Social Intranet Software T I G R I S

Transcription

1 Social Intranet Software T I G R I S As a corporate communication platform for creative management, TIGRIS improve business productivity through collaboration increase and system integration to smooth communication between employees by The TigerCompany

2 1. Business Communication Trends Ø Communication in the Company Ø Communication and Collaboration through Social Technologies Ø Social Intranet Software

3 Communication in the Company Troubleshooting of existing enterprise communication tool à Companies that have to apply the social function Problem Intranet appearance Solution Where is the business know-how of the company? ü Scattered business information ü Difficult to track for work history ü Disappear of assets after retiring Does it safe of our company information? ü Collaboration work through group chatting 67% ü Hacking of messenger, SNS 82% Enterprise Social Intranet Services News feed Two-way Reaction (Like/Comment/Mention) Push Notification Scattered communication channel Using enterprise collaboration from public services Page. 2

4 Communication and Collaboration through Social Technologies Around U$ 30 Billion are lost yearly due to employee misunderstandings and bad communication. (Source : holmes report) 57% Of projects fail due to breakdown in communications (Souce : it-cortex.com) Typically, workers spend 65% of a workday collaborating and communicating with others. (McKinsey) By adopting social collaboration tools companies can raise productivity of knowledge workers by 20~25% reduced load reduced need for meeting (McKinsey) reduced time to find information Reading, writing, responding to s - 28% Tracking down information needed to complete tasks 19% Page. 3

5 Social Intranet Software Social Intranet Software Enterprise Social Networks Enterprise Messaging Platforms Workflow Management Page. 4

6 2. Solution Overview Ø TIGRIS at a Glance Ø TIGRIS Configuration Ø TIGRIS Roadmap Ø TIGRIS Features Ø Customer Success - Proven Value

7 TIGRIS Roadmap Product/Service TIGRIS v3.0 (TIGRIS Cloud launch) TIGRIS v1.0 TIGRIS v2.0 (Thai Life Insurance TIGRIS) TIGRIS v4.0 TIGRIS Solution (Enterprise) TIGRIS Solution (KM market) TIGRIS Cloud (SME Market) TIGRIS Cloud (Overseas Sales) Target TIGRIS Solution (GW Market) Retail & Public Industries Page. 6

8 TIGRIS at a Glance Collaboration Suite TIGRIS is Social Intranet Software that provides companies ability to share ideas, posting, communities, chat & private messaging, , collaborate within a single secure sties. Organizational Chart Automatic change based on organizational structure Integrated Notification Activity Stream See all new content as it happens in real time Calendar Share schedule by personal, dept. To-do list Messenger Personal or Group chatting, File drag & drop Quick Communication Profile info, Chatting, Invite Community, To-Do list, Favorite Mobile Access Ensure your staff its well connected on the road Page. 7

9 TIGRIS Configuration All in One Place Timeline, Communities, Messenger, Calendar, , Electronic Document Approval, KM/Search etc. Login Authority OWASP Security HTML Web API Timeline Communities Mobile Story Calendar Survey Congratulations & condolences Attach files & preview Recommendation & Response LINK Crawling.. Department General Setup & Create Manage member of Comm. Messenger 1: 1 1: N Send picture & files Search & add contacts PC Cross Web Browser KM/Search KM Gather knowledge Popular / Recomm knowledge Search knowledge, people, department Electronic Approval Draft Waiting for approval Approval / Reject Progress for approval Inbox / Sent Items Read receipt Attach big files Address books Calendar Personal / Department Attendees Sharing calendar Search AWS Page. 8

10 TIGRIS Feature Timeline for Open Communication Organization and community issues has been published in the form of a time line, and displays all information that you should be read in the news feed system. Search Whole Calendar Posts of creating and attachments (documents, images, etc.) to share, have been able to choose whether it is possible to download the file Provides a method of various forms of communication (Story, Calendar, To-do list, Survey, etc.) My menu : Category that you should be read Summary Who are query, comment, and etc. My calendar & To-do list Real-time communication with Mobile app service Diverse communication response as Like, Comment, Mention, etc. Check persons who push Like, Posting, Read API integration with organization structure, community in HR, ERP, CRM Using the file preview function, can check all the documents without installing programs Page. 9

11 TIGRIS Feature - View the details of the posts Provide two-way communication like comment/like in detailed posts, web crawling function as showing summarized report of linked sites, sharing function to others for communication and collaboration sharing comments Page. 10

12 TIGRIS Feature - Calendar My work schedule, team schedule, collaboration is easier while sharing such as a company of schedule. Schedule announcement be confirmed directly in the Timeline you can specify whether you want to join. Calendar - Monthly / Weekly Check in your time line if necessary to participate Whole Schedule My Schedule Dept. Schedule Page. 11

13 TIGRIS Feature Community for Dept. / Group Communication Manage various communities such as dept. comm. TFT, projects, CoP, club. Community administrator can be set the public range of community (public / private) and member management (approval request and approval). Search Comm. Manage Comm. Info. & Members Create Comm. - Dept. comm. By organizational structure - Group comm. Such as TFT, CoP, Club - Manage documents, sharing pictures, posts, and etc. for collaboration Page. 12

14 TIGRIS Feature Web/Mobile Messenger for real-time chatting You can also share the information while talking with colleagues in real time on a mobile phone or PC 1 : 1 Chatting 1 : N Chatting Chatting by community Attached files & preview Push notification Talk Talk Window It is directly connected to the messenger when you click a photo Page. 13

15 TIGRIS Feature Integrated Notification You can receive push notification as real time with PC or mobile for communication and collaboration. PC Web Mobile Set up notification Page. 14

16 TIGRIS Feature Search Keyword search for all information, and can use hashtag(#) easily. Keyword search Hashtag search Page. 15

17 Customers A Selection Daejon International Marketing Enterprise ROK III Corps Information Technology CENGROUP Page. 16

18 Customer Success - Proven Value Very Strong in Government Big reference in Enterprise Diverse Cloud Service Sites Prosecution Service 12,000 users for collaboration & KM Ministry of Culture, Sports, and Tourism Winback case to TIGRIS from Yammer because of adaption, easy UI, and UX issues - total 5,000 users National Information Society Agency Set-up public cloud projects for domestic public institutions DONGKUK Steel Manufacturing 10,000 users for communication & collaboration Thai Life Insurance Service First global site 9,000 users between HQ & cyber agents(fd/fc) as sales tools, and customers services Expand Public Cloud for Government sites with NIA Korea Energy Agency, Korea Airports Co., Korea National Park Service, National IT Industry Promotion Agency Hyundai Department Store Information sharing place between MD for discovering new brands and products Mad for Garlic Share shop business situation and prompt franchises announcement effects Page. 17

19 Opportunity & Competitiveness No leading player in Asia for the opportunity Product and process tailor-made for Asia Team and Organizational Communication Software No restriction for number of users Provide SaaS and Solution type A public cloud official provider by accepted Korean government Global(Asia Pacific) competitive advantage Thai, Malaysia, Vietnam Page. 18

20 3. Target Areas Ø Field Workers Ø Problem Solving & Sharing Interest Area Ø Integrated Communication Channel

21 Field Workers Optimal communication tool for field workers HQ Logistics Service Center Factory Sales 3rd Parties Dormitory 1 2 ü Communication tool for increasing emotional satisfaction of field workers. ü Can easily assess to information system such as , groupware. Distribute & collect consistent messages of mobile, no matter work location or time. Can see and review all information that you should be read in on screen. ü Problem solving, collaboration, help, sharing interest with communication tool. ü Find work history & share know how as search all information KM, big data, training, and others Gather ideas or proposals from filed site as mobile. Notify all information to shift workers and others. 3 4 Page. 20

22 Problem Solving & Sharing Interest Area Collaboration & request after searching posts, employees, and interests Hashtag search Specify and confirm the circulation of the subject Real-time push notifications????? History/People Search History + Extend professional network Search history relative works Problem/Request Integrated communication Help/Support Page. 21

23 Integrated Communication Channel Provide all communication networks without constraints of time and space. Real time communication network with social intranet software worldwide Sales Manufacturing issues HQ Product Info. & customer requirement Sales Management Guide Sales Competitor Info. Sales Orders Factory /Logistics Page. 22

24 [Case Studies]

25 Save Time. Boost Collaboration. Build Community. We chose TIGRIS because we wanted to move away from a document-based management system to one that emphasized communication. Now that the system is in place, it is invigorating and adding enjoyment to the workplace, which is a benefit that we did not expect. The ease with which our employees can share pictures and news in real time has encouraged them to form their own communities and groups based on work-related projects. Sang-Chul Han, Customer Strategy Team, Maeil Dairies Because we have our own sales teams, smooth and effective communication is an important issue for us. Tiger Company s software allows us to quickly share business information and facilitate cooperation. Management Support Team, Samsung Electronics Our agents are always on the road, but must be able to respond promptly to customer inquiries, so we built our next-generation communications system, which facilitates communications between headquarters and 9,000 agents, and which we use to run Facebook and Twitter promotions. We integrated TIGRIS into the system because of its support for all kinds of mobile communications. We are confident that it will help us quickly and efficiently disseminate businessrelated information and facilitate real-time communication. Marketing Manager, TLI (Thai Life insurance) Page. 24

26 Case Study: Samsung Electronics Co., Ltd. GSBN ( Global Samsung Business Network ) B2B Communicator Social CRM Solution The Problem Large sales organization Sales representatives had difficulty sharing information about their contacts and recent activities in a timely manner. Unaware when their activities overlapped, sometimes even embarrassing inefficient The Requirements A timeline-based SNS solution for sharing information in real time Integration with their existing CRM in order to be able to capture and store information The GSBN/TIGRIS CRM Process 1. Capturing and recording business opportunities as they occur When Samsung representatives have face-to-face meetings or talk on the phone, they enter information about the contact and the business opportunity in the system. 2. Sharing business information The information is automatically shared in real time throughout the Samsung sales organization. 3. Strategizing based on new information The captured and shared information allows Samsung to quickly determine whether they are already doing business with the prospect, and what other connections they have in that organization. The convenient and intuitive timeline format makes it easy to devise a strategy for how to approach the customer and offer a compelling value proposition to them The Solution A TIGRIS installation, integrated with their existing system, formalizes a CRM process. The Result that both increases efficiency and improves customer service and satisfaction Samsung electronics is able to respond more quickly to business circumstances by sharing customer information and information about business opportunities Improving the way that customers are treated by sharing information about business activities Page. 25

27 Case Study: GS Energy e-talk SNS-Based Group Portal The Problem GS Energy had a variety of information spread among disparate internal systems. This made it difficult for its employees to find the information they needed. The Requirements They wanted to create a new enterprise portal that would make it possible to access all of this information from a single point. Additionally, they wanted to create a communications channel that would allow both employees and people outside the organization to collaborate and share information in real time. The Solution e-talk, a custom enterprise portal created by Tiger Company for GS Energy, integrates core TIGRIS SNS-style functionality with the front door for GS Energy s existing systems. The Benefit Quick communication Improved efficiency Automated Calendar Business items and status updates are automatically pushed to employees calendars, even without having to write daily progress reports Personal, team, and company-wide calendars reduce calendar noise More than just a bulletin board with links Events related to individual users are pushed to those users e-talk Features: SSO (Single Sign-on) for all of GS Energy s existing information systems. Individual users can customize the portal menu for easy access to the systems that they access most frequently. Schedules can be easily shared across the company and individual departments. A custom, enhanced SNS-style timeline feed for posting in six different formats (everyday stories, task lists, schedules, questions, ideas, and congratulations) Real-time announcements about business, and CEO messages Page. 26

28 Case Study: Ministry of Culture, Sports, and Tourism (Government of S. Korea) The Problem The Ministry often faced time-sensitive challenges when planning events and responding to real-time challenges. They had a legacy portal system, which contained valuable information, but had no way of rapidly disseminating the information to staff, especially those working on location. The Requirements The Ministry wanted to implement a next-generation communications platform so that they would be able to rapidly disseminate the information in the existing portal system and facilitate real-time internal communication. Because their workforce was often out of the office or on location, they wanted a solution that could be used on mobile devices without compromising its functionality. Finally, they also wanted a unified way to control all means of communication on smartphones (SMS, , and telephone). The Solution The TIGRIS SNS-based system was integrated with the Ministry s existing portal, announcement, and community bulletin board systems. The provided native ios (and Android?) app(s?) meet the requirement to unify all of the communication on mobile devices. The Result Using push alerts, employees are now made aware of updates in real time. Ministry staff can quickly and intuitively create and manage groups and communities based on the existing portal system. All mobile communications (SMS, , etc.) can now be accessed from a single point of entry. Ministry staff can now respond to changes more easily, quickly, and conveniently than before. Page. 27