SMCG Second Industry day Lufthansa Technik Group Measurement and driving of Safety Performance

Transcription

1 SMCG Second Industry day Lufthansa Technik Group Measurement and driving of Safety Performance

2 Lufthansa Aviation Group Passenger Transportation The Group s airlines rank among the world s leading carriers. Logistics Lufthansa Cargo One of the world's leading cargo carrier in international air traffic. Maintenance, Repair, Overhaul Lufthansa Technik Leading supplier of engineering services in the world's airline business. Catering LSG Sky Chefs World's largest provider of airline catering and integrated in-flight solutions. IT Services Lufthansa Systems One of the world s leading IT service providers for the airline and aviation industry. Safety Management International Collaboration Group- Second Industry day Page 2

3 Lufthansa Technik Group 731 customers worldwide aircraft under exclusive contracts engines under contract aircraft inspections per day 30 subsidiaries and affiliates worldwide 58 line maintenance stations worldwide employees worldwide Lufthansa Technik Product divisons (PDs) Aircraft Maintenance Services Aircraft Overhaul Services Engine Services Component Services Landing Gear Services Safety Management International Collaboration Group- Second Industry day Page 3

4 SMS at the LHT Group History Complexity Processes Safety data SMS processes published Gathering and processing of safety data Risk Management Approval Approval EASA Risk Management Set up Key safety personnel Nomination of key safety personnel Acceptance of HGK CAD Acceptance of CAA Singapore and JCAB Expecting EASA SMS requirements Gap Analysis Interpretation of SMS documentation and requirements Safety performance Definition of safety indicators and targets Continuous Improvement Continuous Improvement of SMS processes Database Requirement data base set up Today Time Safety Management International Collaboration Group- Second Industry day Page 4

5 SMS at the LHT Group The set up of SMS SMS Processes SMS Tool Standardized processes and clearly assigned responsibilities Integrated Management System SMS Reporting LHT Group Safety Level Single items and KPIs Trends Learning's Workflow management system and risk management module Safety Management International Collaboration Group- Second Industry day Page 5

6 Gathering and processing of safety data * 2012: 2500 events Gathering safety data Processing safety data Investigation follow ups Quality Issue (not safety relevant) Complex safety relevant event Occurrence reporting findings acc. Part- 145, Part-M, Part-21 Audit Findings Events* Quality Investigation (2,5%) Safety relevant event, repetition Temporary actions Corrective actions Preventive actions Sustainability check Effectiveness check Other Findings Cause Investigation (32,5%) Error Investigation (65%) Safety Management International Collaboration Group- Second Industry day Page 6

7 Measuring safety performance Reporting structure LHT Quality Management Review Process Accountable Manager / Senior Persons / Safety Manager LHT Group Efficiency of LHT quality management system and its processes LHT Group Safety Level KPI definition, data supply and comments by process owner and Safety Manager Reports published semi-annually and quarterly Reports are cascaded for reviews on Group and PD level: KPI s cover key compliance issues, safety and quality indicators Scope: Binding for LHT Group companies LHT Group report Product Divison report Detailed report Safety Management International Collaboration Group- Second Industry day Page 7

8 LHT measurement facts Q3/Q Measurement and driving of safety performance Comment Total AF&O: Total no. of occurrences and audit findings (general trend) Risk level: Management attention to major/top findings in detail Investigation time: speedmatters, specific target for fast investigation analyzing and closing Safety Management International Collaboration Group- Second Industry day Page 8

9 LHT measurement facts Q3/Q Measurement and driving of safety performance example of major finding Customer Risk level Repetition CNQ QFA high N Qantas-Deviation from AD/SB performance procedure Description Deviation from AD/SB performance procedure by replacing a clamp in the A 380 fuel pipe system. SB was performed by using a non Qantas approved alternate method. Finally a workflow has been signed which is indeed acc. to SB-procedure and did not fit to the alternate method. Causes The LHT mechanic did contact Qantas personal, in this case a LAME (similar to an EASA CAT-C qualification), but he did not realize that this person is not authorized to approve alternate methods for Quantas. Actions Owner Due date A/C reg. / PNR / Engine type VH-XXX, VH-XXX CT training extented. Part 145 organizationmust work acc. maintenancedata. i.e. any deviation must be approved by an authorized person with a design qualification. WB6 WB6 Closed ID Source* A QI Under no circumstances it will be allowed nor accepted to sign workflows which are not in coincidence with the performed work. * IA = Internal Audit, AA = Authority Audit, CA = Customer Audit, OC = Internal Occurrence, QI = Quality Investigation, SC = Spotcheck Source: TQ2 Safety Management International Collaboration Group- Second Industry day Page 9

10 LHT measurement facts Q3/Q Top items are distributed throughout the entire LHT Group Safety Management International Collaboration Group- Second Industry day Page 10

11 LHT measurement facts Q3/Q4 Measuring of safety performance - examples Customer Risk level Repetition CNQ A/C reg. / PNR / Engine type ID Source* LCAG high N Kasko D-AXXX A QI LCAG MD11F, D-AXXX cable fire Description During troubleshooting in fuel tank system a cable fire occurred, although all CBs in the concerned system were pulled. Causes No obvious reason for the cable fire was found, therefore the behaviour of Kapton wire in combination with humidity was blamed on that. Boeing statement: very small damage to the Kapton layer of the wires suspected. Due to the known facts that the wire is hygroscopic (i.e. absorbs water ) rendering it susceptible to wet arc tracking and due to wire aging, hairline cracks will appear after the wire has dried which can lead to micro current leakage (i.e. electrical 'ticking' faults) which in turn can eventually culminate in an explosive arc tracking event. (i.e. short circuit). Actions Owner Due date As a precautionandbasedon theexperiencemadein SHJ, the mechanics are obliged to follow the guideline of AMM and FIM beforea CB will beresetagainandtheworkwill be confirmed via CRS. ZK * IA = Internal Audit, AA = Authority Audit, CA = Customer Audit, OC = Internal Occurrence, QI = Quality Investigation, SC = Spotcheck Source: TQ2 Safety Management International Collaboration Group- Second Industry day Page 11

12 LHT measurement facts Q3/Q4 Measurement and driving of safety performance Top Ten causes LHT AG (incl. LTMI) WG WT 1,35* Comment 0,93* 1,57* Top Ten causes give us well information how to prioritize general construction sites WS (incl. WL) WF (incl. LTMI) WD WV 1,21* 1,54* 1,05* 1,05* Safety Management International Collaboration Group- Second Industry day Page 12

13 LHT measurement facts Q3/Q4 Driving safety performance Comment Effectiveness: positive trend in useof sustainability checks (+25%), improved process understanding will be supported. Reporting Time Comment Coordination Investigation Implementation Event Report Assign -ment 1. action confirmed Closure Review x days x days x days x days Safety Management International Collaboration Group- Second Industry day Page 13

14 Future SMS challenges Lufthansa Airline interface How to take part of the 10-8* Safety information: Gathering of customer feedback information Expecting EASA regulation *10-8 * = The overall safety goal of the Lufthansa Group Safety Management International Collaboration Group- Second Industry day Page 14

15 Hendrik Bödecker Senior Engineer Regulatory Compliance and Authorities Liaison Lufthansa Technik AG HAM TQ31 Weg beim Jäger Hamburg Tel Thank you very much Safety Management International Collaboration Group- Second Industry day Page 15