IBM Silverpop Engage SMS is a global mobile messaging solution

Transcription

1 IBM United States Software Announcement , dated May 5, 2015 IBM Silverpop Engage SMS is a global mobile messaging solution Table of contents 1 Overview 5 Publications 2 Key prerequisites 5 Technical information 2 Planned availability date 6 Ordering information 3 Description 12 Terms and conditions 4 Product positioning 14 Prices 5 Program number At a glance IBM (R) Silverpop Engage (R) short messaging service (SMS) is a web-based mobile messaging service application that enables organizations to: Import and manage list data. Create, manage, and send mobile terminated text messages to receive mobile originated message. Process unsubscribe messages. Report on SMS activity. Silverpop Engage SMS pricing is based on the country where messages are being sent to and include multiple fees for the following: A monthly base access fee for the type of code required for each country and its corresponding setup fee Transactional fees by country for the message volume being sent Overview IBM Silverpop Engage provides cloud-based digital marketing solutions that include marketing, lead management, and mobile engagement solutions. Silverpop Engage enables marketers to use customer data and individual behaviors, collected from a variety of sources, to inform and drive personalized customer interactions in real time. By providing deep, behavior-based customer insights and an intuitive engagement engine, Silverpop Engage reduces the complexity of omni-channel marketing and helps enable marketers to deliver exceptional experiences for customers across the entire buyer journey. Silverpop Engage updates IBM Silverpop Engage short messaging service (SMS) is a web-based mobile messaging application that combines global reach with multiple package, code, and volume options, allowing you to tailor a solution to your specific needs. Silverpop Engage SMS pricing is based on the country where messages are being sent to, the specific codes being used, the message volume, along with the associated access and setup fees for each message type. IBM Silverpop (R) Additional Environment provides an additional Silverpop Engage organization, which is an independent environment setup in Silverpop Engage usually to add an additional company or division. IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 IBM Silverpop CRM Integration enables organizations to establish a synchronization of data between certain commercially available customer relationship management (CRM) systems, such as Salesforce.com, Microsoft TM Dynamics CRM, and Silverpop Engage. Integration is limited to one CRM system instance and one Silverpop Engage database. This offering does not include integration with Scribe. If that type of integration is needed, use IBM Silverpop CRM Integration with Scribe. IBM Silverpop WebEx Integration provides Silverpop Engage functionality for use with one instance of Cisco WebEx. This integration imports attendee session and profile data into a Silverpop Engage Relational Table on a daily basis. Organizations must purchase their Citrix WebEx license separately. IBM Silverpop Citrix Integration provides Silverpop Engage functionality for use with one instance of the Citrix GoToWebinar, Citrix GoToMeeting, or Citrix GoToTraining. This integration imports attendee session and profile data into a Silverpop Engage Relational Table on a daily basis. Organizations must purchase their Citrix license separately. IBM Silverpop Transact Magento Integration enables the routing of relevant transactional s generated by a Magento instance through the Silverpop Transact transactional service. A license for Magento is also required, which organizations must purchase separately from the vendor. IBM Silverpop Universal Behaviors Additional Stream provides an additional data stream for IBM Silverpop Universal Behaviors. This is for organizations that need an additional data stream beyond the unlimited IBM integrated product data streams and the three additional third-party or custom data streams available with Silverpop Universal Behaviors base license. IBM Silverpop Essentials Standard Ongoing Service can be used for selfservice organizations in emerging markets or the mid-market that want to establish solid fundamentals and practices. The offer is a 12-month program working with a Silverpop consultant. This offer is not intended for project-based work but for ongoing structured guidance facilitated by a Silverpop consultant. The service will not exceed four hours per month. IBM Silverpop Essentials Premium Ongoing Service can be used for selfservice organizations in emerging markets or the mid-market that want to accelerate their marketing capabilities and expertise. The offer is a 12-month program working with a Silverpop consultant. This offer is not intended for projectbased work but for on-going structured guidance and learning facilitated by a Silverpop consultant. The service will not exceed seven hours per month. IBM Silverpop Instructor Led Training (webinar and IBM facility) allows organizations to purchase a single day or multiple days of Silverpop Engage training. Each day purchased will include up to eight hours of instruction and practice, including multiple short breaks and an hour break for lunch. The agenda can be tailored to cover the topics organizations would like to learn. The training is delivered through a webinar environment or at an approved IBM facility. Key prerequisites Internet connection and browser IBM Silverpop Engage Planned availability date May 5, 2015 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Description IBM Silverpop Engage short messaging service (SMS): Offers the option to receive updates through multiple channels. Automates SMS message and response campaigns to deliver the right information based on specific keywords. Engages in a two-way dialog that delivers interactive campaigns designed to look for specific keywords and respond appropriately based on the keyword that is entered. Uses any of the multitude of tracked cross-channel behaviors to trigger SMS messages. Includes SMS in multichannel campaigns, including , web, and social and offline activities. Utilizes a single platform and avoids the inefficiencies of transferring data into disparate systems. IBM Silverpop CRM Integration: Enables organizations to establish a synchronization of data between certain commercially available customer relationship management (CRM) systems such as Salesforce.com,, Microsoft Dynamics CRM, and IBM Silverpop Engage. IBM Silverpop WebEx Integration: Imports Cisco WebEx attendee session and profile data into a Silverpop Engage Relational Table on a daily basis. IBM Silverpop Citrix Integration: Imports attendee session and profile data from Citrix GoToMeeting, Citrix GoToWebinar, or Citrix GoToTraining into a Silverpop Engage Relational Table on a daily basis. IBM Silverpop Transact Magento Integration: Enables the routing of relevant transactional s generated by a Magento instance through the Silverpop Transact service. IBM Silverpop Essentials Standard Ongoing Service The offer may consist of the following topics depending upon the needs of the organization. Guidance and interaction with a Silverpop consultant covering areas, such as: Data management Basic automation and campaigns Basic contact scoring Marketing implementation guidance marketing domain best practices marketing topic collateral delivery Quarterly campaign performance reporting: Performance review Benchmarking Feature adoption review IBM Silverpop Essentials Premium Ongoing Service IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 The offer may consist of the following topics depending upon the needs of the organization: Guidance and interaction with a Silverpop consultant covering areas, such as: Data management Advanced automation and campaigns Contact scoring Marketing implementation guidance marketing domain best practices and approaches marketing topic collateral delivery program assessments that will cover: Improvement recommendations New product releases Year-to-date performance Review goals achieved or status Review implementations Value add content from collateral Quarterly campaign performance reporting: Performance review Benchmarking Feature adoption review IBM Silverpop Instructor Led Training (webinar or IBM facility): Allows organizations to work with an IBM Silverpop Trainer to tailor a training session that will be delivered through a webinar or at an approved IBM facility. Will include up to eight hours of instruction and practice each day, including multiple short breaks and an hour break for lunch. Lets organizations tailor the agenda to cover the specific topics of interest. Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Product positioning IBM Silverpop Engage is part of the IBM ExperienceOne TM family of products. ExperienceOne customer engagement solutions help you attract, delight, and maximize the lifetime value of your clients by enriching the ways you engage with each of them. Silverpop Engage brings digital marketing capabilities to ExperienceOne, including marketing and lead management, helping to convert digital prospects to loyal customers. Reference information For information about Silverpop Engage, refer to Software Announcement , dated November 4, IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Program number Program number VRM Program name 5725-S87 SaaS IBM Silverpop Engage 5725-V28 SaaS IBM Silverpop Engage SMS 5725-T05 SaaS IBM Silverpop Engage Consulting Services Publications Customers can access Help, Online documentation, and Knowledge Base articles though the Help menu when logged in to Silverpop Engage or through the Client Support Portal at Documentation is in English only. Services Software Services The IBM Software Services team works closely with businesses to help implement and increase the return on investment of their IBM Silverpop Engage marketing automation solution. The team deployed hundreds of implementations across many industries and is focused on helping customers to quickly and effectively configure, deploy, and optimize their implementation. For information about IBM Silverpop services, visit Technical information Specified operating environment Hardware requirements An Internet connected computer with the following minimum system requirements: An Internet browser. For a list of supported browsers and versions, access the product documentation link below and navigate to the section:knowledge, Engage, Get Started, System Settings. The minimum system requirements for memory, processor speed, and hard drive space must meet or exceed the minimum requirements for your installed browser (Internet Explorer, Google Chrome, or Mozilla Firefox). Requirements for the display, pointing device, and Internet connection: Super VGA (1024 x 768), or higher resolution video adapter and monitor Keyboard and mouse or other compatible pointing device Internet connection with a minimum connection speed of DSL, or equivalent; minimum of 512 kbps downstream; 256 kbps upstream Software requirements To use any of the additional features of IBM Silverpop, one of the following is required: IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 IBM Silverpop Engage - Message IBM Silverpop Engage - Database For other requirements, refer to Software Announcement , dated November 04, The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Planning information Packaging This offering is delivered through the Internet. There is no physical media. Ordering information This product is only available via Passport Advantage (R). It is not available as shrinkwrap. Product group: IBM Enterprise Marketing Management Product: IBM Silverpop Engage Product category: Digital Marketing Optimization Passport Advantage IBM Silverpop Engage S87 Part number D1GFXLL D1GG2LL D1GG3LL D1GG4LL D1GVKLL D1GG5LL D1GJKLL D1GJJLL D1GJGLL D1GJHLL D1GJILL Part description IBM Silverpop CRM Integration Application Instance per Month IBM Silverpop Universal Behaviors Additional Stream - Less Than 1 Million Database Records Application Instance per Month IBM Silverpop Universal Behaviors Additional Stream - Less Than 5 Million Database Records Application Instance per Month IBM Silverpop Universal Behaviors Additional Stream - Unlimited Database Records Application Instance per Month IBM Silverpop Additional Environment Instance On-Demand Setup IBM Silverpop Additional Environment Instance Set Up IBM Silverpop Instructor Led Training (Webinar / IBM Facility) Engagement Set Up IBM Silverpop Instructor Led Training (Webinar / IBM Facility) Engagement On- Demand Setup IBM Silverpop WebEx Integration Application Instance per Month IBM Silverpop Citrix Integration Application Instance per Month IBM Silverpop Transact Magento Integration Application Instance per Month IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 IBM Silverpop Engage Consulting Services T05 Part number D1GFVLL D1GFWLL Part description IBM Silverpop Essentials Standard Ongoing Services Engagement per Month IBM Silverpop Essentials Premium Ongoing Services Engagement per Month IBM Silverpop Engage SMS V28 D1GH3LL D1GIYLL D1GHVLL D1GH0LL D1GHXLL D1GGYLL D1GI9LL D1GHALL D1GI2LL D1GHBLL D1GITLL D1GHKLL D1GI8LL D1GHILL D1GI7LL D1GHHLL D1GI6LL D1GHELL D1GI5LL Code (Group ILCL-A) Access per Month Code (Group ILCS-AA) Access Set Up Code Message Volume (Group ILCMV-1) 1000 Code Message Volume (Group ILCMV-1) 1000 Code Message Volume (Group ILCMV-2) 1000 Code Message Volume (Group ILCMV-2) 1000 Code Message Volume (Group ILCMV-3) 1000 Code Message Volume (Group ILCMV-3) 1000 Code Message Volume (Group ILCMV-4) 1000 Code Message Volume (Group ILCMV-4) 1000 Code Message Volume (Group ILCMV-5) 1000 Code Message Volume (Group ILCMV-5) 1000 Code Message Volume (Group ILCMV-6) 1000 Code Message Volume (Group ILCMV-6) 1000 Code Message Volume (Group ILCMV-7) 1000 Code Message Volume (Group ILCMV-7) 1000 Code Message Volume (Group ILCMV-8) 1000 Code Message Volume (Group ILCMV-8) 1000 Code Message Volume (Group ILCMV-9) 1000 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 D1GHCLL D1GI4LL D1GH9LL D1GGQLL D1GJ5LL D1GJ0LL D1GJCLL D1GJ3LL D1GJ2LL D1GIPLL D1GG9LL D1GIRLL D1GG7LL D1GIULL D1GGDLL D1GIWLL D1GGNLL D1GIMLL D1GGTLL D1GIKLL D1GGRLL D1GIILL D1GGULL D1GIGLL Code Message Volume (Group ILCMV-9) 1000 Code Message Volume (Group ILCMV-10) 1000 Code Message Volume (Group ILCMV-10) 1000 (Group NLCL-A) Access per Month (Group NLCS-AA) Access Set Up (Group NLCS-BB) Access Set Up (Group NLCS-CC) Access Set Up (Group NLCS-DD) Access Set Up (Group NLCS-EE) Access Set Up Message Volume (Group NLCMV-1) 1000 Message Volume (Group NLCMV-1) 1000 Message Volume (Group NLCMV-2) 1000 Message Volume (Group NLCMV-2) 1000 Message Volume (Group NLCMV-3) 1000 Message Volume (Group NLCMV-3) 1000 Message Volume (Group NLCMV-4) 1000 Message Volume (Group NLCMV-4) 1000 Message Volume (Group NLCMV-5) 1000 Message Volume (Group NLCMV-5) 1000 Message Volume (Group NLCMV-6) 1000 Message Volume (Group NLCMV-6) 1000 Message Volume (Group NLCMV-7) 1000 Message Volume (Group NLCMV-7) 1000 Message Volume (Group NLCMV-8) 1000 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 D1GGMLL D1GIELL D1GGKLL D1GI0LL D1GHFLL D1GHNLL D1GJ8LL D1GJ1LL D1GIFLL D1GGJLL D1GIHLL D1GGLLL D1GIJLL D1GGPLL D1GILLL D1GGHLL D1GINLL D1GGSLL D1GIVLL D1GGILL D1GIXLL D1GGGLL D1GIQLL Message Volume (Group NLCMV-8) 1000 Message Volume (Group NLCMV-9) 1000 Message Volume (Group NLCMV-9) 1000 Message Volume (Group NLCMV-10) 1000 Message Volume (Group NLCMV-10) 1000 (Group SSCL-A) Access per Month (Group SSCS-AA) Access Set Up (Group SSCS-BB) Access Set Up Message Volume (Group SSCMV-1) 1000 Message Volume (Group SSCMV-1) 1000 Message Volume (Group SSCMV-2) 1000 Message Volume (Group SSCMV-2) 1000 Message Volume (Group SSCMV-3) 1000 Message Volume (Group SSCMV-3) 1000 Message Volume (Group SSCMV-4) 1000 Message Volume (Group SSCMV-4) 1000 Message Volume (Group SSCMV-5) 1000 Message Volume (Group SSCMV-5) 1000 Message Volume (Group SSCMV-6) 1000 Message Volume (Group SSCMV-6) 1000 Message Volume (Group SSCMV-7) 1000 Message Volume (Group SSCMV-7) 1000 Message Volume (Group SSCMV-8) 1000 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 D1GG6LL D1GICLL D1GG8LL D1GIBLL D1GGFLL D1GHRLL D1GGBLL D1GJ4LL D1GJ6LL D1GJ7LL D1GJELL D1GJ9LL D1GJALL D1GJBLL D1GJDLL D1GIZLL D1GJFLL D1GGCLL D1GGALL D1GGELL D1GGVLL D1GGXLL D1GHDLL D1GIALL D1GHMLL D1GI3LL D1GHJLL Message Volume (Group SSCMV-8) 1000 Message Volume (Group SSCMV-9) 1000 Message Volume (Group SSCMV-9) 1000 Message Volume (Group SSCMV-10) 1000 Message Volume (Group SSCMV-10) 1000 Message Volume (Group SSCMV-11) 1000 Message Volume (Group SSCMV-11) 1000 (Group DSCS-AA) Access Set Up (Group DSCS-BB) Access Set Up (Group DSCS-CC) Access Set Up (Group DSCS-DD) Access Set Up (Group DSCS-EE) Access Set Up (Group DSCS-FF) Access Set Up (Group DSCS-GG) Access Set Up (Group DSCS-HH) Access Set Up (Group DSCS-II) Access Set Up (Group DSCS-JJ) Access Set Up (Group DSCL-A) Access per Month (Group DSCL-B) Access per Month (Group DSCL-C) Access per Month (Group DSCL-D) Access per Month (Group DSCL-E) Access per Month (Group DSCL-F) Access per Month Message Volume (Group DSCMV-1) 1000 Message Volume (Group DSCMV-1) 1000 Message Volume (Group DSCMV-2) 1000 Message Volume (Group DSCMV-2) 1000 IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 D1GI1LL D1GHLLL D1GHYLL D1GHGLL D1GHWLL D1GH2LL D1GHULL D1GGZLL D1GHTLL D1GH1LL D1GHSLL D1GH8LL D1GHZLL D1GH4LL D1GISLL D1GH5LL D1GIDLL D1GH6LL D1GHQLL D1GH7LL Message Volume (Group DSCMV-3) 1000 Message Volume (Group DSCMV-3) 1000 Message Volume (Group DSCMV-4) 1000 Message Volume (Group DSCMV-4) 1000 Message Volume (Group DSCMV-5) 1000 Message Volume (Group DSCMV-5) 1000 Message Volume (Group DSCMV-6) 1000 Message Volume (Group DSCMV-6) 1000 Message Volume (Group DSCMV-7) 1000 Message Volume (Group DSCMV-7) 1000 Message Volume (Group DSCMV-8) 1000 Message Volume (Group DSCMV-8) 1000 Message Volume (Group DSCMV-9) 1000 Message Volume (Group DSCMV-9) 1000 Message Volume (Group DSCMV-10) 1000 Message Volume (Group DSCMV-10) 1000 Message Volume (Group DSCMV-11) 1000 Message Volume (Group DSCMV-11) 1000 Message Volume (Group DSCMV-12) 1000 Message Volume (Group DSCMV-12) 1000 Charge metric IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 Program name Part number or PID number Charge metric IBM Silverpop Engage 5725-S87 Access/Event/ Engagement/Instance/ Application Instance IBM Silverpop Engage SMS 5725-V28 Access/Event/ Engagement/Digital Messages IBM Silverpop Engage Consulting Services Charge metric definitions 5725-T05 Access/Event/Engagement Access is a unit of measure by which the IBM SaaS may be obtained. An Access is the rights to use the IBM SaaS. You must obtain a single Access entitlement in order to use the IBM SaaS during the measurement period specified in the Proof of Entitlement (PoE) or Order Document. Event is a unit of measure by which the IBM SaaS can be obtained. Event entitlements are based on the number of occurrences of a specific event related to the use of the IBM SaaS. Event entitlements are specific to the IBM SaaS and the type of event may not be exchanged, interchanged, or aggregated with other Event entitlements of another IBM SaaS or type of event. Sufficient entitlements must be obtained to cover every event that occurs during the measurement period specified in a PoE or Transaction Document. Engagement is a unit of measure by which the IBM SaaS can be obtained. An engagement consists of professional or training services related to the IBM SaaS. Sufficient entitlements must be obtained to cover each engagement. Application Instance is a unit of measure by which the IBM SaaS can be obtained. An Application Instance entitlement is required for each instance of an Application connected to the IBM SaaS. If an Application has multiple components, each of which serves a distinct purpose or user base, and each of which can be connected to or managed by the IBM SaaS, each such component is considered a separate Application. Additionally, test, development, staging, and production environments for an Application are each considered to be separate instances of the Application and each must have an entitlement. Multiple Application instances in a single environment are each considered to be separate instances of the Application and each must have an entitlement. Sufficient entitlements must be obtained to cover the number of Application Instances connected to the IBM SaaS during the measurement period specified in customer's PoE or Transaction Document. Digital Message is a unit of measure by which the IBM SaaS can be obtained. A Digital Message is an electronic communication managed or processed by the IBM SaaS. Sufficient entitlements must be obtained to cover the total number of Digital Messages managed or processed by the IBM SaaS during the measurement period specified in customer's PoE or Transaction Document. Instance is a unit of measure by which the IBM SaaS can be obtained. An Instance is access to a specific configuration of the IBM SaaS. Sufficient entitlements must be obtained for each Instance of the IBM SaaS made available to access and use during the measurement period specified in the PoE or Order Document. Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage (R) Agreement, the International Passport Advantage Express (R) Agreement, the Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use. IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 This product is only available via Passport Advantage. It is not available as shrinkwrap. Subscription The IBM International Passport Advantage (R) Agreement and the IBM SaaS Terms of Use or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering. Technical support Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by the SaaS Terms of Use or the CSA and associated Service Description. Technical support is included with IBM SaaS and is not available as a separate offering. Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program. Terms of Use The program's Terms of Use and CSA Service Description document is available on the IBM Software as a Service Agreements website Limited warranty If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering. Money-back guarantee No Volume orders (IVO) No Passport Advantage applies Yes, and through the Passport Advantage website at Software Subscription and Support applies No IBM Operational Support Services - SoftwareXcel No System i Software Maintenance applies No Variable charges apply IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 No Educational allowance available Not applicable. Statement of good security practices IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party. Prices The prices are unchanged by this announcement. IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers. For more financing information, visit Trademarks IBM ExperienceOne is a trademark of IBM Corporation in the United States, other countries, or both. IBM, Passport Advantage, System i and Express are registered trademarks of IBM Corporation in the United States, other countries, or both. Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.additional terms of use are located at Terms of use For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Software Announcement IBM is a registered trademark of International Business Machines Corporation 15