Table of Contents. Overview...3. Software...4. Hardware Tickets...31

Transcription

1 Product Catalog

2 Table of Contents Overview...3 Software...4 Hardware...19 Tickets...31

3 About Qmatic Qmatic leads the way in maximizing face-to-face customer touch point opportunities. Qmatic s solutions integrate the virtual/on-line and the real world, to help generate a seamless customer experience. To create the optimum Customer Experience Management (CEM) solution, based on the company s market leading software and hardware solutions, Qmatic has invented and uses our Customer Flow Management (CFM) methodology. From managing the customer journey to collecting insights from across a spectrum of customer interactions, Qmatic enables remarkable customer experiences resulting in brand loyalty and superior customer satisfaction. With leading positions in Finance, Retail, Healthcare and Public sectors, Qmatic offers a global footprint, operating in over 120 countries through subsidiaries and partner network. 6 Step Process Customer Flow Management is the process of managing the flow of customers and their experiences from initial contact to final service delivery. The six steps represented in the diagram below include: 1. Pre-arrival 2. Arrival 3. Queuing/waiting 4. Serving 5. Post serving 6. Managing

4 SOFTWARE Solo The Qmatic Solo solution is a perfect match to control the customer flow and to support customer service staff in any environment. This solution is small and compact but still powerful enough for most CFM solutions. The entire solution can run on a self-service kiosk, therefore no PC is required. However, PCs can be connected in order to perform online management functions, review statistics, and configuration. Solo has been proven through thousands of installations throughout the globe. Solo is a simple, yet powerful and stand-alone system that: Organizes queues and provides management information Is easy to install and deploy Is ideal for branches with multiple service categories and basic CFM needs Allows central monitoring of branches using Qmatic Management Portal Can be upgraded to work with Qmatic Enterprise software Solo software runs on the kiosks Intro 5, Intro 8 and Intro 17 Solo Base License Solo Statistics License Solo Media License Solo Additional Printers License Solo Communication License

5 SOFTWARE Orchestra One Orchestra One is the perfect single branch/office solution for SMB customers with no need of central management or reporting and a maximum of 40 users. Orchestra One has the same features as Orchestra Enterprise but is scaled down in both capacity and price. It uses the same software as Orchestra and you can select to install either Enterprise or One during the setup. It is easy to upgrade from One to Enterprise at a later stage if needed by simply changing the license. Orchestra One is Orchestra One is a single site solution allowing for up to 40 users. Orchestra is a fully web-based, highly flexible and centralized Customer Flow Management (CFM) enterprise software solution. Orchestra provides accessible customer tracking and customized queuing solutions for enterprise-wide management and configuration, with a focus on organizations spanning many branch office locations. Consisting of a collection of high quality tools that provide accessible customer tracking, appointment handling, and customized queuing solutions, Orchestra is an extremely flexible application built on integrated internet architecture. Orchestra One User License Orchestra One Base License Digital Media License

6 SOFTWARE Orchestra Enterprise Orchestra Enterprise is a fully web-based, highly flexible and centralized Customer Flow Management (CFM) software solution. Orchestra provides accessible customer tracking and customized queuing solutions for enterprise-wide management and configuration, with a focus on organizations spanning many branch office locations. Orchestra is the solution for clients who would like the simplicity of enterprise-wide configuration. For large-scale single sites, typically campus-style installations, Orchestra can be used to span many departments instead of many branches but the principle is the same multiple autonomous operations working with one CFM solution. In an Enterprise environment, each branch is set up to provide a specialized, local solution with different position numbers, opening times, service offerings, and equipment, all while providing a centrally managed system with robust reporting functionality. Orchestra can interpret detailed variances in each branch while also grouping branches together, making the configuration and interpretation of statistics as easy and logical as possible. By ensuring that elements of the CFM process provide true standardization, the collection of management data is made as easy and transparent as possible. Orchestra s unique branch and services configuration methodology is designed with enterprise systems in mind. Consisting of a collection of high quality tools that provide accessible customer tracking, appointment handling, and customized queuing solutions, Orchestra is an extremely flexible application built on integrated internet architecture. Orchestra Enterprise User License R5 Orchestra Enterprise Capacity License R5 Digital Media License R5 Orchestra consists of core software that runs on a central server or a cluster of central servers. The system size is set by the number of licenses purchased, with sophisticated options such as Matchmaker and Digital Signage determining the scale of product features. Highly configurable product options help to provide a solution that can be scaled and modified according to the changing needs of your organization over time. 6

7 SOFTWARE Appointment Booking Allowing customers to make an appointment to visit your establishment is one of the most powerful ways to improve customer satisfaction and provide an excellent experience. Orchestra Calendar is a tightly integrated, service-based booking system allowing your enterprise to manage both scheduled customers and walk-in customers successfully. Business and calendar-oriented logic is configured into Orchestra along with appointment reception functionality. By implementing appointments, it is possible to improve staff utilization and thereby reduce wait times of all customers. Benefiting from reduced wait times, customers can also plan their time, and use time that would have been spent waiting for other tasks. 7

8 SOFTWARE Remote Check-In Allowing customers to make a reservation to visit your establishment is one of the most powerful ways to improve customer satisfaction and provide an excellent experience. The number of customers who may put themselves into the queue is restricted in the configuration so that you may increase or decrease the workload. When customers arrive they scan their barcode which moves them from an inactive status (outside the office or branch) to the active queue, where they are given higher priority based upon their reservation time. Typically, Remote Check-In is configured for the current day, extending into the next business day, unlike the complete Appointment Booking solution. Other considerations include logos, font, size, colors and other branding or appearance selections. Remote Check-In is also optimized for mobile device use. Key Features Reduce wait times by over 30% Improved customer experience Improved operational efficiency Intuitive/easy to use interface Easy to install and administer Orchestra Enterprise Online Remote Check-In Orchestra One Online Remote Check-In R R5 8

9 SOFTWARE Calendar Calendar is an option for Orchestra that allows customers to be booked in for service before they arrive at the branch. Booking customers ahead of time is the best way to smooth demand and therefore operate staff teams at maximum efficiency. Calendar is designed to be used by staff members at a reception desk, across the counter during an earlier visit or talking to the customer over the phone. Your complete solution will be able to accept a mix of walk-in and pre- booked appointment customers, making it completely flexible. Appointment customers will receive priority, such that they are served at the time that has been booked for them and according to business rules which are defined around your individual workflow. Orchestra Enterprise Online Calendar Orchestra Enterprise Online Calendar Connector R R5 Orchestra One Calendar Orchestra One Calendar Connector Key Features Book appointments for customers Maximize staff efficiency by smoothing demand for services Increase customer satisfaction Integration with existing calendar systems and other appointment booking systems is possible, to accommodate your current set up and make best use of previous investments Since Orchestra allows for several booking methods, such as an external call center booking system or over the Internet, customers can book themselves lowering the cost of managing bookings and improving customer satisfaction 9

10 SOFTWARE Surface Editor Screen layouts for Ticket Printers and Digital Signage are achieved using the Surface Editor within Orchestra. The Surface Editor uses drag-&-drop technology for easy design of comprehensive page flows. The Surface Editor uses widgets to create and add screen components. The Surface Editor allows you to create your own background screen and then build the buttons along with other content for arriving customers to see. This can include such things as buttons for specific services, guidance information and images. The left side of the screen below shows the controls for placing images such as a logo or background along with text and the actual buttons used to gain service. The right hand side of the image below shows the resulting screen design as it will appear on the ticket printer touchscreen. Operations Panel The Orchestra Operations Panel shows the status of the branch or office in real time. When service-level wait times have been exceeded, colored bars display alerts as shown in the spreadsheet image below. Across the top of the screen, a high-level overview displays the number of customers waiting, open workstations, active workstations, total tickets served, maximum waiting time and average waiting time. Screen layouts for Ticket Printers and Digital Signage are achieved using the Surface Editor within Orchestra. The Surface Editor uses drag-&-drop technology for easy design of comprehensive page flows. The Surface Editor uses widgets to create and add screen components. Orchestra Enterprise Management Information Connector R5 10

11 SOFTWARE Customer Feedback Software Orchestra, Qmatic s enterprise software, allows your customers to rate their service experience by pressing easily identifiable ratings buttons in a quick and easy manner. Typically displayed in front of the workstation or service counter facing the customer, the Customer Feedback solution allows customers to submit their honest opinion, resulting in reliable and accurate data. Consists of a widget on a device such as a 7 or 10 inch tablet usually secured to the counter in an enclosure Optimized for the Samsung Galaxy 3 with 1024 x 600 resolution Configurable widget accepts any images for satisfaction level ratings. The widget has five default icons from happy to angry. Specify the satisfaction rating names, background color, thank you messages and alternate vertical messages Includes the number of replies for each satisfaction score as well as the average waiting time for each satisfaction group, all displayed within an operations panel * Additional software required 11

12 SOFTWARE Context Marketing When the value of communication is in the message, creating key content is a critical challenge. Orchestra s unique and user-friendly Digital Signage solution allows you to focus on your message instead of on technology headaches. Orchestra s digital signage and Context Marketing Planner solutions are unique in the industry: We give you control of all surfaces in the branch, not just the big screens on the wall, allowing you to build your messages in stages for greater impact. Messages can also be tailored to customers based on their service selection, ensuring that the right messages are targeted at the right customers. Link and display marketing or informational messages across: Touch screens Ticket text Media displays Positional displays Workstation terminals Orchestra Enterprise Context Marketing R5 Orchestra One Context Marketing

13 SOFTWARE Business Intelligence As a result of our many years of experience in CFM, Qmatic has produced a user-friendly reporting tool called Business Intelligence. As a fully integrated product within Orchestra, Business Intelligence s user rights are administered via different Roles. All data from Orchestra is automatically handled by the Business Intelligence Stat Server. There are three main user modules: Reports both interactive and canned templates Analysis Dashboards Business Intelligence provides a standard set of Reports, Analysis views and dashboards. It also includes the following functionality: Interactive report designer Dashboard designer Analysis views Customized reports Dashboards with historic data and live data as needed Analysis with easy configuration and use Canned reports come preconfigured and may be selected from the menu Custom reports generated from click-&-drag for ease of use Business Intelligence provides you with a set of applications and technologies for the gathering, storing and analyzing of data. It provides managers on all levels information to be able to make better business decisions on all levels. 13

14 SOFTWARE Business Intelligence Reporting Orchestra includes a set of standard reports which are styled in a Qmatic Template. The built-in designer allows you to modify these reports to create your own. The designer allows you to change existing reports or create a completely new report using the drag-&-drop report designer. Several data sources are available making reporting easy to configure. Report and design templates allow you to customize a template of your own design using your own logo, brand colors and font types. Using the created template, you can specify the fields and metrics to include in the report. The report design may then be saved and reused, exported to Excel, PDF etc., shared with other users or scheduled for regular transmission via . Canned Reporting currently included are: Summary per Queue, Branch and Month Summary per Service, Branch and Month Time Period Trend Waiting time distribution per day and branch Waiting time distribution per day, queue and branch Waiting time distibution per month and branch Waiting time distribution per month, queue and branch Waiting time distribution per time period and branch Waiting time distribution per time period, queue and branch Branch Served Report 14

15 SOFTWARE Business Intelligence Analysis The analysis tool is an easy enterprise solution to use with drag-&-drop, interactive reporting and analysis. Typically, analysis is not so much about creating an attractive report, but rather, more about getting specific pieces of information quickly and in a view which makes sense to the user. Analysis views typically include tables, graphs or maps. Currently included are: Branch Map Served and No Shows Branch Map Served and Average Waiting Time Branch benchmark No Shows and Average Waiting Time Trends per Branch Multi branch view Workstation Trends per Branch Feedback per Service Branch Served Report Orchestra Enterprise Business Intelligence Analysis R5 Orchestra One Business Intelligence Analysis

16 SOFTWARE Business Intelligence Dashboard Qmatic Dashboard is developed with focus on a live overview of the actual statuses in your different Branches. It shows e.g. actual waiting times, customers waiting, open counters and a lot more essential information to be able to react directly on the actual Customer Flow Management status. The Dashboard shows information on enterprise and Branch level, an additional feature is the possibility to integrate web camera views. Orchestra Enterprise Business Intelligence Dashboard R5 Orchestra One Business Intelligence Dashboard

17 SOFTWARE Counter Terminal The Workstation Terminal software is used by customer service personnel to call customers, transfer them and provide service. The Qmatic system also has the unique ability to register details of a transaction. This feature is very helpful when specific information related to the customers and services are required to improve the efficiency and productivity of the operation. This feature, called Matter Codes, is used to classify customers, register service outcomes or results, and determine sub service or multi-service requirements. Alert mechanisms provide managers the opportunity to take action if wait or transaction times exceed preset service levels. The Counter Terminal allows staff to call customers to service counters based on predetermined priority and segmentation methods. It provides staff with real-time views of customer waiting numbers, wait times, and type of services required. A skills-based routing feature ensures that each customer is matched to the most qualified staff member to support their needs. Counter users can transfer customers to other areas for additional service and track workflow processes that may not involve faceto-face customer time. 17

18 SOFTWARE Reception Terminal The Reception Terminal supports a reception role that provides pre-service verification and conditioning of the customer. The receptionist can check-in, categorize, and prioritize arriving customers, as well as issue tickets to customers and call them forward. The receptionist can collect valuable customer information like name, address, notes, ID number and desired service. Office personnel have the ability to match a specific customer service need with the employee most qualified to address that need. The Reception Terminal is typically associated with a ticket printer and prints tickets the receptionist hands to the customer. The receptionist can see live waiting information at all times, enabling them to advise the customer of their estimated waiting time as well as how many people are ahead of them. 18

19 SOFTWARE Spotlight Spotlight is the mobile media player app from Qmatic. It is designed to deliver integrated media, graphics and queue status information to customers in a cost-effective way. LCD displays are challenging LED displays as the most popular choice for counter displays. Spotlight is our new media player application to meet these market trends. The Qmatic standard media player Cinematic is often considered a high cost option to be used on every workstation in a branch. In addition, Android is becoming a very popular platform for media players as more devices such as HDMI sticks, standalone media players and even TVs with Android are becoming available. Spotlight provides an affordable alternative to present counter information on LCD screens. Qmatic Spotlight is the main app and Spotlight Admin is the app to configure and maintain Spotlight from a mobile device. Both apps are free of charge. All you need is the corresponding licenses in Orchestra or Solo to access the information to be displayed in Spotlight. *Counter Display License required 19

20 HARDWARE Self-Service Kiosks The goal of entry technology is to identify and segment customers into the appropriate service queues and to register their arrival time and track their wait time. By placing customers in the appropriate queues, the system can confirm that customers are served by personnel with the appropriate and required skill sets. Upon arrival, customers check in with a self-serve kiosk or by a greeter. They are issued an alphanumeric ticket from an ereception device. Intro 5 The Intro 5 printer is ideal when you prefer to display a limited numbers of service choices or information and when a there is limited space on your premises. It has low power consumption (if 1000 tickets are printed per 24 hours, then it is in idle mode 23 hours and 44 minutes). The Intro 5 also has back lit buttons making them easy to see. Its cover offers an easy way of exchanging service names attached to each button. This self-service kiosk can be stand-alone in a Qmatic Solo system or used as a client in a larger system such as Qmatic Orchestra. Key Features: Can be installed on tables, walls or pedestals Ethernet connection Thermal print head, no ink or toner 1-5 ticket buttons Key lock Supports all Windows fonts Tactile buttons Intro

21 HARDWARE Intro 8 The Intro 8 printer comes with an 8 inch color touchscreen. It has low power consumption (if 1000 tickets are printed per 24 hours, then it is in idle mode 23 hours and 44 minutes). This printer is ideal when a larger kiosk is not needed or would not fit your premises. Printed ticket information can include the ticket number, date and time of issue, estimated waiting time, average waiting time, number of customers waiting ahead of the current customer, and if desired, a customized message to convey information to the customer. This self-service kiosk can be stand-alone in a Qmatic Solo system or as a client in a larger system such as Qmatic Orchestra. Intro Key Features: Can be installed on tables, walls or pedestals Ethernet connection Built-in web browser Thermal print head, no ink or toner Key lock Supports all Windows fonts Prints tickets in any language Displays system information Displays HTML pages from any web server 21

22 HARDWARE Intro 17 The Intro 17 is a 17 LCD kiosk with a touch screen, making it possible to design very informative and attractive displays. The touchscreen is configured with buttons that represent a selection of the available services. After selecting a service customers are automatically placed into the appropriate service queues based on predetermined priority and segmentation designations. The customer is issued a ticket with a unique alphanumeric identifier and instructions. If used with the appointment booking Calendar, the kiosk can be used for walk-ins or scheduled appointments. A built-in web browser offers the ability to show a large variety of information on the kiosk screen. The kiosk supports multiple languages and optional equipment such as a magnetic stripe card reader. A 2D bar code reader or a web camera can be added for improved customer identification. Screen appearance and function are created by Surface Editor in Orchestra. The Intro 17 is an easy-to-use, self-serve touchscreen kiosk that can be mounted on a floor pedestal, table mount, or with the wall mount. Intro Key Features: Timeless classic design, manufactured in aluminum and glass Linux based 17-inch color LED LCD with projective capacitive touch screen Ethernet connection Built-in web browser Supports all languages Two loudspeakers Optional magnetic card reader for customer identification 22

23 HARDWARE TP Touch The TP Touch printer comes with a 7 inch color touchscreen. In addition, it is possible for greeter or information counter personnel to issue the customer a ticket by using a workstation computer. This is particularly useful in situations where the customer does not understand which button to press. Printed ticket information can include the ticket number, date and time of issue, estimated waiting time, average waiting time, number of customers waiting ahead of the current customer, and if desired, a customized message to convey information to the customer. Other system information is available, if necessary. Key Features: Ethernet connection 7-inch color LCD touch screen Built-in web browser Thermal print head, no ink or toner Supports all Windows fonts TP Touch

24 HARDWARE TP Button Qmatic TP Button is a network ticket printer for the solutions Orchestra, Orchestra One and Solo. The TP Button printer comes with five tactile buttons to provide a distinct feeling of having pressed a button. In addition, it is possible for greeter or information counter personnel to issue the customer a ticket by using a workstation computer. This is particularly useful in situations where the customer does not understand which button to press. Key Features: Ethernet connection Thermal print head, no ink or toner 0-5 ticket buttons Supports all Windows fonts Tactile buttons TP Button

25 HARDWARE Mounting Options TP/Intro 5/8 Floor Pedestal The Qmatic Floor Pedestal is a pedestal specifically designed for the TP/Intro 5/Intro 8 printers. The pedestal can be mounted standing vertically or leaning back by 5. Greater visibility may be achieved by incorporating the pedestal extension which adds 60 cm to the height of the pedestal and can be used for messaging or advertising. Additionally, cables can be routed from the floor or, with a tube, from the ceiling. It is also possible to add a signboard on the optional tube to direct visitors to the printer. Floor Pedestal TP/Intro 5/8 Table Mount Use the table stand to place the printer on a table or other horizontal surface. The desk or table stand may be fastened to the surface with the provided bracket with screws, Velcro or double-sided tape. Table Mount TP / Intro 5 or 8 Wall Mount Use the wall stand to place the printer on a wall or other vertical surface. The wall mount may be fastened to the surface with the provided bracket with screws, Velcro or double-sided tape. Wall Mount

26 HARDWARE Mounting Options Vision/Intro 17 Floor Pedestal The floor pedestal is one of three options of mounting a Vision or Intro 17 self-service kiosk. With this kit, a Vision or Intro 17 can be placed on a floor. Use screws or glue to fix the pedestal to the floor. There are two types of glass signboards that can be mounted between the tubes. As an additional option there is a ceiling connection kit which makes it possible to route cables from the ceiling down to the kiosk in a neat manner. Floor Pedestal Vision / Intro 17 Table / Wall Mount The table / wall stand is one of two options of mounting a Vision or Intro 17 self-service kiosk. With this combination stand, these kiosks can be placed on a table or hung on a wall. Use screws to fix the stand to a table or wall, or glue or double-adhesive tape for a table. Table / Wall Mount

27 HARDWARE Signage Information Displays Information displays visually show such information as customer greeting messages, office hours, waiting times, number of customers waiting, date and time and other system-related information. Qmatic s displays visually show information such as customer ticket number and/or service counter. The LED flashes the information when a customer is called for service. Displays are configured to support main display applications located in waiting areas and counter display applications located above each service counter. Matrix Displays Matrix displays are designed modularly, making them simple to install in various combinations without wires or cables showing. The displays are low-power, environmentally friendly, and can be programmed to show text in different languages, different fonts, and different colors (such as blue, red, green or amber). Additionally, the displays can show fixed or scrolling messages. It is possible to alternate advertisement text with customer flow management information like queue number or number of people waiting. 27

28 HARDWARE Notes 9 Series Displays Notes 9 Series Displays are high contrast, meaning that customers can see the messages even at extreme angles and from a distance. Expect many years of service and low power use. Notes displays give a low cost of ownership and a long, green and reliable service life. Notes 9 series can show from three to 16 characters depending on the font. Key Features: 9 x 17 / 24 / 48 pixels LED Matrix Various fonts can be uploaded LED available in four colors (red, green, white and two-color) Stackable with Notes 9 series Available with or without signboard Scroll text in any direction Use as Information Display, Main Display or Workstation Display With Notes 9 series you can: Show the called Ticket Number on a Workstation Display Show numeric information such as Waiting Time and number of customers in line Display called Ticket Number, Workstation Number and direction of the Workstation on two stacked Notes 9 Series 28 Notes 948 Red/ Green with Sign Notes 948 Red/ Green Notes 948 White with Sign Notes 948 White Notes 948 Green with Sign Notes 948 Green Notes 948 Red with Sign Notes 948 Red Notes 924 Red/ Green with Sign Notes 924 Red/ Green Notes 924 White with Sign Notes 924 White Notes 924 Green with Sign Notes 924 Green Notes 924 Red with Sign Notes 924 Red Notes 917 White with Sign Notes 917 White Notes 917 Green with Sign Notes 917 Green Notes 917 Red with Sign Notes 917 Red

29 HARDWARE Cinematic / Digital Signage Cinematic is a media player that manages the information appearing on media displays in the waiting area. It is a silent (no-fan), compact and low-power device providing all of the media requirements for a CFM solution. Cinematic is an easy-to-configure digital signage player for use in your branch next to your digital signage monitors. It provides local storage of all media files so that your wide-area and local networks are not congested with media file traffic. Cinematic stores any media needed for display on your monitors and retains the local copy until it is no longer needed. The system also provides resilience against network failure between the central media server and the local displays. Note that while Cinematic is designed to store large video files, it also stores other files and data to create a complete display including ticker lines, carrying text information so that only one box is required to fulfill all of your media needs. *Requires Digital Media License Key Features: Easy to setup and configure Easy to fit behind flat panel displays Displays CFM information such as the called ticket number and ticket number history as well as messages (digital signage) on local monitors as text, pictures and video Receives content from a central server for local storage Simple to use standard HDMI connection carries both picture and sound on one link Low-power for low energy costs and long life Cinematic 1 Media Player Orchestra Enterprise Digital Signage R5 Orchestra One Digital Signage Orchestra Enterprise Digital Signage Connector Orchestra One Digital Signage Connector R

30 HARDWARE Choral Choral provides an automatic voice announcement of the customer s ticket number and directs them to the appropriate service counter or appointment area. Hearing a message in combination with seeing it on a display or a monitor increases the impact of that message. It adds a human dimension to the system and ensures the message is understood and reacted upon swiftly. Key Features: Very high quality audio to direct customers quickly and efficiently, maximizing your throughput Stores up to 6 hours of CD-quality stereo voice files, ensuring that storage space will never be an issue Voice messages can easily be changed as the needs of your business change, with a simple USB memory stick Vast storage means that voice messages can be played back in different languages in multi- -lingual areas Built-in power amplifier for simple and very compact installation Two audio channels can drive two speakers for greater coverage, or provide stereo sound for ultimate quality Melodies and jingles can be used for ding-dong functions Choral

31 HARDWARE Workstation Terminal The KT2595 is a sophisticated workstation terminal that allows users to manage customer flows more efficiently. With this workstation, customers can easily be called and transferred between workstations. The keypad allows you to call and transfer customers, change calling priorities (if allowed configurable), send alarms to the supervisor and assign transaction type codes. You can also display system information such as number of customers waiting, waiting time and transaction time. Key Features: Reprogram keys as needed Customizable display Use five priority keys change service modes as needed Track staff performance with unique login IDs Connect to barcode scanners and other devices with external connectivity KT Workstation Terminal The KT2695 is an easy-to-use workstation terminal with the following basic functions: call customers, select priority and send alarms. The display gives information about waiting times and number of waiting customers. The keypad allows you to call customers, change priorities, send alarms to the supervisor and see waiting times along with number of customers in queue. KT Key Features: Re-programmable keys Customizable display Two priority keys change service modes as needed External connectivity (KT2695 with serial connector) can be connected to barcode scanners and other devices 31

32 HARDWARE Wireless Terminal The Wireless Terminal is used as a Workstation Terminal in several Qmatic systems. It is a hand-held device and can be worn with a built in belt clip and/or a neck ribbon. It can also be used together with the Qmatic Multi Interface MI2280 radio. Wireless Terminal The Wireless Terminal can also be used to remotely control functions such as calling customers, closing workstations, sending alarms, opening doors and issuing tickets. Key Features: Wireless Easy to install Power saving and auto shut off Ergonomic and contemporary design Customer Feedback Units An Expressia unit is placed at a service counter so that a customer can easily use it after receiving service. The customer presses one of the five keys to rate the satisfaction level of the received service. This rating system eliminates the often-used manual survey boxes and comment cards. The Expressia terminal is connected to Orchestra. It is simple for customers, patrons and patients alike to use. Several standard reports showing satisfaction per service at the branch, staff and ticket level can be generated as needed. When a customer rates their service as poor or unacceptable, the system will send a text or an to the manager or supervisor, who can then address any issues or complaints directly when they occur, rather than have the customer leave angry and write a letter to legislators or department heads. Expressia Feedback Unit

33 TICKETS Qmatic Tickets Qmatic tickets are made from thermal paper to achieve a fast, superior print. The quality of thermal paper, used in the Qmatic printers, is specifically developed and manufactured for Qmatic. The right paper quality and correct heat release at the right temperature are important factors for quality printing and a long lasting print head. Using thermal paper, other than supplied by Qmatic, may jeopardize the proper function of the ticket printers. TP Thermal Tickets - Blue TP Thermal Tickets - Black

34 Qmatic Corporation 2400 Commerce Ave. Building 1100, Suite 100 Duluth, GA (770)