Content Services for Process Portals

Transcription

1 2004 EMC Corporation. All rights reserved. 1 Content for Process Erwin Chiong Sr. Product Manager, Portal Solutions, WCM/DAM PBU Rod Hayes Mgr, IT Applications, DCTM.Com Team Igor Shmulevich, PhD Sr. Staff Software Engineer, WCM/DAM PBU EMC Developer Conference San Ramon Marriot Hotel October 7, 2004 Trivia question #1 A 2003 Jupiter Research Portal Survey of 350 customers revealed poor portal adoption rate. What % said yes? a. 74% b. 68% c. 35% d. 0% 2004 EMC Corporation. All rights reserved. 2 Jupiter Survey on Portal Implementation Poor adoption Content maintenance requires IT High cost of content maintenance Weak search functionality 35% 25% 23% 18% Portal difficult for users 13% 2004 EMC Corporation. All rights reserved. 3

2 2004 EMC Corporation. All rights reserved. 4 Agenda Process Oriented (1 hour) Documentum Tools for Process (1 hour) Break (15 mins) Builder (1 hour) Q&A (30 mins) In this session, the participants will learn to publish content and create composite applications for portals. As portals evolve to the next phase, companies require building portlets from disparate applications/repositories (e.g., SAP R/3, Mainframe CIS, Databases, and the web). The participants will learn how to develop Documentum CSPP templates and adapters for serving content through process portals. Why a New Business Infrastructure For Servicing Customers, Partners and Employees? Intranet Sales Portal Customer Call Center Partner Portal A Server Web Server Web Server Web Server Portal B Server Data Visibility Workflow Today s Largest Challenge: Other Data Real-time Exception Repositories Web Sprawl, Disparate Information Systems & Inflexible Architectures Handling HR Marketing Siebel SAP Home Grown i2 CICS CRM ERP Purchasing SCM Accounts 2004 EMC Corporation. All rights reserved. 5 Next Generation Architecture Intranet Sales Portal Customer Call Center Partner Unified Content Infrastructure + BPM + SOA + Unified Development & Integration Shared Business Shared Security Shared Content HRMS Marketing Content & CRM Order Management Documentum Unified Content Infrastructure ERP Systems 2004 EMC Corporation. All rights reserved. 6

3 2004 EMC Corporation. All rights reserved. 7 Business Challenge: Customer Retention and Profitability Business Challenge: High Cost Of Service Through Off-line Channels Call centers have the highest cost per transaction across multiple types of customer interactions Avg. Cost per Transaction $1.17 Web self-service $4.57 Message board $7.80 Chat $9.99 $32.74 Telephone Providing Customer Service Bill Presentment Resolving Billing Disputes $0.10 $0.44 $1.10 $4.50 $4.25 $8.50 $0 $10 $20 $30 $40 $0 $2 $4 $6 $8 $10 Cost per transaction Offline Online Source: Forrester Research, Gartner EMC Corporation. All rights reserved. 8 Customer Service Solutions Unstructured Content & Customer Service Structured Unstructured Over 80% of enterprise content is unstructured (Fulcrum Research) Content volume is growing by over 200% per year (Forrester Research) Types of unstructured Customer Service content Support Guides, Technical Documentation, Scanned Documents (Invoices, Purchase Orders, Shipping Receipts), Contracts, Technical Publication, Warranty Information, RFPs, Engineering Drawings and Integration into Call Center Applications (Siebel) Where are the Pains? Customer Service Rep Enablement Disparate systems of content - CSR KnowledgeBase Back-office -- CRM and FMS Application Integration Self-Service Enablement Forms Management Document presentation bills, invoices, cheques Publications Tech Pubs, Catalogs, Warranty, RFPs Web Compliance Privacy, Disclosure, Archival and many more Web content regulations Ex: Financial Loan Origination & Claim Processes Multi-Channel Banking Portal Ex: Life Sciences Customer Relationship Relevant and compliant content on products, drugs, diagnosis, treatment, FAQs 2004 EMC Corporation. All rights reserved. 9

4 2004 EMC Corporation. All rights reserved. 10 What s Required To Automate? Integrated End-to-End Service Processes Approach Website Support Sales & Marketing Customer CSR Orders DB Inventory Procurement (SFA App) Order Mgt. (ERP) ERP (Custom App) (Customized Packaged App) Billing (ERP Extension) Logistics (Mainframe) Example: Knowledge Base Access Customer Sample: Financial Company Agent Desktop CALL CENTER AGENT PORTAL KNOWLEDGEBASE Pre-filtering CALL CENTER KNOWLEDGEBASE Products Cell phones DSL service Wired line Install Provisioning Company Procedures Adding new customer Credit check Promotions January February How to browse the interet with the Sony Ericsson T The customer must have internet service enabled. Click here for details. 2. They must configure the handset to enable GPRS capability. 3. The settings are as follows: 1. wap.cingular.com 2. CINGULAR Clicks Documentum Icon Systems 2. Enters Sony Ericsson T616 internet Workflow 3. Reads document 5. Closes call with The customer 4. Feedback/ Document Editing Inter-Enterprise Workflow (to the OEM) CUSTOMER PORTAL CTI KNOWLEDGE BASE 2004 EMC Corporation. All rights reserved. 11 Trivia question #2 A 2003 Forester Research created a new technology portal buzz word. What was it? a. SOA b. Smart Enterprise Suite c. Process d. Collaborative 2004 EMC Corporation. All rights reserved. 12

5 2004 EMC Corporation. All rights reserved. 13 Portal Evolution What kind of portal are you trying to power? Consumption Content Aggregation Internet origins Content focus my focused Many new vendors Application Aggregation Add applications E-business focus Web content management Some large vendors Consolidation begins Task Oriented Content & Integration Integration Multiple audiences Platform and workflow focus front end business process Federated Platform vendors dominate Collaborative Business Platform People and process integration Collaborate across boundaries and applications Massively extend reach of enterprise applications Anytime, anywhere Standards and interoperability Consumer of Web Source: Giga Information Group, January 2003 Process Oriented Consumption Task Oriented Process Oriented Single point of access Execute business processes Act on the information Create composite applications + App X App Y transform post review process aggregate 2004 EMC Corporation. All rights reserved. 14 Portal Evolution What kind of portal are you trying to power? Consumption Content Aggregation Internet origins Content focus my focused Many new vendors Application Aggregation Add applications E-business focus Web content management Some large vendors Consolidation begins Task Oriented Content & Integration Integration Multiple audiences Platform and workflow focus front end business process Federated Platform vendors dominate Collaborative Business Platform People and process integration Collaborate across boundaries and applications Massively extend reach of enterprise applications Anytime, anywhere Standards and interoperability Consumer of Web Source: Giga Information Group, January 2003 Process Oriented 2004 EMC Corporation. All rights reserved. 15

6 2004 EMC Corporation. All rights reserved. 16 Agenda Process Oriented (1 hour) Documentum Tools for Process (1 hour) Break (15 mins) Builder (1 hour) Q&A (30 mins) Trivia question #3 In March of 2004, Documentum released a new Portal product. What was it? a. Documentum s b. WDK for s c. Web Publisher s d. All of the above 2004 EMC Corporation. All rights reserved. 17 Information Lifecycle Management Search Submit Content Corporate Content Management Repository Advanced Corporate News Content Management for My Work Area Erwin Chiong Publishing Dashboard eroom Dashboard HR Who s Who Personal Information Corporate Handbook Corporate Activities Vacation Request Benefit Information Payroll Information Meet the QA team 2004 EMC Corporation. All rights reserved. 18

7 2004 EMC Corporation. All rights reserved. 19 Search Submit Content Corporate Content Management Repository Advanced Corporate News My Work Area Erwin Chiong Publishing Dashboard eroom Dashboard HR Who s Who Personal Information Corporate Handbook Corporate Activities Vacation Request Benefit Information Payroll Information Meet the QA team Search Submit Content Corporate Content Management Repository Advanced Corporate News Erwin Chiong Publishing Dashboard * eroom Dashboard HR Who s Who Personal Information Corporate Handbook Corporate Activities Vacation Request Benefit Information Payroll Information Meet the QA team 2004 EMC Corporation. All rights reserved. 20 Portal Evolution What kind of portal are you trying to power? Consumption Content Aggregation Internet origins Content focus my focused Many new vendors Application Aggregation Add applications E-business focus Web content management Some large vendors Consolidation begins Task Oriented Content & Integration Integration Multiple audiences Platform and workflow focus front end business process Federated Platform vendors dominate Collaborative Business Platform People and process integration Collaborate across boundaries and applications Massively extend reach of enterprise applications Anytime, anywhere Standards and interoperability Consumer of Web Source: Giga Information Group, January 2003 Process Oriented 2004 EMC Corporation. All rights reserved. 21

8 2004 EMC Corporation. All rights reserved. 22 Publish to Portal Example: Customer Record Process Documentum Content Management for Site Caching Publish Enterprise Content Consumer s Content Producer/Manager & Consumer s Collaboration WP s DCTM s s Custom JSP/ ASP / XML, etc. Portal JSR 168 Interface / WSRP JDBC W D K (JSP, XML, Java Class) JDBC (SQL) Query DFC (DQL) XML / XSLT Builder eroom Server Search s ADK ECI External Internal Authoring Tools Virtual Repository 2004 EMC Corporation. All rights reserved. 23 Trivia question #4 What is the new name of Documentum Inter- Enterprise Workflow? a. Engagement b. Business Process c. Business Process Manager d. None of the above 2004 EMC Corporation. All rights reserved. 24

9 2004 EMC Corporation. All rights reserved. 25 Process Portal Unified Content Overview Common Inbox JSR 168 & WSRP Interface Single Forms Search Entry Aggregated Content Wireless Builder Portal Container Template Properties Entitlement Publish BPM Access Content Business Process ECI : AskOnce & iway Route for Approval Paper Website CD / DVD File System External Internal Virtual Store 25 Business Process (BPS) Cross-Enterprise Collaboration Business Process Automation Workflow/EAI integration Manual Intervention only for Channel Group content approvals Automated Enterprise Workflow Electronic message exchange Business Process (BPS) 2004 EMC Corporation. All rights reserved. 26 BPS Key Features: Enables external partners to become part of the enterprise workflow w/no Documentum technology on their end! Performs multiple actions for incoming messages: StartWorkflow - CompleteActivity Queue (a message) - LinkToFolder SetSecurity - ExecuteMethod StartLifecycle Secure, delivery via SSL and support for digital certificates Fully integrated with Documentum XML technology Supports open standards - XML, ebxml ready 2004 EMC Corporation. All rights reserved. 27

10 2004 EMC Corporation. All rights reserved. 28 ebusiness-related Solutions (work-in-process) Customers Partners Employees Externally Accessible www sites Customer Net / Support Partner Net StudioD Market First Siebel SFA Marketing Net Internally Accessible Finance Order Fulfillment Web Content Mgmt Order Processing 5x ebusiness Platform Customer/ Partner Auth/Auth Employee Auth/Auth Business Process Oracle Database ADS / ADS-AM Content Solution Part-1: Content Re-Purposing Customers/ Prospects Partners Employees www sites Product Info. Customer Net / Support Partner Net Sales Matl. & Self-Publish Solutions Info StudioD Market First Siebel SFA Sales Matl. Externally Accessible Marketing Net Internally Accessible Finance Order Fulfillment Web Content Mgmt Order Processing DCTM ebusiness Platform Customer/ Partner Auth/Auth Employee Auth/Auth Business Process Oracle Database ADS / ADS-AM 2004 EMC Corporation. All rights reserved. 29 Content Solution Part-2: Prospect -> Customer Customers Partners Employees www sites Product Info. Customer Net / Support Partner Net Sales Matl. StudioD Market First Leads Siebel SFA Externally Accessible Sales Matl. Marketing Net Customer References License Info Orders Internally Accessible Finance Order Fulfillment Web Content Mgmt Order Processing New Customer Registrations DCTM ebusiness Platform Customer/ Partner Auth/Auth Employee Auth/Auth Business Process Oracle Database ADS / ADS-AM 2004 EMC Corporation. All rights reserved. 30

11 2004 EMC Corporation. All rights reserved. 31 Content Solution Part-3: Customer Support Customers Partners Employees Support Info. Support Info. Externally Accessible www sites Customer Net / Support Partner Net StudioD Market First Siebel SFA Marketing Net Internally Accessible Finance Order Fulfillment Web Content Mgmt Order Processing DCTM ebusiness Platform Customer/ Partner Auth/Auth Employee Auth/Auth Business Process Oracle Database ADS / ADS-AM Partnernet / MarketingNet, Requirements Multi-Dimensional Requirements: From External and Internal Customers Users: Want self-service, service, anywhere, anytime Users: Want to be able to filter info, to their interests Bus Unit: Deliver same info to Partners as to Sales Bus Unit: Deliver different content based on Role From Content Authors Direct contributions, global authors Content Owners control content and entitlement by role Leverage taxonomies, categories, ease User access to content, serve User interests IT, Solutions For e-businesse From Technology Content Mgmt: creation, approval workflows, version control, Flexible entry templates Automated publishing Scalability, availability, consistent performance Easy maint.. & enhance EMC Corporation. All rights reserved. 32 Partner Solutions Catalog Previous, Semi-Automated Process: Time Delays Phone Calls Partner Author DCTM Functional Area Manual Rev 1 Rev 2 Channel Group Review Challenges: Coordinating multiple Partners contributing Solutions Catalog Information Coordinating timely content updates from multiple DCTM functional area contributing content relevant to Partners Keeping global repository in synch To Web Content Publishers Approve and Promote Push to Active Live Site 2004 EMC Corporation. All rights reserved. 33

12 2004 EMC Corporation. All rights reserved. 34 Partner Solutions Catalog Current, automated process: Functional Area Authors Self-Publish Using WebPublisher Enter/ Promote to WIP Firewall Rev 1 Rev 2 Functional Area Review DCTM ebusiness Platform To Approval Rev 1 Workflow BPS Rev 2 Channel Group Review Approve and Promote to multiple sites Live Sites Partner Author Self-Publishes Using Browser PartnerNet Enter/ Import Content Automatic Trivia question #5 What basic tasks are performed by Business Process (BPS)? a. Uses SMTP, HTTP/s, FTP, Web, JMS b. Uses specified Docbase objects to create outbound messages for transmission c. Receives API commands d. Receives inbound messages e. All of the above 2004 EMC Corporation. All rights reserved. 35 Partner Solutions Catalog, BPS The focus of this presentation is on Receipt of inbound messages and the associated DocBase processing Property extraction & setting the object type Move input files to correct cabinet and folders Apply lifecycles Add appropriate version label Execute Transformation process to create HTML renditions for Solutions Catalog Workflow process for approvals and publishing to ACTIVE site Inbound Move files to Property appropriate Extraction and cabinets/folders setting the object or update the type content of files Apply Lifecycles Add appropriate (WebPublisher version labels Default) Use the Add the files to a transformation workflow process process to create for approvals and an HTML rendition publishing from the XML files 2004 EMC Corporation. All rights reserved. 36

13 2004 EMC Corporation. All rights reserved. 37 Partner Solutions Catalog Process Flow Customers, Partners, Employees (1) ) ( PartnerNet CustomerNet MarketingNet Forum Studio D Application Application Application (6) Applications Business (3) PartnerNet SCS Components SMTP (Target) (7) Authen / Auth, roles/ ACL's, User profile BEA 7.x, Server & Portal PartnerNet (2) (6) 1. Partner Enters Info 2. Info saved to DB 3. XML ed to BPS and Auto Extraction sets Type and properties for XML object 4. BPS sets lifecycles & WF 5. WF approval & publish 6. PSC app checks SCS & updates DB 7. Notifies Partner via SCS Metadata BEA Metadata Database DocBase Metadata Web- Documentum Documentum Publisher Administrator Applications (5) Applications BPS SCS SMTP (IEWS) (4) (3) Authen / Auth, roles / ACL's, User profile econtent Server WCM DocBase Partner Solutions Catalog Picklist Delegate, Based on Core Sun Design Pattern Client : S er vic eloc ator PickListService R ulesser vice : ScrollSQ LBean PickListD eleg ate 1:C reate 2:In vo ke 2.0:G et PickListScenarioService Client means an application, i.e., Portal Framework, JSP application, :Lookup PickList Service 2.0.2:R eturn C ached Service H ome H andle 2.1:Invoke 2.1.1:G et R ules Service 2.1.2:G et R eq uested Pag e R esults 2.1.3:G et R eq uested Pag e R esults :R eturn R esults :R eturn R esults :R eturn R esults :R etu rn R esults Components to the left of this line are co-located with the Client, the Business to the right of this line can be distributed, they are looked up via JNDI 2004 EMC Corporation. All rights reserved. 38 Portal Evolution What kind of portal are you trying to power? Case Study Results, Task Benefits Oriented Publishing from days/weeks to Consumption minutes Content & Integration Embraced content Application ownership Aggregation Integration Content Multiple audiences Current, accurate and fresh sites Aggregation Platform and Add applications workflow focus Sales channels are E-business now focus in sync front end Internet origins Web content business process management Federated Increased Content focus site visit to Some large vendors Platform vendors my focused Consolidation dominate minutes Many new vendors begins Collaborative Business Platform People and process integration Collaborate across boundaries and applications Massively extend reach of enterprise applications Anytime, anywhere Standards and interoperability Consumer of Web Source: Giga Information Group, January 2003 Process Oriented 2004 EMC Corporation. All rights reserved. 39

14 2004 EMC Corporation. All rights reserved. 40 PartnerNet Case Study Lessons Learned: Distributed content ownership works Rapid publishing builds sense of ownership Only the SME knows the content Push content entry upstream to the source BEA WebLogic Portal has been a great platform Ongoing development is very rapid (e.g new portlets) Evolving feature set has stayed ahead of our requirements We should have upgraded earlier (and stayed current) Agenda Process Oriented (1 hour) Documentum Tools for Process (1 hour) Break (15 mins) Builder (1 hour) Q&A (30 mins) 2004 EMC Corporation. All rights reserved. 41 Process Portal Unified Content Overview Common Inbox JSR 168 & WSRP Interface Single Forms Search Entry Aggregated Content Wireless Builder Portal Container Template Properties Entitlement Publish BPM Access Content Business Process ECI : AskOnce & iway Route for Approval Paper Website CD / DVD File System External Internal Virtual Store 2004 EMC Corporation. All rights reserved. 42

15 2004 EMC Corporation. All rights reserved. 43 Builder MarketingNet CustomerNet PartnerNet EmployeeNet WLPS Serves Content SCS WDK for s (JSR168) WDKbased s WLW Serves s Create Portal Container Create s Custom -Adobe Forms -WP s -XForms -BEA WLI -TIBCO -MS Biztalk Identify name & Template RSS Feed Aggregator -Reuter -BBC -CNN Assign s Push Portal Enter Properties Display Name -Description -Keyword -Exp. & Eff Dates -JSR 168 prop Topic Builder -DCTM objects -Text -Amazon -AskOnce -Stock -Filenet -Weather Enter Locale -French -German -Korean -Japanese -Spanish Gen. Webservices -iway (SAP, CICS, etc) Topic-base Topic wizard + DCTM links or +Text BPM-based or BEA WLIbased s BPM Flow + Form Entry + Schedule WLI Flow + Form Entry + Schedule Builder Design Tool Generated Portal 2004 EMC Corporation. All rights reserved. 44 Templates + Documentum Framework = s + Portal Portal Builder: Design Time Topic Template Portal Builder Auto-Publishing Template Other Templates Content Aggregation BPM Documentum Component Content + ECI Objects + = Market News Process Portal Daily Status Reports Generated Portal: Run Time Portal Server (WDK JSR 168 Layer WDK WSRP Layer WDK.NET Layer) Market News Daily Status Reports Static SCS Content Documents Web Pages Content Web BPM Run time + + = Documentum ECI External Application Documentum Portal 2004 EMC Corporation. All rights reserved. 45

16 2004 EMC Corporation. All rights reserved. 46 Ready for a Test Drive? Demo Break Create New Portal Container Create New Select Template Choose name and Title Compose Content/Configure Preview Add more s Create Portal Server Deployment Target Deploy s/publish Content Compose and test the Portal Why Templates? Share knowledge Reuse code Enforce rules Increase productivity Simplify process Support JSR-168 Extend to customize 2004 EMC Corporation. All rights reserved. 47 Out-of-the-Box Templates XML Topic/Link Easy to create content Customizable rules Topic HTML BPM RSS HTML Free-format HTML BPM (Auto-generated) Automatic off-line content updates improves portal response time 2004 EMC Corporation. All rights reserved. 48

17 2004 EMC Corporation. All rights reserved. 49 Topic List Template Creating content with multiple topics/links Flexible content format Header and Footer Plain and Rich text supported Floating menus Links pointing to content in Repository LDAP-based Entitlement preview HTML Template Online Rich Text (HTML) Editor Copy and paste from other applications Images (future) Selected from Repository Uploaded by user 2004 EMC Corporation. All rights reserved. 50 Auto-Publishing Template Based on DCTM BPM Framework Content created by multiple activities combined into a workflow template Workflow templates may be shared Specific parameter values for each instance OOTB Activities include: XSL Transformation WebService method invocation 2004 EMC Corporation. All rights reserved. 51

18 2004 EMC Corporation. All rights reserved. 52 ECI with iway Adapters Based on DCTM BPM Framework BPS: Web Service Protocol Need the following files: XML-based descriptor file iway auto-generated WSDL files: Client WSDL file Payload Server file WSDL file Template Descriptor <?xml version="1.0" encoding="utf-8"?> <template-descriptor> <extends-template> <parent-template> TopicWithEntitlement </parent-template> </extends-template> <template-class>topic</template-class> <config-param /> <design-time-components> <component> <component-name> topic-content-schema-file </component-name> <component-location> /Supporting Files/content/topic_content.xsd </component-location> </component> </design-time-components> <run-time-components /> </template-descriptor> Template Descriptor 2004 EMC Corporation. All rights reserved. 53 Template Descriptor Details Parent Template (Inheritance Parent) Template Class, e.g.: TOPIC BPM Configuration Parameters name value Components name path in the Repository (relative to template folder) Component Groups Design-time Content-services Run-time 2004 EMC Corporation. All rights reserved. 54

19 2004 EMC Corporation. All rights reserved. 55 Template Structure Template Descriptor Template UI Component Content Runtime Images XSL Files WDK Components Workflow Templates Web Aggregation Components Integration Components Java Classes jar Files XSL Files JSP Files Template Components Components 2004 EMC Corporation. All rights reserved. 56 Template-specific Builder UI configuration depends on Template Topic templates require Topic Content Builder UI component BPM templates require workflow setup UI component Additional templates may either reuse existing or require new UI components Design Time Topic Template Portal Builder Auto-Publishing Template Other Templates Content Aggregation BPM Documentum Component Content + ECI Objects + = Market News Process Portal Daily Status Reports 2004 EMC Corporation. All rights reserved. 57

20 2004 EMC Corporation. All rights reserved. 58 Template-specific Runtime Templates include portlet run-time components Run-time Java classes Resource bundle files XML configuration files XSL transformation files Listed in Run-time section of descriptor JSR-168 compliant Run Time Portal Server (WDK JSR 168 Layer WDK WSRP Layer WDK.NET Layer) Market News Daily Status Reports Static SCS Content Documents Web Pages Content Web BPM Run time + + = Documentum ECI External Application Documentum Portal Template Inheritance Parent s behavior inherited by default Any component may be overridden Place new component with the same name inside of child template folder Add path to child descriptor Component loading starts lowest child 2004 EMC Corporation. All rights reserved. 59 Creating New Template File->New Template Action 2004 EMC Corporation. All rights reserved. 60

21 2004 EMC Corporation. All rights reserved. 61 Creating New Template (cont.) Update component descriptor Specify overwritten/new components Add new/modified component files Import components into a template subfolder Make sure descriptor shows correct path Are we there, yet? Back to Demo Create New Portal Container Create New Select Template Choose name and Title Compose Content/Configure Preview Add more s Create Portal Server Deployment Target Finish Deployment/Publishing Compose and test the Portal 2004 EMC Corporation. All rights reserved. 62 Case Study: Patient Lifecycle Management Changing Information Value of a Patient s Medical Record Retrieve Patient History ER Admission Diagnostic Tests Hospital Info. Systems Insurance Claims Human Resources Finance / Admin. Scheduling Surgery Post-Op Monitoring Clinical Info. Systems Lab Info Systems Pharmacy Mgmt Clinical Research Quality Outcomes Mgmt Intensive Care Unit Virtual Patient Folder Point-of-Care Systems Patient Monitoring (wireless & bedside) Computerized Physician Order Entry (CPOE) Picture Archiving Communications Sys. (PACS) Patient-Centric Information Infrastructure Post-Acute Care Unit All the information that doctors need to deliver high-quality patient care must remain accessible regardless of its age. Discharge Follow-up Consultation Archive Patient Record VP Folder Medical Charts, etc. Procedure Completed Forms Patient Financial Published Content Lab Results Patient Priors Explanation of Benefits Supporting Content 2004 EMC Corporation. All rights reserved. PACS, Video, Dictation, etc. 63

22 2004 EMC Corporation. All rights reserved. 64 Sample Healthcare Portal Sample Healthcare Portal 2004 EMC Corporation. All rights reserved. 65 Sample Healthcare Portal objectsearch_component component (in (in the the Documentum developer site) site) 2004 EMC Corporation. All rights reserved. 66

23 2004 EMC Corporation. All rights reserved. 67 Validating Builder 6 month validation period Evaluation copy free until product is released Sign-up is now available Process Portal Framework Portal Personalization Single sign-on Composite Dashboard Content Submission s and Builder Open Standards: Portal JSR 168 Business Wizard Container Entitlement WSRP Templates BPM Business Intelligence Bus. Process Manager BAM Enter. Process Service Event Analysis Forms Builder Event Capture and Filter Enterprise Content Integration Search Brokering SOA Integrations CS for SAP, PS, Siebel Virtual Repository: Applications / Content Stores Portal-based Applications Implementation Metric Evaluation Maintenance and Enhancements Development Discovery, Analysis, and Roadmap Design & Architect Build, Configure & Test Maintain Business Case ROI Strategic Value Competitive Advantages Compliance 2004 EMC Corporation. All rights reserved. 68 Trivia question #7 What are the main take-away points from this session? a. Food and breaks b. Documentum DevCon rocks! c. Documentum Tools for Process Oriented d. California weather 2004 EMC Corporation. All rights reserved. 69

24 2004 EMC Corporation. All rights reserved. 70 Agenda Q&A 2004 EMC Corporation. All rights reserved. 71