Smart inbusiness Voice and Data Services

Transcription

1 Smart inbusiness Voice and Data Services

2 Message from our COO At Kalaam, we continually look for ways to create sustainable value for our customers. We do that by delivering innovative, cost-effective solutions and a reliable communications network to more than 1000 enterprises across the Kingdom of Bahrain. Our customers include some of the largest corporates from various industry segments - banking & finance, hotels & hospitality, industrial & trading, government & educational institutes, and ICT. For the past five years, Kalaam has steadfastly created relationships based on personalized service and customer satisfaction. All of Kalaam s inbusiness Services come backed with the Kalaam Advantage: premium Next Generation Network technology, dedicated corporate account manager for every client; an online account management portal, technical support with defined service level agreements; plus 24 x 7 customer care. This makes us an ideal telecommunications partner for SMEs and corporates who require a one-stop shop for all their communications needs. Veer Passi Chief Operating Officer Kalaam Telecom Kingdom of Bahrain Our goal at Kalaam is to be the first choice for best-value offerings in advance voice, data, and value-added services to business customers. We are committed to achieving this goal, through continuous investment in personalized service, quality and innovation. 1

3 About Us About Us As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced voice, internet, data, and value added services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain. Our policy of openness and frankness is central to our management s philosophy. A key indicator has been the amount of renewed and continuous business awarded to Kalaam over the past five years. Besides serving the commercial business community in Bahrain, Kalaam has a well-established line of retail products that provide the most innovative, and cost-effective solutions that make communication accessible and affordable to anyone. Kalaam s network is a state-of-art Next Generation Network (NGN) deployment, capable of supporting both traditional and non-traditional voice traffic. With direct interconnects to than 30 operators worldwide and direct routes to more than 150 countries, Kalaam Telecom continues to provide the best alternative voice and data services in the region. 3

4 Our Technical Profile Our Technical Profile Our network can support the latest voice & data services and is highly redundant. Our solutions and capabilities include: Carrier Pre-Select service 2 stage dialling products International voice services (VoIP & TDM) Pre-paid calling card services Toll Free numbers and short codes SIP Trunking solutions Wholesale Termination & Transit services ADSL Internet Connectivity Dedicated Internet Connectivity VPN solutions Our licenses: A National Fixed License to implement, operate and manage our own national fixed network offering voice services. An Internet Service Provider License, which allows us to offer Internet access and services to both residential and corporate customers. An International Telecommunication Services License, which allows us to offer international voice services to both local and international customers. Value Added Services License, that allows us to offer our customers value added services such as our pre-paid calling cards. 5

5 Our Values Our Values Customer-Focused: A customer is of primary importance and deserves our best service, attitude and consideration. At Kalaam we understand that our success comes from developing long lasting relationships with our valued customers. Value-Based Solutions: We know that our customers both deserve and appreciate great value, which is why we provide the best quality communication services for prices we know you will find reassuringly affordable. Our value driven business means we offer you exactly what you need to get you talking to the world at a fair and affordable price. Quality-Driven: Quality to Kalaam means clearer telephone lines and fast & stable internet connections. We offer you product solutions that are equal to and better than anything you can find on the market. We guarantee that our service will always meet and exceed your expectations, increasing your comfort and faith in Kalaam to be your communications partner. 7

6 Our Commitment Our Commitment Our commitment enables you to connect through advanced, state-of-the-art products and services, providing personal attention that delivers exceptional value. Here s how we deliver on our promise: Choice in connectivity methods You may choose to connect your fixed landlines or your mobile lines utilizing your existing telecommunications setup or choose the latest VolP solutions. Competitive pricing and attractive bundled offers Gives you flexibility, choice and total control over your telecommunication expenditure. Fully managed and monitored connectivity Offers the highest network resilience and service level assurances for your business critical systems. Clear & accountable service level agreements Gives you the assurance of consistent delivery of all our products and services. 24 x 7 customer support center Continuous support is available around the clock and all year long. Flexible payment methods You can use either pre-paid or post-paid accounts giving you the ability to monitor and manage your accounts and usage online through our secure website. 9

7 Our Products & Services Our Products & Services Kalaam inbusiness Line At Kalaam, we work to provide our customers with solutions that significantly reduce their telecom expenditure. Over the past years, we have provided services that give significant savingsupto 80% off on both voice and data communications in some cases. Our business service line inbusiness, assists our clients in delivering a high quality of calls to their customers and clients with echo cancellation, noise reduction. and network latency being kept at the minimum. With our Voice, Talk and Data Klik solutions, our corporate clients can be sure of keeping their customers happy and satisfied. Kalaam individual Line For the past five years, Kalaam s pre-paid calling cards, K-talk and Kalaam161 have been providing international calling to over 150 countries making affordable calling available to all. In 2009, a pioneering product hala (smart dialer) was launched successfully, providing a cost-effective alternative to calling cards. Kalaam Wholesale: Kalaam Wholesale delivers customized communication solutions that effectively meet the needs of the operators, service providers and ISPs who seek to utilize IP, capacity and voice services from Kalaam on a regional/international basis. 11

8 Our Team Our Customers We understand that people are fundamental to the success of our business and undertake all assignments with a total commitment to deliver a quality service in the provision of high calibre personnel. Working directly with Service Providers, our exceptionally experienced team of consultants, engineers, and technicians are providing ongoing, cost-effective support for well-known, mission-critical products. Our 24/7 Customer care support is available for any problem resolution and unlimited consultation on services by knowledgeable support staff. Our Partners Almoayyed Motors, Avaya, Bahrain India International Exchange Company, Bank of Bahrain & Kuwait (BBK), Bahrain Finance Exchange, Batelco, Bharti Airtel, CISCO, Dell Networks, Digitalk, HP Networks, One Distribution, Reliance, RIPE, Sharaf DG, Tata Communications, Telecommunication Regulatory Authority (TRA), Viva, and Zain, to name a few. Kalaam has a growing customer base, which currently includes 1000 of the top companies in the Kingdom of Bahrain. Some of our clients include: Ahli United Bank House of Travel AIG Takaful Enaya International Investment Bank Air India International Investor Al Hawaj Jasmis Corporation Allianz Takaful Legal & General Gulf Almoayyed Motors Memac Ogilvy & Mather American Express New York Institute of Technology Bahrain India International Exchange Nonoo Exchange Capital Club Oriental Press CitiBank Royal Club Bahrain Ciba Speciality Chemicals Saba & Co. Continental Technologies W.L.L Seven Seas Bahrain Credit Libanais Soft Tech Holding Company Shoaibi Group Dalil Exchange State Bank of India Delmon University Talal Abu Ghazaleh Economic Development Board [EDB] The Family Office Eskan Bank The Ritz Carlton Fakhroo Information Technology The Saudi National Commercial Bank Fuddruckers Voxbone Geomatec United Gulf Bank Gulf Assist B.S.C (Closed ) Universal Financing Services Hassan Mohd Jawad & Sons Yaquby Stores Heritage Insurance Management Bahrain W.L.L. Yusuf Bin Ahmed Kanoo W.L.L. 13

9 Contact Us Kalaam Telecom Bahrain B.S.C 10 th Floor Almoayyed Tower P.O. Box Seef District Kingdom of Bahrain Tel. (+973) Fax.(+973) Kalaam inbusiness Sales Desk Call: Kalaam inbusiness Support Desk Call: