Portman Travel The business travel experts. Portman Three Sixty

Transcription

1 Portman Travel The business travel experts Portman Three Sixty

2 Who we are 56 Years In business Portman is UNIQUE Largest Global network IIP (Gold) & ISO certified Technology innovators 275m turnover

3 Where we are Aberdeen East Kilbride (Specialist services) Edinburgh London Chertsey (Head Office) London City Manchester Motherwell (Finance Centre) Newcastle (Specialist Services) Stoke (Support services) Amsterdam Tralee, Ireland Portman Twenty Four Portman online East Kilbride Specialist Services Portman medical Air fares unit Portman Club Conference & Events Executive leisure

4 Global coverage 85 countries 3,300 locations 23,000 professionals $23 billion sales Largest Global Network KEY Global Radius UK Radius

5 What we do Added value Duty of care management Concierge & VIP services Expense management Traveller tracking & security assistance Interactive itinerary tool Portman Three Sixty Online Management Information C02 MI, avoidance & offset Support services Translation Airport parking Airport assistance & services Passport & Visa services Security & health advice Chauffeur Foreign exchange Insurance Core Strategic customer management Corporate online and offline travel booking for: Air Hotel Rail Car Ferry Conference Events Marine Executive leisure

6 Technology Solutions: Adding value and savings Portals Itineraries Traveller Tracking Portman App Portman 360 Portman One Bespoke customer travel portals, branded and tailored to suit clients needs Interactive real time travel itineraries Enhanced traveller tracking product allowing communication with travellers On the go app itinerary management with 24/7 alerts Global intelligence with real time travel data Market leading proprietary technology

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8 What did we do, And importantly why? Wanted a UK Data Centre Additional Data Sources Feeding Directly into P360 in near real time Single Reporting Solution Enhanced reports and data extracts Content is king provide added value service

9 Assign a project board and elect a supplier. IBM Premier Analytics & Cloud Partner 20+ years experience Cognos & BI Travel Industry Knowledge

10 Migration of SOFTLAYER platform Moved from Amsterdam to London, Chessington New Datacentre is part of IBM s $1.2bn investment in cloud services Facility has more than 15,000 physical servers and offers a full range of cloud infrastructure services that are designed and built to perform. BI Data held now in UK with the privacy, security, resiliency and control elements that Portman and its customers require Penetration Tests completed and low risk issues resolved.

11 Migration of SOFTLAYER platform Cloud deployment means versatility, flexibility Cost Effective - Pay as you use model (good for cash-flow) Very quick to implement Management and monitoring is done by and Assimil8 Portman can focus on the project and business. No-Need for costly head count of internal teams running the architecture and infrastructure. Implemented Dev, UAT, Prod architecture for optimum resilience of the solution.

12 Data warehouse - Integrate Various Data Sources Amadeus Agency Manager Bridging Files Enhance P360 Data Aged Debt Files Client References Evolvi TBF Dossier Number / PNR Create Date Travelport Hotel Content Plus (HCP) Richer Hotel Data Evolvi Hotel Property Ratings Hotel Images GEO Long / Lat Reference Points XML hand-off directly into BI System that provides enhanced rail reservation data. Travelport Booking Feed System (GIDS) Automatic delivery of near real-time comprehensive PNR Data

13 What did we do? Data warehouse Challenges reporting across a number of sources, mapping the rules, and unifying figures and business categories to use data from all systems. Data inbound uses Assimil8 tools to clean up data The data warehouse brings in data and builds our reporting models which are best structured for efficient reporting and timely response times. Running at approx. 30 million + records Historic data back to 2012.

14 Reporting Air Routes & Distances

15 What did we do? Reporting Number of interactive business dashboards Report From Data warehouse and a real-time reporting link in to travel booking system. Invoicing from Cognos, and Scheduled reports, which out to users Client Reporting Portman 360 Few Hundred users New report request from clients Made to Measure service. Migrated approx. 400 finance reports from Old Cognos to New

16 Defra CO 2 Defra now provide aviation factors for international flights between non-uk destinations. Although this is a relatively high level analysis it will allow Portman to use conversion factors for air travel flying between countries outside the UK. CO2 figures can be provided for those clients that do not wish to use Accuvio. Portman will able to provide figures for: CO 2 Carbon Dioxide CO 2 e Carbon Dioxide Equivalent - allows other greenhouse gas emissions to be expressed in terms of CO2 based on their relative global warming potential (GWP). CH 4 Methane N 2 O Nitrous Oxide

17 Vincenty City location table obtained from OAG. Calculated >2.1m geodesic distances, using latitude/longitude (in numeric [decimal] degrees) and Vincenty s formula. This provides: Route Distance Route Destination Farthest Distance Sector Distance Distances can be reported in Metres, Kilometres or Miles.

18 More Currency Conversions (31) ECB (back dated for the last 5 years)

19 Standard & Master Reports (1 000 reports +/-)

20 Various Enhancements New Client Reference Solution Amended calculations for Air High Fare Benchmark Amended calculation for Low Air Fare Benchmark Refined Master Data Extracts Over 190 reports successfully migrated from Cognos 7 to Cognos 10 True Hotel Supplier Number

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22 GIDS Air PreTrip Reporting

23 GIDS Hotel PreTrip Reporting

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25 Future Requirements Travelport Booking Feed Union passive and live Car & Hotel (view that combines live and passive segments) Master View Report that combines Air, Car & Hotel Fare Quotes Allocating Fare Quotes to Passengers & Sectors Enhanced Reports Group by PNR, Full Routing, Future Spend Upgrade ETL BBIS AGM into Portman Three Sixty Better resilience in Extract, Transform & Load and Bare Bones Integration System Provides auditing and monitoring capabilities Visual representation of data processing routes

26 Future Requirements Customised login page for different clients 2 Factor Authentication via text, web or mobile Multiple portals (Game Boards) per client, customised and branded for a specific customer Show analytics, data & charts within tiled windows. RSS & Newsfeed specific to user group/role Bookmarks per user Mobile enabled

27 Cognos Analytics Look into true analytics Identify patterns and behaviour in the data to determine customer and supplier outcomes Bring in external data to enhance information for correlation between business areas. Turn on data discovery Advanced Visualisation Predictive analytics

28 Architecture Health Check Architecture not been upgraded or increased in 3 years More data added so ETL window is competing after 8pm some days Code and process review required to match processes to architecture Look into single points of failure in infrastructure Build a process to sync data & reports between development and production Advanced monitoring tools for Cognos and SQL Server

29 Other Items Import & Export Routines Atriis Supplier Reporting Retire Old Environment Improved Demo Sites Training

30 Clients are saying about the solution., Compared to what we used previously, it is much faster and more efficient and frees up so much of my Time!!!

31 What do it enable us to do., Portman are now Pro-Active in that they can receive up to the second updates about, Planes grounded, Planes with Battery Issues. Rapid responses are made to clients before they know and so they don t need to know travel disruptions and act accordingly. Reporting dashboards take 37,000 trips at a very low level of granular data report in literally seconds.

32 Portman are saying about Assimil8., Put simply Assimil8 are like a business partner. They have always been there, even working with us at Mid-night and weekends supporting our business That level of service from a IT services company is just unheard of! James Baldwin IT Director