10 November, Singapore

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Magdalen Hancock
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1 10 November, Singapore #YASC2016

2 WELCOME TO THE 2016 ASIA YARDI ADVANCED SOLUTIONS CONFERENCE It is you, our clients, who inspire our hard work. We want to empower your success through our software, training, and customer care. YASC is part of that effort, and we look forward to continuing to provide an outstanding conference year after year. Thank you for helping us continue to create, innovate and grow.

3 Conference Overview Conference Highlights Thursday November 10 Light Breakfast and Registration 07:45 09:00 Throughout the Day Keynote Address 09:00 09:30 Registration Desk 07:45 09:00 CLASS FORMAT Choose from a range of classes covering Voyager s asset, investment and property management capabilities. These informative classroom sessions are your opportunity to dive deeply into the software that helps your business thrive. Don't be shy! The experts are here to answer all your questions and show you their best tips and tricks. Pre-registration is not required for any class. General Session 09:30 11:00 Hospitality Desk 09:00 18:00 Morning Tea 11:00 11:15 Computer Lab and Cloud Services Desk 11:00 18:00 Morning Class 11:15 12:15 Lunch 12:20 13:20 Afternoon Classes 13:20 15:25 Afternoon Tea 15:25 15:45 Afternoon Classes 15:45 17:50 Cocktail Reception 18:00 20:00 NETWORKING OPPORTUNITIES Make valuable connections with your industry peers from around the Asia Pacific Region, as well as with Yardi staff and consultants, throughout the day. Opportunities abound, including at the cocktail reception, breakfast, lunch, and during the various coffee breaks. DISCUSSION GROUPS Benefit from the knowledge and insight of your industry peers also using Yardi software solutions. A series of discussion groups, facilitated by one of our Yardi experts, will aim to provide Yardi clients an opportunity to discuss issues and share experiences. CLOUD SERVICES Keen to find out what protects your data, and how the Yardi Cloud works? Then head to our Cloud Services Desk, where you can meet members of the local team, find out about the latest innovations that are supporting your operations, and have your questions answered. HANDS-ON EXPERIENCE IN THE COMPUTER LAB Reinforce newly acquired skills with hands-on experience in our on-site Computer Lab, which offers assistance with all products, SQL scripting and reporting. Whether you have a specific question that you need to ask, or are keen to find out more about something you saw in class - the Lab team will be able to offer you all the advice you need. For Computer Lab hours, refer to the conference overview. Table of Contents The Venue Class Schedule 7 Class Overviews 15 4 YASC ASIA Additional Information 18 YASC ASIA

The Venue THE AMARA SANCTUARY RESORT, SENTOSA This year s event is taking place at the Amara Sanctuary Resort on Sentosa Island, Singapore.

We have exclusive use of Amara Sanctuary Resort s conference facilities during YASC, and can offer guests staying in the hotel a special rate during our event.

On entry, please make your way to The Grand Ballroom. This is where our General Session, Cocktail Reception, and Wrap Up will be hosted.

4 The Venue THE AMARA SANCTUARY RESORT, SENTOSA This year s event is taking place at the Amara Sanctuary Resort on Sentosa Island, Singapore. The Amara is a luxury resort offering unique environments to work, rest, and play, within a peaceful and relaxed setting. We have exclusive use of Amara Sanctuary Resort s conference facilities during YASC, and can offer guests staying in the hotel a special rate during our event. ON ARRIVAL On the morning of Thursday, 10 November, please make your way to the Amara s MICE (Meetings, Incentives, Conferences & Events) Building the Amara s dedicated space for meetings and events. On entry, please make your way to The Grand Ballroom. This is where our General Session, Cocktail Reception, and Wrap Up will be hosted. It is also where a light breakfast will be served prior to the conference and classes commencing. Turn leads into leases, improve resident retentions and maximise marketing ROI. GETTING THERE The Amara Sanctuary Resort is located at: 1 Larkhill Road, Sentosa Island, Singapore Just minutes from Singapore s central business and shopping districts, Universal Studios Singapore and Sentosa s attractions, there are on-site self-parking facilities for guests who wish to drive. Alternatively, the resort offers a complimentary shuttle which will pick up and drop off from Harbourfront MRT Station, Exit D. THE AMARA SANCTUARY RESORT 1 Larkhill Road, Sentosa Island, Singapore sentosa@amarasanctuary.com T: F: Social. Mobile. Smart. RENTCafé Attract prospects, turn leads into leases, and retain residents with an all-in-one marketing solution with dynamic websites, online leasing, and built-in social media and reputation management tools. YASC The Venue To learn more visit: YASC ASIA

5 Ground Floor First Floor Classrooms Registration / Hospitality Desk Cocktail Reception Meeting Rooms Cloud Services Desk Lifts Staff Room Mobile Phone Charging Station Computer Lab Toilets Ballroom 2 Ballroom 1 Entry to the hotel is opposite the MICE Building, across the driveway YASC Entrance Bar Driveway The Venue Lemongrass Halia Conference Room Plan The Venue 8 8 YASC ASIA 2016 YASC ASIA

6 Class Schedule Enhanced marketing efforts & unrivalled customer services. Morning Classes 11:15 12:15 COMMERCIALCafé Investment Management I Unit Sales Orion Business Intelligence Halia Afternoon Classes 13:20 14:20 Commercial LeasingPad I Halia Investment Management II* PAYscan elearning Afternoon Classes 14:25 15:25 Commercial LeasingPad II* Halia Social. Mobile. Smart. COMMERCIALCafé Deliver greater visibility of available units and provide tenants with best-in-class services through access to online payments, tenant statements, maintenance requests, and other services. Custom Financials & Accounting Trees Advanced Budgeting & Forecasting (ABF) I Facilities Management I * Advanced class Class Schedule To learn more visit: YASC ASIA

Class Schedule Afternoon Classes 15:45 16:45 Yardi Spreadsheet Reporting (YSR) Halia Bank Reconciliation: Bank Book Advanced Budgeting & Forecasting (ABF) II* Facilities Management II* Gain insight

7 Class Schedule Afternoon Classes 15:45 16:45 Yardi Spreadsheet Reporting (YSR) Halia Bank Reconciliation: Bank Book Advanced Budgeting & Forecasting (ABF) II* Facilities Management II* Gain insight with actionable business intelligence. Afternoon Classes 16:50 17:50 Commercial Property Management: Trends & Innovation Halia Financial Best Practices & Roundtable Reporting in Voyager Client Central & System Administration Class Schedule * Advanced class ORION Business Intelligence With more than 200 built-in KPI's and powerful, flexible reports and dashboards that provide a 360-degree view of your Social. Mobile. Smart. business. Orion ensures access to data that helps you improve business performance. To learn more visit: 12 YASC ASIA 2016

8 Class Overviews Shorten the leasing lifecycle and drive greater efficiency. Advanced Budgeting & Forecasting (ABF) I 14:25 15:25 Learn how to accurately and efficiently create short-term budgets (1/3/5 year) with projected values based on historical GL data, income via future rent schedules, or deals in pipeline. We will also discuss the use of market leasing assumptions, expense allocation using models and formulas, debt on the asset, and construction activity related to the asset. Advanced Budgeting & Forecasting (ABF) II* 15:45 16:45 This course will cover retail commercial forecasting, MLAs, sales, and FLO. We will also discuss retail reporting, long-term valuations, IRRs, cash flow reporting, and DCF analysis. Bank Reconciliation: Bank Book 15:45 16:45 Discover how automatic Voyager 7S bank reconciliation fits into the Asian banking infrastructure, including direct debit and automated EFT payments. Learn about major Bank Book implementation considerations, setup steps, and best practice processes post go-live. COMMERCIALCafé 11:15 12:15 Halia COMMERCIALCafé is your company s online presence for tenants and prospects. Provide tenants with best-in-class services through access to tenant statements and other tenant documentation, maintenance requests, and other service offerings. Additionally, provide greater visibility of available leases and promote properties for sale, while integrating corporate brand identity and messaging. Client Central & System Administration 16:50 17:50 This course will cover how to get the most from the new Client Central. We will also discuss system administration best practices, including setting up and managing users, groups, menus, security, and system configuration. Commercial LeasingPad I 13:20 14:20 Halia Commercial LeasingPad centralizes valuable customer and contact information in a single, global database. This course will review how to leverage the strengths of a browser-based platform designed for the tablet, and will provide real-time access to all activities related to all of your customer and leasing pipeline data. We will demonstrate how Commercial LeasingPad automates the leasing process from lead generation to lease execution by capturing the relevant data through each step of the process. Class Overviews Commercial LeasingPad II* 14:25 15:25 Halia In this deeper-dive into Commercial LeasingPad, you will learn about casual mall leasing, and advanced workflow and configuration. We will also discuss product enhancements rolled out in Commercial Property Management: Trends & Innovation 16:50 17:50 Halia This overview course will discuss innovation in CLP, including floor plans, stacking plans for offices. Together we will talk about your view on the marketplace, including trends and requirements. Social. Mobile. Smart. COMMERCIAL LeasingPad Eliminate duplicate data entry by automating the leasing process from lead generation through proposal creation and lease execution, and deliver a 360 view into all leasing and property management activities. Custom Financials & Accounting Trees 14:25 15:25 This course is an introduction to Yardi s custom analytics, and provides information on how to fulfill your custom financial reporting needs. Learn how to create templates using either standard or custom account trees. We will cover topics such as how to compare financial data from prior periods to the current period, and how to compare similar data across multiple properties. * Advanced class To learn more visit: YASC ASIA

9 Class Overviews elearning Class Overviews 13:20 14:20 Increase employee satisfaction and improve performance with a just-in-time training environment that connects employees to one another through a variety of communication tools, collaboration opportunities, and training event management all in a mobilefriendly solution that can be viewed from any web browser, anytime. Take advantage of Yardi s customizable self-paced courses or develop your own to design a multi-faceted education program that makes sense for your organization. Join us for a tour of Yardi s elearning University. Reporting in Voyager 16:50 17:50 Learn how to create key performance indicator (KPI) reports for leasing operations, asset management, budgeting, performance measurement, and cash flow. Unit Sales 11:15 12:15 15:45 16:45 Halia This course will cover residential unit sales, master plan, invoicing and more. Facilities Management I 14:25 15:25 Yardi Spreadsheet Reporting (YSR) This course covers how to use Voyager work orders to manage your maintenance tasks, staff, and materials. Other topics include basic work order capabilities and workflow, managing tasks, tracking inventory and labor, planned and unplanned preventive maintenance, and posting transactions to the general ledger. The course will also cover service requests and purchase orders. Facilities Management II* 15:45 16:45 Yardi Spreadsheet Reporting (YSR) is a Voyager technology that enables advanced report designers to create report packets of individual documents designed in Microsoft Excel or Word. This class will offer an overview of the capabilities of this product, and is designed to help you gain an understanding of how YSR can be used to create boardroom-quality reports. This course details the Yardi Fixed Assets module. The instructor will review proper module setup and usage, including how to create fixed assets and how to calculate, post, and report on depreciation. This course covers the Yardi Inventory Control module, which greatly enhances the inventory management capabilities of Voyager. We will cover the advantages of using this tool, and the process used to set up, manage, and report on your inventory. 16:50 17:50 This course will cover month-end processes, move-out accounting, AR, AP, PAYscan, year-end processes, and VENDORCafé. As a group, we will discuss key issues for AR and AP users. Investment Management I 11:15 12:15 Class Overviews Class Overviews Financial Best Practices & Roundtable In this course we will discuss cash flow, waterfalls, performance measurement, and the Yardi InvestorPlus product. Investment Management II* 13:20 14:20 Investment Management allows you to manage wholly-owned assets, joint ventures, equity participation, debt vehicles, and other investment types for both small and large portfolio investors. Topics include setting up complex investment structures as well as tracking investor units/ shares, cash flows and capital activity between investor and investment. This advanced course dives deeper into the Investment Management product, covering topics such as commitment recalculation, capital calls, income allocation, distribution reinvestment and how to set up tax withholding rules. Orion Business Intelligence 11:15 12:15 Discover how Orion Business Intelligence provides a browser-based business intelligence platform to report on your entire portfolio. This course will introduce the Orion BI platform built from your Voyager database and review tools such as SQL server reporting services and SQL server analysis services. Topics covered include: interactive and configurable dashboards that show key performance indicators, history, trending, and the use of Excel to create your own custom business intelligence reports. PAYscan 13:20 14:20 This course provides an overview of Yardi s Procure to Pay solution with emphasis on invoice processing, service contracts, and payments (check and EFT). PAYscan delivers consistent policies, eliminates paper invoices, and facilitates electronic invoicing. Come see the full transaction lifecycle, from PO to scanned invoice to payable to check/eft. If you re looking for ways to improve your AP process, this class is for you. * Advanced class 16 YASC ASIA 2016 YASC ASIA

Additional Information The Computer Lab The Computer Lab is your opportunity to speak one-on-one with our product experts, and get to find out more about how to apply what you learned in class to

In the lab you can: Speak to our experts Get hands-on with Yardi software Complete insight of portfolio and investor health. The Lab is open from 11:00 to 18:00.

They're here to answer your questions on how the Yardi Cloud environment is hosted, and what we re doing to keep your data protected.

10 Additional Information The Computer Lab The Computer Lab is your opportunity to speak one-on-one with our product experts, and get to find out more about how to apply what you learned in class to your business. Don't miss your chance to ask any questions you still have and to get personalized expert advice. In the lab you can: Speak to our experts Get hands-on with Yardi software Complete insight of portfolio and investor health. The Lab is open from 11:00 to 18:00. Learn more about the features you ve seen in class Additional Information Cloud Services This year YASC Asia is hosting local and international experts from our Cloud Services team. They're here to answer your questions on how the Yardi Cloud environment is hosted, and what we re doing to keep your data protected. The Cloud Services Desk is open from 11:00 to 18:00 Come to the Cloud Services Desk to: Meet the local team Hear about the latest innovations Find out what protects your data Have your questions answered! Insert Ad Here Social. Mobile. Smart. INVESTORPlus This front office solution s CRM functionality automatically tracks investor information, activities, tasks and correspondence. Dashboards and analytics reports provide portfolio-wide transparency and help your team quickly answer investor inquiries. To learn more visit: 18 YASC ASIA 2016

Centralise procurement to save money, improve productivity and mitigate risk. LA DOLCE VITA Ballroom Foyer COCKTAIL 6 p.m. to 8 p.m. Amara Sanctuary RECEPTION Join us for an evening in Italy!

11 Centralise procurement to save money, improve productivity and mitigate risk. LA DOLCE VITA Ballroom Foyer COCKTAIL 6 p.m. to 8 p.m. Amara Sanctuary RECEPTION Join us for an evening in Italy! Inspired by La Dolce Vita, our cocktail reception features Italian fusion canapes, live entertainment, and more Capture your memories with our Instagram printer, complete with emoticon cut outs! Fantastic prizes given away at the end of the evening A live musical experience from renowned singer / songwriter Nat Social. Mobile. Smart. PROCURE to Pay Automate the time-consuming building materials procurement process with Yardi Procure to Pay, a centralised platform that saves time and money. Gain complete spend visibility and streamline invoice processing. Get connected Mingle with peers, Yardi experts, and new YASC friends. Escape the city at our Italian-themed island oasis Treat yourself to a selection of traditional Italian and international cuisine To learn more visit: 20

12 Notes Notes Notes Notes 22 YASC ASIA 2016 YASC ASIA

13 Notes Manage preventative and responsive maintenance tasks from your desktop or mobile device. Notes Social. Mobile. Smart. ADVANCED Maintenance Schedule, track and manage all preventative, routine and emergency facilities management tasks from your desktop or mobile device with solutions specifically designed to handle your maintenance, inspections, fixed assets and inventory control management needs. 24 YASC ASIA 2016 To learn more visit: 25

14 Notes Notes Notes Notes 26 YASC ASIA 2016 YASC ASIA

COMMERCIALCafé, CONDOCafé, CTI, Orion, RENTCafé, ResidentShield, VENDORCafé, Voyager, and Yardi are either registered trademarks or trademarks of Yardi Systems, Inc.

15 Thank you for attending YASC 2016 We look forward to seeing you next year! Notice Design and content 2016 Yardi Systems, Inc. All rights reserved. Information is subject to change without notice and does not represent a commitment on the part of Yardi Systems, Inc. COMMERCIALCafé, CONDOCafé, CTI, Orion, RENTCafé, ResidentShield, VENDORCafé, Voyager, and Yardi are either registered trademarks or trademarks of Yardi Systems, Inc. in the United States and/or other countries. Excel, Exchange, Word, and Microsoft are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries. All other products mentioned herein may be trademarks of their respective companies. Cisco is a registered trademark of Cisco Systems In. in the United States and/or other countries. Citrix is a registered trademark of Citrix Systems Inc. in the United States and/or other countries. All other products mentioned herein may be trademarks of their respective companies.

Agenda & Course Descriptions

Agenda & Course Descriptions August 30-31 Sydney, Australia Agenda and Event Planner Wednesday 30th August 07:45 09:00 Registration and Light Breakfast 09:00 10:30 Keynote Address & General Session 10:30