Reach optimal revenue by maximizing every opportunity in your Service Department.

Transcription

1 Service Pro 1

2 Service Pro Reach optimal revenue by maximizing every opportunity in your Service Department. Your existing customers are your dealership s most valuable asset. With drivers adding more miles to their vehicles, your service department represents the best prospect for steady, consistent revenue. Dealertrack s Service Pro helps ensure that you get the most out of every customer visit while providing the tools, documentation and supporting material to increase revenue per RO and improve customer satisfaction. A comprehensive solution that can be mastered in minutes, Service Pro provides a number of benefits that have an immediate impact on your shop s effectiveness including: A mandatory, measured process that creates immediate results Complete integration with parts and labor pricing guides Our web-based solution keeps you on the cutting edge in every aspect of your operations by making inspections more thorough, technicians more efficient and customer retention easier than ever before. Automated, state-of-the-art communications tools Photo-driven presentations that increase the approval rate for recommended work A fully-scripted BDC call center solution that helps you recapture lost business 2 Service Pro

3 3

4 Never miss a step with our guided multi-point inspection process. Service Pro uses a mandatory, step-by-step inspection process to ensure that every repair opportunity is seen and identified by your technicians. From the moment a vehicle comes into the shop, Service Pro guides your technician through the inspection process ensuring that they: View the vehicle s history and previous declined work recommendations Complete inspection prompts in order without skipping steps View all parts options if a repair is needed Technicians cannot alter the number of steps or their order in Service Pro s guided inspection. This ensures every vehicle that comes into your shop is being inspected thoroughly and your service advisors are presenting every repair opportunity to your customers. Service Pro displays a vehicle s history and previous declined work recommendations. 4 Service Pro

5 5

6 Close with confidence using the industry s best selling tool. Your technician may know a vehicle needs a certain repair, but if your customers do not understand why, your chances of selling that repair and any followup work drops significantly. Take the pressure off of your service advisors and increase your recommended repair approval rate by arming your team with our accurate, customized Automobile Status Report. The Automobile Status Report educates your customers about the repairs recommended by your technician. Primary or customer-requested repairs are listed first, followed by the additional service requests found by your technician. Each recommendation contains a color photograph of any replacement parts and a precise, informative description of what work is involved in the repair, increasing the likelihood of recommended repairs being approved. The Automobile Status Report is a full-color, professional presentation. 6 Service Pro

7 Keep your technicians turning wrenches with automated communications. The average technician can spend 20 minutes or more per RO at the parts counter and at the advisor s desk. That lost time adds up quickly, and so does your lost revenue. Service Pro integrates with your DMS to provide instant, seamless communications via , phone, physical printout, text or instant message. The result is an automated communications environment where your technicians never need to leave their lift to check on parts pricing and availability, communicate with advisors or discuss options with the parts counter. As a result, you save at least one hour per technician per day and increase the efficiency and productivity of your shop. 7

8 Bring back more declined work with a unique call center solution. Staying in regular contact with your customers can be the single most important way to retain their business. Service Pro s call center solution not only keeps you in the forefront of your customer s thoughts, but can actively increase your business by bringing customers back into the shop to complete previously declined work. Our BDC solution is completely scripted and easy to use, ensuring that your business is represented in a professional manner that increases customer confidence and enhances the reputation of your dealership. Contacting customers about routine and scheduled work is a proactive approach to increase your RO count and is a courteous way to show customers you care about their business. Service Pro s call center solution keeps you on top of your customers needs. 8 Service Pro

9 Enhance performance while holding your team accountable. Service Pro provides insight into fixed operation sales and team dynamics in a new way never before possible in our industry. Easy to use and incorporatedinto every aspect of the system, Service Pro s reporting feature gives managers the ability to customize daily reports that offer details into your staff s performance not only individually, but as a member of a team as well. Service Pro s powerful reporting features include: Technician and advisor performance reports Regional, dealership, team and individual performance statistics Real-time and historical reporting A customizable scoreboard view Get the deep insight into team dynamics you need to keep your shop running effortlessly. Service Pro s Scoreboard feature gives an instant view of performance. 9

10 Provide your customers with better service while streamlining your operations with Service Pro. Whether it s by bringing more declined work back into your shop by simplifying and streamlining communications throughout your dealership or by identifying and successfully closing on more repair opportunities, Service Pro will increase your profits while enhancing your customers experience and satisfaction. Streamlining your operations not only makes the running of your shop smooth and your staff more productive, it leaves your customers with a better impression of your shop and its capabilities. Your customers deserve the best and so do you. We use Service Pro in all of the stores in our group. The improvement in operational efficiencies combined with the very clear, measurable results in hours and dollars per repair order has made us a firm believer in the product and the company. ~ Scott Gainer, Operations Manager PSC Automotive Group From the first day we installed Service Pro, we noticed an immediate increase with our production, and we can track the performance of the consultants to another level. Our guests love the personalized attention to their vehicle, and it s a great visual tool that the consultant can use. Definitely a product that makes an impact. ~ Geoff Hult Fixed Ops Director Mercedes-Benz of Chicago 10 Service Pro

11 11

12 Service Pro Dealertrack Technologies is the leading provider of the web-enabled technology solutions that drive progress in North America s retail auto industry. We are in business to provide our customers with the technology tools and services they need to manage inventory, transact vehicle sales, and operate their businesses with maximum effectiveness and efficiency. Dealertrack is continuously improving the unification of three key workflows vehicle marketing, car-buying transactions and dealership operations. Our aim is to add clarity, confidence and pleasure to the car-buying experience. We are proud to support the economic well-being of our nations dealerships and the communities they serve Marcus Avenue, Suite M04, Lake Success, NY dealertrack.com 2015 Dealertrack, Inc. All rights reserved. 2014_11153_01