PUBLIC SECTOR CREATING BETTER CENTRAL AND LOCAL GOVERNMENT SERVICES

Transcription

1 PUBLIC SECTOR CREATING BETTER CENTRAL AND LOCAL GOVERNMENT SERVICES SUPPORTING YOUR ORGANISATION TO BUILD A BETTER TOMORROW PUBLIC SECTOR PROCESSES Legacy system enablement Online services Application for services Debt recovery Name and address change Sub-contractor Write-offs and debt Service desk System integration Customer service support Fraud protection Facilities Services Citizen benefits Collections Tax Auditing Internet application processing

2 FINANCIAL SERVICES BRINGING FINTECH INNOVATION TO YOUR OPERATION TODAY BECOME THE FINANCE ORGANIZATION OF TOMORROW FINANCE PROCESSES Customer onboarding Accounts payable & receivable Fraud prevention Compliance & reporting Transaction processing Investment Reconciliation DSO outstanding Credit checks Remittance Foreign exchange Data Dividend Loan, credit card & mortage applications Auditing Write-offs and debt Accounting journal entries Collections Service desk Notice to close Internet application Processing Quote through to pay Procure and partner Management Accrual booking

3 TELECOMS FREE UP STAFF BANDWIDTH WITH PROCESS GET YOUR OPERATIONAL PROCESSES UP TO SPEED TELECOMS PROCESSES Billing Customer onboarding Debt collection Network Data cleansing Competitor pricing tracking System integration Customer offboarding Data Auditing Data analaysis Customer service support Internet application Management Debt Competitor pricing analysis

4 FOR INSURANCE REDUCE THE RISK FROM BUSINESS TRANSFORMATION DELIVER WORLD CLASS CUSTOMER EXPERIENCE WITH VIRTUAL WORKERS INSURANCE PROCESSES Policy admin Claims Management Price comparison Redemption processing Underwriting Fraud detection Product Sales support Broker CUE No claims discount Credit card payment Administration Debt recovery Funds transfer System data Synchronisation Resolve account data mismatches Deceased notifications Sales lead Bulk payments Bulk recoveries

5 RETAIL HELPING YOU TO PUT THE CUSTOMER FIRST EFFICIENT OPERATIONS THAT ARE ALWAYS OPEN FOR BUSINESS RETAIL PROCESSES Complaint Loyalty scheme Returns Authorisations Credit reports (DSAR) Month end reporting Inventory Customer experience Product Compliance Orders processing Store planning Research and development Forecasting Data Production Production planning System integration Facilities Pricing Mobile and application Supply chain

6 HEALTHCARE GIVING YOU TIME TO CARE TAKE THE PAIN OUT OF YOUR PROCESSES WITH VIRTUAL WORKERS HEALTHCARE PROCESSES Patient registration Claims Member Provider Data migration Drug registration Fraud prevention Customer complaints Data cleansing Health & care System integration Supplier portal creation Overpayment reconciliation Revenue cycle Pre-Authorisation of services

7 REAL ESTATE BUILDING AN AUTOMATED WORKFORCE THE KEY TO YOUR PROCESSES REAL ESTATE PROCESSES Facilities Letting & mortgage applications Credit & background checks Supplier Lease Planning applications Rent accounting Invoice Accounts payable and receivable Compliance Utilities Real estate listing automation Legal support Database Contract Data cleansing Portfolio

8 IN ENERGY & UTILITIES PUTTING THE POWER OF IN YOUR HANDS RE-ENERGIZE YOUR PROCESSES WITH INTELLIGENT ENERGY & UTILITIES PROCESSES Metering Complaints Billing and settlements Correcting misreads Customer records Management Customer transfers Energy delivery monitoring Disaster Energy grid System integration Demand Compliance Data Customer service support

9 OUTSOURCING EXCEEDING YOUR SERVICE LEVEL EXPECTATIONS LESS MESS AND LESS STRESS OUTSOURCING PROCESSES Shared service operations Customer transition Record Synchronisation Incident Service level reporting Labor reshoring Exchange rate processing Automated messaging Customer service support Technical support Web scraping Workflow acceleration System integration UI manipulation

10 SALES & MARKETING SEIZING YOUR OPPORTUNITIES BRINGING YOU CLOSER TO YOUR CUSTOMER SALES & MARKETING PROCESSES Customer Data cleansing Credit checks Business intelligence Mobile application integration Data Brand monitoring Automated marketing Campaigns Payment Handling Exchange rate tracking Advertising spend Forecasting Competitor pricing Supply chain risk & Campaign Product Administration

11 PAYROLL PAYBACK FROM YOUR PAYROLL PROCESSES MAKING EVERY PROCESS COUNT PAYROLL PROCESSES Employee set up Salary processing Tax reporting Benefit Staff transfers Compliance Permanent changes Attendance records Deductions Contractual changes Temporary changes Auditing Data analysis System synchronisation

12 OPERATIONS AUTOMATE FOR OPERATIONAL EXCELLENCE PROCESSES THAT DELIVER RESULTS OPERATIONS PROCESSES Service level reporting Logistics Staff Back office processing Inventory Data processing Portal interactions Vehicle booking Exception handling Site access Route measurement Data migration and Systems monitoring Customer relationship Supplier system portal Mobile application integration Supply chain Management System integration Facilities

13 CUSTOMER SERVICE MAKE THE RIGHT IMPRESSION IMPROVE YOUR CUSTOMER EXPERIENCE AND LIBERATE YOUR FRONT OFFICE CUSTOMER SERVICE PROCESSES Customer records Management Account Query Complaints Requests Client onboarding Client offboarding Workflow acceleration Application integration Data System Synchronisation Service level Complaint Compliance

14 HR CONCENTRATE ON YOUR PEOPLE, NOT YOUR PROCESSES SPEND TIME ON YOUR PEOPLE, NOT YOUR PROCESSES HR PROCESSES Starters and leavers Absence Expense Benefits Salary Compliance checks Qualification checking Recruitment Helpdesk application Training & education System access setup Candidate reviews Creation of job openings Manager updates Lease car Employee IT equipment Background checks

15 FINANCE AND ACCOUNTING HELPING YOU TO SUPPORT YOUR ORGANISATION PUTTING YOUR PROCESSES INTO ACTION FINANCE & ACCOUNTING PROCESSES Accounts payable Debt recovery Accounts receivable Reconciliation Debt write-offs Credit checks DSO outstanding Credit checks Accounting journal entries Data Dividends Loan & credit Auditing Write-offs and debt Accrual booking Remittance Foreign exchange Collections Service desk

16 IN FMCG PUTTING YOUR PRODUCTS IN YOUR CUSTOMERS HANDS PROCESSES THAT DELIVER RESULTS FMCG PROCESSES Inventory Order Product Logistics Collections Production Research and development Pricing Supply chain Forecasting Data Compliance