Table of contents. Our mission is to empower every person and every organization on the planet to achieve more. Why Microsoft Services

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2 Table of contents Why Microsoft Services Zimbabwe Revenue Authority About Dynamics CRM and AX Lifetime Griffith Laboratories Sapa Navy-Marine Corps Relief Society Learn more Our mission is to empower every person and every organization on the planet to achieve more. -- Satya Nadella, Chief Executive Officer, Microsoft Corporation

3 Microsoft Services empowers you to realize new possibilities in a cloud-first, mobile-first world Our Worldwide Footprint 191 countries 46 languages *Includes Cloud Productivity Global practices: Office 365, Collaboration, Communications, Adoption and Change Management of Microsoft or 20,000 1/5employees worldwide architects, engineers, consultants, and support professionals with the deepest expertise in Microsoft technologies 35,000 global partners 75% 1,000 6,000 5,

4 Improve business processes using Microsoft Services and Dynamics Microsoft Dynamics CRM Support for Enterprise Microsoft Dynamics AX for Enterprise Microsoft Dynamics Customer Relationship Management (CRM) and CRM Online solutions help automate the business processes that deliver world-class customer care experiences and improve sales and marketing impact. You can build business capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give your company a competitive edge. Microsoft Dynamics AX for enterprise is a powerful, agile, and simple solution that helps your business become more responsive and efficient through automation and process improvement. With industry-specific focus, your company has what they need to compete as the business environment changes. Read on to hear what our enterprise customers have to say

5 Food ingredient systems manufacturer enhances productivity Business Goals Solution Results Implement a world Class ERP solution that achieves the organizational OneGriffith vision of a fully harmonized global business Improve customer confidence through reliable service and responsiveness to order changes Meet the OneGriffith commitment to environmental stewardship using company assets and resources efficiently to help address the world s problems Microsoft Services worked hands-on with Griffith Labs to tailor a solution that would fulfill their needs. The Dynamics AX solution had instant endto-end integration and scalability, a quick employee ramp-up, compatibility with the Microsoft stack, was easy right out-of-the-box, and had a track record of many satisfied customers. Now it s even easier to meet customer need while also fulfilling the OneGriffith vision of enhanced planetary stewardship through streamlined recycling and humanitarian initiatives. Operations are now synced with customer demand and roadblocks impeding the flow of real-time information are removed, resulting in a sustainable business model built for success Tablet computers enable real-time tracking and reporting capability, which has increased customer confidence and business agility With the BI and efficiencies made possible by Dynamics AX, Griffith Laboratories is among the world leaders in corporate sustainability Inefficiencies in our systems were stopping us from doing what we wanted to do. The search was on. We needed a flexible, long-term solution that resolved the problems created by legacy systems, and introduced a foundation of advanced Business Intelligence. John McCarville, SVP Global Supply Chain & IT, Griffith Laboratories Read full case study

6 Mobile devices and new records system help nurses take better care of Marines Business Goals Solution Results Better connect nurses with Marines and their families who are stationed around the world Shift a paper-based system of medical records to digital in a safe and secure way Increase nurses mobile access to medical records of Marines who move and need assistance Microsoft Services worked hands-on with NMCRS to uncover everything they would need to fully service their charges, then they built a ground-breaking application called Nightingale. This application enabled real-time patient tracking, electronic notes and forms, fuller case oversight, and case file mobility. With these increased efficiencies in workflow, patient care can now come first and is far easier that it was before. Comprehensive and electronic view of patients medical records via the Microsoft Dynamics CRM solution enables better care of patients worldwide Centrally located scheduling capabilities, instant record aggregation, and simpler data tracking mechanisms are now all paperless Surface Pros allow nurses quicker access to information, ability to help in moments of need no matter where the patient is located We have a long record of a very good relationship with the Microsoft Services team. They have made suggestions about things that we should consider and try, and the result has been very substantial improved operations for Navy Marine Corps Relief Society. Admiral Steve Abbot, Navy Marine Corps Relief Society Read full case study

7 ZIMRA (Zimbabwe Revenue Authority) streamlines citizen services Business Goals Solution Results Become a beacon of excellence in the provision of fiscal services and the facilitation of trade by optimizing revenue collection and providing clientcentric services for the public Focus on auditing and improving accuracy of collecting revenues and effectively managing finances, while maintaining a critical level of security Give the public the ability to complete transactions through their local financial institution ZIMRA is responsible for assessing, collecting, and accounting for revenue on behalf of the State. They had been using a paper-based model for transactions that was costly and labor intensive. To optimize revenue collection and develop more client-centric public services, the organization partnered with Microsoft Services, Enterprise Strategy, and Premier Support to provide end-toend strategy, planning, and deployment support to enable Microsoft Dynamics CRM as a front-end integrated solution based on private cloud services. ZIMRA now offers transaction services to citizens through banks across the nation, allowing selfserving capabilities Ensured transitional security and increased compliance among citizens due to self-serve options The automated, paperless transaction platforms have reduced revenue management and tax collection costs so ZIMRA can spend more time on auditing What we are doing is improving the way of life for the citizens of Zimbabwe. The Microsoft team shares this vision and has the understanding and experience to deliver state-of-the-art systems that have allowed us to deliver enhanced citizen services. John Allen Saruchera, Manager, IT Services, ZIMRA Read full case study

8 Manufacturer updates ERP systems with a more robust, flexible and efficient system Business Goals Solution Results Replace ERP platform and products with a more robust, flexible and efficient system Integrate data from multiple lines of business, including CRM, product lifecycle management (PLM), and accounting from all over the globe Ensure ISO 9001 compliance for manufacturing and payment card industry (PCI) compliance for merchants that accept credit cards As Lifetime Products twenty year-old ERP system was showing its limitations and reaching end-of-life, the company embarked on a five-year plan to replace its ERP platform and products with a more robust, flexible and efficient system. Microsoft Services implemented a Lifetime Products Dynamics AX solution on a global scale. To minimize risk, they led internal users through the process called Test Scripts, to show them exactly how they could do their jobs in the system. Lifetime can now track inventory in real time, limiting excess and cutting production costs New cohesion, structure and discipline has reduced time to market, increased transaction speed, and a greater level of flexibility across entire organization Automated workflow and streamlined business processes has improved customer service The more trust in resources that our company has, the better results you are going to get. John Bowden, Lifetime Products CIO Read full case study

9 Leading manufacturer drives out inefficiencies, reduces costs through global ERP consolidation Business Goals Solution Results Consolidate on a single, centralized ERP system that can meet unique and evolving needs Meet growth potential by increasing operational efficiencies and company-wide collaboration Zero down time during the migration or risk major customer impact and significant financial impact Sapa engaged Microsoft Services and Premier Support to provide guidance and expertise around the complex integration of multiple ERP systems and implementation of Dynamics AX as a single global ERP. Microsoft Services provided guidance to Sapa on how to consolidate data from multiple business units while managing current transaction volumes. Significant time and cost savings of managing a single ERP instance with an anticipated 25% reduction in total cost of ownership Increased company-wide collaboration and shared information support improved business decisions helping to drive company growth Platform now managed centrally with through Microsoft Premier Mission Critical They require data in a given moment, or at least within a couple of hours, and if we can t send that data, we will lose those orders. This makes the stability and safety of our IT environment crucial at all times. László Kiss, Director of IT Delivery and Program Management at The Sapa Group Read full case study

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