Mobile Computing Data with Voice M2M and IoT. Recent advances present Opportunities

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1 Mobile Computing Data with Voice M2M and IoT Recent advances present Opportunities Brian A. Yurkiw VP Business Development Arbor Solution, Inc. San Jose, CA Phone X 116 Cell Yurkiwb@arborsolution.com

2 Innova&on: Mobility M2M IoT Smartphone IPC features Water Resistant Water Resistant Sensors Industrial application

3 Outline Mobile Compu&ng - Past & Now Machine to Machine - Evolu&on Internet of Things (IoT) Business Opportuni&es Concrete Examples Conclusion

4 Mobile Compu&ng Rugged Lap Tops and Convertibles Rugged Tablets Apple Teaches Masses Touch Rugged Tablets and Smartphones

5 Mobile Compu&ng Objec&ve FOUR RIGHTS: Get Right Person Right Place Right Time Right Information and Tools CAD GPS Telematics System

6 What is M2M and IoT? From Wikipedia What does it Mean to Industry or Field Service? Beyond M2M not just Machine to Machine (M2M) but other pieces: Machine to User or System (eg: ERP, CRM, Asset Mgt., Logistics, Service, Transportation) User to Machine or System (CRM, ERP, etc.) It means tagging virtually all assets in the environment and the implementation of reporting to and from those assets. What does it Mean in Healthcare? Error free, but cost-effective Patient Monitoring Automation of Patient/Healthcare Professional Interaction

7 Technology Enablers Computing Smaller, Lighter Improved Ergonomics Faster, Lower Power All day Use I/O: Sensors - Integration Communications Wired and Wireless The Cloud Voice Location Within the Walls Entry/Exit Source to Consumer Business Systems ERP, CRM Asset Management, Facilities Management Transportation, Maintenance Financial Barcode Reader

8 Concrete Examples Processing and Packaging Plant Hospital Facility Field Service

9 Processing/Packaging Plant Remote Monitoring/Control of Packaging System Performance Reporting Consumption Product Materials Opportunities Optimization of Maintenance Actual vs Scheduled Evolution from Preventative to Predictive Close Link with Remote vs Local Support Seamless, failsafe transfer from host to local When tech is in front of the machine Optimization of Product Integration with Sourcing (Incoming Raw Materials) Integration with Customer (Outgoing Product) Optimization of Materials Integration with Supply Chain

10 Hospital Patient Care and Monitoring Remote Monitoring Patient Recording of Care Opportunities from Automation Multi-Purpose Bedside Monitoring Web Cam Observation At Nurse s Station Multi-Patient Environment Patient Sensors Hospital Care but Home Care too Care Recording Positive Patient Identification Situation Review Checklists, Date/Time/Location Care Performance Pharmaceutical / Drug delivery Comfort and Therapy Automated Links to: Inventory, Billing, Time Reporting Mobile Device (Data and Voice) Computing Voice Support Cell Phone Note Recording Consultation

11 Field Service Operations SLA Performance Cost-Effectively Remote Review/Analysis/Corrective Action Diagnostic Reporting (Exception/Pending Actions) Opportunities from Mobile Devices, M2M & IoT User Safety Migration from Preventative to Predictive Maintenance Dynamic Changes in Field Force CAD, GPS and Telematics impact Job Administration Recent changes present opportunity to impact work performance Device integration pushes a cost savings opportunity Consolidation of devices From Computing Device and Phone to Combo Device Savings of ~$50/mon/technician Device Intelligence saves $$ Wasted Calls Time on Job The Work

12 Why Mobile Compu&ng, M2M & IoT and Why Now? Computing Integration with Sensor Technology Think about your SmartPhone Computing, Communications, Storage, User Interface Voice Sensors: GPS, Orientation, Movement, Pictures/Video, Data Coll. (BCR, RFID, NFC) Price Performance Communications with Limitless Storage Capacity Wireless Bandwidth will never stop Growing Cost of storage will continue to Drop Enterprises Must Look at the Big Picture What happens in the facility is not enough An industrial environment demands view from Source to Consumption A services enterprise delivers flawlessly in its facility and must monitor post service performance and status

13 Conclusion Voice Presents Immediate Opportunities Comms Cost Reduction Productivity Improvement User Safety M2M and IoT are and will evolve even further presenting opportunities