User Productivity Kit (UPK)

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1 <Insert Picture Here> User Productivity Kit (UPK) Camelia Caraban Principal Sales Consultant Switzerland, Germany, Nordics

2 Agenda UPK Overview UPK Content UPK Demonstration UPK Documentation Questions

3 Importance of Training End Users Of the 437 companies that responded to the survey,76% face user competency challenges related to their ERP system* * From the Meta Group

4 Importance of Training End Users Maximize ROI Untrained users often ignore, misuse, or under-utilize new technology. * Decrease Support Costs Untrained users require 3 to 6 times more support than trained users. * Increase User Productivity Untrained user may take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hours to achieve. * * From Gartner Inc.

5 Challenges of Training End Users Strategic How do I address pre-go-live training and postgo-live support? What type of users do I have? How do I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content? Should I change my business processes or should I customize the application? Fit/Gap Analysis How will I manage change in my organization? How can I minimize risk to my company?

6 Challenges of Training End Users Tactical Resources who is going to do the work? Limited training, business, and technical resources. Time do we have the time to do the work? Instructor-led training development time 40:1 Web-based training development time 200:1 Budget do we have the budget to do the work? Adhering to budget constraints. Source: American Society of Training and Development

7 What is UPK? User Productivity Kit is: Single content repository for multiple content deliverables. Publishing options include: Documentation job aids, business process documentation Training Materials instructor-led and web-based training materials Performance Support the Player E-Learing Courses and Process Simulations Recording technology enables content creation by simply doing the transaction. 3 Components Developer (all Oracle apps PSFT, JDE, EBS, G-Log, Retek) Content Library (some E and E1 apps) Usage Tracking (all Oracle apps - PSFT, JDE, EBS, G-Log, Retek)

8 What is UPK? UPK Developer Single-source platform for developing and customizing content. Recording technology that enables content creation by simply doing the task in the application. UPK Content complete and robust vanilla content for pre go-live training and post go-live performance support. Also provided are early implementation materials for business process documentation, fit gap analysis and application testing. UPK Usage Tracking allows organizations to measure user competency and user adoption of their organizations applications. Also used to identify areas in the application where users require additional training and support.

9 Oracle s User Productivity Kit Documentation Training Performance Support UPK Content Business Process Test Scripts Fit / Gap UPK Content Instructor-Led Web-Based Go-Live UPK Content Simulations Application Coach Job Aids Usage Tracking Usage Tracking UPK Developer Single-Source UPK Content Development and Customization

Oracle User Productivity Kit Single Recording Multiple Outputs System Process Docs Test Scripts HP (Mercury) Test Director Instructor Manual User

10 Oracle User Productivity Kit Single Recording Multiple Outputs System Process Docs Test Scripts HP (Mercury) Test Director Instructor Manual User Manual Simulations Practice Assessment In-app Support Job Aids LMS HTML Website Inception Elaboration Construction Transition Support Upgrade Record Once

11 Agenda UPK Overview UPK Content UPK Demonstration UPK Documentation Questions

12 Content Availability ebusiness Suite Human Resources Financials Procurement Logistics Projects Order Management Tools & Technology PeopleSoft Human Capital Financials Supply Chain Tools & Technology JD Edwards Enterprise One World Siebel Fundamentals Customer Integration Field Service Loyalty Marketing Sales

13 Agenda UPK Overview UPK Content UPK Demonstration UPK Documentation Questions

14 User Productivity Kit Usage Tracking

15 User Productivity Kit Content Development

16 BDO Seidmen, LLP If I were talking with someone at another firm, I d ask them how long it takes them to develop content, and I d say, You can cut that down by at least 75 percent. What used to take us 8 weeks to complete, we can now complete in a week. I'd then ask them how many tools they were using, and I d say, Picture yourself with one - the Oracle User Productivity Kit. --MaryEm Musser, Center for Professional Development Assistant Director, Technology Training Initiatives

17 Who Uses UPK

18 User Productivity Kit Summary Long-Term Solution Multiple Languages Increased User Acceptance Decreased Support Costs Enhanced Productivity Reduced Development Timeframes Flexible Deployment Options Decrease Project Risk Facilitate Change Management Optimize Training

19 UPK Solution Factory For more information on the User Productivity Kit Go To: Enter PIN: ISUPK Ask Camelia at

20 User Productivity Kit

21 Dankeschön!

Oracle User Productivity Kit: An Introduction. Barb Canham, Product Strategy Director, Oracle Beth Goins, Systems Analyst, School District of Manatee

Oracle User Productivity Kit: An Introduction Barb Canham, Product Strategy Director, Oracle Beth Goins, Systems Analyst, School District of Manatee The following is intended to outline our general product