Customer Engagement Plan

Transcription

1 Customer Engagement Plan Stakeholder Collaboration Meeting June 02,

2 Agenda AMI Project Update Collaboration Goal & Objectives Customer Engagement Plan Overview Topic Areas Next Steps 2

3 AMI Project Update Overview Full scale AMI implementation for CECONY and O&R CECONY: 4.8 million meters (3.6 million electric, 1.2 million gas); Estimated cost of project - $1,285 million O&R: 0.44 million meters; estimated cost $105 million (project to begin in Rockland County) Project phases: Phase Implementation Planning Effort Develop business case RFPs & vendor selection Implementation/integration planning 2016 Communications and IT Work IT platform implementation Communication system design and planning Implementation Rollout of AMI communication system and smart meters 3

4 AMI Project Update Meter Deployment Plan Staten Island Westchester Brooklyn Manhattan Bronx Queens Rockland County Legend CECONY Meter Rollout Orange & Rockland Meter Rollout 4

5 AMI Project Update Technology Partners Electric Meters AMI System and Gas Modules Meter Data Management System (MDMS) Meter Asset Management System (MAMS) System Integration 5

6 AMI Project Update Project Status Selected AMI technology and service vendors Meters and communication network equipment IT systems Installation services and IT integration consultants Commenced IT platform implementation and AMI communication network design Communication network installation to begin 1Q2017 Meter installs to begin 3Q2017 Initiated AMI meter and module certification testing 6

7 Collaboration Goal & Objectives Focus for Meeting No. 1 Goal Provide external stakeholders an overview of Customer Engagement Plan filing and key areas of focus for collaboration Objectives: Provide overview of plan and topic areas Inform stakeholders of topic area scope Inform stakeholders of key areas of focus for collaboration Solicit comments on topic area scope Communicate timeline for follow-on collaboration and filing 7

8 Collaboration Goal & Objectives Timeline Jun 02 Jun 14 Jun 15 Jun 29 Collaboration 1 Provide level set between utilities and external collaboration stakeholders on upcoming filing Collaboration 2 Collaborate on key focus areas of the Customer Engagement Plan Collaboration 3 Review applicable sections of the Customer Engagement Plan File Plan File Customer Engagement Plan with NY PSC 8

9 Customer Engagement Plan Overview Goal & Objectives Goal Empower customers with knowledge and access to AMI benefits and provide for continuing engagement of customers and third parties Objectives: Acceptance, improved utilization, and ease of AMI implementation Clear and apparent benefits: control, choice and convenience Integrate active participation of third party partners 9

10 Customer Engagement Plan Overview Topic Areas Customer Engagement Plan Customer Education Customer awareness, information and engagement Green Button Connect Green Button Connect My Data implementation plan and data collaboration Innovative Rate Design Innovative pricing proposals and pilot project Cost Savings and Revenue Opportunities Framework for 3rd parties to identify alternative opportunities Data Privacy Privacy assessment and data access and control principles Submetering Proposal to maximize AMI benefits for submetered customers AMI Opt-Out Proposed amendments to current AMR/AMI Opt-Out Tariff Local Law 84 Evaluate options to reduce or eliminate charge through automation NOTE: AMI Opt-Out, Submetering and Local Law 84, Topic Areas not applicable to O&R filing Focus of Collaborative Effort 10

11 Customer Education Goal & Objectives Goal Empower customers with AMI-enabled benefits control, choice and convenience through customer education Objectives: Aware, informed and engaged Communicate clear and apparent benefits Enable customers to make informed decisions about participation 11

12 Customer Education Scope Strategy Strategy aimed at creating awareness, informing and promoting engagement of AMI benefits in three phases: Aware Informed Engaged Plan Detailed plan behind communication strategy used to interact with customers; representative details include: Phases Campaigns Individual artifacts 12

13 Customer Education Proposed Strategy AMI Deployment Milestones Communication Network Rollout Begin Smart Meter Rollout End Smart Meter Rollout Global Messaging Our Energy Future Communicate the benefits of smart grid and smart meters to promote engagement Aware Deployment Messaging Notify customers of smart meter deployment and benefits Informed Prepare customers for smart meter deployment, provide information on available opportunities Engaged Equip customers with knowledge to participate in smart meter opportunities 13

14 Customer Education Key Areas for Collaboration Audience Customer segmentation for messaging Channel Preferred channels to reach target audience Timing Frequency, duration and sequencing of messaging Artifacts Messaging artifacts (e.g. letter, postcard, meeting, , website, social media, etc.) 14

15 Green Button Goal & Objectives Goal Implementation plan for Green Button Connect My Data and conduct stakeholder collaboration with third parties Objectives: Detailed implementation plan, budget and timeline Explore additional data sets through collaboration 15

16 Green Button Overview Green Button 1 is a secure way to download and provide access to energy usage information electronically Customers manually download usage data from utility website Customers can authorize third parties to receive direct access to their usage data Green Button Download My Data is already in use by CECONY and O&R; planning is currently underway to implement Green Button Connect My Data

17 Green Button Scope Implementation Plan Create implementation plan for Green Button Connect My Data : Detailed costs Milestones (phasing) Timeline Outreach Activities Additional data sets (as Dependencies feasible) 17

18 Green Button Commitments to Date Implement Green Button Connect My Data alongside DCX platform Provide basic usage data at the meter interval Estimated $15 Million for implementation Implement by end of 2017 Benchmarks with utilities from other states Key Areas for Collaboration Data Desired data sets and additional data sharing capabilities for third parties 18

19 Innovative Rate Design Goal & Objectives Goal Pilot that identifies how innovative rate structures can enhance customer benefits of the AMI system in a cost effective manner Objectives: Maximize customer participation and realization of AMI benefits Focus on quality of results in designing pilot Collaborate with third parties 19

20 Innovative Rate Design Scope Innovative rate design pilot will include the following elements: Goals and Metrics Describe goals for pilot and metrics that will be used to measure results Variables Define variables and different groups included in pilot (e.g. rates, messaging, and technology) Time and Location Describe location and timing of the rate pilot (based on AMI deployment and baseline data collection) Participation Describe how customers will be selected (opt-in or opt-out), and which customer classes will be eligible to participate 20

21 Innovative Rate Design Proposed Pilot Framework Participation Opt-out Opt-in C&I Residential Multi (SC8) Single (SC1) Variables Messaging New Rates Technology Non-TOU TOU Volumetric Demand Supply Delivery Staten Island No Baseline Baseline Time & Place Westchester * Rockland No Baseline Baseline No Baseline Baseline * Additional boroughs may host later pilots, with timing based on the scheduled AMI roll out for each territory Key: Proposed For Consideration Not Proposed 21

22 Innovative Rate Design Key Areas for Collaboration Goals Key information the pilot will seek to provide Variables Rates, engagement methods, and enabling technologies Timing When and where the pilot will take place Participation Customer eligibility and enrollment 22

23 Cost Savings and Revenue Opportunities Goal & Objectives Goal Facilitate new cost saving and revenue opportunities directly related to AMI for customers, third party vendors, and the utility Objectives: Facilitate opportunities developed by third parties Include a process for identifying, measuring, and sharing savings 23

24 Cost Savings and Revenue Opportunities Scope Eligibility Criteria Define eligibility criteria for potential opportunities and the specified parameters to consider for each type; potential eligible opportunities include: Water AMI Outdoor Lighting Public Streetlights Proposed Process Define the process to submit ideas to the utilities: Eligible participants Eligible opportunities Proposal timeline Parking Trash Collection Sensors Required materials Method for submitting Metrics for selection 24

25 Cost Savings and Revenue Opportunities Strawman Proposal Process 1. Application Receipt 2. Application Review 3. Q&A, Selection 4. Negotiation & Implementation 5. Measurement & Verification Submissions accepted yearly Program through AMI rollout period Proposals should include: business case Proposal evaluation metrics Steering Committee manages review and initial selection Metrics for proposal interviews benefit sharing details metrics for success 25

26 Cost Savings and Revenue Opportunities Key Areas for Collaboration Eligibilty Criteria Process Detail Eligible technology or approaches Eligibility, materials, metrics, timeline, etc. 26

27 Data Privacy Goal & Objectives Goal Complete formal data privacy assessment and propose data privacy and access principles relating to implementation of AMI Objectives: Perform data privacy assessment per NISTIR 7628 guidance Propose data access principles using OECD FIPP Principles and other applicable frameworks 27

28 Data Privacy Scope Privacy Assessment Detailed data privacy assessment as prescribed by NIST Assess current data privacy policies & procedures against NIST 7628 Guidelines Review of AMI implementation plans and design to assess data privacy impacts Data Access Principles Proposed Data Privacy Policy leveraging creditable organizations specializing in privacy frameworks OECD frameworks 8 recommended Fair Practice Principles (FIPP) Research and benchmark comparable organizations data access and privacy policies 28

29 Submetering Goal & Objectives Goal Explore opportunities for submetered tenants to benefit from AMI Objectives: Determine AMI benefits that can be provided to submetered tenants residing in multi-family buildings 29

30 Submetering Scope Opportunities Define opportunities to accommodate submetered tenants looking to benefit from AMI Opportunities: 1. Utility AMI 2. Third-party platform 3. Combination of 1 & 2 Benefits Feasibility Limitations 30

31 Opt-Out Tariff Goal & Objectives Goal Propose tariff amendments necessary to accommodate customers wishing to opt out of AMI meters for privacy and security concerns Objectives: Address customer privacy and security concerns raised by AMI meters, including customers residing in multi-family buildings Leverage best practices and lessons learned from other utilities 31

32 Opt-Out Tariff Scope Proposed Tariff Amendments Proposed amendments to current tariff: Eligibility Meter replacement option(s) Tariff costs Communication Application Etc. 32

33 Local Law 84 Goal & Objectives Goal Reduce or eliminate costs for aggregated building data required to comply with Local Law 84 Objectives: Determine how current processes can reduce cost Determine how future state processes can further reduce or eliminate cost 33

34 Local Law 84 Scope Current State Assessment Quantitative assessment of how changes in process to date have impacted the cost: Labor cost Vendor cost IT maintenance fees Capital investments Future State Assessment Quantitative assessment of how anticipated future changes (anticipated LL84 changes, automation, etc.) will impact cost: Labor cost Vendor cost IT maintenance fees Capital investments 34

35 Next Steps 35

36 Next Steps Recap of Key Collaboration Areas Customer Education Audience Customer segmentation for messaging Customer Education Customer Education Customer Education Green Button Innovative Rate Design Channel Timing Artifacts Data Goals Preferred channels to reach target audience Frequency, duration and sequencing of messaging Messaging artifacts (e.g. letter, postcard, meeting, , website, social media, etc.) Desired data sets and additional data sharing capabilities for third parties Key information the pilot will seek to provide 36

37 Next Steps Recap of Key Collaboration Areas Innovative Rate Design Innovative Rate Design Innovative Rate Design Cost Savings & Revenue Opportunities Cost Savings & Revenue Opportunities Variables Timing Participation Eligibility Criteria Process Detail Rates, engagement methods, and enabling technologies When and where the pilot will take place Customer eligibility and enrollment Eligible technology or approaches Eligibility, materials, metrics, timeline, etc. 37

38 Collaboration Goal & Objectives Timeline Jun 02 Jun 14 Jun 15 Jun 29 Collaboration 1 Provide level set between utilities and external collaboration stakeholders on upcoming filing Collaboration 2 Collaborate on key focus areas of the Customer Engagement Plan Collaboration 3 Review applicable sections of the Customer Engagement Plan File Plan File Customer Engagement Plan with NY PSC 38