Ruang Lingkup Manajemen Operasi. Hesti Maheswari SE., M.Si

Transcription

1 Modul ke: Manajemen Operasional Ruang Lingkup Manajemen Operasi Fakultas Ekonomi & Bisnis Hesti Maheswari SE., M.Si Program Studi Manajemen

2 OPERATION MANAGEMENT -WHAT IS OPERATION MANAGEMENT -WHY STUDY OPERATIO MANAGEMENT -WHAT OPERATIONS MANAGERS DO -ORGANIZING TO PRODUCE GOODS & SERVICES -OPERATIONS IN THE SERVICE SECTOR -THE PRODUCTIVITY CHALLENGE -THE CHALLENGE OF SOCIAL RESPONSIBILITY

3 1. WHAT IS OPERATIONS MANAGEMENT Production is the creation of goods and services Operations management (OM) is the set of activities that creates goods and services by transforming inputs into output Manufacture ex : Sony TV Services ex : Bintaro International Hospital

4 Frederick W Taylor s contribution was the belief that management should assume more responsibility for : 1. Matching employees to the right job 2. Providing the proper training 3. Providing proper work methods & tools 4. Establishing legitimate incentives for work to be accomplish

5 2. WHY STUDY OM 1. OM is one of the three major functions of any organitation, and it is integrally related to all the other business functions 2. We want to know how goods & services are produced 3. We want to understand what operations managers do 4. It is such a costly part of an organization

6 3. WHAT OPERATIONS MANAGERS DO TEN DECISION AREAS 1. Service and product design 2. Quality Management 3. Process & Capacity Design 4. Location Strategies 5. Layout Design 6. Human Resources & Job Design 7. Supply Chain Management 8. Inventory Management 9. Scheduling 10. Maintenance

7 4. ORGANIZING TO PRODUCE GOODS & SERVICES COMERCIAL BANK OPERATIONS : TELLER SCHEDULING CHECK CLEARING COLLECTIONS TRANSACTION PROCESS LAYOUT MAINTENANCE SECURITY FINANCE : INVESTMENT SECURITY REAL ESTATE ACCOUNTING AUDITING MARKETING : LOANS COMERCIAL, INDUSTRIAL, FINANCIAL, MORTGAGE TRUST DEPARTEMENT

8 AIRLINE OPERATION : Ground Support equipment Maintenance Ground Operations Flight Operations Management Science ACCOUNTING & FINANCE : ACCOUNTING : -ACCOUNT PAYABLE MARKETING : -ACCOUNT RECIVABLE TRAFICS ADMINISTRATION -GENERAL LEDGER SALES FINANCE : ADVERTISING CASH CONTROLL ECT

9 MANUFACTURING OPERATIONS ; FACILITIES PROD & INV CONTROLL QUALITY SCM DESIGN INDUSTRIAL ENGINEERING PROCESS ANALYSIS FINANCE : MARKETING : CREDITS : ACT PAYABLE ACT RECIVABLE FUNDS MANAGEMENT CAPITAL REQUIREMENT SALES PROMOTION ADVERTISING SALES MARKET RESEARCH

10 WE ARE THE OM JOBS 1. PLANT MANAGER 2. DIRECTOR PURCHASING 3. QUALITY MANAGER 4. PROCESS IMPROVEMENT CONSULTANTS 5. SUPPLY CHAIN MANAGER AND PLANNER

11 5. OPERATIONS IN THE SERVICE SECTOR SERVICES THOSE ECONOMIC ACTIVITIES THET TYPICALLY PRODUCE AN INTANGIBLE PRODUCT (SUCH AS EDUCATION, ENTERTAINMENT, LODGING, GOVERNMENT, FINANCIAL AND HEALT SERVICE)

12 DIFFERRENCES BETWEEN GOODS & SERVICES 1. Services are usually intangible 2. Services are often produced and consumed simultaneously 3. Services are often unique 4. Services have high customer interaction 5. Services have inconsitent product definition 6. Services are often knowledgebased 7. Services are frequently dispersed

13 6. THE PRODUCTIVITY CHALLENGE PRODUCTIVITY IS THE RATIO OF OUTPUTS (GOODS & SERVICES) DIVIDED BY ONE OR MORE INPUT (SUCH A LABOR, CAPITAL OR MANAGEMENT)

14 PRODUCTIVITY MEASUREMNET PRODUCTIVITY = UNITS PRODUCED INPUT USED INPUT USED ARE LABOR, MATERIAL,ENERGY, CAPITAL MISCELLANEOUS

15 Collins title company has a staff of 4, each working 8 hours per day (for a payroll cost of $ 640/day) and overhead expenses of $ 400 /day. Collins processes and closes on 8 titles each day. The company recently purchased a computerized title search sustem that will allow the processing of 14 titles per day. Although the staff, their work hour, and pay will be the same, the overhead expenses are now $ 800 per day.

16 Define : Labor productivity with the old system Labor productivity i with ihthe new sistem Multifactor productivity with the old system Multifactor productivity with the new system

17 Terima Kasih Hesti Maheswari SE., M.Si