Oracle User Productivity Kit: Creating Value throughout the Upgrade Project Lifecycle. <Insert Picture Here>

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1 Oracle User Productivity Kit: Creating Value throughout the Upgrade Project Lifecycle <Insert Picture Here>

2 Among <Insert Picture the Here> 437 companies that responded to the survey,76% face user competency challenges related to their ERP system The Importance of End User Adoption Source Meta/Gartner Among the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system Sub-standard 64% Highly competent 11% Competent 13% Failing 12% Copyright 2009, Oracle. All rights reserved. Oracle Confidential

3 A AP Supvr Determine whether nonstandard payment terms requested. (11) Supplier requests nonstandard payment terms unfavorable to company? VP Finance Evaluate request for nonstandard payment terms. (12) Y N A VP Finance Forward Supplier Maintenance form to AP Clerk. (13) A AP Supvr Forward Supplier Maintenance form to AP Clerk. (14) AP Clerk Add or correct info in supplier database. (15) > Suppliers > Submit Request: Suppliers Report AP Clerk Notify Requester that supplier has been added to database. (16) Supplier has been placed on hold? N AP Clerk File supplier file maintenance documentation. (17) End Y B User Adoption Challenges In Today s Economy Fast ROI on enterprise application upgrades Non-standard knowledge platform User efficiency of enterprise apps Ineffective organizational, business process & transactional system documentation Fluid workforce due to M&A or workforce reduction Travel restrictions due to cost containment Lack of training budget & resources Disparate communications & workforce Copyright 2009 Oracle. All rights reserved.

4 Enterprise Application Adoption Solution Copyright 2009, Oracle. All rights reserved. Oracle Confidential

5 What is Oracle User Productivity Kit (UPK)? Training Guides Instructor and Student Multi-mode Application Simulations See It - Try It - Know It - Do It- Print It Process Recording & Editing Single recording produces multiple outputs for System use throughout Process Docs the entire project lifecycle and Job Aids User Acceptance Test Scripts

6 Value throughout Upgrade Project Lifecycle

7 Pre-built UPK Content Mirrors Oracle Application Development Methodology Provides As Delivered Process References Eliminate Dedicated Instances To Analyze Delivered Functionality Use to Jump Start Project by Customizing Pre-built Content Oracle Pre-built Content

8 Building UPK Content vs. Using Pre-built Content Number of procedures and steps within the procedures (assumes average complexity) Number of steps to complete procedure (assumes avg complexity) Number of days to create procedures with 1 full-time employee (includes sitting with subject matter expert, development, QA and editing) Using in-house or traditional tools to create system process documentation & training materials Using UPK Developer Tool and creating content from scratch Starting with UPK Content and using UPK tool to customize 100 Procedures 100 Procedures 100 Procedures 22 Steps 22 Steps 22 Steps 2.5 days per Procedure = 250 FTE-days.89 days per Procedure = 89 FTE-days 65% Savings days per procedure FTE days 80-86% savings vs. traditional 44%-61% savings vs. tool alone

9 Oracle User Productivity Kit Do More with Less! Gain efficiency by standardizing on a single platform for learning Reduce travel expenses while training employees Retain knowledge through workforce fluctuation Reduce content development time Reduce time to competency Copyright 2009, Oracle. All rights reserved. Oracle Confidential

10 Silicon Image, Inc. Simplifies Creation of Training Documents, Saving Weeks of Work COMPANY OVERVIEW Silicon Image, Inc. designs and sells various types of integrated circuits, including digital video controllers, receivers, transmitters, and processors found in personal computers, set-top boxes, and DVD players. Industry: High Technology Employees: 400+ Revenue: $212.4 million CHALLENGES/OPPORTUNITIES An integrated circuit company Simplify instructional design and end-user training development and deployment Provide web-based, user-friendly materials for employee training Ensure that materials are easily maintained for upgrades and changes to process Increase user adoption of Oracle E-Business Suite applications SOLUTIONS Oracle User Productivity Kit Oracle Financials Oracle Manufacturing CUSTOMER PERSPECTIVE Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our users and analysts. Looking back, selecting this solution was a no brainer for our organization. Kenny Gilbert, Director Technology Services, Silicon Image, Inc. RESULTS Streamlined delivery of a broad range of user education and support materials from a single source Eliminated maintenance of multiple training documents Enhanced user productivity and reduced IT support costs Achieved dramatic efficiency gains of 80% to 90% in document preparation

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