Optimising business from reporting to
|
|
- Sybil Lang
- 6 years ago
- Views:
Transcription
1 1 AIRLINES Optimising business from reporting to forecasting SeaPort Airlines case study
2 1 Today s business context As a scheduled commuter airline serving some of the most remote communities in North America, SeaPort Airlines is focused on providing an excellent customer service to often small, rural communities that rely on its operations. The airline is increasingly dedicated to providing regional service that connects those communities to hub airports for wider onward travel. To help facilitate its operations and to build partnership links with airlines operating from hubs, SeaPort completed cut-over to Amadeus Altéa Passenger Service System in March The migration led to the implementation of its first Interline agreement with Alaska Airlines and presented an excellent opportunity for SeaPort to consider its Business Intelligence (BI) capability and ability to gain value from the data it collects. The new solution deployed moves SeaPort from an Excel-based, highly manual process to an advanced, cloud-based BI model which lays the foundation for next-generation analytics. The transformation goals _Transform Business Intelligence process and infrastructure to deliver more detailed reports, more rapidly to SeaPort s executives _Deliver the insight needed in order to be able to better negotiate new interline agreements with SeaPort s larger partners _Make the best possible use of the data the airline collects by breaking down silos to provide a more holistic view of the business in a cost effective and flexible outsourcing approach _Make better business decisions by monitoring performance much more closely _Offer increased personalisation and better customer experience
3 2 They ve helped us gain capabilities we never dreamed of having previously. Claire James Marketing Director, SeaPort Airlines Getting the whole picture The cloud based system offers us huge flexibility as we can load data extremely fast and Amadeus has a team of data scientists that can get to work on it right away. We just don t have the resources or skills to do that here. Recognising the value of its data and the opportunity presented by a new generation of data storage and analysis technologies SeaPort took the strategic decision to outsource its BI to Amadeus Travel Intelligence division. Working in close partnership the first step of the process was to integrate the airline s data and migrate to Amadeus cloud-based Travel Intelligence Engine, which brings the full range of the airline s own data into one single, integrated data store. As Claire James, Marketing Director, SeaPort Airlines comments The cloud based system offers us huge flexibility as we can load data extremely fast and Amadeus has a team of data scientists that can get to work on it right away. We just don t have the resources or skills to do that here. Based on new generation cloud-based data storage this approach is far more flexible and easy to analyse than traditional data warehouses providing the flexibility to process data rapidly in line with business needs. James describes the experience, How quickly everything was put together was a pleasant surprise. Previously with other vendors we didn t experience the same level of support. Amadeus was wonderful at walking us through the transformation. They ve helped us gain capabilities we never dreamed of having previously.
4 3 For SeaPort speed and flexibility are key. Without the resources and mix of necessary skills in-house the airline wanted to benefit from a much faster approach to analytics taking advantage of new big data tools and technologies. Its executives needed to make quick decisions based on load factors and the performance of individual routes, which are now possible thanks to the easy to use and integrated dashboards. But for SeaPort this is only phase one of the journey, as James explains: In phase two of the programme we will move beyond reporting and be able to forecast using predictive analytics, bringing in even more datasets we want to be able to understand the individual customer so we can personalise. Phase two of the programme is currently being designed collaboratively between Amadeus data science team and SeaPort s own executives. Following a two-day workshop an initial area of A fresh approach Empowering SeaPort s leadership and operational teams With our previous approach to BI we would frequently be told that s just not possible or that will take three months. Now we are up and running in the cloud in just 60 days and Amadeus team can add a new report in hours or days, not months. said James. Once the data was integrated attention quickly In short, it is an integrated snapshot of the moved to gaining value by translating that data business. into a range of easily digestible dashboards As James describes the impact was immediate and and executive reports. Importantly these Daily addressed a long-held challenge, Previously we Snapshot reports needed to be visually appealing had various silos with everyone operating in their showing company performance daily allowing for own line, but Amadeus Travel Intelligence allows rapid and accurate decision-making. us to see the business as a whole in an automated Soon to be developed executive dashboards will way and that s huge for us. We can have certain deliver a single view of the business incorporating reports that go out to executives, others for our social media data, operational data, reservations pilots and some for our customer service team information and data from the company s the reports are segmented and we know what we accounting systems. need to for the first time. A fresh approach to business intelligence focus is to empower the executive team with booking curve analysis which provides a forward looking view of projected bookings for the coming two week period. Based on this analysis SeaPort will be able to adjust its pricing, run promotions or take staffing decisions based on projected demand. Previously there was a lot more retrospective analysis and we would say hey look we should have done something different. Now we can see the future-looking picture and make those decisions pro-actively, which is huge. Under phase two of the programme Amadeus data scientists are working with SeaPort s own teams on a series of training sessions, which will mean the airline s own people become fluent in data visualisation tools such as Tableau. This gives the airline even greater flexibility and means dashboards can be tailored rapidly to meet the needs of the moment.
5 4 Results at-a-glance _SeaPort is embarking on phase two of its BI journey, which will see a wider range of forecasting and predictive analytics, ultimately supporting the airline s ability to offer a truly personalised service and offer to its customers. _Wide range of BI reports delivered daily on an automated basis and segmented according to recipient (executive, pilot, customer service team). An initial benefit is the powerful information SeaPort has been able to bring to bear during its interline partnership negotiations with network carriers. _Cloud-based data repository using the Amadeus Travel Intelligence Engine that integrates a wide range of the airline s own data with external sources. This lays the foundation for a newgeneration BI programme. _Executive dashboard providing a single view of the airline s performance incorporating the latest in data visualisation techniques. _A new booking curve analysis that provides a future-looking view of expected bookings to guide pricing and promotional decisions. _Ability to run new reports in a matter of hours or days rather than months We re moving from reporting to forecasting in order to optimise our business. That will help us understand our customers more fully in order to be able to personalise. It s only taken a couple of months to get this far, which underlines the possibilities of a cloud-based approach which uses new technologies that are not impeded by SQL. Claire James Marketing Director, SeaPort Airlines
6 5 Shaping the future of travel With more than 25 years experience dealing with travel data and high performance technology in the travel industry, Amadeus supports its customers with their transformation to the next generation of Business Intelligence. Amadeus works in more than 195 countries and processes more than 440 million bookings each year. The Travel Intelligence Unit is a new area of IT diversification for Amadeus. Amadeus is strongly committed to actively expand this new division, which is seen as a key strategic lever to lay the foundations of future growth for the company. Our ambition is to shape the future of travel by providing market-leading Travel Intelligence solutions and services to our customers.. Find out more For further information, reach out on: travel.intelligence.sales@amadeus.com or speak to your Amadeus Account Manager today.
Good morning everyone. I m Julia Sattel, Senior Vice President of Airline IT. It sapleasuretobehere.
Good morning everyone I m Julia Sattel, Senior Vice President of Airline IT. It sapleasuretobehere. This morning both Luis and Holger have described a growing airline industry which is becoming increasingly
More informationDigital Insight CGI IT UK Ltd. Digital Customer Experience. Digital Employee Experience
Digital Insight Digital Customer Experience Digital Employee Experience Digital Insight Internet of Things Payments IP Solutions Cyber Security Cloud 2015 CGI IT UK Ltd. Contents Introduction Business
More informationTECHNOLOGY VISION FOR SALESFORCE
TECHNOLOGY VISION FOR SALESFORCE 2017 CONTENTS INTRODUCTION 3 AI IS THE NEW UI 5 Experience Above All ECOSYSTEM POWER PLAYS 10 Beyond Platforms DESIGN FOR HUMANS 15 Inspire New Behaviors CONCLUSION 20
More informationThe Microsoft Cloud Advantage. SAP on Azure. The Microsoft cloud advantage
SAP on Azure The Microsoft cloud advantage The cloud imperative Today, it isn t a matter of if you re taking SAP to the cloud. It s when. And more importantly, how you re going to make it happen. The cloud
More informationThe Five Stages of a Successful Agile Transformation
White Paper The Five Stages of a Successful Agile Transformation Providing you with: An understanding of Agile s key principles and processes Advice on defining an effective transformation strategy Tips
More informationMicrosoft Services. Time to Make Legal a Digital Workplace
Microsoft Services Time to Make Legal a Digital Workplace Going Digital in Legal Make Legal a Digital Workplace that can help meet the increased expectations of today Corporate legal departments and law
More informationNetwork and Route Performance Management
Solution in Detail Passenger Travel and Leisure Executive Summary Solution Overview Contact Us Network and Route Performance Running a Profitable Travel and Leisure Business Running Profitably Controlling
More informationAccess acloud. Software to grow with speed and ease
Access acloud Software to grow with speed and ease Expense Management Finance & Accounting HR Absence Management Invoice Automation CRM Business Intelligence Why cloud? Cloud applications have become an
More informationClimate makes for an effective workplace at Deloitte
Project Location 550 Bourke Street Melbourne VIC 3000 Australia Client Deloitte Climate makes for an effective workplace at Deloitte To explore the influence of the Climate workplace program on people
More informationDig Deeper. Discover Diamonds. Reveal insights to drive business decisions with Pronto iq
Dig Deeper. Discover Diamonds. Reveal insights to drive business decisions with Pronto iq Introducing Pronto iq Pronto iq brings Next Level Analytics to your business a deeper level of business intelligence
More informationUnlock the business benefits of Oracle Fusion HCM through Capgemini SWIFT
Unlock the business benefits of Oracle Fusion HCM through Capgemini SWIFT Oracle Fusion Human Capital Management (HCM) enables organizations to leapfrog the transactionbased approach to a process-based
More informationTHE BUSINESS LEADER S GUIDE TO. Becoming a Social Business
THE BUSINESS LEADER S GUIDE TO Becoming a Social Business Introduction Customers expect personalized, one-to-one interactions whenever and wherever they interact with your brand and a growing number of
More informationAdobe Document Cloud Creates Better, Faster Digital Workflow Experiences
A Forrester Total Economic Impact TM Study Commissioned By Adobe May 2017 Adobe Document Cloud Creates Better, Faster Digital Workflow Experiences Adobe Document Cloud is a suite of services and software
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationProactive Listening: Taking Action to Meet Customer Expectations
2013 Proactive Listening: Taking Action to Meet Customer Expectations Summary: Proactive listening lets your company meet your customers demands for coordinated, responsive treatments. A proactive listening
More informationLOST YOUR CRM DIRECTION?
LOST YOUR CRM DIRECTION? THIS 5-STEP ROADMAP CAN HELP The better an organisation understands its customers and their needs and their expectations, the greater opportunity it has to satisfy those needs
More informationQUICK FACTS. Improving Business Intelligence Performance for Activision TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.
[ Media and Entertainment, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Media and entertainment Revenue: $4.9 billion Employees: Over 4,000 Geographic
More informationSuntory draws deep from BOARD s well of business intelligence
CASE STUDY BOARD At a glance Organisation Suntory Australia Pty Ltd Industry Liquor Wholesaler Location Head Office Sydney Solution BOARD business intelligence and corporate performance management Objective
More informationWhen the Disco ends you don t need to stop moving Review of the best alternatives to Oracle Discoverer Tim Dickinson
When the Disco ends you don t need to stop moving Review of the best alternatives to Oracle Discoverer Oracle EBS Reporting post Discoverer Thinking about using a non-oracle product to provide Oracle E-Business
More informationPortman Travel The business travel experts. Portman Three Sixty
Portman Travel The business travel experts Portman Three Sixty Who we are 56 Years In business Portman is UNIQUE Largest Global network IIP (Gold) & ISO certified Technology innovators 275m turnover Where
More informationA SURVEY & ANALYSIS OF THE IMPACT OF THE EU RULES ON WORKING TIME DIRECTIVE WHAT THIS MEANS FOR THE FIELD SERVICE INDUSTRY
A SURVEY & ANALYSIS OF THE IMPACT OF THE EU RULES ON WORKING TIME DIRECTIVE WHAT THIS MEANS FOR THE FIELD SERVICE INDUSTRY www.clicksoftware.com A Survey & Analysis of the Impact of the CONTENTS Introduction
More informationRED HAT CONSULTING EMPOWERING YOUR INNOVATION
RED HAT CONSULTING EMPOWERING YOUR INNOVATION www.redhat.com We are more than satisfied with the quality of solutions and services provided by Red Hat. The complex nature of this project suggested that
More informationA Modern Intranet Defined
A Modern Intranet Defined 1 What is a modern intranet? Success in today s competitive marketplace is often measured on how quickly a company adapts to market conditions, industry trends, competitive threats,
More informationCOGNITIVE QA. Journey To. The New Essential Ingredient
COGNITIVE QA Journey To The New Essential Ingredient THE DRIVE TO COGNITIVE QA AND INTELLIGENT TESTING FOR SMART PRODUCTS AND APPLICATIONS Quality Assurance (QA) and Testing operations are in catch-up
More informationMachine Learning Technologies for The Hospitality Industry
Machine Learning Technologies for The Hospitality Industry The emergence of new computing technologies has unlocked the gate for hospitality businesses to enter the Machine Learning and Big Data arena.
More informationAt the Heart of Maximizing Ancillary Revenues
At the Heart of Maximizing Ancillary Revenues Leveraging to Improve Ancillary Revenues for Airlines Abstract As global competition continues to shrink profit margins, airlines are seeking ways to increase
More informationUtilising travel data and technology to inform your travel programme
Utilising travel data and technology to inform your travel programme How to make the most of your travel data utilising guided analytics and current technologies - by ATPI s John Brunkow Expert Insight
More informationPremier ERP Consulting & Business Solutions. altavistatech.com
Premier ERP Consulting & Business Solutions altavistatech.com Table of Contents 4 6 8 26 30 32 34 36 About Alta Vista Our Core Values Our Ideal Clients Our Services Our Process ISV Marketplace Testimonials
More informationIntroduction. Charting the future of customer care through a core optimization philosophy.
Ralf Hiemisch /Getty Images Charting the future of customer care through a core optimization philosophy. Until recently, the majority of the discussions Five dynamics shifting the industry around customer
More informationRecruitment and Staffing Software for Fast-Growing Firms. Managing Growth for Recruitment Agencies
Recruitment and Staffing Software for Fast-Growing Firms Managing Growth for Recruitment Agencies Contents Page Managing Growth for Recruitment Agencies 3 Act Like a Company of Tomorrow, not Today 4 Presentation
More informationCSP Automation Guide. For Microsoft Direct CSPs
CSP Automation Guide For Microsoft Direct CSPs Introduction Services Market Maturity. There is little doubt that the use of cloud, either public, hybrid or SaaS is growing fast. 57% of organizational infrastructure
More informationProven Predictable Results orientated
Proven Predictable Results orientated Accelerate your ambitions Meeting the needs of the modern consumer requires business solutions and services that are seamless, cost effective, fast, flexible and 100%
More informationMAXIMISING GROUP SALES AND BOOKING MANAGEMENT WITH GROUPS NEXT GEN
MAXIMISING GROUP SALES AND BOOKING MANAGEMENT WITH GROUPS NEXT GEN Published 2017 By Calrom A problematic landscape Industry overview; What issues are facing airlines Groups departments... Managing group
More informationGraduate Programme Brochure.
Graduate Programme Brochure www.dccgraduateprogramme.com Contents: CEO Foreword 1 at a Glance 2 The DCC Graduate Programme at a Glance 3 Our Vision 4 Streams on Offer 6 Career, Personal & Professional
More informationOxygen Intranet. A best-practice intranet that is rapidly deployed and helps you get the most out of Office 365
Oxygen Intranet A best-practice intranet that is rapidly deployed and helps you get the most out of Office 365 Get more from Office 365 Office 365 is a huge and powerful platform it can be so big that
More informationEPM Comes of Age. Planning in the Cloud Delivers Better, Faster Results. Summary
EPM Comes of Age Planning in the Cloud Delivers Better, Faster Results Summary Even in the fairly recent past there has been resistance to the cloud: It s just not how we do things round here. But a survey
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More information8TIPS. for Successful CRM Implementation
8S for Successful CRM Implementation 8 S 1. Use the CRM system 2. Customize the system at all possible levels. 3. Don t force-fit features you don t need. 4. Automate routine. Use your time for what s
More informationWhat Cloud-based contact centres will mean for customer satisfaction. What Cloud-based contact centres will mean for customer satisfaction
What Cloud-based contact centres will mean for customer satisfaction Much has been written about the business benefits of moving the contact centre to the Cloud but how does this transition translate into
More informationBroccolini Construction
CASE STUDY Broccolini Construction Challenge Broccolini Construction was using Newforma to manage parts of their projects, but needed a way to simplify and standardize their processes. Solution Using Procore
More informationRevenue Accounting Solutions
Revenue Accounting Solutions Contents Revenue Accounting Solutions RAPID Passenger RAPID Cargo RAPID Analytics RAPID Managed Services 1 3 9 15 21 1 Revenue Accounting Solutions Mercator is revolutionizing
More informationE-J Electric Company
CASE STUDY E-J Electric Company At E-J Electric Installation Co., three family generations have created an organization that is dedicated to using the most modern technology. E-J has a 117-year reputation
More informationPresenter Name Date INTRODUCING HONEYWELL EVANCE FACILITY MANAGER
Presenter Name Date INTRODUCING HONEYWELL EVANCE FACILITY MANAGER Problem Overview 1 Facility managers using Notifier systems find it difficult to effectively maintain and manage their systems Problem
More informationNEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT
NEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT TRENDS FROM MATURING LICENSE MANAGEMENT TEAMS The Oracle LMS Steering Group Oracle Open World India 2017 New Delhi The Oracle License Management Services
More informationMarketing Automation: One Step at a Time
Marketing Automation: One Step at a Time 345 Millwood Road Chappaqua, NY 10514 www.raabassociatesinc.com Imagine a wall. Your small business is on one side. A pot of gold is on the other. The gold is the
More informationENGAGEMENT SERVICES ENGAGEMENT
SERVICES SOLUTION SUMMARY EFFECTIVE USER SUPPORT FOR THE DIGITAL WORKPLACE Transforming employee engagement with self-service, preventative analytics and user adoption services The latest devices. The
More informationThanks again for your interest in joining the VAL team, and I look forward to reading your application soon good luck!
Dear candidate, Could you be our new Policy and Communications Coordinator? This is an exciting time at Voluntary Action Lewisham as we embark on a journey to create a new offer for civil society in our
More informationPUTTING THE i IN CRM. The benefits to the individual and the entire firm
PUTTING THE i IN CRM The benefits to the individual and the entire firm Table of Contents The Power of CRM for the Individual 3 Creating a Unified Voice to Your Customers 4-5 The Value of CRM 6 Conclusion
More informationRETAIL ANALYTICS KX FOR RETAIL SOLUTIONS
RETAIL ANALYTICS KX FOR RETAIL SOLUTIONS 02 ABOUT US Kx has been the global software leader for complex analytics on massive-scale streaming data for over two decades. The Kx technology is an established
More informationWorkforce capacity and planning model
Workforce capacity and planning model July 2016 1 Contents Introduction 2 Context 3 Using the model 5 Model overview 7 Identify current worker activity, jobs and roles 9 Identify new activities, jobs and
More informationHow a managed CMS can transform the customer experience
Whitepaper March 2018 How a managed CMS can transform the customer experience.1 By 2020, customer experience will overtake price and product as the key brand differentiator. Source: Customers 2020: The
More informationAccenture Business Journal for India Shaping the Future with As-a-Service:
Accenture Business Journal for India Shaping the Future with As-a-Service: Transforming businesses with a new approach to boosting profitability and productivity For many companies in India, improving
More informationHow data gravity is pulling your analytics to the cloud
How data gravity is pulling your analytics to the cloud Data and applications used to be hosted locally, on organizations own premises. But a cloud-computing revolution has changed this default. Data is
More informationHotelQuickly Satisfies the Need for Speed with Tableau
CUSTOMER SUCCESS STORY HotelQuickly Satisfies the Need for Speed with Tableau The revolution in data and analytics is changing what businesses know about their customers. At the same time, the growth of
More informationThe value of CRM to the legal sector
The value of CRM to the legal sector Who is Chess Digital? Expertise is at our core. Since 1994, Chess Digital has provided award-winning, market-leading solutions to companies in the legal sector enhancing
More informationDO MORE WITH YOUR DATA
DO MORE WITH YOUR DATA Analytics8 is a highly skilled, specialist consulting organisation that delivers customised data and analytics solutions across data management, data visualisation and advanced analytics.
More informationAnalytics in the Cloud, Cross Functional Teams, and Apache Hadoop is not a Thing Ryan Packer, Bank of New Zealand
Paper 2698-2018 Analytics in the Cloud, Cross Functional Teams, and Apache Hadoop is not a Thing Ryan Packer, Bank of New Zealand ABSTRACT Digital analytics is no longer just about tracking the number
More informationIntegrated Social and Enterprise Data = Enhanced Analytics
ORACLE WHITE PAPER, DECEMBER 2013 THE VALUE OF SOCIAL DATA Integrated Social and Enterprise Data = Enhanced Analytics #SocData CONTENTS Executive Summary 3 The Value of Enterprise-Specific Social Data
More informationWatch our predictions come true! In-Database Analytics with EXASOL: Unlocking Big Data Potential in E-Commerce
Watch our predictions come true! Case Study // In-Database Analytics with EXASOL: Unlocking Big Data Potential in E-Commerce Management Summary Keywords Online shopping Market basket analysis Data analysis
More informationACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION
ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet
More informationService Landscape Methodology
White paper Service Landscape Methodology Service Landscape Methodology (SLM) is a new way of approaching large IT service delivery. SLM is unique to Fujitsu and offers a number of benefits. In this paper
More informationManage technological disruptiveness, Leverage HCL s Public Services to get greater value
Manage technological disruptiveness, Leverage HCL s Public Services to get greater value Public Services practice at HCL HCL Technologies a USD 6.5 billion global company brings IT and engineering services
More informationNEXT-GENERATION CUSTOMER EXPERIENCES IN THE CLOUD
DELIVER NEXT-GENERATION CUSTOMER EXPERIENCES IN THE CLOUD PURECLOUD BROCHURE HOW CAN THE CLOUD HELP YOU GIVE CUSTOMERS THE EXPERIENCES THEY WANT EVEN AS THEIR EXPECTATIONS EVOLVE? PROBLEM: Keeping up with
More informationTrusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
More informationBank of Ireland. Service Integration as a means to govern a multivendor. 11 th October 2013
Bank of Ireland Integration as a means to govern a multivendor IT estate 11 th October 2013 Gerry Flanagan (Accenture) Sharon Donnelly (Bank of Ireland) Agenda Introductions What is Introduction and why
More informationACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK. Imagine where we will go together...
ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK Imagine where we will go together... Imagine where we will go together... AGENDA TUESDAY APRIL 19TH 12:00 PM Lunch (outside Ali Conference
More informationCreate your ideal data quality strategy. Become a more profitable, informed company with better data insight
Create your ideal data quality strategy Become a more profitable, informed company with better data insight An Experian Data Quality White Paper March 2015 Introduction...1 The levels of data quality sophistication...2
More informationConnected Experiences.
Connected Experiences. Welcome to Event Travel Management Our Services ABOUT US WHY ETM? 1 EVENT MANAGEMENT 2 DELEGATE MANAGEMENT Event Travel Management (ETM) provides professional event management services
More informationAon Hewitt Talent, Rewards and Performance. People Strategy. Turbocharged by people analytics. November 2017
Aon Hewitt Talent, Rewards and Performance People Strategy Turbocharged by people analytics November 2017 Table of contents Introduction...1 People analytics as a foundation...2 Building a data driven
More informationTo win over grocery shoppers, rethink your technology and embrace a unified commerce approach
A white paper by PCMS, a proven global provider of grocery commerce solutions Winter 2017 To win over grocery shoppers, rethink your technology and embrace a unified commerce approach Winter 2017 Introduction
More informationLearning and Talent Analytics:
Learning and Talent Analytics: Practical strategies to drive real outcomes David Wilson, CEO / david.wilson@fosway.com / @dwil23 9/21/2015 1 The realities of Analytics in European companies today The business
More informationSUPPLY CHAIN ANALYTICS
SUPPLY CHAIN ANALYTICS THE IMPORTANCE OF REAL-TIME ANALYTICS AND HOW IT S OPTIMIZING SUPPLY CHAIN PERFORMANCE YOUREDI Supply Chain Analytics: Introduction SUPPLY CHAIN ANALYTICS: The Importance Of Real-time
More informationFrom Growing Pains to Embracing Change
SolutionsIQ From Growing Pains to Embracing Change Case Study How shifting to an Agile mindset helped this customer support company accelerate time to market Client Profile Our client, a cloud-based customer
More informationAnalytics: Laying the Foundation for Supply Chain Digital Transformation
November 2017 Analytics: Laying the Foundation for Supply Chain Digital Transformation By Sanjiv Mahajan, Sandip Saha and Alfonso Macias As supply chain leaders set objectives and strategies for 2018 and
More informationLufthansa accelerates the progress of travel innovation. DXC Technology services designs and implements Open API for leading German airline
Objective Create an Open API for external developers to make data more available in order to encourage innovation of travel services Approach Issued request for proposal to vendors with appropriate technical
More informationWhy Microsoft Dynamics NAV?
Microsoft Dynamics Gold Partner Why Microsoft Dynamics NAV? Microsoft Dynamics Enterprise Resource Planning Why Microsoft Dynamics 365? Connect your business, like never before Microsoft Dynamics 365 Business
More informationChanging the direction of BI in Government
Changing the direction of BI in Government Business Led, Rapid Deployment, Immediate Value November 2016 Agenda Talk a bit Do some cool stuff About Aginic Young, energetic, analytics business. 25 people
More informationUNLOCKING YOUR DATA POTENTIAL TO ENHANCE DECISION MAKING AND NATIONAL SECURITY
UNLOCKING YOUR DATA POTENTIAL TO ENHANCE DECISION MAKING AND NATIONAL SECURITY Mark Jacobsohn Senior Vice President jacobsohn_mark@bah.com Shelly Davis Principal davis_shelly@bah.com David Forbes Principal
More informationSeven Ways Metals, Mining, & Materials Companies Turn Data into a Sustainable, Competitive Advantage
Seven Ways Metals, Mining, & Materials Companies Turn Data into a Sustainable, Competitive Advantage This guide focuses on streamlining the flow of information within Metals, Mining & Materials (MMM) companies.
More informationMeasure Social Media Like a Pro: Social Media Analytics Uncovered
Measure Social Media Like a Pro: Social Media Analytics Uncovered To kick off the year 2016, more than 1 billion people logged onto Facebook. Every day, 934 million users access Facebook from their mobile
More informationNetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle. Why NetSuite CRM+? NETSUITE BENEFITS. Data Sheet
NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using NetSuite CRM+ include 1 : Improve sales productivity by 15%
More informationLean in the Service Industry
Lean in the Service Industry Point of View DRAFT January 2005 The Service sector faces twin challenges of improving total customer service and managing costs Back Office Processing and Call Centres will
More informationBusiness White Paper Gain insights from your data; take action to increase efficiency
Gain insights from your data; take action to increase efficiency Advanced analytics reshape MRO in aviation and other sectors Table of contents The changing MRO realities 2 A key challenge: MRO data 3
More informationCommonwealth Financial. Network Boost Project Efficiency and Transparency with Quick Base. Case Study. The Challenge. The Solution.
Case Study Commonwealth Financial Network Boost Project Efficiency and Transparency with Quick Base At Commonwealth Financial Network, empowering 1,500 financial advisors nationwide with the right technology
More informationThe Current and Future State of Digital Supply Chain Transformation
The Current and Future State of Digital Supply Chain Transformation A cross-industry study with 337 executives in over 20 countries reveals expectations on digital transformation. Table of Contents Executive
More informationMoving to the cloud: A guide to cloud business management technology
Moving to the cloud: A guide to cloud business management technology 2 Contents This guide is for companies considering moving to a cloud business management system or cloud ERP. Using researched evidence,
More informationStrategies for the digital leader. Keys to delivering excellence in digital manufacturing today
Strategies for the digital leader Keys to delivering excellence in digital manufacturing today By Çağlayan Arkan, General Manager of Worldwide Manufacturing & Resources at Microsoft When we talk about
More information2 ebook Increase Service Visibility
Increase Service Visibility Establish a single system of record for IT with better visibility into business-critical services and the systems that power them Start You get the call. A critical business
More informationENGAGING EMPLOYEES: A KEY COMPETITIVE DIFFERENTIATOR
ENGAGING EMPLOYEES: A KEY COMPETITIVE DIFFERENTIATOR 1. ENGAGING EMPLOYEES: A KEY COMPETITIVE DIFFERENTIATOR There is a link between employee engagement and organisational performance, which is why employee
More informationXchanging provides technology-enabled business solutions to the global commercial insurance industry.
XCHANGING A CSC COMPANY XCHANGING Xchanging provides technology-enabled business solutions to the global commercial insurance industry. WHY XCHANGING? We deliver market leading insurance software that
More informationCLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK
CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable.
More informationNETSUITE CRM+ Powerful CRM that Drives the Complete Customer Lifecycle
NETSUITE CRM+ Powerful CRM that Drives the Complete Customer Lifecycle Today s successful companies are agile and responsive to their customer s needs. Where possible, they ve replaced manual processes
More informationThe Future of Building Energy Management Next generation solutions driven by the convergence of technology and competition
The Future of Next generation solutions driven by the convergence of technology and competition The role of smart buildings in sustainable procurement 9 July 2013 Mega Trend: is the New Green 2 Cities
More informationSTATE OF ACCOUNT-BASED SALES DEVELOPMENT REPORT HOW DIGITAL AND SOCIAL ACCELERATE ABSD
STATE OF ACCOUNT-BASED SALES HOW DIGITAL AND SOCIAL ACCELERATE ABSD CONTENTS EXECUTIVE SUMMARY 3 WELCOME 4 SURVEY STATISTICS 7 SECTION 1: OUTCOMES & SATISFACTION 9 SECTION 2: SOCIAL AT THE CORE OF MODERN
More information2018 Big Data Trends: Liberate, Integrate & Trust
2018 Big Data Trends: Liberate, Integrate & Trust Executive Summary Syncsort conducted its fourth annual survey of IT professionals working with Big Data to get a real-world perspective on the opportunities
More information5 WORKFORCE OPTIMIZATION INNOVATIONS THAT WILL CHANGE YOUR CONTACT CENTER
5 WORKFORCE OPTIMIZATION INNOVATIONS THAT WILL CHANGE YOUR CONTACT CENTER Is your contact center ready? Are your agents ready? Read on to find out. Everything is changing. As the customer experience becomes
More informationLeading services firm enables effective data analysis and educated business decisions
Headquarters: US Industries: Accounting, Technology, and Advisory Services Solution technology: Power BI Azure Dynamics CRM 1998 Leading services firm enables effective data analysis and educated business
More informationHow can customer experience make a difference?
SEPTEMBER 2012 WHITE PAPER How can customer experience make a difference? produced by sponsored by How can customer experience make a difference? INTRODUCTION Mobile operators are streamlining their operations
More informationGOING MOBILE WHY (AND HOW) TO MOBILIZE YOUR WORKFORCE DATA
GOING MOBILE WHY (AND HOW) TO MOBILIZE YOUR WORKFORCE DATA From booming demand for on-the-go data to the prevalence of an app for everything, there s no arguing that mobile data for business is trending
More informationDigital Skills: The CIO Perspective
Digital Skills: The CIO Perspective E About the research To explore the impact digital skills are having on businesses today, and the role of the CIO in their development, VMware gathered insights from
More information