Audio Conference Service from Airtel

Transcription

1 Audio Conference Service from Airtel

2 About our Product-ACS Connects multiple parties from different locations with a normal telephone or Mobile. Eliminates the need to have a meeting at a specific physical location. Can be carried out over the existing telephone set up (Fixed or Mobile) or your Mobile phones. Versatile Conferencing Solution Time Saving No Travel Cost No Infrastructure Cost Get Connected Simultaneously and Instantly Uncompromising Confidentiality Effortless Management 24x7x365 Faster Crisis Management Better Customer Responsiveness

3 Features of Audio Conference Service from Airtel Dial-In: When a participant dials into the bridge Dial-Out: The Chairperson can dial out to all the participants and include them into the conference Chairperson Start up/hang up: allows disconnection of all participant lines when a moderator hangs up Sub conference: Capable of segmenting into smaller groups for a sub conference Mute/ Unmute: Participants/chairperson can mute their side of the line to reduce background noise and distractions

4 Unattended (Automated) Reservation less End-user empowerment Application features Host and Guest Pass-codes Participant Name Record Roll Call / Entry and Exit announcements Participant Management Sub-conferencing / Individual Participant Disconnect What you will get?? Passcode + PIN Customized Messages Automatic Recording Capabilities DNIS Conferences DNIS Meet-Me, Chairperson Dial-out and DNIS Preset Integrated recording and playback Multi-language support Attended (Operator Assisted) Personalized, High Quality Service Operator Assisted high performance Handles large volume of simultaneous calls Personalized, High-Quality Service Controlled Meetings, Large Conference Management. Advanced Functionality Q& A Sessions Voting/Polling Operator Assistance Personalized High Touch Calls DNIS/DID Features & Flexibility Participant Name Record (PNR) Voting/Polling Capabilities Quality Monitoring by Operators

5 System Security Features-Most Important Aspect for your Business Dual Pass-code Format (Host & Guest) Pass-code + PIN Verification Conference Level Pass-codes Dial Restrictions Chairperson Secure/Lock Participant Management and Host Control (CIVR & PNR) Conference Vetting Web Viewing

6 Why you choose us??? International Toll Free Access- Max. number of countries covered across the world Single Domestic Toll Free Number for connecting domestic participants. Improves business overall & to Gain competitive edge-no limit on ports usage. We are maintaining max. no. of Ports available on Bridge in India, so enjoy calling without any delays or waiting. Ease of use with 24x7x365 technical support & operator assistance along with back up support in crisis management. Off-Peak Service Plan- Lowest Customized weekend / holiday / night plans. Track calls and improved quality, which would lead to higher usage and lesser complaints Our Brand Name & leadership in Telecommunication sector, wide network spread & organized system to improve customer experience.

7 Benefits of Audio Conference Service from Airtel Before the call Security & Privacy Invitation agenda & documentation Group Dial Manage dial in information Web conferencing During the call Direct Dial Monitor & manage Recording Transcription Operator assistance After the call Follow up action items Phone number quick reference Meeting notes distributed Record keeping tools Cost controls.

8 Technical Overview of our Product

9 Audio Conference Bridge- Technical Advantage Airtel has a total of 20 bridge locations across India These bridges act as a small conference room and on connecting each of these, a single room is created where the conference happens. Participants at these locations can join the conference call dialing a local number or the nearest bridge Each location has a customer care number, an unattended dial-in number and attended dial-in number

10 Audio Conference Bridge-Functionality Surat International Participant - Japan Mumbai Pune Mumbai Ahemdabad Airtel Mumbai Airtel Ahemdabad International Participant - UK International Participant - Singapore Delhi NCR Airtel Bridge International Participant - US Airtel Chennai International Participant - Canada Chennai Airtel Cochin International Participant - Australia Chennai 2 Cochin

11 Choose the Right Service for your business needs from our various options 1.Reserved Conference Service Conference can be conducted instantly with 24x7 port availability Required number of ports must be booked as dedicated ports in advance (with all details related to conference call) via mail or phone. Every time a new chairperson & participation code will be generated as conference booking confirmation by Airtel Team. Good for business where meeting times & details pre-define every time & for events calls like- Investor meetings, AGM s etc. 2. Reservation-less Conference Service Ad Hoc Conference with no advanced scheduling or booking. Conference can be conducted instantly with 24x7 port availability without any booking. Conference Coordinator/Operator can be accessed by simply pressing * and 0 for any assistance. Personalized Reservation-less Card for Chairperson consisting the Dial-In Number, Chairperson Code and Participant Code. Good for businesses where meetings are not pre-define & you don t want to wait for bookings. Also dedicated Chairperson & Participation code provided in advance helps you to avoid informing participants every time for codes.

12 Choose the Right Service for your business needs from our various options 3. Dedicated Port Service You can fix or book ports on monthly rental basis to avoid delays or call waiting. Good for daily basis calls on large scale. Attended Conference- Presence of conference coordinator Unattended Conference- Conference Coordinator can be accessed by simply pressing * and 0 4. Integrated Web Conference Integrate Web and Audio Conference Supports Dynamic feature like application sharing, desk top conference Good for Town halls, trainings sessions, lectures etc. Just click the links provided by our team & listen the message or lectures. Only chairperson can speak, no access for participants to speak. Can be cost effective for big conferences of more than 100 participants as Web is a cheapest mode of communication.

13 Value Added Services- Our USP s Q & A: Place participants with questions in a queue and allows an efficient Q&A session to be carried through Lecture / Broadcast mode: Supports lecture / broadcast modes, in which the moderator can deliver a lecture and all the participants are in a listen-only mode, in order to avoid and eliminate background noise etc. Polling: This feature allows the moderator to poll participants, view answers and compile responses by percentages CD Recording & Delivery Recording of the entire conference on a CD CD can be delivered within 48 hrs any where in India

14 Value Added Services-Our USP s Cont.. Operator Assistance: During the conference, participants/chairperson can request for help from the operator. Playback: Real time recording on the bridge for listening to the conference at a later time Transcription: Documentation of the recorded conference in a word format. Web Cast: play the conference on web portal. Audio Console: Increased control of the call through the latest online audio console. Roll Call: Participant name recording for the conference.

15 December Month Special Scheme

16 Client s FAQ s on our Product-Why We are the Best?? 1) What are the various medium to connect? Ans: Bridge could be connect by mobile/landline/all operators to access 20 local bridge domestic/international. 2) What level of service support are provided by customer? Ans: 24x7x365 dedicated support: access assistance available during conference call. 3) What are value added services? Ans: These are various paid services which can enhance your calling experience. 4) How ports effect my calling experience? Ans. More the no. of ports on bridge lesser are the chances for call waiting or delays. 5) What is the significance of Toll free access? Ans. More the countries listed in toll free more cost effective your conference can be. 6) What is the difference between Dial-in & Dial-out? How your service can be cost effective for me? Ans. In Dial-in participants call to nearest bridge number & in Dial-out chairperson can call to participants using Airtel bridge.

17 Our Valuable Customers

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