Cloud Transformation Program Cloud Change Champions March

Transcription

1 Cloud Transformation Program Cloud Change Champions March

2 W March C Today s Agenda C C M 1 Welcome and Agenda Overview Overall Cloud Program Update 2 Deep-Dive Update on Cloud Vendor Management 3 Resources and Next Steps 4 Feedback and Discussion Meeting Wrap-Up!

3 Reminder Overall UIT Cloud Program Goals (through 2019) Goal 1: Perform cloud governance and portfolio management Goal 2: Define organizational development program Goal 3: Integrate cloud systems, processes, and services Goal 4: Run mission critical services in the cloud Goal 5: Reduce UIT computing footprint on campus 50% Goal 6: Exit Livermore disaster recovery site

4 Program Update Highlights from the Current Quarter Goal 1: Goal 2: Goal 3: We ve received funding for two new positions for the Cloud Enablement team - a business analyst and integration engineer Regrouping on training paths, job descriptions, skills assessment Continuing to work on the AWS and GCP ordering/ provisioning integrations with ServiceNow Goal Goal 4: 4: Will bedirectory covered in Active is today s in a POC meeting with AWS, incorporating new Goal 5: Goal 6: Hardware acquisition review process has been defined and reviewed with service owners Decision that we will install no new UIT hardware in Livermore - discussions with our clients about schedule is the next step cloud tools and processes; have also done testing in Azure

5 CLOUD VENDOR MANAGEMENT PROGRAM Doug Chalmers, Cloud Vendor Manager Presentation to Cloud Change Champions, March 21, 2018

6 Agenda Topics 1 Mission and Charter 2 Cloud Vendor Management Program 3 How Can You Help?

7 Cloud Vendor Management Mission and Charter Become the Cloud Vendor Management (CVM) leader in higher education Align program deliverables with Business Affairs and UIT s strategic goals and initiatives Build a Center of Expertise (COE) in Cloud Vendor Management to benefit UIT and the Campus

8 Cloud Vendor Management Program Deal Management CVM Center of Expertise Relationship Management Risk Management

9 Cloud Vendor Management Program Center of Expertise Provide support and consulting to enable Cloud business success for UIT and the campus Pre-Acquisition Post-Acquisition Address How Do I questions (e.g., click-through agreements) Provide account management support Advise in setting ROI/business metrics for SaaS use Provide introduction to deployment resources Prepare for successful long-term vendor partnership CLOUD SOURCE LIFECYCLE Advise users on resolving vendor issues Counsel users on software end of life; contract termination; data sanitization referral

10 Cloud Vendor Management Program Strategic Vendor Relationship Management Relationship Management Keys to Success Proactively manage a set of strategic Cloud vendors to maximize the value they deliver to the University Set and achieve common and individual goals for all portfolio vendors Use dashboard and scorecard to achieve data driven vendor management processes Executive sponsorship and engagement Win-Win attitude and commitment to mutual success Both parties actively contribute to the partnership

11 Strategic Cloud Accounts Common Vendor Goals Savings Compliance (BAA) Consolidated Billing Alignment with Business Affairs goals QBRs

12 Cloud Vendor Performance Use metrics and scorecards to support data-driven relationships with vendors, to increase savings and customer satisfaction Scorecard to measure individual vendor performance

13 Cloud Portfolio Performance Management Cloud vendor portfolio dashboard provides an objective view of the overall performance of our Cloud portfolio Cloud Vendor Portfolio Dashboard

14 Cloud Vendor Management Resources Website

15 Cloud Vendor Management Resources Tools

16 Cloud Vendor Management Resources Outreach

17 How can you help? Set the example Strive to use compliant, secure and accessible SaaS solutions Avoid shortcuts We can only improve if we experience what our campus partners experience. Share the resources uit.stanford.edu/cloud-transformation/cloud-vendor

18 Questions and Discussion? T!

19 Cloud Transformation Site Demo Resources for UIT and the campus community

20 What is important for to know about the cloud? 1 2 Communicate the resources shared and demonstrated in this meeting (remember that your input and feedback helps shape these meetings) Remind yourself and others: Moving to the cloud represents a chance to step back and consider not just our architecture but also our service design and delivery, etc.

21 Additional Feedback and Open Discussion Your feedback on this presentation? Your input on communication needs? Open discussion and questions? Our next meeting will be on April at 3:00 pm T!

22 Cloud Client Enablement Team Team Charter * D E D UN Scope of work F Structure If funded, this team will be chartered specifically to help clients with SaaS implementations This has been a Business Affairs priority this year and is supported by CIO Council and campus partners If/when we receive funding for this group, we will determine how this group will be constituted and how it will differ from other groups in UIT (TCG, ET, RC, BPs), defining how it will supplement existing support