Tivoli Now IBM Corporation

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2 IBM Tivoli Monitoring IBM Tivoli Monitoring 6.1 Bill Davis z/os Program Director

3 Statement Of Direction And Intent All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice This presentation represents our current goals and objectives Our development teams are engaging to further define our product plans We are listening to customers views on the future directions of our solutions 3

4 Agenda ITM 6.1 Overview The TEP It s All About Integration Micromuse Integration Product Roadmap IT Service Management What matters is how satisfied customers are, how costs are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization. --Erik Brynjolfsson, Director of the Center for ebusiness at MIT 4

5 Why ITM 6.1? Immediate Time to Value Installs in an hour Easy-to-use GUI Simplified maintenance Short training cycle No tme10 framework Reduced Operational Costs Consolidate host and distributed monitoring with one vendor Flexibility to span infrastructure monitoring across entire environment Simplify vendor management Agent-less Monitoring via the Universal Agent 5 Improved IT Service Delivery Improved performance and availability Advanced automation capabilities Improved reporting thru TEP and Tivoli Data Warehouse Increased Staff Productivity Improved visualization or realtime and historic events Customized views for operational efficiency Integrated with ITM 5 on TEP Integrated upgrade tools for older Tivoli DM environments

6 ITM 6.1 Architecture CLI CLI SOAP SOAP ODBC ODBC TEPS Open Architecture Highly Scalable from SMB to Largest Enterprise Hub TEMS TEP Console Extensible at the agent and server level Fully Integrated Warehousing Remote TEMS 1 Remote TEMS 2 WH Proxy TDW Fully Integrated Event Management Z & Distributed Management Agentless Monitoring UA File Socket API SNMP Post ODBC Script HTTP Data Provider Out of the box Monitors SQL SQL Interface Interface 3 3 rd rd Party Party Reporting Reporting Agentless Monitors 6

7 Tivoli Enterprise Portal More than Visualization ODBC RDMS TMS NT_Me NT_Pr mory ocess NT _Di NT : Attribute sk Groups DB2_B DB2_L F ock NT_Pro cessor DB 2_I TDW DB2 : Attribute nst Groups DB2_P artition SQL_D SQL_L SQ B ock L_T SQL : Attribute BL Groups SQL_.... Integrated Warehouse Full Operational Data Aggregation and Pruning Quick Setup Available Data Management: Situations, Workflows, Policies Integrated Run-book with Expert Advise Single Operations Console with Workflow Supports launch in context and dynamic links New Topology based views New Event Assistant New Common Event Visualization Out of the box Monitors Task Execution Agent-less Adapter 7

8 Tivoli Enterprise Portal Features Easy to use Quickly displays alerts Expert Advice Intelligent Linking Browser controls Navigator Predefined Workspaces Personalized Views Persistent Workspace Cross Enterprise 8

9 Tivoli Enterprise Portal Features Situation Editor Workflow Policy Editor Real Time Data Historical Data Graphical Query Builder Selectable Charts Pie Line Bar Linear Gauge Circular Gauge Table Event Console 9

10 Logical Views Logical views allow disparate resources to be grouped together Useful for creating collections of resources into geographic, functional, or relationship-based groups Can be used with scalable background images/bitmaps 10

11 Historical Reporting is Integrated into TEP Views Historical or real time selection A view can contain real-time or historical information, and views with either type of data can be combined on the same workspace for historical trending Select the time for the report date span 11

12 Pre-defined Historical Summarized Workspaces Availability Performance Capacity 12

13 Expanding Tivoli Enterprise Portal Integration Delivered in 2005: All Tivoli Resource Monitoring: ITM 5, ITM 6, OMEGAMON (12 products) Tivoli Enterprise Console (with more to come in 06) ITCAM for SOA, ITCAM for RTT, ITCAM for J2EE Tivoli Service Level Advisor Tivoli Business System Manager Netview for z/os z/os Management Console (new native z9 Processor Console) 2006: More Monitoring Agents Integration with ITADDM (Collation) System Automation (z/os & Multiplatform) Enhancements in TEP integration and Product Linkages Tivoli Workload Scheduler Micromuse 13

14 ITM V6.1 IBM Tivoli Monitoring V6.1 is a monitoring and data storage tool used to improve detection, recognition, and response to incidents affecting the IT infrastructure With ITM V6.1 you can Monitor cross-enterprise resources (Distributed and z/os) Establish your own performance thresholds and raise alerts when thresholds are exceeded or values are matched Create situations (conditions to test when monitoring) and automated responses Trace the causes leading up to an alert Create and send commands to systems in your managed enterprise by means of the Take Action feature Create comprehensive reports about system conditions Define your own queries, using the attributes provided by Tivoli Enterprise Monitoring Agent, to monitor conditions of particular interest to you 14

15 Better, Faster, Simpler than ITM 5 Install time Time to Value Agent Memory (average) Agent CPU (average) Integration with TEC Warehouse Reporting Customized Monitor Warehousing Time to value for TSLA 2 days POC 3 days 90 MB 3-10% Weeks ITM V5 External console only ETL process; Crystal reports, custom reporting via up-sell (Days to install) Weeks (ETL development) 60 minutes POC 1 afternoon 22 MB * < 1% Integrated bi-directional consoles Fully Integrated, highly intuitive (Installs in minutes) Minutes (via UA) ITM V6 4 hours to install & get SLA results Dashboard usability Web health console rarely used by customers TEP new heart & soul of ABSM products DM Customers - Fast & Easy Upgrade to ITM 6 ITM 5 Customers - Coexistence with ITM 6 OM customers Straight Upgrade to ITM 6 * Agent memory can be as small as 6MB with no Historical Data Collection 15

16 Integrated End to End Support for Heterogeneous Environments Available with IBM Tivoli Monitoring 6.1, OMEGAMON & Composite Application Manager IBM Tivoli monitoring spans the breadth of your IT environment and provides fast time to value because it s so easy to deploy! Platforms Databases Applications Business Integration Web Infrastructure Messaging & Collaboration Universal Agent Unix Windows Cluster(s) Linux z/vm z/os VMWare OS/400 DB2 (Z & Distributed) Oracle SQL Sybase Informix SAP.NET (full suite of MS apps) Citrix Siebel Tuxedo Web Services CICS SOA IMS WebSphere MQ WebSphere MQ Integrator WebSphere (Z & Distributed) IIS iplanet Apache WebLogic Lotus Domino Exchange Agent-less Adapter URL, SNMP, File, Socket, UDB. Agent Quick attach API 70+ Custom Packages available for modification Netcool 16

17 TEP Desktop Client TEC Server Platform: Win 2K Warehouse Platform: AIX 5.3 DB2 8.2 WH ODBC connection Warehouse Proxy Agents Platform: Win 2K Data upload TEP Browser Client Long term Historical report requests Tivoli OS Monitoring Agents DB2 8.2 TEPS AIX Remote TEMS TEP Server Platform: Win 2K Tivoli Event Console Dynamic filter: ip address Linux Remote TEMS Windows Remote TEMS TEMS HUB Platform: Win 2K Solaris Remote TEMS DB2 8.2 TEC TEC Event forwarding and synchronization Environment Summary Servers: 28 total Agents: 10,200 total Configuration: - LAN Environment - All Default situations enabled - Historical data collection enabled to 1500 agents/remote - 3 to 10 minute heartbeat interval 17

18 Universal Agent FILE API HTTP ODBC Universal Agent Universal Agent SOCK POST SNMP SCRP File Socket API Post HTTP SNMP ODBC SCRP Collects information from sequential files Provides support for resource connected through TCP/IP or UDP Provides a set of API calls that can be used from applications, batch files, scripts, or console commands Accepts console commands Monitors Web sites Includes SNMP components and trap support Integrates data from ODBC data sources Script DP allows to integrate data from custom scripts 6/08/2006

19 Dedicated Best Practices Team Our High Impact Best Practices team will work with Business Partners, Services, and Customers to accelerate the adoption of ITM 6.1 by reducing Barriers to Adoption and providing Free Add-ons Information Exchange web site IBM provided monitoring solutions ( ready today) Document Best Practices product usage ITM SDK A range of simple integration options expands the Tivoli Monitoring portfolio rapidly through active technology partnering Supported by: Internal IBM development Dedicated Team Business Partners 19

20 Universal Agent Monitoring Solutions Available Today IBM Tivoli Open Process Automation Library Integrated extensions for IBM Tivoli Service Management applications AKARA SAN Apache APC UPS & PDU AS/400 (i5/os) Bay Networks Blackberry Server Brocade Cisco Citrix Published Applications Compaq Insight Manager Compaq/DEC Tru64 Comptek/VMS Computer Network Technology SAN Cybermation DB2 Diagnosis Log File DB2 Health and Query Patroller DEC Tru64 UNIX EMC CLARiiON Storage FileNet Content Mgr HP Hardware IBM BladeCenter IBM Director IBM Continuous Data Protection IBM High Availability Cluster Multi-Processing (HACMP) for AIX IBM HTTP Server IBM Tivoli Storage Manager IBM Tivoli Directory Server IBM Websphere Interchange Server IIS and Web Services Informix ITM Data Warehouse self monitoring INTERCOPE FaxPlux/Open Java Log4j McData FibreChannel SAN Switch NDG Software Network Appliance Netware Oracle RAC Powerware UPS SBB Software Shiva Hardware Solaris Zones Symantec pcanywhere Unisys 20

21 Interoperability with IBM Tivoli Monitoring V5 Every ITM v5 Customer should install ITM v6 Tivoli Enterprise Portal provides direct Visualization Benefits for ITM 5 Agents as installed (no Rip and Replace): 21 Deploy ITM6 Adapter to existing ITM 5 endpoints Enable rich data visualization of ITM 5 data Administration still TME based. IBM Tivoli Monitor v5 PACs feed new TDW for enhanced Warehouse capabilities Direct Feed of ITM 5 data providing warehouse capabilities with ITM 5 agents ITM 5 can use old or new TDW Co-Existence between ITM 5 & ITM 6 is a critical requirement, ensuring smooth transition for out customers. Leverage your ITM 5 Deployment with Direct Interoperability for Visualization and Operational Warehousing from ITM v6.1 Capabilities

22 Tivoli Enterprise Console views in TEP TEC Integrates as a view in the Tivoli Enterprise Portal Bi-Directional Event integration ensures ITM & TEC present data consistently TEC Views can be integrated into workspaces with specific context Show events relevant to a single resource Show all events depending on workspace 22

23 TEC Launch in Context Event arrives for operator who wants to do a drilldown. Right click on TEC event, new sub-menu available, go to ITM situation results. Launches into situation results workspace. Target Availability 3Q 06 23

24 TBSM Launch in Context TBSM operator receives a critical alert against the Online Ordering system. The operator drills down in TBSM and sees that there is a problem with one of the production DB2 subsystems. The Business Impact View shows that this particular subsystem is also used by 3 other production applications. Using TBSM Take Action, the operator launches OMEGAMON XE for DB2 going directly to the situation results page the event in TEP Target Availability - 3Q 06 24

25 Integration with Automation Solutions Available Today Use the TEP integration between ITM and the other Automation Solutions for a Complete Availability Solution TBSM / TSLA TEC / NetView ITCAM OM for z Service Level Reporting Executive Dashboard Launch in Context 25

26 Simplified Tivoli Service Level Advisor integration Manage SLAs based on ITM agents and the new data warehouse Simplified integration with ITM v6.1 and the data warehouse Workspace created at the Enterprise level for Service Level Agreements Best Practice SLA Metrics - shipped for selected ITM v6.1 agents Warehouse Database Tivoli Enterprise Monitoring Server Warehouse Proxy Agent Monitoring Agents Agent Agent Agent ITM Agents supported by TSLA include: ITCAM for SOA, OMEGAMON XE for Mainframe Networks, Windows Servers, Unix, Linux, OS/400, DB2, Sybase, Oracle, MS SQL Server, Active Directory, MS Exchange, ITM 5.1 PAC Integration, MS.NET 26

27 TADDM and Tivoli Monitoring Visualize application structure and configurations with monitoring data Correlated application configuration change to application health to reduce MTTR Quickly identify nonmonitored/misconfigured Tivoli monitoring agents TADDM Change History information TADDM Application Structure and Change History data TADDM Configuration information 27

28 ITM Express Changes the Game for SMBs Enables our Business Partners Consume-ability and Rapid Value Distinguish The IBM Express Program Simplified Packaging and Pricing Provide an SMB Solution for the first time Single Server Install (Windows Only) Support up to 100 Servers with Simpler Licensing Package includes OS Agents, Universal Agent and Active Directory Agent Easy to Upgrade to Enterprise - Only Express offering in IBM that isn t rip and replace 28

29 TEP Event Assistant Core Requirements to TEP Situation Event Console delivering 3Q 06 Alleviate the need for a Service Desk in a SMB Customer Improve notes collection/retention Support ownership Support attachments to event records Better persistence and search ability of closed events Quick Acknowledge (Customer feedback item) - ability to 1 click acknowledge events Launch to access Problem Determination Tools Customer Validation with Enterprise and BPs Roadmap Future Items under consideration Service Desk Integration (InfoMan, ) Push Transfer IBM Event Tools integration TEC, TBSM, Micromuse 29

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32 View Similar Events And mean time to repair 32

33 General Approach to Netcool Integration Combine Combine Assets from Netcool and Tivoli for Broadest Possible Solution. Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products Integrate Appropriate Portfolio Integration Starting Immediately Integrate and Converge Roadmaps Underway Customers and Business Partners are Key to this Effort Converge Converged Solutions in Key Areas Combining Tivoli and Netcool Technology These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete 33

34 Monitoring and Event Structures Combine Integrate Converge Expand Breadth of Monitoring across Tivoli and Micromuse Enable any to any event consolidation Enable TEC and OMNIbus bi-directional eventing Integrate all Netcool xsms with TEP/TMS: Situations Operational Warehouse Workspaces Deliver ITCAM solutions based on: ISMs for lightweight response monitoring ASMs for Web Event Solution with: Scale, Performance and Resiliency of OMNIbus Rich and Robust Correlation of TEC Common Event Viewer Converge Monitoring with combined assets 2Q 06 July Estimated Timeline

35 Monitoring and Event Structures Integrate Netcool Displays in Tivoli Enterprise Portal Anywhere to Anywhere Event Consolidation Support co-existence and integration of Event Systems Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring ITCAM RTT, WS, J2EE, SOA TEC Event Dashboard Complex Correlation Lots of customization ITM Servers, DBs, Appls, Agentless SSMs, ASMs, ISMs ISMs, ASMs* Servers, DBs, Appls, Agents OMNIbus Event Dashboard Rapid In Memory Event store Lots of Customization ISMs, ASMs, SSMS Servers, DBs, Appls, Agents 35

36 TEC Console enabling Micromuse Agents to now send events natively to TEC via ITM V6 for a Tivoli-centric installation Integrated Micromuse OS agent as another data provider to TEP Events between OMNIbus and TEC can be synchronized for any configuration desired Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a Micromuse-centric installation NEW Performance Views on Micromuse Data in TEP. This Micromuse heritage active data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP 36

37 Through 2006, ITM is a constant drumbeat of new agents, and enhancements to the consolidation environment Windows Active Directory AIX Solaris Linux HPUX i5/os DB2 Oracle MS SQL Server Sybase MS Exchange 4Q/2005 VMware ESX Citrix MS Virtual Server Agents SAP MS Cluster Manager JMX Active Directory (update) Database agents on Linux Linux on Power support Siebel Lotus Domino OMEGAMON XE Q/2006 2Q/2006 3Q/2006 4Q/2006 MS.NET MS SQL Server (update) DB2, Oracle (update) OS Virtualization (AIX, Solaris) 1Q/2007 ITM v6.1 Simplified Monitoring Simplified Granular Warehousing Policy & Workflow Management Expert Advice Tivoli Enterprise Portal Light Weight Agents DM Migration ITM v5 Coexistence ITM v6.1 #1 ITM Express ISV Enablement TMS ITM v6.1 #2 & #3 Firewall Event Assistant Dynamic Workspace Linking ITM Infrastructure Views WPA on Linux AIX stack Remove 777 permissions ITM v6.1 #4 Embedded ewas Take Action Enhancements ITM v6.2 External User Admin 5.1 -> 6.2 upgrade Install Enhancements Dynamic Affinities TEP CMDB Context Topology TEP Graphing Enhancements CBE Events 37 Improve Expert Advice, performance, infrastructure flexibility and scalability with every update IBM Confidential

38 Continued IBM Tivoli Monitoring Enhancements in 2006 Continue the Momentum with ITM 6 OPAL Best Practices Library & Development Customization support More New Features - Deliver Critical Innovations to Server Infrastructure More New Agents - Steady introduction of new and enhanced agents Increase Breadth of Microsoft Managed Functions (starting with Clusters) Leverage 2-way communications with customers and business partners to prioritize key enhancements Continually deliver features, enhance scalability, serviceability, leverage best practices 38

39 IBM IT Service Management? 80% of problems are reported by users 80% IT Users: customer Systems Test! 85% of problems are caused by IT making changes to the environment Customers become the IT Systems Test Team 85% Source: Tivoli Primary Research

40 IBM IT Service Management Innovation that Matters The industry s most comprehensive set of products, services and solutions IT CRM & Business Management IBM IT Service Management Service Delivery & Support IT Process Management Products Service Deployment Information Management Business Resilience IT Service Change and Configuration Management Management Platform Database (CCMDB) IT Operational Management Products Business Server, Network Application and Device Management Best Practices Management Storage Management Security Management Open and federated Change and Configuration Management Database (CCMDB) Proven technology for integrating Process to Product -- including third-party vendors Based on self-managing autonomic technologies and best practices such as ITIL and etom Built on an SOA architecture, and can manage and secure SOA environments 40

41 The CCMDB Simplifies Architectural Complexity Poorly managed change causes 80% of incidents in large environments IBM IT Service Management IT CRM & Business Management Service Delivery & Support Service Deployment Information Management Business Resilience IT Process Management Products IT Service Management Platform IT Operational Management Products Best Practices Business Application Management Change and Configuration Management Database (CCMDB) IBM Tivoli CCMDB available in June 2006! Server, Network and Device Management Storage Management Security Management "The IBM IT Service Management strategy promises to provide greater value through enhanced product integration and visualization. Yves Vlamijnck, Team Manager, Network & IT Monitoring, Belgacom 41

42 IT Process Managers Bridge Organizational Silos IBM IT Service Management IT Process Management Products IT CRM & Business Management Service Delivery & Support Service Deployment Information Management Business Resilience IT Service Management Platform IT Operational Management Products Best Practices Financial Assessment Process Manager Service Level Process Manager Asset Process Manager Availability Process Manager Change and Configuration Management (embedded in the CCMDB) Capacity Process Manager Release Process Manager Storage Process Manager Service Continuity Process Manager Security Process Manager Available Now! Available in 2H 2006! Future Directions Automates IT management processes for rapid responsiveness and greater flexibility Based on experience applying ITIL, etom, CoBIT and CMMI in customer environments Extends autonomic computing technology experience to people, processes and information 42

43 IT Operational Management Products Integrated across silos through the ITSM platform to the IT process management products IBM IT Service Management IT Process Management Products IT Service Management Platform IT Operational Management Products Best Practices Tivoli Product Portfolio Available TODAY! Business Application Management Products include: Tivoli Composite Application Manager Tivoli Business Systems Manager Tivoli Intelligent Orchestrator Tivoli Service Level Advisor Tivoli License Manager Tivoli License Compliance Manager Netcool/Impact Netcool/RAD Server, Network & Device Management Products include: Tivoli Enterprise Console Tivoli Monitoring Tivoli OMEGAMON Tivoli NetView Tivoli Remote Control Tivoli Systems Automation Tivoli Workload Scheduler Tivoli Provisioning Manager Tivoli Configuration Manager Tivoli Decision Support for z/os Netcool/OMNIbus Netcool/Proviso Netcool/Precision Netcool/Monitors Storage Management Products include: Tivoli Storage Manager Tivoli Continuous Data Protection for Files TotalStorage Productivity Center NEW Security Management Products include: Tivoli Access Manager Tivoli Identity Manager Tivoli Federated Identity Manager Tivoli Directory Server Tivoli Directory Integrator Security Compliance Manager Tivoli Security Operations Manager 43

44 IBM Tivoli Monitoring Immediate Time to Value Quick Install End to End Views of Apps Easy-to-use GUI Simplified maintenance Short training cycle Reduced Operational Costs Consolidate distributed monitoring with one vendor Flexibility to span infrastructure monitoring across entire environment Simplify vendor management Agent-less Monitoring via the Universal Agent Improved IT Service Delivery Improved performance and availability Advanced automation capabilities Improved reporting thru TEP and Tivoli Data Warehouse Increased Staff Productivity Improved visualization or realtime and historic events Customized views for operational efficiency Integrated with ITM 5 on TEP Integrated upgrade tools for older Tivoli DM environments 44

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47 Disclaimers and Trademarks No part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation. Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. The following terms are trademarks or registered trademarks of the IBM Corporation in either the United States, other countries or both: DB2, e-business logo, eserver, IBM, IBM eserver, IBM logo, Lotus, Tivoli, WebSphere, Rational, z/os, zseries, System z. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States and/or other countries. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a trademark of Linus Torvalds in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. 47