About Elision TechnoLab LLP

Transcription

1 About Elision TechnoLab LLP Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure hence, we are a one-stop provider for other companies technology needs. Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster. Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market, which range from start-up companies to established and well-known industry leaders. About Elision

2 Mission Effective Communication through Elision Technolabs VoIP Solutions; is our mission so as to power today s, tomorrow & forever civilization The world is ever changing." What we do With a lot of areas of expertise such as Interactive Response (), VoIP Billing, Least Cost Routing, Center Predictive, IP/, and different telecommunication solutions are all innovative products that we take pride against our competitors. In addition, the product portfolio of our company includes Video Telephony, and and ing Card solutions for worldwide calling that will lessen the cost to almost 80 percent. Vision "Our vision is to be earth's most customer-centric company where customers or Individuals can find and discover anything they might want to communicate which adds tremendous values in Business & Personal life at the most economical possible rates along with hoards of benefits. Key Strength Ÿ Strong Management Team Ÿ 25 Qualified& trained professionals to market, install, integrate, & support the target segment. Ÿ 24*7 NOC to provide Remote maintenance, with complete infrastructure at the facility. Ÿ / Video,, support available 24*7. Ÿ In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and host of ACD//PD/s. Elision being pioneer in providing voip solution also specialize in customization of following opensource platforms such as Asterisk, FreeSwitch, OpenSIPs, Kamailio, Vicidial, Free, A2billing & RTC to cater industry telecom requirement. Following are product portfolio of Elision: Ÿ Predictive Ÿ Ÿ Ÿ IP/ - has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is spending his or her time actually selling - an innovative technology in order to engage your online visitors over a telephone - a technology that automates communications and contacts with telephone callers - helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way of communication Ÿ - a mass communication method that sends pre-recorded message to different call recipients at once Ÿ Video Telephony Ÿ Conferencing Ÿ - you can receive and make unlimited quality video phone calls worldwide - Elision MassMeet Conferencing solutions allow participants in a meeting to see and hear each other, making for an interactive conference - Broadcast your live event over secure web, using high quality video, pre-produced video and even your own PowerPoint slides, we can produce live show that looks and feels more like professional network TV Shows etc. Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in developing long-term and strategic commitment with them. The diverse solutions and focuses approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers on a regular basis. We offer 24/7 support to our clients and make sure that their services are available at all times

3 Centre Predictive/Auto, We provide centre services including outbound telemarketing, inbound customer care to software and networking technical support. We also give based customer support and also online training solutions. We also delivered customized solutions for our clients. Following are the different services and features which enhanced the growth of our service. Why employ a predictive? Efficiency The more prospects an agent speaks to, the more results he will see. Predictive dialing produces, on average three times the results of manual dialing. In addition enhances call quality (particularly important when considering customer service issues) Agent Retention Rate and Morale: Reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent s morale will increase dramatically, which will only add to his efficiency. Profitability: Efficiency and agent morale and retention lead increase in productivity and in turn profit. The fact is simple, if you talk to more people, you will get more leads. Key Offering of Support Multiple Dialing Mode: The flexible architecture allows the user to concurrently operate c a m p a i g n s i n A u t o m a t e d outbound mode like Auto / Predictive / Manual / Preview Dialing "Real-time" Monitoring of agent statistics & performance metrics for Quality Analysis. Scheduled backs for Agent- Only and Anyone (Interactive Response) & Automatic Distribution - automate interaction with client and distribution of calls. Time Zone Dialing as per each country criteria M u l t i - p u r p o s e R e p o r t f o r measuring Agent Performance & centre metrics at your fingertips and wallboards with real time metrics in a visual format Scalable to N no. of Agents seats CT I ( C o m p u t e r Te l e p h o n y Integration) Ability to use Telco PSTN/PRI lines, GSM Gateway & VOIP trunks PRI/Analog Elision Server VOIP IP Phone Elision - Network Deployment Agent PC with IP Phones Agents having IP Phones logs in to the Elision Interface to view customer details & receives/call the leads. GSM Gateway VOIP Gateway DNC Scribing Management Agent PCs installed with soft Phone with Headset Each Agent PC uses Soft Phone and Elision Interface to view customer details and received/call the leads. Cable Type Key CALL CENTER PREMISES ATA : 8/16/24 Analog Phones Analog SENARIO-1 SENARIO-2 SENARIO-3 Ethernet Cable Analog Phone Phone Agent PCs with Analog Phone Agent PC with Headset is connected to a Analog Phone via VOIP Gateways like ATA/AudioCode and uses Elision Interface to view customer details and received/call the leads. Robust Digital Recording & Logging in the.wav,.gsm &.mp3 format along with Multiple Search options SMS/ Management for sending SMS to customer once call is completed Management is for sending s to customer with all required details of company. CRM Integration - Capable to integrate with 3rd Party CRM. Supports AMD & SIT Frequency Detection: Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.

4 PRI / Analog VOIP IP Solution to Corporate Houses from across the world, which helps to minimise their monthly Telephony expenditure while providing a more efficient channel of communication. E1/T1 Line GSM SIP IP Management that delivers a full portfolio of business communications functions over a single, converged network connection. SIP compliant IP provides a comprehensive array of individual station and call management features with codec support. IP/ You can make use of IP Telephone sets, a PC with SoftPhone software (phone, ), or Analog telephones (via media hubs), Wireless Phone, ISDN or Key Phones to access the services. We provide a complete package of IP/ which helps corporates and small business for More cost effective options for voice traffic, Enterprise Data and Phone networks merged, Lower cost Moves, Adds, and Changes etc. Key Offering of Elision I Local extensions I Auto Attendants I Personalised Mail I mail I mail Security Options by Extension: I mail to I Enhanced mail Greeting Options * I Find Me Follow Me I Advanced Routing I Automatic Off-Line Forwarding I Customisable I Groups I Queues I Parking I Forwarding I Transfers I er ID I Waiting I Paging I Intercom I Do Not Disturb (DND) I Remote or Roaming Extensions I Direct Inward Dial (DID) I DID Management I Direct Inward Access (DISA) I DISA er ID Enhancement I Dial by Name I Dial by Extension I Three - Way ing I Multi Party I Bridge I Enhanced Bridge * I Remote Pickup I Remote Office Support I Centralized Management I e911 I Music on Hold I Detailed Records (CDR) I Holiday/Alternate Auto Attendant Message I Dial Prefixes * I Inbound ID Prefix * I Customised Reporting

5 If you are doing a customer reminder/notification campaign or a political/non-profit broadcast campaign you may want to be able to dial a list of numbers and play a message for them when the customer side of the phone line picks up the phone. Our team will help you create a powerfully persuasive set of pre-recorded phone messages, and then we will use our advanced technology to provide these compelling messages to a targeted list of your customers. The people who are interested in your offer will either Press-1 to connect to your marketing agents or simply call your toll-free number Elision VB system broadcast to potential customer Customer listen to an pre-recorded voice message detailing your offer/services and if interested press-1 to transferred an customer care executive for more details Key Offering of Elision 03 Elision solution will filter inbound transfers and route the calls to customer care executive 04 Customer care executive will deal with live inbound call and produce sales Detailed Broadcast Reports: As soon as you send out a voice broad you ll get a detailed report of what happened on every call. reports are also available to download to your computer. Customize er-id: With Elision system you can control the phone number that appears on the caller ID this way all calls look like they are coming directly from you or your organization. Manage Remotely: If you need to voice broadcast while away from your computer, you can easily access your account from anywhere. Survey & Polling : Want to send out a phone poll or acquire responses from your recipients? With our survey system you can ask a question in your recorded message, let people respond back, and view their responses in your call reports. Push To Connect: Send out a call and give people the option of pressing a key to connect directly to you! We ll connect the person with any phone number you wish. Play Message on Back: Don t want to use your number? We can provide you with a unique local number to use as the caller ID or as a number that your contacts can call to receive a customized message.

6 Elision is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company Customer ing answered by system 03 Sales Account Support Inquiry forward to departments Elision systems have the advantage of making callers and customers feel like they re being attended to, even if it s just by a machine. Elision system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.) Key Offering of Elision Interactive Response systems Sound : Play a sound during call Record : To record user voice during the call DTMF : To take input from phone keypad Transfer : To transfer the call to another number : To do a web api call. ed for web lookup or posting data on a remote server Benefits I Print and provide only one number for all the departments in your advertisements and brochures. I Will impress your callers and increases the reputation of your brand name. I Excellent customer satisfaction. I Attending the call at the first ring. I Multilingual greetings to the caller. I It is very useful when you have to distribute same type of information to every caller. I works 24 hours a day and it never greets a caller with tired voice.

7 I Clickto makes sure you are, providing clickthrough connectivity from your web site direct to your contact centre. site visitor click on button & enter his phone number will call website visitor s phone number Your phone rings & call is connected with website visitor I Put a link on your site so that customers can call you directly. Your customer types in their phone number and your sales staff is directly connected to the customer. I This service allows you to easily issue a clickto service between two phone numbers. Both calls are dialed, and upon answer, they are bridged together. Function of services I Choose Your Click-to- Interface I e Your Own Phone Numbers I Its a Hosted as a Software as a Service ( SAAS). So you just need to integrate the API Link. I Easy integration with any existing website in simple HTML code. I Pay for number of used minutes I Ability to Route s to Different Phone Numbers I History and Statistics of all calls I No investment on any hardware or software Key Offering of Elision : recording Record conversations free of charge. They are saved and downloadable leads The availability of the Click-to- option enables the consumer to directly connect with a live agent to obtain the information they need or resolve a pressing issue. It gives the benefit of converting a live lead into potential business Improve online conversion The availability of the Click-to- option enables the consumer to directly connect with a live agent which Helps them to make significant decisions that could benefit from expert guidance in real time Worldwide Coverage Click to can serve calls to any telecommunication network all over the world! Click to in your messages and Newsletters! The Click to icon that you will make for your website, can be also used easily in the corporate s and newsletters. Easy to Implement for Both You and Your Customer Click to software allows your existing phone agents to handle calls that are initiated from your website, yet requires no additional telephony hardware, and unlike VoIP solutions, no software downloads by your customer. Increase Customer Satisfaction Click to gives your highest-value customers the ability to avoid long hold times Improve Agent Efficiency Click to uses sophisticated routing to maximize your ability to match the Click to request with the most appropriate agent or department, speeding the time to resolution

8 (IM) IM is a robust live chat solution available at an unparalleled price, it includes critical functionality for both support and sales focused deployments. The most complete live chat solution available and priced to deliver immediate ROI. It includes functionality required by businesses that are serious about a worldclass live chat operation. Everyone Loves Instant Customer Service! Ask! Need Help? Have a Question? Key Offering of Elision Support Online Faster way to reach your customer in real time Click & Operators Anywhere Your Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser Internal Operator Communicated with other Operators within your organization via a private chat room, accessible only by your personnel Transfer s When your Operators can t answer a question, they can easily transfer a to another Operator, by web or Mobile Multiple s One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high productivity

9 Extension - 1 logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats. Telco PRI Line Trunking Extension - 2 E1 LAN Elision PC to View Recordings Different Types of Elision : I Analog Line: Analog is a multi-line voice recording solution that can be used to record telephone conversations occurring on analog trunks and extensions. I PRI Line: for PRI is a multi-line voice recording solution that can be used to record telephone calls on PRI Digital Trunk lines. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats. I VoIP Line: VoIP Lines logging from elision is a software based voice logger that snoops on TCP/IP networks using protocol like SIP, H323 to log the audio carried on VoIP connections. The Elision is capable of logging call details reports which includes the er Id, Trunk Name, Duration, Start Time & End Time, Type (Incoming /Outgoing), Status (Failed/Missed/Connected), Recording Format (Compressed/ Default) and the actual recorded audio of the telephone conversation. Key Offering of Elision Service Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording. Search effortlessly: Search through voice records without going through endless menus and buttons and save up on your valuable time. Back-up data: Just mount a simple back-up drive and save all the records, or select records to be backed up regularly. Security: Don t Fret over security only provide access to supervisors, managers, administrators or other qualified users. Any sensitive information in the wrong hands could wreak havoc on your company s image. Store in multiple formats: If you wish to save space, convert the voice logs in MP3 format. You can also go with the conventional WAV format. Online reporting and viewing: The Elision CRM allows you to access voice logs online and with comprehensive reports With all these features, our will help you achieve your quality goals without the overhead of maintenance and upgradation costs.

10 Viewer Broadcast Device Media Unit Internet Cloud Server Desktop/ Laptop Elision is committed to providing industry-leading web and virtual events that meet the performance, value, and reliability requirements of businesses of all types and sizes. Our focus is on the entire range and vast dimensions of our services offering. Encoder Media Server Decoder Tablet Mobile We extend the reach of your event using or On- Demand technology called web to share the event experience with anyone, anywhere at any time. Furthermore, we can help you customize every aspect of your webcast so you can maintain brand consistency Applications in different environments global audience by broad public events Securely broadcast corporate events / meetings to your global offices MultiCast / Intranet / Internet Broadcast can easily integrate with MNC s own network. Social events can be customize with designer themes and slide shows Advertisement / Marketing company can use the platform to reach global audience Features Interactive enables audience feedback, information sharing and annotation via Video & PPT Presentation Separation It Separates host and attendee views so you can better manage your meeting Participation Allows Question and answer participation & Audience polling. It allows you to connect & interact instantly with a new or existing virtual audience. Safety & Privacy It Secures encryption to ensure safety and privacy. It allows registration & login for security Branding It will customize your entire Event with your company logo Real time recording It provides Real-time recording for future playback Compatibility It is Compatible with Windows, MAC, Linux, Solaris and others Innovative Boost your company image and reputation

11 Applications in different environments Elision MassMeet Conferencing solutions allow participants in a meeting to see and hear each other, making for an interactive conference. MassMeet Conferencing is also used for educational training, surveillance, emergency response and security. Elision s Mass Meet allows people in groups to collaborate virtually and share information, it also provides facilities to record and capture formal or ad hoc collaborative interactions for later Tracking and reuse. Business Mass Meet provides businesses with the ability to meet and to work with others over a distance Distance Learning Mass Meet is an exciting technology for education. Teachers and students are able to see each other, share documents and discuss topics together in a situation similar to a traditional classroom setting Maintaining the ability for interaction between teachers and students Telecommuting / Home Office Working out of home has never been easier or more practical. Videoconferencing makes it possible to stay connected with people in a very real way Videoconferencing allows users to save resources by meeting with clients and/or colleagues via video conference Telemedicine There are times when a person needs medical advice but is unable to visit their personal physician or even more likely, a specialist. In such situations using Mass Meet Solution one can make all the difference A patient in a rural location can easily meet with a specialist from anywhere in the world Features e Our Public Cloud /Your Own Private Cloud Choose what is best for your business from two deployment models Multi-Vendor, Multi-Device Interoperability With Elision's video conference solution all parties can easily connect to the same meeting using their platform of choice Desktop Sharing Go beyond sharing only slides. The presenter can broadcast their desktop for all people to seeor just a region of desktop. Works on Mac, Unix and PC Rich The Next Generation of HD Video Share your latest marketing slides or budget-tracking sheet in high definition. Dual-stream support ensures the quality of both the video feed and shared content Share Documents, Presentations, Videos, & More Share virtually anything accessible to your computer: entire documents, presentations, videos, applications Meeting Recording and Playback With Elision's VC you can record, watch and share your meetings, including the video, audio and content being shared Military-Grade Security with End-to-End Encryption It transmits all web, VoIP and Conferencing over encrypted connections end-to-end Cam Multiple users can share their webcam at the same time. There is no built-in limit on the number of simultaneously active webcams Whiteboard The whiteboard controls let you annotate key parts of your presentation RTC Audio ers of Chrome & Firefox browsers will benefit from high-quality, low-latency RTC audio. (ers of other browsers will seamlessly use Flash-based audio.)

12 Our Valuable Customer Department of Electronics and Information Technology, Govt. of India Department of Administrative Reforms and Public Grievances, Govt. of India Ds Department of Science and Technology, Govt. of Gujarat Elision TechnoLab LLP India Office : 3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge, Paldi, Ahmedabad Gujarat, India. Tel.: contact@elisiontec.com USA Office : 2419 # E Piper Lane, Charlotte, NC , USA, Tel.: