Advanced Management of Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager 12c Greg Haertling, Senior Director 7-Eleven

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2 Advanced Management of Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager 12c Greg Haertling, Senior Director 7-Eleven Vijay Poluri, Principal SOA Technologist GE Corporate Anil Saka, Lead, WEB and MW Operations PG & E Eunjoo Lee, Principal Product Manager Oracle Note: The speaker notes for this slide include information on how to use this Title Slide. Tip! Remember to remove this text box. Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Note: The speaker notes for this slide include instructions for when to use Safe Harbor Statement slides. Tip! Remember to remove this text box. Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 3

4 Program Agenda Introduction Panel Discussion 7-Eleven Panel Discussion GE Panel Discussion PG & E Session Info / Q&A Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 4

5 EM SOA Cloud Management Greg Haertling Chief Architect, Enterprise Architecture 7-Eleven October 26, 2015 Presented with Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted

6 Our Beginnings Eleven started as an ice house in 1927 in Oak Cliff, Texas

7 7 7-Eleven Worldwide + 55,000 stores 16 countries Open a store every 2.0 hours 7-Eleven, Inc. 8,400 Stores U.S. & Canada + 80% Franchisee 3,100 Fuel Stores

8 Drivers to a Digital Experience Highly mobile, unique in their expectations, always searching for the best value, able to influence large number of people quickly via social media and expect a consistent experience in every location Store Enterprise Services Layer Stores in U.S. and Canada, offer subset of available product categories, and service customers when offline Customer 20 Marketing Personalized offers based on customer preferences, purchase history, store product offering, day part, weather, product promotions and gamification experience

9 ESL Hybrid Cloud Architecture 20 Oracle Managed Cloud Data Center GetMemberOffersLite Internet OAG OSB Enterprise Manager Internet L3 MPLS 20 ResolveTransaction GetMemberStore PostMarketBasket GetStoreConfig GetMemberData AddMember UpdateMember Internet 7-Eleven Data Center OAG Web OAG Store OTD OSB SOA Cust Sales Perf AT&T MPLS Enterprise Manager

10 EM Implementation and Support 7-Eleven infrastructure outsourced to multiple technology vendors Private Cloud Out of box EM installation Multiple EM installations to support Private and Public cloud 20 hours per month to support EM and configure alerts Resources able to learn application with little difficulty Developers and DevOps Architects and IT Ops Managed Cloud

11 7Rewards Technology Highlights Inconsistent Transaction performance thresholds data for captured monitoring is utilized and within incident OEM reports management to provide a comprehensive view of our customer experience Reporting Real time visibility at business of level performance as well as and transaction technology times health Monitoring Speed of Provisioning Delays Rapid provisioning compressed eliminated the timeline weeks of to environment meet the desired build go time live for date Test, Stage and Production environments Customer s Expand 10x excitement the original drove the capacity need in to less quickly than expand 3 capacity months from beyond start original to estimates production Multiple Single tool ticketing for layers systems of the infrastructure and application stack Multiple tools used for Configurable reporting for patching and upgrades business and technology metrics Admin Resiliency Customer demand is heavily weighted to morning hours which Real time dramatically services support increases transactions over 20 million per customer second initiated calls each day with over 40% occurring in the Stores morning rely on receiving large data files at various points throughout the day 1

12 Future Direction Upgrade to Oracle Enterprise Manager 12c R5 Mature, connect and monitor Hybrid Environment Dynamically allocate and route traffic to meet the needs of 5+ Million 7Rewards customer and 8,600 + locally owned Franchised locations On Premises Same Architecture Same Software Same Skills Same management for both On Premises and Cloud Cloud

13 Oracle Enterprise Manager 12c Integration Monitoring across SOA Middleware Vijay Poluri Principal SOA technologist GE corporate October 26, 2015 Presented with Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted

14 Oracle Enterprise Manager 12c Integration Monitoring across SOA Middleware We are 300,000 people operating in 175 countries Inventing the next industrial era to build, move, power, and cure our world Imagining things others don t Building the things others can t Delivering outcomes that make the world work better version 4/2015

15 Program Agenda About GE GE Corporate middleware architecture SOA monitoring approach Solution examples Lessons learned OEM enhancement requests

16 Our Businesses deliver value Revenue: $27.6B Profit: $5.4B Revenue: $18.7B Profit: $2.6B Revenue: $7.3B Profit: $0.2B Revenue: $24.0B Profit: $5.0B Leading globally in power generation & water technologies Pushing the boundaries of technology in oil & gas to bring energy to the world Enabling utilities and industry to efficiently manage electricity from the point of generation to the point of consumption Providing our aviation customers with the most technologically advanced & productive engines, systems & services for their success Revenue: $18.3B Profit: $3.0B Revenue: $5.7B Profit: $1.1B Revenue: $8.4B Profit: $0.4B Developing transformational medical technologies & services that are shaping a new age of patient care Being a global technology leader & supplier to the railroad, mining, marine, stationary power & drilling industries Answering real-life needs, defining trends & simplifying routines. Leading a global lighting revolution to deliver innovative solutions Investing financial, human & intellectual capital to help our customers build their businesses Source: 2014 GE Annual Report

17 Middleware Architecture Enterprise Services (AR, AP, MDM..) LTM (Virtual Load Balancer Pair) Presentation Layer ADF Orchestration Layer (SOA/BPM) Enterprise Service Bus Layer(OSB) ERP Connect layer (OSB) OEM12c LTM (Virtual Load Balancer Pair) ERPs (Oracle, SAP ) 17

18 OEM12c Infrastructure

19 OEM & SOA monitoring approach Grouping Multiple layers used for each Functional pillar Pillar dashboard to give comprehensive view GE solutions span across multiple layers horizontal monitoring not sufficient Aggregation Layer level metrics true solution availability Dashboard to allow identify pillars with issues Solution: Build one-stop-shop dashboard with drill-downs allowing to id production issues Approach: Review past outages to ensure dashboard captures all potential failure points Landing page App-level view Indicate health status of each integration area Logical grouping of components (e.g. I2C, AP) Ability to drill to application-level dashboards G Y R Drill down Includes details allowing to narrow down issues: Server-level status / errors & configuration changes JVM stats (CPU, memory, DB locks, network wait) SOA composite stats (completion%, response time)

20 Solution examples Landing page Indicate health status of each Functional pillar across all technical layers Ability to drill to application-level dashboards from landing page for details

21 Solution examples Application-level view (1) Server and Service Availability Error and Incidents Real Time WebLogic Domain Status

22 Solution examples Application-level view (2) SOA Composite Metrics JVM request Metrics Configuration changes for past week JVM Health Metrics real time

23 Lessons learned Avoid flood of alerts when main targets are down Within system dashboard utilize RCA results to exclude symptom incidents To add SOA metrics within system view, personalize component properties SOA Infra Target Name <Target>/Domain_name/server_name/soa-infra SOA Infra Target Type soa_infra Utilize past root cause analysis result while designing the monitoring dashboard

24 OEM enhancement requests Landing page No representation of limited availability SR: Personalization of generic system view Landing page personalization is not available SR: Single view for SOA & OSB SOA composites & OSB can t be monitored in single dashboard SR: Incident View Incidents not rolling up to systems view SR:

25 SOA management using EM 12c SOA Performance Diagnostic Anil Saka Lead,WEB and MW Operations. Online & Middleware Applications PG & E October 26, 2015 Presented with Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted

26 Agenda About PG & E PG &E IT Overview Challenges Solution Benefits Gained Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 26

27 Company Profile Headquarters in San Francisco, California Provides energy to approximately 16 million people 70,000 square mile service territory Total Assets: $59.8 billion For PG&E, Together, Building a Better California is not just a slogan. It s the very core of our mission and the scale by which we measure our success. PG&E SERVICE AREA IN CALIFORNIA Copyright 2015, Oracle and/or its affiliates. All rights reserved.

28 Agenda About PG & E PG &E IT Overview Challenges Solution Benefits Gained Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 28

29 IT Overview - Infrastructure 330+ WebLogic Domains (versions 9.2 through ) FMW Products [ SOA,BPM,OSB,OAM,OUD,OVD],WebLogic Portal & ALSB Integration 970+ WebLogic Servers 500+ Databases (versions 10g through ) host servers running Linux and AIX Microsoft SQL Server, Apache HTTP Server 2.2.x and Sun One. 2,000 IT employees Team of 8 WEB/MW Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 29

30 Oracle Enterprise Manager Cloud Control 12c Deployment Four environments for Cloud Control 12c dev, test, stage and production Production environment for Cloud Control 12c:Management Service on Redhat Linux with Active-Standby high availability configured Management Repository in two node RAC DB on Redhat Linux Management Agents on Redhat Linux and AIX Fusion Middleware Plug-in : JVMD Agent: Copyright 2015, Oracle and/or its affiliates. All rights reserved.

31 IT Overview EDI Transactions Service Provider External Service Providers EDI Transactions Number of EDI X12 document types:~20 Number of trading partners: ~250 Number of agreements: ~1000 Daily Volume ~ 500k Composites Expected Growth : 3x Current volume SOA Version : Post & Retrieve Files Server 814 DASR Request 814 DASR Response (Accept/Reject) 814 DASR Maintenance Transaction 867 Meter Consumption Data Record 810 Billable Charge & Cancelation Requests 824 Billable Charge & Cancelation Response (Accept/Reject) CC&B Copyright 2015, Oracle and/or its affiliates. All rights reserved.

32 Agenda About PG & E PG &E IT Overview Challenges Solution Benefits Gained Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 32

33 Challenges Troubleshoot Performance Problems: Is it related to computing resources [ cpu,memory, etc...] Is it related to JVM? Is it related to DB?., if so it is difficult to get the information on DB specifics Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 33

34 Agenda About PG & E PG &E IT Overview Challenges Solution Benefits Gained Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 34

35 Solution : Dehydration Store Monitoring Single pane to analyze the behavior of the SOA DB Displays the top SQL s with high wait events and CPU Track data usage and table space chart Drill down to the sql queries Active Session history Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 35

36 Agenda About PG & E PG &E IT Overview Challenges Solution Benefits Gained Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 36

37 Benefits Gained Ability to drill down the problematic SQL s Manage storage efficiently Keys for best performance on SOA: a. Ensure the B2B tables are purged b. Ensure the SOA tables are purged c. Rebuild Indexes on Purge. d. Fine tune product sql s on core tables[its ok to tune., but need to keep track of changes] Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 37

38 Benefits Gained :Reports Out of the box reports using BI Custom Reports using BI System performance reports Ability to schedule weekly, monthly etc.. Very good for planning [Augment HW resources., tuning] Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 38

39 Thank You Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 39

40 Introducing Oracle Management Cloud Join Us! GEN Oracle Management Cloud: Real-Time Monitoring, Log, & IT Operations Analytics. Tuesday, October 27, 11AM, Moscone South Room 102 Attendees will receive a special gift! Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 40

41 Enterprise Manager Sessions Monday October 26 th Title Time Location Centralized Access and Auditing for Oracle WebLogic Server Domain Administration [CON9742] 11:00 AM Moscone South 303 The Management of Identity and Access: Breaches, Compliance, Downtime, and Loss [CON9755] 11:00 AM Moscone South 301 Hybrid Cloud Management Using Oracle Exalogic [CON9744] 11:00 AM Intercontinental Sutter (5th Floor) Oracle Enterprise Manager: The Complete Solution and Oracle s Best-Kept Secrets [CON9715] 12:15 PM Moscone South 300 Simplify the Deployment and Monitoring of Your Identity Management System [CON9468] 12:15 PM Moscone South 310 Oracle Exadata Monitoring and Management Best Practices [CON9727] Advanced Management: Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager [CON9751] Managing at Hyper-Scale: Oracle Enterprise Manager as the Nerve Center of Oracle Cloud [CON9710] 12:15 PM Intercontinental B (5th Floor) 1:30 PM Moscone South 302 1:30 PM Moscone South 300 Next-Generation Database Management: Advanced Topics for Expert DBAs [CON9107] 1:30 PM Moscone South 104 Agile IT: Visibility and Management Across Oracle WebLogic Server and Oracle Java Cloud Service [CON9745] 1:30 PM Moscone South 304 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 41

42 Enterprise Manager Sessions Monday October 26 th Title Time Location Oracle Enterprise Manager Database Consolidation Workbench Secret to Successful Consolidation [CON9718] 2:45 PM Moscone South 300 Best Practices for Maintaining and Supporting Oracle Enterprise Manager [CON8671] 4:00 PM Moscone West 2024 The Future of Oracle Enterprise Manager: What s Next? [CON9708] 4:00 PM Moscone South 300 Risk-Free Administration for Expert Database Administrators [CON9725] 4:00 PM Moscone South 104 HA Enabled Oracle Enterprise Manager 12c on Virtualized Oracle Database Appliance [CON6928] 5:15 PM Moscone South 250 Tips and Techniques for Maximizing Database Performance: Theory and Practice [CON9723] 5:15 PM Moscone South 104 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 42

43 Enterprise Manager Sessions Tuesday October 27 th Title Time Location General Session: Oracle Management Cloud Real-Time Monitoring, Log, and IT Operations Analytics [GEN9778] Oracle Enterprise Manager: The Future of Hardware Management [CON9732] Oracle IT Analytics Cloud Service: Next-Generation Analytics for Maximizing Performance [CON9722] 11:00 AM Moscone South :15 PM 5 th Floor Hotel Intercontinental C 12:15 PM Moscone South 309 Upgrading Oracle Enterprise Manager: Why and How [CON9729] 12:15 PM Moscone South 300 Enterprise Patient Data Repository Using Oracle Healthcare Analytics and Oracle SOA Suite [CON7720] 4:00 PM Park Central City Latest Innovations in Database as a Service Enabled by Oracle Enterprise Manager [CON9734] 4:00 PM Moscone South 300 Oracle Application Performance Monitoring Cloud Service: Application Visibility for DevOps [CON9746] Servers, Storage, Virtualization, and More: Managed Through a Single Pane of Glass [CON9733] Oracle IT Analytics Cloud Service: Operational Insight for Your Database and Middleware Estate [CON9752] 4:00 PM Moscone South 309 4:00 PM Intercontinental C (5th Floor) 5:15 PM Moscone South 300 Monitor, Diagnose, and Optimize Java Workloads on Premises and in the Cloud [CON9740] 5:15 PM Moscone South 309 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 43

44 Enterprise Manager Sessions Wednesday October 28 th Title Time Location Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 [CON8127] 11:00 AM Moscone West 3022 Using Oracle Enterprise Manager Effectively to Become an Oracle Enterprise Manager Champion [CON9711] 11:00 AM Moscone South 104 Managing Configuration Compliance in and Across the Clouds [CON9750] 11:00 AM Moscone South 300 Oracle Log Analytics Cloud Service: Real-Time Insight for Middleware Administrators [CON9754] 12:15 PM Moscone South 303 Way Beyond the Basics: Oracle Enterprise Manager Monitoring Best Practices [CON9721] 12:15 PM Moscone South 300 Hybrid Cloud Management of Oracle Java Cloud Service and On-Premises Oracle WebLogic Server [CON9743] 1:45 PM Moscone South 303 Data on Demand: Advanced Cloning Automation for DBAs [CON9748] 1:45 PM Moscone South 300 Oracle Log Analytics Cloud Service: Real-Time Insight for Database Administrators [CON9753] 3:00 PM Moscone South 300 Enterprise Monitoring in a Hybrid Cloud [CON4724] 3:00 PM Moscone South 303 Best Practices for Engineered Systems Management Using Oracle Enterprise Manager [CON9728] 4:15 PM Moscone South 300 Hybrid Cloud Pivot to the Cloud with Oracle Enterprise Manager Cloud Control [CON9712] 4:15 PM 5 th Floor Hotel Intercontinental B Copyright 2015, Oracle and/or its affiliates. All rights reserved. 44

45 Enterprise Manager Sessions Thursday October 29 th Title Time Location Case Study: How a Cloud-Based, Service-Oriented Customer Uses Oracle Enterprise Manager [CON2800] 9:30 AM Marriott Marquis Salon 10/11 Database as a Service: What Is It and How Do You Use It? A Q&A with an Expert Panel [CON3637] 9:30 AM Moscone South 102 Practical Tips for Oracle Enterprise Manager High Availability and Diagnostics [CON9726] 9:30 AM Moscone South 300 Oracle Enterprise Manager for MySQL Database Latest Features [CON4507] 10:45 AM Moscone South 262 PaaS-ify Across on Premises and Oracle Cloud with Ease [CON9747] 10:45 AM Moscone South 300 Think Outside the Data Center Monitoring Retail and Cloud Locations [CON7513] Oracle Management Cloud Best Practices for Mining Oracle Enterprise Manager Data [CON9714] 10:45 AM Noon Marriott Marquis Salon 10/11 Marriott Marquis Salon 10/11 Raising the Ante on Security with Oracle Enterprise Manager [CON9719] Noon Moscone South 300 Realizing MWaaS on the Private Cloud Using Oracle Enterprise Manager [CON4627] Noon Moscone South 302 Case Study: Oracle Application Management Suite for Oracle E-Business Suite [CON8126] 1:!5 PM Moscone West 3004 Oracle Enterprise Manager? OpenStack? VSphere? Have It Your Way! [CON8059] 1:15 PM Intercontinental Sutter (5th Floor) Supercharge Your DevOps Automation Using Oracle Enterprise Manager s CLI and REST APIs [CON9731] 1:15 PM Moscone South 300 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 45

46 Enterprise Manager Labs Location: Hotel Nikko Carmel (3rd Floor) unless noted Day Time Oracle Systems and Virtualization Management with Oracle Enterprise Manager [HOL10466] Monday 11:00 AM Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468] Hybrid Cloud Management: Complete Management of On-Premises and Public Services [HOL10465] Practical Overview of the Latest Features of Oracle Enterprise Manager for MySQL [HOL4522] **Location: Hotel Nikko Peninsula (25th Floor) Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager [HOL10442] Managing Oracle Fusion Middleware with the New Oracle Enterprise Manager [HOL10453] Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468] Monday Wednesday Tuesday Wednesday Tuesday Tuesday Tuesday Wednesday Thursday Monday Wednesday 2:00 PM 4:15 PM 10:15 AM 11:45 AM 10:15 AM 11:45 AM 5:30 PM 10:15 AM 12:30 PM 2:00 PM 4:15 PM Copyright 2015, Oracle and/or its affiliates. All rights reserved. 46

47 Enterprise Manager Demos Demo Hours Monday: 10:15 AM to 6 PM Tuesday: 10:15 AM to 6 PM Wednesday: 10:15 AM to 4 PM Demo Title Venue Workstation Database Lifecycle Management, Database as a Service, Snap Cloning with Oracle Enterprise Manager Moscone South, Upper Left, Database SLD-025 End-to-End Database Performance Management Moscone South, Upper Left, Database SLD-023 End-to-End Engineered Systems Manageability with Oracle Enterprise Manager Hybrid Cloud Management: Single Pane of Glass for Complete Management On-Premises and Public Cloud Moscone North, Lower Lobby, Engineered Systems Showcase Moscone South, Upper Left, Database N/A SLD-026 Managing On-Premises IT, Private Clouds, and Hybrid Clouds with Oracle Enterprise Manager Moscone South, Upper Left, Database SLD-024 Oracle BI, BPM, and Oracle WebCenter Management with Oracle Enterprise Manager Oracle SPARC/x86 Systems and Virtualization Management with Oracle Enterprise Manager Oracle WebLogic, Java Cloud Service, and SOA Management with Oracle Enterprise Manager See How to Provision Storage with Oracle Enterprise Manager Moscone South, Lower Left, Middleware Moscone South, Center, Engineered Systems, Servers and Storage Moscone South, Lower Left, Middleware Moscone South, Center, Engineered Systems, Servers and Storage SLM-034 SC-034 SLM-003 SC-020 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 47

48 OMC Demos Demo Title Workstation Oracle Application Performance Monitoring Cloud Service SPI-036 Oracle IT Analytics Cloud Service SPI-003 Oracle Log Analytics Cloud Service SPI-037 Venue Moscone South Oracle Cloud Platform & Infrastructure Showcase Demo Hours Monday: 10:15 AM to 6 PM Tuesday: 10:15 AM to 6 PM Wednesday: 10:15 AM to 4 PM Copyright 2015, Oracle and/or its affiliates. All rights reserved. 48

49 Session Surveys Help us help you!! The [Program Committee J1] [organizing committee OW] would like to invite you to take a moment to give us your session feedback. Your feedback will help us to improve your conference. Please be sure to add your feedback for your attended sessions by using the Mobile Survey or in Schedule Builder. Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 49

50 Copyright 2015, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 50

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