pricing product comparison which product works best for you? which hosting option best fits your needs?

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1 pricing product comparison We ve got a plan just for you. No matter what your industry or company size. which product works best for you? support Do you support end users? Do you need them to be FREE users? Our Support plan gives you the option to license just a handful of agents who support a lot of end users. Agents can be given full system permissions while end users have limited permissions. You pay for agents, but end users are free and unlimited. team Do your teams collaborate and share workflows across your organization? Do you need better communication and more streamlined tasking? Are you looking for an application to primarily support internal operations? The Team plan gives you the option to license just your internal users when supporting outside customers isn t a requirement. which hosting option best fits your needs? cloud (we host) Say goodbye to the fear of increased budget demands from the operational costs of a physical server. The Cloud offers an instantly accessible virtual environment that costs far less to run. Minimal set-up time, included maintenance and upgrades, smooth operations, unprecedented convenience. on-premises (you host) Install Issuetrak on your servers and securely control all aspects of software operations on your schedule not one set by a group policy on a hosted server. Directly access data tables, create new ways to interact with third-party tools, or upload and retrieve data using our API.

2 cloud models & pricing Monthly and Annual Pricing TEAM (requires 10+ users) $19/user/month w/ annual contract $23/agent/month for month-tomonth SUPPORT $59/agent/month w/ annual contract $71/agent/month for month-tomonth Ideal for (but not limited to) usages like team collaboration process management branching workflows issue tracking complaint management customer support help desk support on-premises models & pricing TEAM (requires 10+ users) SUPPORT Lease $82/user/year $408/agent/year On-Premises $170*/user $850*/agent *Maintenance Plus provides customers with free software updates and customer support annually and is required during the first year. For On-Premises customers, Maintenance Plus costs 20% of total license fees and is billed annually. This package is included for Lease customers at no additional fee.

3 features comparison FEATURES TEAM SUPPORT LICENSE OVERVIEW FREE Unlimited End Users N/A Empowered End Users** N/A Process Management Cloud Hosting On-Premises Hosting AUTOMATION Automatic Assignments Escalation Rules Recurring Issues Substatus Rules Incoming Use your own boxes for free! REPORTING Scheduled Reports Issue Auditing Saved Searches Report Writer Summary Reports Dashboard Charts Issue Search CUSTOMIZATION

4 WORKFLOW Custom Forms Workflow + Task Management Templates USERS Departments Groups Locations Organizations ISSUES Global Issues Classes Solutions Attachments User-defined Fields MORE FUNCTIONALITY Projects SLAs Calendar Knowledge Base End User Portal N/A Issuetrak API Hours of Operation

5 ISSUETRAK CLOUD TEAM SUPPORT Free Storage for Attachments (additional storage usage billed 5 GB 5 GB Backup Recovery full full Test Environment Incoming Mailbox unlimited environment lifetime One free mailbox, additional mailboxes available for $15/mailbox/month unlimited environment lifetime One free mailbox, additional mailboxes available for $15/mailbox/month SSL Encryption ADD-ONS TEAM cloud/lease/on-premises SUPPORT cloud/lease/on-premises Active Directory $4/$24/$50 $14/$120/$250 Asset Management $4/$24/$50 $14/$120/$250 Billing $2/$12/$25 $7/$60/$125 Surveys $2/$12/$25 $7/$60/$125 SUPPORT TEAM SUPPORT Knowledge Base via 24 x 7 24 x 7 via Support Site 24 x 7 24 x 7 via Phone 24 x 7 24 x 7

6 empowered end users** more permissions, without the extra licenses Access Calendar and view/add entries Access Projects Access and maintain all Projects Access and maintain Asset Management module functions Add, edit, delete Knowledge Base articles Add, edit, delete Knowledge Base categories and sub-categories Add, edit, delete special table records Add, edit, run shared saved searches Add, edit, run Report Wizard queries and reports Assign/be assigned tasks View/edit tasks in issues Modify first response time entered in SLAs Select severity when submitting and maintaining SLAs Receive notification on issue escalation Receive notification on submission of unassigned issues Receive notification when notes are added to issues Empowered end users available with Support model Cloud, On-Premises, or Lease.