VMware Management and Automation products offer enhanced virtual machine management capabilities, helping lower total cost of ownership

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1 , dated October 28, 2008 VMware Management and Automation products offer enhanced virtual machine management capabilities, helping lower total cost of ownership Table of contents 2 Key prerequisites 13 Software Services 2 Planned availability date 13 Ordering information 3 Description 15 Terms and conditions 10 Offering Information 15 Prices 10 Technical information At a glance VMware Management and Automation products offer enhanced management capabilities for IT service delivery and business continuity. Overview VMware Management and Automation products offer enhanced virtual machine management capabilities, helping lower total cost of ownership. The Management and Automation products include Lifecycle Manager, Lab Manager, Stage Manager, and Site Recovery Manager. VMware Lifecycle Manager allows you to implement a consistent, automated workflow for provisioning, operating, and decommissioning virtual machines. Lifecycle Manager automates the steps within the workflow to improve efficiency and productivity, and to help comply with internal company policies. Benefits: Employ standardization and best practices for tracking and managing virtual machine deployment and use. Help eliminate manual and repetitive administrative tasks through automation. Help prevent virtual machine sprawl and respond to IT compliance needs. Leverage existing tools such as VMware VirtualCenter, change management software, and IT process and runbook automation tools. VMware Lab Manager provides a rapid provisioning portal and image library management system to automate the setup and teardown of multimachine software configurations. VMware Lab Manager tightly integrates with VMware Infrastructure and VMware VirtualCenter to help increase service levels and simplify lab administration across multiple teams, projects, and geographies from a central location. Benefits: Help reduce server sprawl and equipment-related capital and operating costs. Help reduce provisioning times for single- and multitiered system configurations. Help increase resource availability, streamline processes, and improve productivity. Help improve communication and collaboration among geographically distributed teams. Simplify administration of corporate lab infrastructure for the entire organization. IBM is a registered trademark of International Business Machines Corporation 1

2 VMware Stage Manager allows IT service delivery teams to visualize, manage, and automate service transition activities, streamlining the resources and processes required to move an IT service or business application from one stage to another during preproduction. VMware Stage Manager works in concert with VMware Lifecycle Manager and VMware Lab Manager to automate the entire IT service delivery process, from developing, testing, and staging to deploying, monitoring, changing, and eventually retiring an IT service. Benefits: Help reduce time spent rolling out new or upgrading existing services. Help accelerate the completion of change requests to production systems. Help more easily respond to change and release management procedures. Help increase the resource utilization efficiency of services hosted on VMware Infrastructure. Maintain accurate replicas of production systems. Help ensure consistency between stages of the release process. Help reduce infrastructure costs through more efficient use of hardware resources. Help keep a history of service configuration changes. VMware Site Recovery Manager helps with disaster recovery. Site Recovery Manager delivers centralized management of recovery plans and automates the recovery process. It turns complex paper runbooks associated with traditional disaster recovery into an integrated element of virtual infrastructure management and helps organizations to improve recovery plan testing. Benefits: Help accelerate recovery by automating execution of failover. Simplify the creation and management of recovery plans. Help improve the reliability of recovery plans by simplifying recovery and testing. Help improve disaster recovery documentation and testing requirements. Existing VMware Management and Automation products customers with valid support and subscription contracts will receive the new products and features included in each edition at no additional cost. For additional details on features and packaging of VMware Management and Automation products, refer to Information about non-ibm products is obtained from the manufacturers of those products or their published announcements. IBM has not tested those products and cannot confirm the performance, compatibility, or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. IBM makes no representation or warranty regarding third-party products. Key prerequisites IBM VMware products must be purchased together with a corresponding IBM hardware product. Planned availability date November 7, 2008 IBM is a registered trademark of International Business Machines Corporation 2

3 Description VMware Lifecycle Manager: Tracking and control of virtual machines across the virtual infrastructure How is VMware Lifecycle Manager used in the enterprise? VMware Lifecycle Manager enables administrators to track and control virtual machines through a consistent approval process throughout the entire lifecycle. With Lifecycle Manager, administrators can: Create a catalog of standard IT services. Users can select from a group of predefined virtual machines. This allows the virtual infrastructure administrator to maintain control over what types of resources are deployed into the IT environment. Associate chargeback metrics. Lifecycle Manager enables IT staff to associate chargeback metrics to specific virtual machine deployments and resource pools. These chargeback metrics can be assigned to specific business groups. Streamline the request and approval process. Lifecycle Manager establishes a consistent and scalable mechanism to route and approve all requests for virtual machines, helping respond to internal policies. Track and control virtual machines. Tracking who owns virtual machines in a virtual environment or keeping a record of when a virtual machine is created, deployed, or decommissioned can be challenging. Lifecycle Manager tracks virtual machine deployments with a Web-based request log, so IT staff knows exactly when the request is made, approved, or denied. IT staff also knows when the machine is deployed and how long it has been in operation. Help eliminate manual, repetitive, and error-prone tasks. As deployments grow, automation becomes a critical factor in helping IT staff do more with less. Lifecycle Manager automates each step in the virtual machine lifecycle based on predefined policies set by the customer. Integrate with many existing management tools. Many organizations have existing tools to handle various aspects of IT, such as change management, asset management, networking, or storage. Lifecycle Manager can be used in conjunction with many existing IT operational or management tools. How does VMware Lifecycle Manager work? VMware Lifecycle Manager provides an easy-to-use Web interface for managing the interactions among everyone involved in the lifecycle of a virtual machine. There are four main roles and functions in the product: 1. User: Requests virtual machines and can track the status of any pending requests. 2. Approver: Approves or denies requests for virtual machines. The Approver can be from any department. 3. IT Staff: Decides where virtual machines are placed. 4. IT Administrator: Configures Lifecycle Manager, including parameters such as interactions between user roles. During setup, the IT administrator creates a catalog of virtual machine templates that users can view and select. The templates help the user determine the characteristics of available virtual machines (machine size, memory, storage, backup services, and so on). The IT administrator also defines what types of approvals are required prior to virtual machine deployment. After the IT administrator completes setup and defines the catalog of templates, the user can log into Lifecycle Manager and make a request for a virtual machine. During the request process, the user enters information to help Lifecycle Manager select the specific resources that best support the request. The user can log back into Lifecycle Manager any time to check on the request status. Requests are visible only to the user who made them. Once submitted, requests are routed to the approver. If the request is approved, the virtual machine is deployed automatically, based on the user-defined criteria and the way in which IT staff has mapped those criteria to existing computing resources. For example, a request for a IBM is a registered trademark of International Business Machines Corporation 3

4 production virtual machine requiring high performance will be mapped to the highest performing server, network, and storage resources available in the virtualized environment. If several choices exist to support the user request, IT staff will be notified by and can make a determination about where to deploy the virtual machine in the environment. Users follow the same request and approval process to change resource specifics for existing virtual machines. The final step within Lifecycle Manager is to decommission the virtual machine. The decommission process, which consists of archiving and ultimately deleting a virtual machine, helps provide better resource utilization. The virtual machine will be decommissioned based on the end date the user enters when first submitting a request. This date represents that length of time the user will need the resource. The user can request more time within the Web interface or let the virtual machine go into the decommission process. The archive function, prior to deletion, is useful for IT staff, because a virtual machine can be moved to lower-cost storage. Key features of VMware Lifecycle Manager by role User Self-service portal. Easily request virtual machines and determine request status. Through the easy-to-use portal, users can select the best virtual machine type to suit their needs. Catalog of existing virtual machines. Access virtual machines with basic virtual machine controls (power on, shut down, suspend, snapshot, revert to snapshot, and so on). Approver Ability to approve or reject requests. View detailed information about any request and determine whether to accept or deny the request. IT Staff Intelligent placement. Complete approved requests by deciding where virtual machines may be placed within the environment. IT Administrator Ability to leverage catalog of standard IT services. Set up several predefined virtual machine templates that the end user can select from, which show what each virtual machine offers (machines size, memory, storage, services, and so on). Policy-based deployment. Leverage automation by setting up key criteria for the user to specify in a request. Criteria are used to automatically place or configure a virtual machine for the environment. For example, production virtual machines will use tier 1 storage and may have a feature such as DRS turned on by default. Security policies. Assign groups of users to specific virtual machine resources. Infrastructure optimization. Optimize resource pools and virtual machine folders, and help associate chargeback metrics to virtual machine deployments. VMware Lab Manager: Virtual lab automation system What is VMware Lab Manager? VMware Lab Manager is the ideal solution for IT administrators responsible for teams and individuals that require intermittent access to frequently reprovisioned machines and systems. Building on VMware Infrastructure 3, VMware Lab Manager provides a rapid provisioning and library management system for multimachine system configurations with an optional self-service portal for users. Implementing VMware Lab Manager can help you improve service levels and help deliver cost and time savings to your organization, including: Help reduce time-consuming, repetitive provision tasks. Help elimination of server sprawl and reduction of hardware-related equipment costs. Help increase service availability through an image library and an optional self-service portal. Help simplify management, monitoring, and administration of systems and resources. IBM is a registered trademark of International Business Machines Corporation 4

5 VMware Lab Manager tightly integrates with VMware Infrastructure and VirtualCenter to deliver the high levels of performance, scalability, and reliability required for enterprise IT and lab environments. How does VMware Lab Manager work? VMware Lab Manager provides a self-service portal for users to create, capture, and share complete multitiered software configurations on demand and with only a few mouse clicks - while IT staff remains in control of access rights, storage quotas, and deployment policies. With advanced networking capabilities, lab users can design, simulate, and test even the most complex system and network configurations needed to support multitiered applications and service-oriented architectures (SOAs). Lab Manager provides graphical configuration diagrams to demystify complex designs. The Network Fencing feature allows users to work in parallel by deploying multiple instances of those configurations simultaneously, without causing network conflict. VMware Lab Manager simplifies lab administration with support for multiple teams, projects, and geographic locations from a single installation. With customizable user roles and access rights, flexible resource pools, and high availability, VMware Lab Manager can help increase the quality of service for the entire organization. How is VMware Lab Manager used in the enterprise? Application development and testing VMware Lab Manager helps streamline application development and testing by giving every engineer the equivalent of his or her own personal data center. Lab Manager deploys, captures, and shares any system configuration through the self-service portal and image library, helping teams to prototype new applications rapidly; test software releases on a broader range of system configurations; and capture, reproduce, and resolve defects more easily. The VMware Lab Manager API, as well as integrations with leading test and build management tools, provides additional automation benefits to allow for continuous testing and integration of software applications. This capability potentially shortens delivery schedules and increases software quality. Support and helpdesk operations VMware Lab Manager enables your entire support organization to rapidly retrieve software releases and host platforms, recreate customer environments, and share those environments with other teams. Training and education VMware Lab Manager makes it easy to set up, tear down, and re-image lab equipment to support hands-on learning with reduced effort from the IT organization. Instructors can quickly deploy virtual lab systems to their students, and create and update virtual machines shortly before each class. Students can interact with their lab systems directly through the Web browser from any computer with network access, suspend the virtual training environment, and continue at a later time. Demo labs Sales engineers, product managers, and tradeshow staff rely on VMware Lab Manager to give software product demonstrations in a reliable and repeatable manner. Users can set up, capture, and reset demo environments - even multitiered systems can be provisioned with ease. Users can access demo lab resources remotely, making your demo equipment portable and available around the clock. IBM is a registered trademark of International Business Machines Corporation 5

6 Key features of VMware Lab Manager Rapid provisioning portal Create multimachine configurations using machine templates and interact with them on a single browser page - no limit on machine count, no manual adjustments. Act on machines in a configuration as a unit: suspend, multisnapshot, revert to, shutdown, turn on, turn off, suspend, reset, deploy, undeploy, clone, capture to library, and modify properties. Deploy multiple instances of the same configuration simultaneously using the Network Fencing feature. Connect configurations to multiple physical and virtual networks, each with its own subnet and VLAN characteristics. Share multimachine configurations as "LiveLinks" between users. Configuration library Check out of configurations with memory and CPU state preserved. Identify configurations as "gold master" images for more prominent display in the library. Combine, split, and selectively deploy configurations to help increase flexibility and combinatorial use cases. Help minimize storage footprint and maximize library entries per storage server with support for both linked and full clones. Multi-organization support Create distinct groups of users with either dedicated or shared resources and virtual machine configurations. Use Active Directory or OpenLDAP for user authentication and to map users and groups to organizations. Define visibility and access rights to shared virtual machine configurations and templates across users and organizations. Simplified administration Leverage flexible resource pools from VirtualCenter to provide dedicated or shared infrastructure based on user needs. Set expiration dates to remove unused configurations. Display a graphical view of disk space consumption and help optimize how virtual machine files are distributed across multiple datastores. Utilize packaged integrations available for certain third-party test automation tools or build custom integrations with the SOAP API. VMware Stage Manager: Management and automation of preproduction operations What is VMware Stage Manager? VMware Stage Manager helps IT teams manage and automate the change, configuration, and release processes for production-bound software systems. It helps enable efficient management of resources and processes needed to move an IT service from stage to stage toward production. With VMware Stage Manager, IT service administrators and business application owners can: Visualize, organize, and help streamline resources needed for preproduction and service transition activities. Help accelerate and enforce change, configuration, and release (CCR) management processes. Help reduce server sprawl and increase the resource utilization efficiency of IT services hosted on VMware Infrastructure. Provide that all environments used for preproduction integration and testing are exact copies of current production systems. IBM is a registered trademark of International Business Machines Corporation 6

7 How does VMware Stage Manager work? Traditionally, IT services are delivered to the business by provisioning a set of hardware resources for production, then replicating system configurations for each of the stages of the release cycle. Preproduction systems are often underutilized, wasting space and power, and service transitions require repetitive provisioning tasks and testing cycles to ensure help system consistency. Changes to production systems are risky, because preproduction systems are not true replicas of production systems, and it is nearly impossible to move complex system changes through the stages of preproduction with accuracy. VMware Stage Manager helps solve this problem by running service configurations as virtual machines on VMware Infrastructure. Stage Manager allows service administrators to clone production systems for preproduction and move entire service configurations from one resource pool to another in a fraction of the time normally required. Stage Manager helps eliminate the risk of service interruption, because changes can be made on exact copies of production systems for validation or to roll out patched systems into production more quickly. By assigning service configurations to run on resource pools associated with different services or lifecycle stages, Stage Manager gives IT administrators more control over datacenter resources. How is VMware Stage Manager used in the enterprise? IT service delivery Delivering a software package to production is a long, complex, and error-prone process. Stage Manager helps streamline and automates IT service delivery by enabling point-andclick promotion of software configurations on groups of virtual machines between stages. When a service is ready to be moved to the next stage of the release process, Stage Manager automatically shifts the software configuration machines to the server resources targeted for the new stage. Patch testing Stage Manager helps reduce the risk associated with patch testing. Service Administrators simply make an exact copy of a production service and deploy that service in a resource pool associated with an earlier stage in the release process. Stage Manager allows simultaneous deployment of multiple instances of identical service configurations without causing network conflict. Here, patches can be applied and tested to confirm the functionality remains intact. Once tested, the administrator can promote the new instance back into production by undeploying the existing configuration, or apply the tested patches directly to the production system. Historical archiving Stage Manager simplifies the comprehensive archival of historical service images to help enable rapid revert to archived configurations for disaster recovery or auditing purposes. Administrators simply select "Archive Now," and an archival copy of the chosen service configuration is saved. Stage Manager enables administrators to maintain archives of systems in a highly efficient storage format, helping reduce costs. Previous states of service configurations are quickly restored with a simple point-and-click command. Features and specifications Service visualization Use a simple user interface as a global view of all services under management. Organize multimachine service configurations by the IT service they support. Define the stages of the release process and customize them for specific services. Associate resource pools from VMware VirtualCenter with services and lifecycle stages. Service configurations Create multitier service configurations using machines templates, with no limit on machine count. IBM is a registered trademark of International Business Machines Corporation 7

8 Deploy cloned configurations side-by-side using the "Fenced Network" feature. Promote and demote service configurations across the lifecycle. Help optimize for performance or disk space consumption with full and linked clone technology. Interact with all service configuration consoles on a single browser page. Set lease times to automatically undeploy expired configurations. Leverage VMware Distributed Resource Scheduler (DRS) for optimum virtual machine placement across resource clusters. Service archive Archive and restore complete service configurations with a single mouse-click. Leverage hierarchical storage management for archived service configurations. Store event and configuration change logs for internal audit purposes. Machine templates and media library Import virtual machine templates from VirtualCenter and share them across all services. Automate the assignment of MAC and IP addresses, and SID for Windows systems when virtual machines are initiated from templates. Maintain a media library for application and operating system installation CD images. Administration and resource management Monitor resource consumption on a per-service or per-stage basis. Help optimize datastore utilization with graphical displays of disk space consumption and configuration dependency trees. Grant administrator and user permissions on a per-service, per-stage basis through integration with LDAP. VMware Site Recovery Manager: Automated disaster recovery What is VMware Site Recovery Manager? VMware Site Recovery Manager is a disaster recovery management and automation solution for VMware Infrastructure. Site Recovery Manager helps accelerate recovery by automating the recovery process and simplifies management of disaster recovery plans by making disaster recovery an integrated element of managing your VMware virtual infrastructure. The solution provides reliable recovery by eliminating complex manual recovery steps and helping eliminate nondisruptive testing of recovery plans. Site Recovery Manager integrates tightly with VMware Infrastructure, VMware VirtualCenter, and storage replication software from many leading storage vendors to make failover and recovery rapid, reliable, affordable, and manageable. It enables organizations to take the risk and worry out of disaster recovery, as well as expand protection to all of their important systems and applications. How is VMware Site Recovery Manager used? Organizations find it increasingly difficult to provide disaster recovery solutions that meet their needs. Site Recovery Manager helps organizations address the challenges of traditional disaster recovery. Using Site Recovery Manager, organizations can manage failover from their production datacenters to disaster recovery sites. They can also manage failover between two sites that have active workloads and act as recovery sites for each other. Site Recovery Manager also assists with planned datacenter failovers in scenarios such as datacenter migrations, by automating and simplifying the process of failing over to the new datacenter. Using Site Recovery Manager, organizations can: IBM is a registered trademark of International Business Machines Corporation 8

9 Manage disaster recovery plans. Site Recovery Manager allows organizations to create, update, and document recovery plans as an integrated part of managing their VMware virtual environments. Traditional solutions for disaster recovery rely on documenting all of the steps and resources required for failover in runbooks that are difficult to keep accurate and up-todate. With Site Recovery Manager, the steps and resources that make up the failover process are managed directly from VMware VirtualCenter. Perform nondisruptive tests of failover and recovery. Using Site Recovery Manager, organizations can execute automated tests of their recovery plans without disrupting the environment. Site Recovery Manager makes it easy to create an isolated testing environment using the recovery plan for an actual failover. Automate failover and recovery. Site Recovery Manager makes it possible to automate execution of recovery plans, helping eliminate many of the slow and unreliable manual processes common in traditional disaster recovery. How does VMware Site Recovery work? Site Recovery Manager helps users with the key elements of building, managing, and executing disaster recovery plans. The solution plugs in to the VMware VirtualCenter management interface, providing integrated management for virtual infrastructure and the disaster recovery plans for that infrastructure. Site Recovery Manager also integrates with storage replication software from many leading storage vendors to simplify the use of storage replication software with VMware Infrastructure. Site Recovery Manager simplifies and automates key elements of setting up, testing, and executing recovery plans: Set up recovery infrastructure. Site Recovery Manager guides users through the process of connecting to the remote site and to the storage replication software in use. It also makes it easy to map production resources, including computing and network resources, to the corresponding resources at a recovery site. Create recovery plans. Site Recovery Manager provides an intuitive interface to help users create recovery plans for different failover scenarios and different parts of their infrastructure. Users can specify virtual machines to be suspended or shut down to free resources for recovery. They can also specify the order in which virtual machines are powered on, set userdefined scripts to execute automatically, and determine where to pause the recovery process if necessary. Test recovery plans. Site Recovery Manager automates the creation of a nondisruptive and isolated testing environment on the recovery site by leveraging the snapshot capabilities of storage arrays and connecting virtual machines to the user's isolated testing network. It automates the execution of the recovery plan to be used in an actual failover and cleans up the testing environment once testing is complete. Test results are saved for viewing and export at any time. Automate failover. Once an administrator initiates a recovery plan from VMware VirtualCenter, Site Recovery Manager automates execution of the steps in the recovery plan. Administrators have full visibility into execution of the recovery plan through VirtualCenter and can pause or stop execution at any time. As their environment changes, users can update and modify recovery plans at any time through VirtualCenter. Key features of VMware Site Recovery Manager Nondisruptive testing Use storage snapshot capabilities to perform recovery tests without losing replicated data. Connect virtual machines to an existing isolated network for testing purposes. Automate execution of recovery plans. Customize execution of recovery plans for testing scenarios. Automate cleanup of testing environments after completing failover tests. Automated failover IBM is a registered trademark of International Business Machines Corporation 9

10 Initiate recovery plan execution from VirtualCenter with a single button. Automate promotion of replicated datastores for use in recovery scenarios with adapters created by leading storage vendors for their replication platforms. Execute user-defined scripts and halts during recovery. Reconfigure virtual machines' IP addresses to match network configuration at failover site. Manage and monitor execution of recovery plans within VirtualCenter. Product identification number Maintenance Maintenance Program PID number 1 year PID number 3 year PID number 5731-VMW 5771-VMW 5773-VMW Program number Program number Program name 5731-VMW VMware Virtual Infrastructure VMW VMware Virtual Infrastructure Year Subscription 5773-VMW VMware Virtual Infrastructure Year Subscription Offering Information Product information is available via the Offering Information Web site Technical information Specified operating environment Hardware requirements IBM System x# and BladeCenter servers that are listed on the IBM ServerProven Web site as supporting VMware Management and Automation products Software requirements For VMware Management and Automation products: VMware Management and Automation products installed One of the following operating systems installed. Visit IBM is a registered trademark of International Business Machines Corporation 10

11 The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Compatibility Some configurations may not be compatible. Technical information To view the operating systems supported by VMware Management and Automation products, visit Planning information Direct customer support When it comes to remote software support, you expect fast, accurate answers that help keep your IT staff productive. But in your complex, multivendor operating environment, it's not always easy to find the level of expertise you need, much less a solution that also gives you flexible options designed to meet your unique requirements. The IBM portfolio of remote support offerings provides world-class usage and defect support for a broad range of products running on System x servers, including IBM Director, Microsoft, Linux, VMware, Clustering, Storage Area Networks, Disk and Tape. Remote assistance is available through toll-free telephone access and electronic access (where available). For all eligible software and systems, we will help you with usage and installation questions, product compatibility and interoperability questions, interpretation of product documentation, problem diagnosis, and software defect support. IBM Remote Technical Support Services - ServicePac End-to-end hardware and software support for your xseries or IntelliStation solution. Coverage includes IBM Director, Microsoft Windows, and Linux operating systems. Support can also be added for VMware. Access to the answers you need is available 24 hours a day, 365 days a year for severity 1 problems, and Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone, for all other questions and problems. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses. Highlights of the offering include: Access to live technical experts Unlimited calls and unlimited callers Fast, precise answers and problem resolution Hardware, software, and services support from a single source Competitively priced, predictable support costs One-time fee for one year of support Packaged on a "per system" basis For more information on Remote Technical Support, visit IBM is a registered trademark of International Business Machines Corporation 11

12 IBM Operational Support Services - Support Line Support Line is an annuity service that provides unlimited calls and unlimited callers at a fixed price. You are provided with the flexibility to choose which "support groups" (select operating systems, software, and hardware products) meet your business coverage needs. Basic support includes prime-shift coverage, defined as normal business hours, Monday through Friday, excluding national holidays. If you require support beyond prime-shift hours, IBM offers extended or full-shift coverage for support around the clock. Highlights of the offering include: Telephone and electronic access Unlimited calls and unlimited callers Packaged in ranges of servers or processors Supported product groups include: Microsoft (Operating System and Applications) Linux (Operating System and Applications) Linux Clusters (Operating System and Applications) Storage Area Networks and Network Attached Storage (SAN/NAS) Disk and Tape Support for Operating Systems and Applications running on OEM Hardware For more information, visit ServicePac Remote Technical Support (RTS) coverage Please reference the following IBM Web site for RTS ServicePac information To determine the applicable U.S. ServicePacs for a specific product (including the most recent product announcements), refer to the ServicePac Product Selector Tool accessible via the above Web site. ServicePacs for VMware software support RTS for VMware - Enterprise ServicePac: RTS for VMware - Enterprise 2 Sockets with System x Base - 1 year RTS for VMware - Enterprise 2 Sockets with System x Base - 3 years RTS for VMware - Enterprise 4 Sockets with System x Base - 1 year RTS for VMware - Enterprise 4 Sockets with System x Base - 3 years 12X X X X6914 RTS for VMware - Enterprise 8+ Sockets 12X6915 with System x Base - 1 year RTS for VMware - Enterprise 8+ Sockets 12X6916 with System x Base - 3 years RTS for VMware VirtualCenter Management Server ServicePac: RTS for VMware VirtualCenter Management Server - 1 year RTS for VMware VirtualCenter Management Server - 3 years 41C C6012 IBM is a registered trademark of International Business Machines Corporation 12

13 Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Ordering information Charge metric PID Program name number Charge metric VMware Virtual Infrastructure VMW Per 1 socket VMware Virtual Infrastructure Year Subscription 5771-VMW Per 1 socket VMware Virtual Infrastructure Year Subscription 5773-VMW Per 1 socket Server Server is the unit of measure by which this program is licensed. A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices. A Proof of Entitlement (PoE) must be obtained for each server regardless of the number of processor cores or partitions in the server on which the program runs or each server managed by the program. Where blade technology is employed, each blade is considered a separate server. New licensees To order the programs described in this announcement, specify the type model number, order type description, one-time charge (OTC) feature number with quantity, and supply feature as indicated and listed in the tables below. OTC Supply Type model number feature feature SEO feature description number number number 5731-VMW VMware Virtual Infrastructure 3.5 VMware Site Recovery Manager - 1 Socket - License Only Per 1 Socket V89 VMware Lab Manager - 1 Socket - License Only Per 1 Socket V90 VMware Life Cycle Manager - 1 Socket - License Only Per 1 Socket V91 VMware Stage Manager - 1 Socket - License Only IBM is a registered trademark of International Business Machines Corporation 13

14 Per 1 Socket V92 Customization options Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Expedite shipments Feature Description 3445 Expedite Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. Software subscription Type model number Feature Feature SEO feature description number number number 5771-VMW VMware Virtual Infrastructure Year Subscription Subscription Only VMware Site Recovery Manager - 1 Socket - 1 Year Per 1 Socket S89 Subscription Only VMware Lab Manager - 1 Socket - 1 Year Per 1 Socket S90 Subscription Only VMware Life Cycle Manager - 1 Socket - 1 Year Per 1 Socket S91 Subscription Only VMware Stage Manager - 1 Socket - 1 Year Per 1 Socket S92 Type model number Feature Feature SEO feature description number number number 5773-VMW VMware Virtual Infrastructure Year Subscription Subscription Only VMware Site Recovery Manager - 1 Socket - 3 Year Per 1 Socket T89 Subscription Only VMware Lab Manager - 1 Socket - 3 Year Per 1 Socket T90 Subscription Only VMware Life Cycle Manager - 1 Socket - 3 Year Per 1 Socket T91 Subscription Only VMware Stage Manager - 1 Socket - 3 Year Per 1 Socket T92 Customization options Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Expedite shipments Feature Description 3445 Expedite Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. IBM is a registered trademark of International Business Machines Corporation 14

15 Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents. Licensing Supplier's license terms apply. Limited warranty Not warranted by IBM. Warranty, if any, provided by supplier. Volume orders Not applicable. Educational allowance Yes, 15% to qualified educational institutions. Prices Information on charges is available at Choose the option entitled Purchase/upgrade tools. IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Trademarks System x is a trademark of IBM Corporation in the United States, other countries, or both. IBM, BladeCenter, ServerProven, ServicePac, xseries and IntelliStation are registered trademarks of IBM Corporation in the United States, other countries, or both. Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM is a registered trademark of International Business Machines Corporation 15

16 IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at: For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM is a registered trademark of International Business Machines Corporation 16