Digital Business in Real Time. Annemarie Pucher, CEO ISISPapyrus Software
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1 Digital Business in Real Time Annemarie Pucher, CEO ISISPapyrus Software
2 Customer Engagement Cycle Retain Attract Manage Care Acquire Omni Channel: Seamless across digital and traditional business
3 Real-time two-way communication OMNI channel customer experience means true integration between channels and the back end Inbound communication integrated with outbound and back office
4 A single view of all customer activity Customers Management Partners Sales Administration Service Accounting Enterprise-wide collaboration Operations
5 Adapters Adapters A communication platform is needed Digital capture Archive Batch & Online production Process management Core business applications Document Design Case Management User profile Correspondence and letter Writting Dynamically & consistently engaging with clients across Web, mobile and other channels
6 Integration through Adapters (SOA) File-based Adapters Any file format, XML Line data, Cobol copybook, Delimited, XML, mixed, image formats Message-based Adapters MQ-Series Mainframe JES 2/3, CICS SAP Output management (XOM) HTTP, HTTPS Webservices (SOAP), Rest/Json MS SharePoint Social (Twitter, LinkedIn, Facebook) DatabaseTypeManagers DB/2, Oracle, MS-SQL,ODBC Device Adapters Fax, SMS, (SMTP, POP3, MAPI, IMAP) Facilitates flexible integration with all existing applications
7 Empower the business effectively Digital solutions defined and maintained by business teams Fast access to information request s (documents, video, voice) Premium calculation Live chat for increased customer interactions Enrollment interactive questionnaire (Wizard) with verification rules Personalized quotation in just a few clicks Tailor-made proposals, Online purchase, Payment details, Claims processing E-policy/e-loan/e-offer with digital signature Upload claims request and related evidence Self-service Portal Engaging through Omni Channel Full integration with the traditional channel (branch office) Case Management/Collaboration in back office Win, serve and retain customers
8 Online Channel Applications Web site Integration / Responsive Mobile Design
9 Online channel integration with back office customer, citizen prospect, inspector agent, employee Knowledgeworker back office Webuser online All entered and uploaded document data in one place
10 Video Product Info Product information maintained by business teams
11 Video Live Chat Conversation is archived, notification is given
12 Video Premium Calculator Premium is calculated in real time
13 Video Enrollment Real-time sign-up with digital signature
14 Online Channel Straight-through processing Application Data Server Web User Corporate Portal User 3) Get/validate data 1) Submit form data 2) Request (a)synchronous 6) Signed PDF with Certificate 4) Data (XML, JSON, CVS) Papyrus Adapter SOAP Interface REST MQ Papyrus DocEXEC Formatter PDF 5) Signed PDF with Certificate 7) Document presented as signed PDF 2) Request (a)synchronous Papyrus Webserver HTTPs Papyrus WebRepository Integration of automated processes in real time
15 The Document Wizard on Mobile Business process-driven technology with real-time document processing
16 The Document Wizard Browser and Desktop Text editing Prompt Fields Process-driven document composition by the front office user
17 Video Claim Submission Uploaded evidence and document data are captured
18 Video Claim Handling Entered and extracted data arrive in one place
19 Video Self Service Update personal information directly to account
20 Live chat, enrollment, claims Demo Video
21 Traditional and Digital Channels on One Platform ACM Inbound meets outbound - integrated with processes
22 Business applications on mobile Enroll for car insurance, upload a claim, submit a work application
23 New Car Insurance on Mobile
24 Workforce Management Award-winning platform for full mobile enablement
25 WeChat Enterprise: 800+ Mill Users Brings your business to a new social channel of communication
26 Online Business Apps in WeChat Close a loan, request an offer, enroll for new products and services
27 Credit card order Monitor and Track
28 Platform for OMNI Channel, BPM & Case Mgmt Award-winning Platform Finalist AIIC 2016 Customer Base Award for Global Insurance Market Leading private companies for Innovation and Technology Winner Mobiliar Insurance: Award winning process driven technology Papyrus Wizard technology lets 4000 front office staff focus on customer needs Winner BNP Paribas: Adaptive process management boosts productivity 50% time reduction in the document template development phase 90% time reduction in the release phase, business controls the complete document lifecycle Finalist 2016 ACORD Insurance Innovation Award: Papyrus OMNI Channel solution Mobile Capture Product of the Year 2016 by Document Manager (UK) Built on Papyrus ACM & high-productivity enterprise CCM platform
29 Thank you for your time & attention Annemarie Pucher CEO, ISIS Papyrus Software Vienna/Austria Dallas-Fort Worth, Texas/USA Annemarie.Pucher@isis-papyrus.com
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