ABOUT Mi9 RETAIL. Mi9 RETAIL SUITE PLATFORM. Mi9 RETAIL SUITE

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2 2 Mi9 RETAIL SUITE ABOUT Mi9 RETAIL As the premier provider of enterprise retail merchandising, business intelligence, customer-centric and store operations software, Mi9 Retail empowers the world s most successful retailers to build strong personal relationships with their customers, process high volumes of transactions in real time and optimize inventory across all channels utilizing a single, accurate source of the truth. Built using cutting-edge technology, the software minimizes costs of ownership and provides the industry s fastest time to value. FULL-FEATURED RETAIL SUITE The Mi9 Retail Suite, a fully-integrated end-to-end retail suite, provides information in real time anywhere in the enterprise, delivering a true omni-channel customer experience. A comprehensive, scalable, merchandise management and customer-centric store solution, the suite enables actions that improve product, placement, pricing and promotion performance. With full mobile access, data is ready anytime, anywhere. Whether handling store transactions, making purchasing decisions, running managerial reports or any other daily process, important data is readily available. The Mi9 Retail Suite meets the needs of tier 1, 2 and 3 retailers across a variety of retail segments and formats from brick and mortar to web stores, serving hardlines, apparel, jewelry, specialty, discount, mass merchants and vertically integrated wholesale/retailers. The solutions are available as a perpetual license or as a service with multiple deployment options in the cloud, hosted or on premises. Mi9 RETAIL SUITE PLATFORM Mi9 Intelligence - a comprehensive analytics solution with data warehouse and financial controls Mi9 Dashboard Reporting - an impressive retail analytics toolset that retrieves, analyzes, transforms and reports data in real time Mi9 Merchant - a robust merchandise management system designed for complex inventory and high SKU volume Mi9 Affinity Merchandising - a dynamic merchandise management system designed for high-value customer interactions Mi9 CRM - a highly effective retail-specific customer experience and relationship management solution Mi9 Mosaic Clienteling - a powerful relationship selling system designed to enhance customer engagement Mi9 Mosaic Store - an omni-channel mobile store platform for POS, clienteling, OMS and inventory management Mi9 Store - a complete POS and Back Office store management system

3 3 Mi9 RETAIL SUITE Mi9 Merchant Designed for Complex Inventory and High SKU Volume Master Data Management Allocation & Replenishment Purchasing & Warehouse Management Promotions & Pricing Management Real-Time Inventory Daybook, Stock Ledger, Sales Audit Automated Invoice Matching Mobile Inventory Management Mi9 Affinity Merchandising Designed for High-Value Customer Interactions Product Master File Planning & Open to Buy Assortment Planning Replenishment Purchasing & Warehouse Management Promotions & Pricing Management Real-Time Inventory Omni-Channel Order Management System Mi9 CRM Campaign Management & Analytics Loyalty Management Mi9 Mosaic Clienteling Valuable Data Collection Cross Selling, Upselling Assisted Selling On-going Outreach and Engagement Mi9 Intelligence Data Warehouse Pre-Built, Role-Based Analytics Reports, Dashboards, & Metrics Media Asset Management Closed Loop: Analysis to Execution Guided Intelligence Mi9 Dashboard Reporting Operational Analytics Role-Specific, Actionable Dashboards Personalized Data Visualization Mobile Access Reports Mi9 Mosaic Store Omni-Channel, Mobile Platform Mobile POS Clienteling Inventory Management Order Management System Mi9 Store Big Box Store POS & Back Office Management System Time & Attendance Labor Scheduling Receiving, Transfers Contractor Orders, Installation Management Label Printing

4 4 RETAIL ANALYTICS Designed specifically for retail, Mi9 Intelligence is a comprehensive business intelligence solution built to drive actionable analysis at every level of the enterprise across merchandising, stores, customers, finance and human resources. With Mi9 Intelligence, accurate data is easily accessible anywhere, anytime through web, mobile and push technology, ensuring timely insights into merchandising, store operations, loss prevention, CRM and marketing. The pre-configured, centralized and multi-dimensional data warehouse securely delivers a rich set of information that is comprised of data sourced from a broad scope of subject areas and at the most granular level possible. This enables the availability of easy-to-understand retail business insights all on one screen that drives well-informed decision making upon the highest quality of data. Mi9 Intelligence delivers one version of the truth, including information from the financial controls module that ensures sales, inventory and profit factors may be understood as they happen at SKU/ store/day level. The solution can help retailers stay price competitive with sophisticated pricing intelligence capabilities that help protect margins and improve revenue and also help keep shrink at a minimum with loss prevention functionality. Mi9 Intelligence equips retailers with the insights necessary to nimbly execute strategy across any area of the organization, focusing on the greatest areas of need, facilitating rapid capitalization on opportunity and the mitigation of risk. INTEGRATION FRAMEWORK Mi9 Foundation serves as the advanced architectural framework for Mi9 Intelligence. This foundation provides unmatched data accessibility, security, reliability and maintenance controls to make data universally available and usable to merchandising, POS, CRM, financial and other retail systems. Additionally, the sophisticated mapping technology of the structural framework integrates seamlessly with all Mi9 Retail Suite components as well as with legacy merchandising systems and 3rd party applications. Mi9 Foundation includes: Master Data Management Tools Data Cleansing Data Verification ETL Tools Job & Batch Scheduler Web Services External Data Feeds Interface Library Support Library Master Data Warehouse Master Data Management Data Aggregation Alternate Hierarchies Attributes POS History Customer History Product History Enterprise Data Management

5 5 RETAIL ANALYTICS Mi9 INTELLIGENCE FEATURES Role-Specific Workbench Outlines each role s core KPIs and isolates opportunities and risks to help execute business-critical actions based upon clear alerts and recommendations - such as creating markdowns, swapping product, sourcing and re-ordering candidate products, issuing transfers and consolidating product from/to candidate stores. Robust Reporting Delivers custom reporting with a pre-populated report library that includes a list of core reports specific to the user s role and allows configuration of frequently used reports to be accessed quickly through the My Go-To Reports list. Geospatial Analytics Shows relevant data such as POS sales that can be banded, color-coded and displayed by zip code, census area, marketing block or sales regions via GIS data and Google Maps. Visually spot demographic influences on customer purchasing behavior, including the ability to drill down directly to transaction line-level details. Media Asset Management Encapsulates a media asset management system, enabling images to be dragged and dropped from a virtual film roll to enrich product information in the merchandise database. Visual Insights Utilizes MicroStrategy s flash-based dynamic dashboard technology for implementing advanced scorecards, graphs and dashboards, making it easy to playback key performance data between selected dates or times as well as performing drill-down analysis for further data interrogation. Extensive Drilling Capabilities Provides authorized users complete analytical flexibility, allowing access to every area of the multidimensional data warehouse, down to individual transactions. Closed Loop Environment Allows analytical insight to drive operational process execution directly from a report, such as: create a PO for trending product, markdown candidate products and then transfer goods to suitable stores. Inventory Daybook and Stock Ledger* Provides both a true time view with the Daybook and a financial view with the Stock Ledger, satisfying the analytical needs of the business and financial reporting obligations of auditors. Price Intelligence* Captures similar product, competitor, date and market price over time then plots this information, to better understand pricing position in the marketplace and determine how to act on daily price changes in relation to the competition. Loss Prevention* Offers a broad, retail loss prevention analytics library comprised of grids, graphs and interactive dashboards, allowing users to quickly detect, investigate and reduce losses from fraud and noncompliance. *optional feature

6 6 RETAIL ANALYTICS Mi9 INTELLIGENCE BENEFITS Single Data Warehouse Acts as the repository for all data for any retail business, eliminating data silos and providing one set of data that s accessible across the business enterprise; allows for quicker implementation and reduced administration and maintenance. Easy Implementation Enables retailers to implement Mi9 Intelligence as a stand-alone, with legacy merchandising systems or in conjunction with Mi9 Merchant. Mi9 Intelligence is a load and go system designed to be up and running in 90 days, offering the fastest time to value. Access to any Data Type Goes far beyond most analytics systems that focus on inventory and sales data by providing access to enterprise-wide data at the most granular levels and supporting data aggregation and clustering, regardless of where the data originated, without historical or departmental constraints, and without negative impact on system performance. Instant Visibility Provides the ability to compile data instantly, offering retailers with the most up-to-date information. From monitoring performance against plan to scrutinizing POS transaction detail, Mi9 Intelligence is designed to provide retailers with the knowledge to implement strategies, react faster to trends and help improve sales and profit. Shrink Remediation Allows retailers to easily understand what is happening to inventory and at what rate. Actionable data comprised of grids, graphs and interactive dashboards easily identifies problems at-a-glance and highlights opportunities for preparing effective remediation plans to reduce shrink. No More Stock Outs Offers comprehensive performance reporting to plan for future inventory needs. Retailers can compare performance across time periods to see how each style compares to the original plan, understand which style trends can be applied to future purchases as well as review and act upon at-a-glance metrics that show whether enough merchandise is available to sustain success.

7 7 RETAIL ANALYTICS Mi9 Dashboard Reporting is an integrated retail analytics solution that retrieves, analyzes, transforms and reports data in real time. Fast insights and compelling visuals empower retailers with the critical omni-channel data needed to make timely and fact-based strategic decisions necessary to take action and run the business. This retail analytics and reporting toolset provides the freedom to view reports and dashboards based on transactional data, product information or customer analytics. Integrating seamlessly with Mi9 Affinity Merchandising, the combined solutions provide meaningful visibility needed to drive growth and achieve operational excellence. Mi9 DASHBOARD REPORTING FEATURES Role-Specific Dashboards Arranges customized dashboards based on roles or personal key performance indicators (KPIs). Enables the business user to easily create new reports and dashboards with simple, drag and drop tools. Actionable Dashboards Provides 25 retail-specific dashboards including store inventory analysis, sales performance, customer analysis, customer sales, loss prevention, product performance, markdown analysis, store profit and performance, fidelity analysis, product KPIs and on-order analysis. Personalized Data Visualization Offers configurable skins, themes, colors, fonts and font sizes. Easily personalize they way data is visualized by hiding unused fields or adapting screen layouts and fields to specific roles. Analytics Anywhere Enables the business user to view critical retail data, anywhere and anytime. Dashboards are viewable 24/7 on a web-enabled mobile device or a PC. Insights from Any Data Source Organizes data in a way that makes it simple to zero in on key insights with drill-down capability. Generate reports and view retail analytics dashboards on transactional, product or customer profile data from any omni-channel data source including social data.

8 8 RETAIL ANALYTICS Mi9 DASHBOARD REPORTING BENEFITS Informed Decisions Enables more informed decisions about product, stores and customers utilizing predefined dashboards. Mobile Access to Data Provides freedom to monitor retail analytics and business KPIs from anywhere on any mobile device. Real Time Improves operational efficiency and increases user productivity with role-based, real-time dashboards. Centralized Environment Breaks down departmental information silos and improves collaboration by gathering all data in a centralized environment. Powerful Analytics Empowers retailers to make more accurate business decisions and create more profitable experiences based on analytics for customers, suppliers and inventory. Reduced IT Spend Reduces IT spend and allows users to create fullycustomized reports in a simple drag-and-drop user interface.

9 9 MERCHANDISE MANAGEMENT Mi9 Merchant is a robust merchandise management system, built on Mi9 Retail s award-winning retail analytics solution, that brings meaningful visibility into shopper behavior, product performance and vendor reliability. Designed for complex inventory and high SKU volume to address the transaction processing needs of retailing, this solution provides one source of information to support buying, pricing, inventory management and inventory valuation creating a fully-aligned experience across all retail channels to satisfy customer demand. With visibility to this data, managers at all levels of the enterprise can access real-time performance dashboards utilizing critical decision-making information needed to effectively drive growth and maximize profits. REAL-TIME DATA Mi9 Retail Hub, a core feature of Mi9 Merchant, delivers secure, real-time data anytime, anywhere throughout the enterprise via mobile phones, tablets, computers and POS. Data can include transactions, text, photos, video, audio, PDFs and more. Virtually any of the standard 500+ reports or a custom-generated report in Mi9 Intelligence can be distributed through Mi9 Retail s exclusive IntelliStream solution and accessed via Mi9 Retail Hub. This innovative technology allows Mi9 Merchant to provide a real-time sales and inventory picture for accurate and fast reporting and smart decision making. The Retail Hub: Directs secure data flow to and from the enterprise systems Accelerates sales reporting from the point-of-sale and mobile devices Creates an information-rich environment to increase customer loyalty and satisfaction Improves employee responsiveness Promotes creative action vs. delayed reaction

10 10 MERCHANDISE MANAGEMENT Mi9 MERCHANT FEATURES Master Data Management Streamlines huge volumes of products, hundreds of stores as well as vendors and customers. Plus, allows for the storage of unstructured media assets including images, Word documents, Excel spreadsheets, project plans, PDF documents and videos. Pricing and Promotions Offers a sophisticated module for managing price changes and promotions. Supports national, regional, local and competitive price policies as well as combination policies. Multi-currency pricing is also supported for multi-national retailers. Inventory Daybook and Stock Ledger Delivers an Inventory Daybook, a daily ledger of activity maintained at the level of SKU/Store/Day that provides a true version of what happened so the merchant team can accurately manage SKU profitability at a granular level. Also delivers a Stock Ledger, a periodic ledger of activity maintained at the level of SKU/Store/Period that provides a financial version so the accounting team can accurately audit the accounts. Merchandise Replenishment Provides comprehensive facilities to replenish store inventory from both warehouses and vendors; also replenishes warehouses from vendors. Incorporates sophisticated grading and forecasting rules as well as statistical techniques for determining safety stock levels based on service level targets. Purchase Order Management Provides extensive facilities for creating and managing purchase orders and purchase contracts with a minimum of data entry and user involvement, incorporates a sophisticated cost and discount structure and supports foreign currency buying which calculates duty based on the harmonized tariff system. Merchant Inventory Portal Offers a convenient and secure web-based portal tied directly to the corporate system allowing stores to enter and confirm, in real-time, inventory transactions such as purchase order receipts, transfer shipments and receipts, returns to vendor, inventory adjustments as well as physical inventory and cycle counting. Vendor Management Enables vendors to be grouped into Vendor Types, Vendor Categories and Vendor Classes. Compares the performance of different vendors and similar products and groups vendors for the purpose of defining different buying strategies. System Administration Delivers comprehensive system administration facilities to manage user security, system configuration, batch processing, system audit, archiving, transaction governing, database defragmentation routines, external systems interfaces and software updates, thus negating the need for third party system management tools.

11 11 MERCHANDISE MANAGEMENT Mi9 MERCHANT OPTIONAL FEATURES Omni-Channel OMS Provides an omni-channel solution that combines a real-time inventory manager with an order manager that allows website orders to be fulfilled from a store, vendor, fulfillment center or a combination of all three. Warehouse Management Contains a fully-integrated warehouse management system, which interfaces with automated sortation systems, easily supports flow through, cross dock and storage processing. Includes full support of warehouse functions such as warehouse modeling, receiving, picking, shipping, returns to vendor, physical inventory, cycle counts, adjustments, movements and transfers. Sales Audit Eliminates the need for manual sales reconciliations by automatically identifying incorrect, missing, duplicate, erroneous or suspicious data or transactions and ensures errors are resolved prior to exporting the data to the merchandising, data warehouse and financial systems. Eliminates virtually all of the slow and expensive manual sales-audit labor and reduces cash on hand due to improved cash flow from faster reconciliation. Invoice Matching Delivers auto-match functionality, including sophisticated fault-tolerance capabilities (definable by vendor) that can automatically perform a 3-way match and release of invoices for payment. If outside of tolerance, manual intervention is required and the system allows the user to look at individual quantities and costs and provides the option to add additional items. Merchandise Allocation Incorporates sophisticated grading, profiling and forecasting rules to determine the quantity of product to send to each store; provides users with the ability to evaluate the success of their strategies via an allocation dashboard. Demand Planning Delivers an advanced order planning module to forecast purchase orders 6 12 months into the future, incorporating the impact of promotions and seasonality. Inventory Management Provides comprehensive inventory management capabilities including: receiving, returns to vendor, transfers, adjustments, cost adjustments, sales audit adjustments, vendor markdown allowances and physical inventory. Mobile Inventory Management Delivers store-level and warehouse inventory management and more on ipods with Mi9 imerchant or on Rugged Hand Held Terminals with Mi9 Merchant HHT, add on modules to Mi9 Merchant. All types of inventory movement are managed more efficiently and accurately in real time. Core functions supported include: purchase order receipts, inventory status changes, transfer shipments, SKU inquiry as well as transfer receipts.

12 12 MERCHANDISE MANAGEMENT Mi9 MERCHANT BENEFITS Single Solution Includes a fully-integrated Business Intelligence platform, not an afterthought added on or created through acquisitions. Powerful Analysis Offers a collection of both enterprise and product hierarchy micro data, driving rich analytics. Flexible Design Allows for increased visibility and real-time views of merchandise across omni-channel architectures and mobile platforms. Financial Security Provides a true-time view with the Inventory Daybook and a financial view with the Stock Ledger which means history can be restated for merchandising and at the same time preserved for finance and still maintain extensive auditability. Analytical Pricing Records competitive pricing in a price list to help identify underpriced and overpriced SKUs. Intelligent Ordering Provides facilities for ordering and processing cut, make, and trim products where the user defines a recipe containing raw material products as well as additional services and costs required to get the product manufactured. Lowest Total Cost of Ownership Reduces implementation time with a highly functional out-of-the-box product. No More Data Entry Eliminates 65-85% of the slow, error prone and expensive manual labor required to match invoices against purchase orders and goods receipts with an automatic system of 3-way match and release of invoices for payment. Customer Retention Preserves granular transaction data and customer information that truly create a difference in customer retention and market basket value making it easy to understand customers purchase behaviors.

13 13 MERCHANDISE MANAGEMENT Merchandise management designed specifically for high-value customer interactions, Mi9 Affinity Merchandising is a retail ERP solution that provides powerful, out-of-the-box capabilities. The collection of robust modules is designed to manage the entire product life cycle across the enterprise, from planning, purchasing, pricing, promotions, replenishment and more. This integrated retail merchandising solution provides an intuitive, role-based experience and streamlines interaction between technology, business processes and people. With quick access to business intelligence through innovative, customizable data visualizations, Mi9 Affinity Merchandising offers a fully-aligned experience to satisfy customer demand, effectively drive growth and maximize profits. REAL-TIME ACCURACY. CENTRALIZED VISIBILITY. Mi9 Affinity Merchandising modules operate on a centralized real-time platform, so there is a single version of the truth for all stores at all times. Centralization allows for fewer devices and licenses to deploy and maintain and helps deploy application updates centrally and more quickly. This allows for a more agile environment that can help retailers offer a richer shopping experience and enable real-time integration across customer touch points.

14 14 MERCHANDISE MANAGEMENT Mi9 AFFINITY MERCHANDISING FEATURES Merchandise Management Manages multiple prices, vendors and product attributes for a wide array of verticals enabling more informed and precise merchandising decisions based on real-time data that ensures the right product is at the right place and at the right time. Planning and OTB Simplifies the process of forecasting sales and inventory budgets with collaborative planning and opento-buy techniques based on customer buying patterns. The solution allows users to highlight the variables they want to examine closely, such as sales, markdowns, beginning and end-of-period inventory or discounts; and compare proposed budgets for each against actual and historical information by relevant store grouping. Assortment Planning Bridges the gap between financial planning and order processing with this assortment planning module that allows merchandise from the merchandise financial plan to be selected for assortment before purchase orders are created and approved. Purchasing and Warehousing Controls the complete order process, from vendor quoting, order processing through receiving, inspection, vendor payment to final distribution. Users at the distribution center are able to unload, receive merchandise, place in inventory and then pick and pack from multiple bins for store distribution with an easy-to-use system that also manages cross-dock and pack management. Replenishment Optimizes inventory replenishment while balancing on-hand inventory throughout the network with automated replenishment and facilities on-hand stock movement as well as stock balancing throughout retail channels. Master Data Management Adapts depending on the product type, providing multiple colors and sizes, whereas other product types will include different fields. Manages multiple prices, vendors and product attributes in a rolebased interface that can be custom-designed to suit the user s unique data needs. Role-Based Security Assigns permissions to be associated with user roles or directly related to users themselves. User roles allow a collective way of assigning permissions to a group of users, with each user inheriting permissions assigned to their position.

15 15 MERCHANDISE MANAGEMENT Mi9 AFFINITY MERCHANDISING BENEFITS Real Time Offers real-time insights into omni-channel inventory, thus providing a better customer experience. Purchasing Power Determines the optimal distribution of purchase dollars across categories and merchandise classes by store, SKU breadth and depth. Better Forecasting Analyzes and decomposes figures in greater detail with drill-down functionality for planners. Easily forecast and monitor the purchasing budget by following up with inventory requirements prior to and during a certain period. Consignment and Pre-Orders Permits luxury retailers the ability to lend out a collection of merchandise for at-home viewing for high profile customers and also allows VIP customers to view and preorder merchandise from a launch collection, which helps planning for the season. Adjustments Made Easy Imports historical and current sales by product and store groupings so adjustments can be made. Maximized Stock Levels Negates over stocks and under stocks with advanced forecasting, lead times, stock allocations and orders. Improved Gross Margin Maximizes sales and gross margin with retail assortment planning software. Global Visibility Provides cross-channel and worldwide visibility into any point of business. Powerful Warehouse Functions Combines all warehousing functions in a single powerful application, allowing users to unload merchandise, place it in inventory and then pick and pack from multiple bins in order to create transfers for selected stores. Sophisticated Analysis Examines buying patterns and analyzes sellthrough from prior time frames. Analyzes budgets, actuals and historical information all at the same time. Intelligent Ordering Process Controls the complete order process, from vendor quoting, order processing through receiving, inspection, vendor payment to final distribution.

16 16 CUSTOMER-CENTRIC RETAILING Mi9 CRM is an integrated, retail-specific customer experience and relationship management solution for retailers to understand and engage their customers better than ever before with the power of omni-channel data. Forming and maintaining relationships with customers is made easy as Mi9 CRM helps to streamline all areas of customer interactions through the use of dashboards, analytics and reporting tools. By spotting patterns and determining trends, Mi9 CRM enables control of customer engagement to run a more profitable and efficient business. Mi9 CRM FEATURES Automatic and Ad Hoc Segmentation Offers endless flexibility for automatic and ad-hoc segmentation and targeting. By segmenting customers around product categories, each segment can receive targeted content about product value and specifics. This allows retailers to offer unique, personal care and targeted products that stand apart in quality and originality. Campaign Management and Analytics Provides the power to plan and execute multi-channel, multi-stage marketing campaigns. CRM marketing analytics provide a means to easily track the effectiveness of marketing campaigns by comparing actual responses and sales. Marketing strategies can be continually refined based on the collection and analysis of data from campaign results. Targeted Outreach Enables retailers to know customers better and understand where they are in the customer lifecycle. Receive immediate gains through effective, targeted outreach and compelling messaging. Customer Loyalty Supports a wide array of loyalty programs with point and card management. Additional features include chargeable membership/renewal fees, seamless integration with online portals or consumer-facing mobile apps and more.

17 17 CUSTOMER-CENTRIC RETAILING Mi9 CRM BENEFITS Effective Campaigns Higher Margins Cuts through the clutter and increases the effectiveness of every campaign by delivering highly relevant messaging. Achieves higher margins by targeting customers who have a demonstrated interest in slowmoving stock, preventing the need for markdowns and promotions. Increased Productivity Increases productivity by automating marketing communications and customer service. Improved Stock Movement Improves stock movement with intelligent crossselling and up-selling. Understand Customer Behavior Provides unparalleled service with a true 360 degree view of customer behavior across all channels.

18 18 CUSTOMER-CENTRIC RETAILING Award-winning Mi9 Mosaic Clienteling places customer-centric retailing at the fingertips of the sales associates with an accessible, cross-platform mobile clienteling solution. Mi9 Mosaic Clienteling is a powerful relationship selling system designed to enhance customer engagement and augment the customer experience at every step of the customer journey. This robust solution leverages real-time visibility into customers omni-channel activities across all channels, wish lists, preferences and contact details, providing retailers with higher sales and improved loyalty. Mi9 MOSAIC CLIENTELING FEATURES Assisted Selling Enables better day-to-day sales management through tasks, templates, queries, reminders, campaigns, and more. Ongoing Engagement Enables sales associates to send thank you s or letters, confirm deliveries, follow up on replenishment items and more, keeping the associate-customer relationship active. Valuable Data Collection Collects preferences, contact information, lifestyle information, wish lists and more. Much like a manual client book, with retail clienteling software, the associate has a complete history of customer purchases and can maximize the data gathered while face-to-face with the customer. Personalized Customer Experience Establishes a one-to-one relationship that is highly personalized in product, service and outreach and also provides enterprise-wide knowledge to associates on the store floor, at the customer s point of decision. Look Book Allows store associates to browse through a beautiful gallery layout of products with the customer and easily access product descriptions, images, alternative sizes, colors and prices.

19 19 CUSTOMER-CENTRIC RETAILING Mi9 MOSAIC CLIENTELING BENEFITS Rapid ROI Improved Customer Retention Delivers proven mobile clienteling techniques that will bring about increases in traffic, conversion, average transaction value and even gross margin in time frames as short as a few months. Delivers a powerful in-store solution to increase sales, enhance loyalty and improve retention of your most valuable customers. Improved Bottom Line Augments loyalty and builds one-to-one relationships with customers. Improves stock movement and achieves higher margins with intelligent cross-selling, up-selling and customer-centric features like wish lists, outreach tasks and more. Guided Selling Improved Customer Contact Guides retail associates through best practices of effective selling and enhances their knowledge with a true 360 degree view of customer behaviors across all channels. Keeps the associate-customer relationship active with ability to send thank you s or letters, delivery confirmations, follows ups and more. Improved Loyalty

20 20 STORE OPERATIONS Mi9 Mosaic Store is a device agnostic store platform for POS, clienteling, OMS and inventory management that puts customer-centricity into the handheld devices of retail professionals. The solution pieces together all the elements required for efficient store operations as well as for the perfect in-store shopping experience, transforming sales associates into customer experts. With Mi9 Mosaic Store, retailers can use mobile technology to engage with customers in new and different ways, sell from anywhere and run the business more effectively.

21 21 STORE OPERATIONS Mi9 Mosaic POS is a complete retail point of sale solution that provides extensive cross-platform mobile point of sale functionality and real-time capabilities, making it a must-have for up-to-the second access to omni-channel product and customer information. POS functionalities include promotions, discounts, voids, customer orders and the ability to suspend and retrieve transactions on any mobile device, fixed workstation or other in-store location. Mi9 MOSAIC POS FEATURES All Payment Types Accepts all forms of payment including credit card, debit card, gift card, store credit, external payment and cash. Sales Audit Enables retail managers to view exceptions and tender settlements with total control of detailed transaction history from any point of business in real time. Flexible Receipt Options Prints gift receipts, customer receipts and/or sends digital receipts via . In the case of a lost receipt, a reprint can be done easily at any time. PCI Compliant Supports the latest point-to-point encryption (P2PE) technology to safeguard against threats related to security of sensitive card holder data. Customer Reporting Tracks customer purchasing habits by generating customer sales reports. Services customers anywhere with easily-accessible and in-depth customer information. Allows users to create, view or edit customers profiles and their transactions. Mi9 MOSAIC POS BENEFITS Line Busting Processes transactions from anywhere in the store for rapid customer service and line busting. Customizable Landing Page Enables your own capabilities to be added to the solution by developing apps that may be embedded on the landing page. Mobile Enhanced Offers an intuitive user experience optimized for touch screens and mobile devices. Look Book Benefits Improves stock movement and achieves higher margins with intelligent cross selling and upselling in the integrated product Look Book. Single Version of the Truth Operates on a centralized real-time platform, enabling a single version of the truth for all stores at all times.

22 22 STORE OPERATIONS Mi9 Mosaic Inventory Management offers real-time and centralized visibility of inventory across all business channels. Whether adding items to a transaction or utilizing the omni-channel inventory lookup, associates are able to check outside availability across the organization, providing the tools needed to ensure customers have access to items they want, wherever they happen to shop, so a sale is never missed. Mi9 MOSAIC INVENTORY MANAGEMENT FEATURES Bin Transfer Allows item transfer from one bin to another for improved control of inventory and less time spent locating product. Product Transfer Enables product transfers between stores or back to a distribution center. Stores may receive products from the distribution center, another store or even from a vendor. Inventory Accuracy Enables cyclical counts of inventory to ensure accuracy. Inventory Visibility Offers real-time and centralized visibility of inventory across all business channels to ensure that customers have access to products wherever they are in the store. Mi9 MOSAIC INVENTORY MANAGEMENT BENEFITS Improved Productivity Improves associate productivity and minimizes time spent on non-selling tasks. Omni-Channel Visibility Leverages existing stores of data to provide truly omni-channel visibility. Mobile Enhanced Offers an intuitive user experience optimized for touch screens and mobile devices. Look Book Benefits Improves stock movement and achieves higher margins with intelligent cross selling and upselling in the integrated product Look Book. Improved Turnover Improves inventory turnover by enabling stock to be transferred between stores or back to the distribution center.

23 23 STORE OPERATIONS Today s retail order management systems (OMS) must do more than simply manage orders to onlineonly sales or store-only sales. Retailers need a central repository for inventory. Additionally, orders require an OMS that can turn stores into fulfillment centers. Mi9 Mosaic OMS empowers retailers with the technology needed to efficiently view and manage omni-channel inventory and customer data in real-time, resulting in the seamless click and collect service that today s customers demand. Mi9 MOSAIC OMS FEATURES Omni-Channel Order Fulfillment Enables business users to determine the most efficient way to process orders, including fulfillment from stores, warehouses or even drop-shipments from vendors. Complex Orders Offers different processes and algorithms associated with orders, fulfillment centers and inventory allocation. These include, but are not limited to, returns management, partial shipments, notifications, and configurable rules and workflows. Order aging, discrepancy and exception reports help users monitor complex processes with an overview of all steps and channels. Mi9 MOSAIC OMS BENFITS Fulfill from Anywhere Fulfills online or store orders from any location, including distribution centers and other retail stores. Omni-Channel Visibility Works with up-to-the-minute omni-channel information with full support for online interaction to minimize paper flow. Improved Accuracy Eliminates errors and lost productivity associated with the manual processes in omni-channel retailing. Payment Options Retains the freedom to accept full or partial payment for orders, decides which store gets credited for sales and manages changes and exceptions with optimal precision. Drive Store Traffic Leverages the web beyond e-commerce as a sales channel by encouraging visits to the retail store with store pickup. In-Store Fulfillment Enables associates to fulfill online orders from store inventory using mobile devices for streamlined processing. Reserve Online Allows products to be reserved online or from another store and picked up or shipped from anywhere. No More Lost Sales Manages layaways, pre-orders and product reservations so that no matter where the inventory is located, sales are never lost.

24 24 STORE OPERATIONS Mi9 Store Associate Management is a retail associate management software solution developed to empower retailers with integrated tools to be on the cutting edge of talent management and workforce optimization. The solution provides visibility into associate operations and transactions in real-time with integrated retail associate management software. Mi9 STORE ASSOCIATE MANAGEMENT FEATURES Plan Objectives Enables objective planning to be done on a weekly, monthly or yearly basis for combinations of one or multiple stores and/or employees. Manage Commissions Allows commissions to be awarded based on a combination of sales goals reached, performance thresholds and staff positions. Shows commission calculations by date, actual vs. real amounts, and this year/last year comparisons. Manage Staff Profiles Provides ability to manage staff profiles, statuses; calculate bonus, spiff and commission structures; as well as create and manage schedules and tasks according to plans and targets. Manage Time and Attendance Enables reporting on and managing time and attendance, sales objectives and staff performance with associated commissions.

25 25 STORE OPERATIONS Manage repairs or services including alterations, embroidery, engraving, resizing and more with Mi9 Repairs. This integrated module provides real-time visibility into every step of the repair process, enabling associates to easily create, monitor and process repairs. In addition, associates will receive instant notifications when an item is ready for customer pickup or delivery. A full-featured repair management module, Mi9 Repairs provides streamlined communication between repair experts and the associates who communicate with customers. Mi9 STORE REPAIRS FEATURES Automated Notification Provides instant notification to associates when a repair is ready for pickup or delivery. Documentation Attachment Includes ability to add critical documents such as warranties and certificates to the repair order. Image Attachment Provides ability to attach multiple images for tracking and customer approval. Centralized Data Manages and tracks repairs digitally with an easy-to-use tool that centralizes all the key repair data in one place.

26 26 STORE OPERATIONS Mi9 Store is a comprehensive store system that reduces operating costs, increases overall store management effectiveness, and provides the best possible shopping experience for the customer. With two integrated modules, a back office store management system and a point of sale system (POS), Mi9 Store provides world-class technology and functionality, mobile access and comprehensive data management. The POS module, designed for today s omni-channel and mobile retail environment, offers an easyto-use and reliable solution to enhance standard PC cash registers, touch screens, tablets and RF handhelds with the technology needed for retailers to truly engage with customers and ensure superior customer service. The Back Office module, a store management system that creates a more effective management office, reduces paperwork, automates processes and enables managers to focus on sales leadership.

27 27 STORE OPERATIONS Mi9 STORE POS FEATURES Efficient Graphical User Interface Streamlines the checkout process for even the most complex transactions with guided prompts, product pictures, selection windows and advanced lookup options. The solution is easy to configure, use and learn, thus reducing training time and associated costs. Extensive parameter settings allow users to define transaction types, tenders, receipt details and other features to customize the system without costly software modifications. Real-Time Data Enables access to up-to-the-minute information (even on mobile devices) to provide an exceptional shopping experience when Mi9 Store is integrated with Mi9 Merchant. Plus, a seamless omni-channel experience is made easy with real-time inventory availability lookup, cross-channel orders and send sales fulfillment. PCI-DSS Protects sensitive data from unauthorized access to ensure compliance. Mi9 Store offers PCI-DSS compliance for debit and credit card authorization processing utilizing a third party solution. Refund and Merchandise Credit Tracking Provides merchandise credit tracking and includes support for returns with or without a receipt. Refund tender selection is automatic for customers returning merchandise with a receipt. Enhanced Customer Lookup Options Provides a fully-integrated customer/loyalty management system for commercial accounts, in-house charge accounts and user-defined loyalty customers. Customer information can be recalled in any transaction by scanning a customer loyalty card, entering a customer number or by looking up the customer by phone number, last name or business name. Advanced Item Search Options Offers enhanced item lookup options for quick efficient lookup of difficult-to-mark items or items that can t be taken to the checkout lane, eliminating the need for bulky counter books. Use of item pictures when searching for items reduces errors and speeds up lookup processing. Item lookup can be done within a department and category using the items description, vendor model number or predefined search keywords designed to group items into like item categories. Multiple Languages and Currency Delivers multiple languages, requirements for taxes, currency, as well as naming and address conventions. Configurable multi-currency conversions for multiple countries is also included. Mobile POS Enables store personnel to ring and suspend sales using a WinPOS mobile device enabling a true linebusting experience. Customer-Specific Web Services* Provides secure access to customer-specific Web services, supported by Mi9 Retail Hub. Easy configuration provides the operator with up-to-the-minute product availability, customer purchase history and vendor item catalog details. Also provides support for cross-channel fulfillment requests as well as up-to-date sales dashboards, period reports, product performance information and store directives. *optional feature

28 28 STORE OPERATIONS Mi9 STORE POS BENEFITS Easy Access to Data Offers store-level access to reports, dashboards, plan-o-grams, manuals, customer information, real-time inventory locator and more. Timekeeping Simplified Allows store personnel to clock in or out on the POS screen without need to access a back office time clock. Enhanced Loss Prevention and Fraud Management Provides a display of product pictures, a recall of transactions and original payment details to support customer merchandise returns; curbs loss from operator errors or fraudulent activity. Sales Performance at a Glance Gives store personnel insight into sales performance standings for the day, enabling a more fun and competitive work place in addition to enhancing sales. Guided Selling Guides the selling process through the use of pictures or text to prompt the upselling of an associated item or a warranty which can be scanned right off the screen - no more cheat sheets at the register!

29 29 STORE OPERATIONS Mi9 STORE BACK OFFICE FEATURES Labor Scheduling Provides store management with the tools needed to arrive at the most appropriate schedule and staffing levels to achieve optimal coverage. Scheduled reasons maintained at store level for an employee not being available includes maintenance of vacations, medical leave, store support, training and fixed time off. Pack Down Includes a pack down solution, complete with robust reporting that can be exported and ed, ensuring empty shelves are stocked with merchandise from overhead. Reports include: progress statistics reports by department, scanned gap, gaps in system, pack down performance on selected day range, top 25 SKUs scanned in empty bay and SKU display settings. Prep Label and Physical Inventory Supports the ability to pre-count inventory that is in the stockroom and overstock areas. These inventory counts are captured and then assigned a label that can reference the count detail. Once the physical inventory is scheduled, the label is scanned and the detail is returned to the physical inventory process. As an option, this item inventory detail can be exported and provided to a 3 rd party service for consolidation. Installations Management Manages and monitors the entire lifecycle of the installation services process for hardline retailers. Furthermore, this system not only reduces development time but ensures a more standardized solution in-store and reduces training time for store users. Cash Office Delivers a comprehensive cash office module for the store that provides partial and final withdrawals, cashier reconciliation, store safe management, media pickup and enables robust reporting. Customer Orders Streamlines transactions for regular and commercial customers, allowing employees to manage general, layaway and special order sales. Also enables retailer to create product kits. Additionally, commercial agreement pricing and integration with CRM, credit and fleet systems are fully supported. Inventory Adjustments Covers complex stock adjustment scenarios, for reasons other than sales. Enables product lookup and conversion to other product to cover more complex stock adjustment scenarios. Store PO Management Provides a single multi-purpose store PO maintenance screen that supports both the manual creation of new POs as well as the selection and modification of existing POs.

30 30 STORE OPERATIONS Mi9 STORE BACK OFFICE FEATURES Special Orders Management Enables employees to easily and efficiently manage special orders at the POS allowing each special order to be tracked from order creation to customer pick up. The system enables the consolidating, compiling and sending of order-specific documents to the vendor. Cycle Counts Supports three fundamental types of cycle counts: shrink, item movement, and cost considerations. Provides several views and reports to determine appropriate inventory to adjustments be made. Label Printing Enables users to create and maintain store shelf, item tag and promotion labels using a conventional laser, inkjet printer or mobile printer in conjunction with an RF hand-held terminal. Provides support for more than 15 different label types. Label print options include: price changes, promotions, damage tickets, markdowns as well as a reprint option. Time and Attendance Integrates with time clocks and allows support of employee payroll feeds by collecting and managing time clock punches (in/out) during the course of a store s business day. Includes a number of screens for data edits such as time correction and time entry override, data entry and for views and reports. Receiving Supports receiving goods from Purchase Orders, Transfers or other distributions. Local suppliers can drop ship directly to a store. PO receipts from suppliers can also come from overseas as well as local vendors. Receiving can be one of the following types: Cross-Dock, Flow-Through or Storage orders. Transfers Includes facilities to manage store-to-store merchandise transfer requests and fulfillment while managing the tracking and resolution of transfer discrepancies. The applications are also supported on wireless, handheld terminals and portable printers. Return to Vendor (RTV) Allows for two methods of return to vendor (RTV): single step and multi step. The user may decide, at their discretion, which method to use based on the type and/or value of merchandise being returned.

31 31 STORE OPERATIONS Mi9 STORE BACK OFFICE BENEFITS Wireless Store Operations Delivers support of many back office applications on wireless, handheld terminals and portable printers. Merchandise Management Enables store personnel to always know what is available for sale, when merchandise will be delivered and how much merchandise is required to maximize sales and minimize stock outs. Improved Customer Service Enables the retailer to derive pricing from a number of sources to ensure the customer is provided with the best competitive price. Diverse Retail Verticals Serves hardlines, apparel, specialty, discount and mass merchants. Automates Timekeeping Interfaces with the store employee file to automate the capture of employee time cards and the entry of time card adjustments for upload to corporate for payroll processing. Streamlines Scheduling Offers the ability to easily create, review and adjust schedules as needed.