IT Balanced Scorecard
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- Ursula Richards
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1
2 IT Balanced Scorecard Dalibor Uremovid KING ICT d.o.o.
3 Sponzori
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5 Zašto IT BSC? 95% zaposlenika nije upoznato i/ili ne razumije organizacijsku strategiju 90% ne uspijeva izvršiti zacrtanu strategiju 86% raznih timova po projektima raspravlja o strategiji manje od 1 sata na mjesec 70% organizacija ne povezuju inicijative srednjeg menadžmenta sa strategijom 60% organizacija ne povezuje strategiju s budžetom Balanced Scorecard Collaborative (2004)
6 Zašto IT BSC (2)? 1. Formuliranje (uobličavanje) strategije 2. Pradenje realizacije strategije Svi govore o nadzoru, kontroli, izvješdivanju 4M s (Motivate, Manage, Monitor, Measure) CobiT 4 domene -> Monitor and Evaluate ISO standardi Plan Do Check Act ciklus You can t manage what you don t measure! (Dr. W. Edwards Deming ili F. John Reh ili Peter Drucker ili...)...
7 Sadržaj predavanja Zašto? BSC IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak
8 Balanced Scorecard (BSC)
9 IT BSC BSC perspektive IT BSC perspektive Financije Doprinos organizaciji Korisnici Orijentacija prema korisnicima Interni procesi Operacijska izvrsnost Učenje i razvoj Orijentacija prema bududnosti
10 Strateška mapa
11 Mjere Perspektiva Cilj Mjera Doprinos organizaciji Povedanje učinkovitosti procesa Broj aktivnosti procesa u jedinici vremena Orijentacija prema korisniku Zadovoljstvo korisnika Ocjene upitnika poslovnih sektora Operacijska izvrsnost Performanse razvoja Mjere funkcijskih točaka za produktivnost, kvalitetu i isporuke Orijentacija prema bududnosti Upravljanje znanjem Količina podataka u bazi znanja
12 Implementacija - koraci 1. Definirati misiju, viziju, strategiju 2. Organizirati poslovne ciljeve u perspektive (Objectives) 3. Odrediti metrike za svaki cilj (Measures, KPI) 4. Odrediti ciljane vrijednosti za svaki KPI (Targets) 5. Implementirati sustav prikupljanja, pradenja i izvještavanja o indikatorima 6. Izraditi akcijski plan za ostvarivanje ciljanih vrijednosti (Initiatives) 7. Izgraditi dokumentaciju i proces za samoodržanje sustava IT BSC 8. Pokrenuti proces (Plan Do Check Act) Papir i olovka MS PPS 2007
13 Alati na tržištu za BSC MS Excel MS Access StrategyMap Dialog Strategy CorVu ActiveStrategy Enterprise Cognos Metric Manager Peoplesoft Enterprise Scorecard ARIS BSC SAS Strategic Performance Management MS PerformancePoint Server
14 MS PerformancePoint Server 2007 Microsoft Office PerformancePoint Server 2007 is an integrated performance management application that enables you to monitor and analyze your business. Monitoring (Nadzor) Pruža svim korisnicima uvid u organizacijske performanse kako bi mogli poduzimati prave akcije. Analytics (Analiza) Modna vizualizacija i analiza čini kompleksne informacije transparentnijima i lakšim za razumjevanje Planning (Planiranje) Omogudava svim korisnicima stalni doprinos i interakciju u procesima planiranja, budžetiranja i predviđanja
15 MS PerformancePoint arhitektura (1)
16 MS PerformancePoint arhitektura (2)
17 Dashboards
18 Hype Cycle 18
19 Step By Step (1) 1. Organizirajte se Odbor za BSC Periodični sastanci Ovlasti i odgovornosti Početna edukacija IT djelatnika (ppt-s, literatura MSPPS,...) 2. Instalirajte PerformancePoint Server 2007 okolinu Virtualna mašina 15 GB Ved postojeda okolina + MS PPS 2007 ( 20000$ + 200$ * seats) 3. Papirom i olovkom definirajte misiju, viziju, strategiju ciljeve po perspektivama KPI, ciljane vrijednosti i način na koji dete ih prikupiti iz sustava
20 Step By Step (2) 4. Pokrenite Dashboard Designer 5. Kreirajte workspace
21 Step By Step (3) 6. Unesite ciljeve, KPI-jeve, ciljane vrijednosti 7. Odaberite izvor podataka za KPI-jeve
22 Step By Step (3) 8. Kreirajte scorecard u Designeru 9. Kreirajte dashboard u Designeru
23 Step By Step (4) 10.Publicirajte na SharePoint site ili export u Excel tablicu
24 Zaključak... Zašto IT BSC (3)? 1. Demonstracija IT doprinosa organizaciji Jedan od Top 5 izazova za IT menadžere! 2. IT upravljanje CobiT Odluka o primjerenom upravljanju IS-om od HNB-a Standish i drugi izvještaji 3. Optimizacija troškova i učinkovitost KPI-jevi Upravljanje performansama Usklađenost s ciljevima 4....
25 Linkovi i literatura Virtualna mašina BI/PM za Virtual PC 71-available-for-public-download/ Knjige Auerbach - Implementing the IT Balanced Scorecard Wiley Publishing - Microsoft Office PerformancePoint Server 2007 Baza KPI-jeva dalibor.uremovic@king-ict.hr
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27 Ispunite upitnike i osvojite nagrade! Ponedjeljak Wireless Notebook Optical Mouse 3000 Utorak ARC Mouse Srijeda Wireless Mobile Mouse 3000 Četvrtak Wireless Laser Desktop 6000 v3
28 OPATIJA Hvala!
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