Tammy L. Davis, Nexlevel Consulting Services, LLC

Transcription

1 , Nexlevel Consulting Services, LLC As the CEO and Chief Relationship Officer of Nexlevel Consulting Services, LLC, Mrs. Davis prefers the title of Chief Relationship Officer because the foundation for any successful organizational change management, training and enterprise resource planning (ERP) effort within an organization is relationships. Mrs. Davis is an Inventive Applications Leader with a track record for defining, building and optimizing best in class Application Implementations, Training and Organizational Change Management Operations. For the past 16 years, Davis has performed many roles throughout numerous enterprise resource planning implementations to include Project Manager, Training Lead, Requirements Expert and Business Analyst. Yet, one consistent theme throughout her experience is the need to foster and sustain relationships. Mrs. Davis' reputation for strengthening key relationships ensures the client input is at the forefront, along with internal and external departments. Her company is dedicated to serve as the Lead in defining enterprise technology strategies/solutions that reduce costs, improving efficiencies, supporting organizational goals and maximizing the technology investment. Mrs. Davis and her team are committed to serve as beacons of support for companies to empower clients to take control and sustain their projects once 'Go-Live' has occurred. Under Mrs. Davis s leadership, Nexlevel Consulting Services is considered a highly valued partner in the ERP Applications sector supporting all level of Organizational Readiness from Senior Leadership through End User communities within the areas of Training and Change Management. In 2015, Nexlevel Consulting Services received the Class 1 Supplier of the Year Award by the Eastern Minority Supplier Development Council (EMSDC). Nexlevel Consulting Services is a certified woman, minority and small business enterprise (MBE/WBE/WOSB) who has provided system implementation, training and organizational change management services to a variety of clients, such as Alcoa, the Department of Defense, Amway Global, Allscripts, City of Philadelphia and the U.S. Government Publishing Office. After Davis desire to educate and support people in discovering new opportunities in the IT field, The Virtual Training Academy was launched in April Additional information about The Virtual Training Academy can be found here: Raised in New Castle, Delaware, Mrs. Davis earned her Bachelor s Degree in Communications from George Mason University, a Change Management Practitioner s Certification from APMG International and a Certificate in Project Management from George Washington University. After living in Washington, DC for over 20 years, Mrs. Davis currently resides in suburban Pittsburgh, PA with her amazing support system, her husband, Johnny and two children, Jaden (12) and Logan (10).

2 TAMMY L. DAVIS (202) Highly-valued Partner and Specialist (MWDBE Certified) in the ERP Applications sector supporting all level of Organizational Readiness from Senior Leadership through End User communities within the areas of Training and Change Management. An Inventive Oracle Applications Leader with a track record for defining, building and optimizing best in class Application Implementations, Training and Change Management Operations. Reputation for fostering and sustaining key relationships with internal and external departments which led to defining enterprise technology strategies/solutions that reduce costs, improve efficiencies, support organizational goals and maximize the technology investment. EDUCATION AND CREDENTIALS: Master s in Management, Marketing and Business Coursework, University of Maryland, University College Bachelor of Arts, Communication, George Mason University CERTIFICATIONS: Certified Change Management Practitioner, APMG International Project Management, George Washington University Women Business Enterprise (WBE), Women's Business Enterprise National Council Minority Business Enterprise (MBE), Eastern Minority Supplier Development Council KEY MANAGEMENT ABILITIES: Organizational Development, Training & Change Management Key Business Process Optimization for Hire to Retire Cycle Project Management Project Lifecycle (RUP) Use Case Generation Use Case Analysis Requirements Management and Analysis Facilitation Software Development Life Cycle (SDLC) Document Management Configuration Management Rational Unified Process (RUP) Process Engineering and Improvement Instructional Design Strategic Training Analysis and Full Lifecycle ADDIE Team Building & Leadership Development KEY APPLICATION AND SOFTWARE ABILITIES: Oracle HRMS Oracle Fixed Assets, Oracle Advanced R12 Benefits Oracle Purchasing Oracle SSHR Oracle Accounts Oracle Time & Labor Payable Oracle Payroll Oracle iexpense Oracle Project Costing Adobe Captivate and Billing, R12 and Adobe Connect R UPK, Oracle CRM Oracle Order Management Camtasia Oracle Inventory Office 365 Products Oracle HCM Cloud

3 Page 2 of 6 CLIENT & PROJECT EXPERIENCE: 10/16 Present Nexlevel Consulting Services, LLC Client: CCHS Organizational Change Management Lead Consultant Serving as an Organizational Change Management Lead Consultant for a client in the home warranty industry. I support the client by leading all aspects of change associated with the transformation of the organization to align with future business processes, systems and technologies. I provide oversight and leadership of all organizational change management project team activities by focusing on the people side of change. My responsibilities span over 3 pillars: Organizational Change Management (OCM), Communications and Training, which include, but are not limited to: Design, develop and implement change management strategies and plans Supervise and perform execution of activities related to end user readiness Identify potential organizational obstacles and change impact analysis to manage and develop resolutions to potential project impacts/risks Complete stakeholder analysis, change management readiness assessment and communicate assessments to leadership Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan Develop employees understanding and acceptance of impacts on business and system processes Initiate and maintain change pioneer network who will be responsible for communicating to designated business areas Maintain a strong working relationship with the project team to provide the OCM work plan for integration into the overall implementation project plan. 3/16 Present Nexlevel Consulting Services, LLC Founder and Training Curriculum Lead The Virtual Training Academy The Virtual Training Academy (VTA) is a virtual course platform to support individuals interested becoming an Oracle Consultant or Trainer. The VTA will instruct learners in the Oracle ERP software industry. The goal of the program is learners to gain the skills to learn and use Oracle technology as a tool, understand business concepts and work within an experiential learning environment to develop into an Oracle Consultant or Trainer. The program was created utilizing an online learning platform and students have the ability to access the platform once enrolled. Led the creation, development and execution of training curriculum, along with: Created the concept and strategy of the program based on industry experience and best practices Developed the learning objectives, format, scenarios and exercises, aligned with the ADDIE model for full and complete course creation Created the presentation and appropriate online learning style for learners Manages the course learning platform, along with the training curriculum 10/15 3/16 Nexlevel Consulting Services, LLC (Tier 2) Client: Alcoa O365 Communications Consultant and Change Management Support Provided strategic communications and change management planning and execution with a concentration on outreach and branding to support the enterprise wide deployment of O365. Assisted with leading the development and execution of a communications strategy aimed at promoting the program business value to various stakeholders, the user community and program teams within Alcoa: Communications consultant on O365 deployment including branding, communication planning and implementation, change management communications with hands-on writing, editing and stakeholder relationship management Supported Internal Communication Team in working with process teams to ensure that new process and technology design elements are being appropriately communicated to the organization on a local and global level

4 Page 3 of 6 Ensured consistent presentation of the project in all media, including presentations, Web sites, memos, speeches, print, etc. Coordinated specific tasks for the change network responsible for communicating the change into the organization (i.e. Transition Team, Executive Team) Facilitated Lesson Learned meetings for appropriate consultant roll off and transition Develop briefings, presentations and other strategic communications deliverables (assessments, strategies, plans, analysis, etc.) to inform program audiences and senior staff of O365 implementation and deployment activities Serve as liaison for Internal Communications to program executives, internal communities as well as external implementation partners Work closely with graphic designers to develop and maintain consistent visual identity Closely monitor O365 program activities and communicates information across the organization effectively 04/15 12/15 Nexlevel Consulting Services, LLC (Tier 2) Client: City of Philadelphia Oracle Training Lead Responsible for the development, coordination, implementation and administration of an Oracle R12 enterprisewide system integration training program to ensure the continued alignment of people, processes and technology that support and maintain workforce administrative processing within the areas of human capital management: Developed and maintained a strong working relationship with the client at multiple levels Ensured timely and high quality deliverables of the team Assisted with development detailed training team work plan and integration of the Change Management plan into the overall project plan Managed team to the plan and timelines Identified tracks, reports and resolved issues Worked with other team leads to ensure integration across teams as scope of work related or aligned with training and change management tasks for project Provided regular updates to Project Manager and other Stakeholders on a weekly basis and as requested Assessed skills and attributions of Training Team and potential training resources Developed and delivered an enterprise wide integrated training strategy for an Oracle R12 implementation using UPK content development applications. Managed a program portfolio of proposed system integrated training projects across Oracle R12 modules to develop and deliver end user training. Served as content development Trainer for Oracle R12 HCM modules Developed a program wide training plan to provide system navigation and business process training for new and existing Oracle end users within the municipality Designed and developed training curriculums for online and classroom based learning Developed key training deliverables during each phase of the system development lifecycle including, Needs Analysis, Curriculum Plans, Communications, Logistics and Delivery Plans. Performed an in-depth enterprise wide needs assessment in order to create a standard training model across all impacted business groups Coordinated with functional leads, managers and change agents to finalize the structure of the training program, training schedule, and curriculum for the Human Capital Management organizations Initiated and developed effective business relationships with key stakeholders and other internal and external organizations

5 Page 4 of 6 7/14 10/14 Maverick Solutions, Raleigh NC Client: City of Philadelphia Oracle Training Lead/Developer and Facilitator Responsible for the overall maintenance and delivery of the initial Oracle HCM training program for key client project leads. A primary focus of this position was on Oracle EBS training across all HCM modules. As requested by the client, I created and maintained all training materials for the designated applications as well as delivered and facilitated the training classes for new client leads for these applications. I also served as a liaison to the Ciber Applications Functional and Technical teams to receive appropriate system change or new Oracle functionality that would affect the training. My duties included, but were not limited to: Conducted training needs assessment and analysis to determine the specific training to be developed to conduct the orientation sessions. Provided guidance, industry implementation, change management and training expertise to support the City of Philadelphia for a multi-phase implementation rollout. Facilitated orientation sessions on Oracle SSHR, Time and Labor, Advanced Benefits and Payroll to provide an in-depth overview of the system functionality. Performed a completed overhaul of the training materials provided to develop streamlined training presentations in accordance with the orientation framework. Worked closely with the Implementation Team Leads to determine the appropriate subject matter/topics to discuss during the sessions. Developed Oracle training collateral, including, but not limited to scenarios, training guides and labs. Oxford Consulting Services, Boston, MA Client: Amway Global Training/Change Readiness Lead/UPK Developer Provided strategic guidance on how to effectively prepare the user communities in Europe for successful acceptance of process and cultural change. The role also facilitated training, knowledge support sessions and appropriate people readiness activities for user communities in Europe. I worked closely with the Business Solution Teams to gain an understanding of the client needs to transfer the knowledge into training collateral and people readiness documentation for user communities in Europe. I was also responsible for the following tasks while in the role: Managed weekly project plans to ensure level of effort and resource workload within Oracle Projects and Fixed Assets were aligned with training objectives for rollout and sustainment. Led and managed the training instance process to ensure the accuracy of code migration and transaction validation for Oracle Project Costing, Fixed Assets and Accounts Payable. Monitored and updated the appropriate training utilizing Oracle UPK 11.1 and supported environments to ensure the application configurations for Oracle Project Costing, Fixed Assets and Project Billing were in accordance with the global solution for effective and accurate people readiness and training sessions. Monitored the effectiveness of course materials, reviews feedback, and modifies/revises course materials as requested. Maintained comprehensive knowledge of specific modules of all assigned processes, tools and services for Oracle applications. Reviewed MD50s, system configurations, setups and customization requirements to ensure materials were in line with client expectations. 01/13 08/13 Nexlevel Consulting Services, LLC, Atlanta, GA Client: Allscripts Training Project Manager As a Project Manager, I supported the Program Manager with the development of all Steering Committee and Executive Sponsor communication, along with the appropriate approach and recommended deliverables. I also ensured timely and high quality deliverables of the development detailed training work plan and integration of the Oracle Projects training tasks into the overall project plan. Developed key training deliverables during each phase of the system development lifecycle including Training Strategy, Needs Analysis, Curriculum and Delivery Plans for Oracle Projects Costing, Billing and iexpense.

6 Page 5 of 6 Developed learning strategies based on training needs analysis results, client requirements, available resources and project parameters. Designed and developed training curriculums for online and classroom based learning. Performed an in-depth enterprise wide needs assessment in order to create a standard training model across all impacted business groups. Coordinated with Business Leads, Managers and Front-Line Supervisors to finalize the structure of the training program, training schedule, and curriculum for Oracle Projects Costing, Billing, iexpense and Accounts Payable. Served as a Subject Matter Expert for Oracle Projects Costing, Billing, and iexpense to collaborate with internal and external Business/Functional Leads to develop and document organizational and cultural changes to be used in the program portfolio. Worked with the Project Leads to ensure change and training efforts were aligned and appeared as integrated activities to end users. Created and executed test scenarios and scripts for Oracle Projects Costing, Billing, iexpense and Accounts Payable for 3 SIT rounds. Responsible for configuration, system setup and testing activities for Oracle Projects Costing, Billing, iexpense, Accounts Payable. Reviewed MD50s, BR100s and collaborated with implementation team members to achieve the development of appropriate job aids based on rollout functionality. 03/10 12/12 Nexlevel Consulting Services, LLC, Arlington, VA Client: Department of Defense Workforce Preparation Training Manager As the Training Manager for a multi-agency Department of Defense Oracle implementation, I managed a team of 7 Training Consultants to develop and deliver an enterprise wide integrated training strategy. It was my responsibility to manage weekly project plans to ensure resource workload and level of effort aligned with program wide objectives. My duties also included, but were not limited to the following tasks: Developed strategic training deliverables (Strategy, Needs Analysis, Curriculum Plans, Delivery Plans) that also served as benchmark documents for the agency training departments. Created a personal, collaborative approach to Project Management with active participation by the Agency Training Program Managers, Project Managers and Stakeholders. Managed Stakeholders expectations as related to the process of implementing organization change and business process reengineering. Fostered relationships between Agency Training Program Executives, Training Providers and Staff. Managed day-to-day IT Training Operations through close collaborative relationships with 11 Agency Trainers. Redefined and expanded the Project Management Office (PMO) by establishing consistent industry training standards. Worked closely with Business Leads to mitigate risk and provide resolution to training specific issues. Ensured end user learning and support services reflected best practices and client-focused outcomes. Facilitated monthly agency sessions to provide support to the agency to gain acceptance from end users for process, role and organizational changes. 12/09 03/10 Nexlevel Consulting Services, Washington, DC Client: Department of Education (Short Term Engagement) OCM Lead/Lead Functional Trainer Designed, developed and implemented change management strategies and plans, along with provided the supervised execution of activities related to organizational change management and end user readiness. During this short term project, I was also engaged in performed the following change management and training tasks: Managed resolution of potential organizational obstacles Communicated and educated the user community on administrative system progress, objectives, and requirements to include a means by which to evaluate and ensure organizational readiness Worked with process teams to ensure that new design elements are being appropriately communicated to the

7 Page 6 of 6 organization and effectively incorporated into end user training content Performed/assessed stakeholder and change impact analysis identifying potential project impacts/risks Completed overall change management assessment Identified and anticipated organizational challenges and/or resistance; develop risk mitigation plan Executed initiatives to develop employees understanding and acceptance of impacts on specific job roles, policies, technology impacts and business practices Managed change management activities in the OCM Roadmap Managed and participated in training strategies, curriculum development, training program design, training materials development, delivery with the consulting team, and support of the certification process. Identified risk areas, issues, and proposed key resolutions throughout the project phase. Managed changes required for implementing the Standard Operating Procedure (SOP) solution by assisting the agency to understand the solutions and how they will adapt and use them via customer specific designed demonstrations. Managed users to assimilate them onto their new SOP business application processes through classroom based learning plans and execution. 02/06 09/09 Nexlevel Consulting Services, Washington, DC Client: Government Printing Office Lead Training and Functional Support Manager Served as Functional Expert/Project Manager for 1099 processing in Oracle. As a result, 1058 supply management vendors utilized by the agency successfully received 1099s for tax purposes. While in this role, I was also responsible for the development of the federal agency Oracle training program in support of system end users post implementation through the creation of training plans, needs assessments, learning analysis, learning objectives and training delivery execution. I was also engaged in performed the following training tasks: Led and managed the training content development schedule and review process for all Oracle training modules which included coordinating and leading process mapping and requirements gathering sessions and working closely with client SMEs to create business scenario based training. Led Department Trainers to conduct training sessions specializing in customized end-user training sessions and documentation for Purchasing, Accounts Payable and Accounts Receivable. Performed organizational assessments through interviews, brown bag sessions and focus groups to determine the appropriate training curriculum for the end users. Developed targeted communication messages, which tied the strategies initiatives of the implementation to the desires of the end user community. Served as Lead Production Support Liaison to the user community for Purchasing, Fixed Assets, Accounts Payable, Accounts Receivable, General Ledger, Inventory, and Order Management. Provided specific end user training for Purchasing, Accounts Payable and Accounts Receivable modules.

8 Eastern Minority Supplier Development Council (EMSDC) Pittsburgh Office The Historic ALCOA Building 611 William Penn Place Suite 401 Pittsburgh, PA I would like to be considered for the Western PA Regional Vice Chair role on the Minority Business Enterprise Input Committee (MBEIC). I stand for accountability, transparency and a unique approach in building sustainable relationships between EMSDC (Council), minority business entrepreneurs (MBEs), corporate members and other key entrepreneurs in the Western PA region. My intent is to serve as a beacon of support to and for my fellow MBEs, along with ensuring our corporate members are engaged and supported in their commitment to the Council and my fellow MBEs. When I reflect on the other certifying organizations Nexlevel is connected to in Western PA, I ask myself, What do they do well? How do they foster engagement within their network, communities and member corporations? By asking these questions, I will work to bring the following to the Council while serving in the role: 1) Provide instrumental business development programs on a frequent basis for business owners want and need to start and grow their businesses 2) Provide support to Corporate Members in developing a plan on how they can actively engage with MBEs and quantify their engagement progress to the Council 3) Recognize business members in innovate and appealing ways 4) Offer forums to connect with key corporate decision makers 5) Actively and proudly state the number of certified business enterprises within the Council and state the combined revenue and number of people employed by these enterprises 1122 Parkview Drive New Kensington, PA (412) Office (412) Fax

9 6) Support the Council in developing a very close relationship with National Council. This close relationship will bring a level of visibility to the Council. I am willing to take bold approaches to ensure the Council executes its desired vision to be a leader in the industry and the MSDC network. Sincerely, Thank you for your consideration for the Western PA Regional Vice Chair role. Tammy L. Davis 1122 Parkview Drive New Kensington, PA (412) Office (412) Fax