Beyond rental. Driving efficiencies with your owned equipment

Transcription

1 Beyond rental Driving efficiencies with your owned equipment

2 Levels of service Total Control All Customers Customer Equipment Servicing (CES) Branch, District, Region Customers National Accounts Field Locations Customer Fleet Solutions (CFS) Large Industrial Sites and National Accounts Visibility to Owned Inventory On-Demand & Scheduled Services Managed Programs Assignment of Owned Equipment Job or Department Planned (PM) & Unplanned Maintenance Services Planned (PM) & Unplanned Maintenance Programs Record Retention Annual Inspections Site-specific Inspections Self-Service UR Branch Technicians Dedicated Resources GPS ~ Utilization Parts Sales Outsourced Services Asset Listings Standard Reporting Performance Reporting Fleet Strategy & Consultative Guidance 2

3 1 Self-managing Total Control customer-owned equipment

4 Managing your owned equipment in Total Control

5 Managing your owned equipment in Total Control

6 Managing your owned equipment in Total Control

7 Managing your owned equipment in Total Control Coming Soon Visibility to service and inspection Intervals and next due date Expanded reporting Customer-managed service data

8 Remote equipment control Available late 2018 Remote start/stop Throttle control Data polling Run hours configuration (M6) Coming soon Alert threshold configuration Customizable commands 8

9 2 Maintenance, Customer Equipment Servicing (CES) service and parts sales

10 Why United Rentals for service? Service Safety Experience Convenience Prompt, efficient service when and where you need it. Detailed invoicing, maintenance history and record retention. Safety commitment backed by our actions, policies and results. TRIR 0.67 (U.S. and Canada). Highly skilled, factorytrained technicians perform quality work, maximizing your productivity and reducing downtime. National equipment company with full-service locations throughout the U.S. and Canada. Ability to conduct business with a full-service, single-source equipment provider that emphasizes safety and compliance. 10

11 The right services to keep your operations moving General Repairs General equipment repairs scheduled or on demand. Work performed at your site or our stateof-the-art 5S facilities. PM Maintenance Full PM services. Service performed proactively at scheduled intervals or on an as-needed basis. Inspections Monthly, quarterly and/or annual inspections as required. Scheduled ANSI/OSHA compliance. UR Total Care GPS monitoring of your equipment. Proactive maintenance and service. Parts Sales Retail parts and accessories available to support your operations. 11

12 Automated proactive PMs/inspection services Keep your operators safe and your business in compliance with our automated proactive scheduling. A Fleet Service Coordinator is available to monitor compliance and serve as a liaison between the customer and branch. 12

13 Why use our fleet maintenance and inspection services? High-level solutions Opportunities Visibility Visibility to your equipment assists in keeping you in compliance with state and government regulations, reduces risk/liability and improves equipment safety. Structure and process A structured proactive maintenance program reduces downtime and repair costs, increases your productivity, extends equipment life, and increases your profitability. Management tools Our Reporting and Total Control portal provides visibility to key data including PM/services due, inspection compliance, utilization, and other valuable info.

14 3 Fleet Customer Fleet Solutions (CFS) Management

15 Today s needs and pain points Fleet management owned equipment and site vehicles Typical Fleet Operations Preventive Maintenance Unplanned Repairs: Engine Hydraulics Transmission Electrical Other Inspections Monthly & Annual Tire Repair & Replacement Body Work Glass Repair & Replacement Warranty Work Title/Registration/State Inspections Inventory Management & Assignment Today s Challenges Fleet Operations Limited Visibility Service Work When? What is complete? Low PM Compliance = Higher Repair Costs Shop Operations Manual Work Order Processing Limited Technology to Guide the Work Multiple Vendors 3rd-Party Cost Parts Limited Inventory Systems = Parts Room Inefficient Vendor Relationships/Logistics Limited Reporting = Inflated Costs Administration Manual Systems & Tools (Excel/SAP) Reactive vs. Proactive Asset Management What do you have and need? Where will your assets be best utilized? What to own vs. rent? How do you sell maximize residual value?

16 United Rentals fleet management model Owned equipment and industrial site vehicles Fleet Management Program UR Mechanics (Dedicated to Customer Assets) 3rd-Party Specialty Vendors (Managed by United Rentals) UR Support Resources (Fleet Management Specialist) Service Features Planned Repairs/Preventive Maintenance Standard Unplanned Repairs Monthly/Annual Inspections Tire Repair/Replacement Parts Management Warranty Work Specialty Repairs Body Work/Glass Other Single Point of Contact for Fleet Operations United Rentals Fleet Management Systems Defined Service Schedules Work Order Processing Proactive Service Alerts Performance Reporting Consultative Fleet Management Strategy: Fleet Right-Sizing Life Cycle Planning Disposal/Liquidation Coordination Currently Only Offered to Select Customers Large Industrial Sites Contractual Pricing Labor Rate FTE Parts & Materials Mark-Up % Monthly Fleet Management Fee Existing Programs 20%+ Documented Cost Savings Other Available Services Onsite State Inspection Stations Fuel Management Services GPS Telematics Systems Program Development Site Visit/Analysis Development of Scope of Work Agreement Implementation Kick-Off Meeting Agreement on Cost Savings Calculations Monthly/Quarterly Reporting Continuous Improvement Initiatives

17 Performance Reporting Key Performance Indicators (KPIs) Tailored to Customer Requirement Customer Fleet Scenario Cost Management Results Total Cost of Equipment Operations Dollarized Cost Savings Operational Performance PM/Inspection/DMV Compliance Days Down ~ Turn Time Wrench-Time Asset Utilization Customer Satisfaction (CSI) Fleet Optimization Life Cycle Planning Cap Ex Planning Total Cost of Ownership Other Per Customer Scenario 17

18 Customer value proposition Fleet management solutions Structure and Process Improved Cost Control and Cost Predictability Comprehensive Visibility Increased Productivity Improved Customer (User/Site) Satisfaction Risk/Liability Compliance Flexible for Future Development Operational Cost Savings One-Stop Shop Fleet Maintenance and Management 18

19 Why United Rentals? We re uniquely positioned and experienced to deliver as one of the largest owner-operators of equipment fleets. We do all of this for ourselves every day! Total Equipment Locations Total Units 19

20 Questions? Comments? For additional information, contact: Customer Equipment Servicing (CES) John Canzona Customer Fleet Solutions (CFS) Bret Kasubke Thank you

21 Beyond rental Driving efficiencies with your owned equipment