Number of direct reports: 6 Number of indirect reports: 55-65

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1 Operations Manager [JobTitle] Created: 21 July 2017 Group: People & Corporate Services Job family: Other Position number: TBA Hours worked per week: 35 Manager s title: Head of MFBC Status of PD: Final Manager once Removed s title: General Manager People and Corporate Services Work location: Parramatta Does the employee need to drive a vehicle as part of the role? Yes Does the employee have to provide a car for work purposes (budgeted in their TRP?) No Number of direct reports: 6 Number of indirect reports: Level of Role Manager Manager once Removed Evaluated grade: ICE 3 Section 1: Purpose and context Purpose of the Position To lead the delivery of transactional and operational services across procurement, accounting operations, payroll, accounts payable, administration, business support and people services for the MFBC. To provide strong operational leadership and build the team to perform to an optimum level and provide outstanding client service to Sydney Water managers and staff. In close collaboration with stakeholders to lead process and service improvement initiatives to continually drive efficiency and effectiveness. 1 [JobTitle] Page 1 of 7

2 The structural context for the position What are the direct and indirect (dotted line or staff-once-removed) reports to the position? Direct reports Team Manager Accounting Operations Team Manager Payroll and Accounts Payable Team Manager People Services Team Manager Procurement Team Manager Management Support Team Manager Business Support Indirect reports This position has been 55 and 65 indirect reports, with the following position titles:- General Accountant Procurement Administrator Senior Payroll Specialist Payroll Administrator Superannuation Administrator Payroll Administration (Award) Accounts Payable Officer Management Support Officer Business Support Administrator People Services Administrator People Services Officer HR Reporting Specialist [JobTitle] Page 2 of 7

3 Section 2: Key accountabilities and outcomes/tasks Leadership expectations Be an active and engaged member of the MFBC management team and contribute to the implementation of Sydney Water s vision and strategy, and the delivery of business value to Sydney Water and its stakeholders. Lead service operations to ensure MFBC meets client service, financial, contractual, and regulatory requirements and targets. Engage staff to understand the corporate strategy and direction, and role model Sydney Water values and behaviours to create a positive and productive working environment. Engage staff by inspiring, collaborating, coaching and developing. Be aware of personal impact, effectiveness and ability to influence others. Drive achievement through the fostering of innovation and seeing things through to a successful conclusion. Work collaboratively with the management team to create career progression for staff, and development opportunities for staff that lead to a multi-skilled, flexible workforce for the MFBC. Champion change and enable staff to deal with major change in their work area and across the business they support. Technical accountabilities Manage the implementation of the operating model and delivery framework for MFBC Operations, ensuring minimal disruption to services to clients while embedding the new ways of working. Manage the provision of reliable, cost-efficient and high quality transactional and operational services in the MFBC across a range of functions, identifying and driving opportunities to create more tightly integrated multi-functional teams. Lead an integrated resource management approach between operations teams in order to drive multiskilling, load-balancing and resource sharing between teams, as well as to create career progression and development opportunities for staff. Oversee the provision of quality and efficient procurement services to fulfil procurement requests and tasks effectively, and achieve client experience and business outcomes. Oversee the provision of accurate, timely and efficient processing of accounting transactions, and the preparation of account reconciliations and work papers required for the preparation of the annual audited Financial Statements and monthly management reports. Oversee the accurate, timely and efficient processing and payment of remuneration and benefits to staff and the processing of accounts payable transactions. Oversee provision of quality and efficient administration services to Sydney Water senior managers and fulfil administration requests and tasks. Oversee the provision of quality and efficient business support services to Customer Delivery division to meet business requirements. Oversee the provision of quality and efficient people services to Sydney Water divisions and fulfil people services requests including the provision of wrap-services such as onboarding, exiting and organisational restructures. Lead operations teams to achieve high levels of service excellence, improve ease of access for clients and deliver a timely and reliable service. Manage the day-today relationship with MFBC clients and external service providers. Pro-actively seek on-going improvements and efficiencies in all activities, focusing on reducing costs. Lead the implementation of new services, managing services go-live and stabilising new services. Lead initiatives to implement changes to existing services to respond to changing requirements of the business and capitalize on opportunities to do things more effectively. Monitor service performance and work closely with Team Managers to address issues and improve overall quality and cost-efficiency of services Ensure the achievement against key performance indicators of each team within Operations [JobTitle] Page 3 of 7

4 Systems accountabilities FMIS, MAXIMO, TM1, Aurion Service Management Tool- monitor service performance, allocation of queues to teams. Knowledge Management Tool- monitor client self-service and identify opportunities to improve knowledge management. Process accountabilities Development, deployment, monitoring and continuous improvement of procurement, accounting operations, payroll, accounts payable, administration, business support and people services., procedures and processes across Sydney Water in line with best practice. Internal working relationships MFBC Partners including Head of Financial Accounting, Head of Commercial Management, Head of People and Culture and Head of Supply Chain. Sydney Water managers and staff as clients. Head of Audit and Risk Customers (external) Sydney Water vendors Impact of position Contribution Spectrum 2 Operational Tactical Contribute to the performance and financial sustainability of Sydney Water through the delivery of effective and efficient multi-functional operational services. Provide a medium to long term view of on the management of procurement, accounting operations, payroll, accounts payable, administration, business support and people services and advise on key decisions in the context of Sydney Water s long term direction and strategy. Anticipate future needs and support the organisation in responding quickly to emerging opportunities and threats. Financial Financial delegations for this role are compliant with Sydney Water policies. 2 Delivery deliver own output by following set procedures, or according to operational targets Operational Set and achieve objectives which has an impact on others Tactical Provide input into or develop new products or processes Strategic Establish and implement business strategies with a longer-term focus [JobTitle] Page 4 of 7

5 Innovation and Complexity Innovation Develop improved day to day processes Make major improvements or changes to ways of working In partnership with Finance, Supply Chain and People and Culture divisions, identify and implement initiatives to drive transformational and BAU improvements to policies, procedures, processes and tools across Sydney Water Safety Champion safety and wellness and ensure team members understand their safety accountabilities and wellness support programs Section 3: Knowledge/skills/experience Formal qualifications Postgraduate degree in Finance, Business or a related discipline and/or experience deemed equivalent. Skills Strong expertise in shared services transactional and operational services across the areas of finance, procurement, payroll, accounts payable, human resources and business administration. Advanced strategic stakeholder engagement, negotiation and influencing skills. Demonstrated ability to lead transformation and change and drive business improvement with measurable results Excellent leadership and management skills in multi-functional, adaptive and flexible working environments Demonstrated experience in successfully resolving complex issues arising from conflicting priorities and agendas involving diverse stakeholder groups. Experience A minimum of 10 years experience in any of the following: finance, procurement, human resources, payroll, accounts payable, of which 3+ years experience was in a management role in a shared services environment. Additional notes: Click here to enter text. Sydney Water expects all staff to do other projects and perform additional duties as required. 3 [JobTitle] Page 5 of 7

6 Appendix Appendix People management accountabilities Manager once Removed accountabilities Ensure consistency across the business unit and integrate the work of teams Provide subordinates once removed with someone to talk to if they feel they are not being treated fairly by their manager or if they want to appeal a decision made by their manager Ensure the quality of management for subordinates once removed Answer the question about future of the subordinates once removed by making a clear judgment of potential and providing feedback Build capability for future roles Plus manager and planning accountabilities below Manager accountabilities Provide leadership to direct reports Ensure direct reports fully understand my role (as a manager), accountabilities and authorities Build and maintain a strong, two way, trusting working relationship with my staff based on achieving the business goals and enabling subordinates to work to their fullest potential Ensure my direct reports can answer key questions of: o o o Where are we going? What is their work? How their performance will be assessed? Set clear tasks by explaining the background to the work (context), the purpose, how much is required and to what quality, the resources available and the time Make accountabilities and authorities clear and ensure subordinates have the financial, people, and physical authorities needed to be able to achieve their work Set effective baseline conditions for productive work by completing important people management processes of selection, induction, contribution assessment and provide development for the position so staff can complete tasks effectively Ensure the team works in a way that each team member actively contributes to the decisions made and moves in a set direction with commitment Communicate with direct reports, in person about, change wherever possible Quickly address discomfort or tension so problems are resolved before they develop into conflict Lead culture change within your team Role model corporate behaviours and ethics Guide and support direct reports, so they are focused and connected to the Safe and Well Together vision and strategy Positively encourage and coach direct reports with respect to their Safe and Well Together visible Leadership behaviours Ensure accountability for Health, Safety and Wellbeing leadership is demonstrated through personal safety action plans Demonstrate commitment to being Safe & Well Together in meetings such as sharing lessons learned and Safety moments Participate in health, safety and wellbeing activities such as wellbeing support activities, Incident investigations, safety meetings, safety inductions and safety training. Plus planning accountabilities below [JobTitle] Page 6 of 7

7 Planning accountabilities Appendix Ensure systems of work and processes are effective, that the structure of the team supports the work to be done and that work is aligned across members of my team Develop team business plans and ensuring effective execution of those plans Ensure work occurs at the right level and outcomes are delivered to the agreed requirements. Integrate work across team/s Apply Sydney Water policies and procedures consistently and fairly Communicate what is required for the business and why. Signature behaviours All staff are accountable for demonstrating Sydney Water s signature behaviours of: Focus on solutions (Positive attitude, change ready, improvement and insight) Stand up and contribute (Participation, collaboration, courage and respect) Do what you say (Honesty, integrity, transparency and trust) Support and Encourage (Encouragement, communication, empathy and cooperation) Own the outcome (Ownership, accountability, results and accomplishment) [JobTitle] Page 7 of 7