Tiger5FYU Solutions Guide

Transcription

1 Starter Kit

2 Solutions Guide

3 Tiger Solutions Guide

4 TigerText Essentials Essentials Essentials Secure, Encrypted Messaging As the first secure text messaging app in the healthcare space, TigerText Essentials leads the field in terms of adoption and performance. A solid, dependable, secure messaging experience, TigerText Essentials delivers endto-end encryption and administrative controls, checking the requisite box for compliance and ensuring patient data remains protected. Features such as message read status, attachments, and group messaging improve productivity while the feature-rich administrator console makes it easy for IT to set and enforce messaging security policies. TigerText Essentials is ideal for: Compliance-focused organizations Organizations looking to transition from less efficient forms of communication such as pagers, faxes, and voice mail to a faster, more efficient model TIGERTEXT ESSENTIALS Secure Messaging Keep messages private with encrypted, end-toend, secure app. Delivery Confirmation Know instantly when messages have been sent/delivered/read. Message Recall Recall a message & attachments before or after it s been read. External Messaging Securely converse with colleagues who do not have TigerText. Message Forwarding Forward messages to colleagues who were not on the original thread. Group Messaging Create groups on the fly to improve collaboration. Photos & Files Securely attach PDFs, images, and files from PACS systems or storage apps like Box or Google Drive. Multiple Inboxes Easily switch inboxes when using multiple TigerText accounts. Multi-Platform Support Access secure messages on any smartphone, tablet, or desktop. Delivery Escalation Notifications not delivered within two minutes are re-sent via SMS. 2

5 A Complete Clinical Communications Platform for Hospital Systems combines best-in-class product, success services, and data analytics into a single solution that helps organizations transform by reimagining the way care teams connect and communicate. Tailored Integration Packages Integrating with other hospital systems can dramatically improve clinical communication engagement and help extract additional value from high-cost solutions that still present barriers to real-time, actionable information. With, clients choose the integrations that best align with their clinical workflows, including: EHR Alerting & Notifications Nurse Call Systems Scheduling Services Single Sign-On (SSO) Authentication (SAML) Health Information Exchange (HIE) PACS / Imaging Answering Services Paging System Alerts Ongoing Success clients are assigned a dedicated Client Account Executive who can advise on workflow improvement and provide recommendations and best practices for reducing steps and maximizing the efficiency of your internal teams. Client Support, 7 Days a Week ensures that help is available anytime it s needed. Our technical support experts work to quickly and effectively resolve issues so care teams and IT stay productive, tracking cases to closure in partnership with our product and engineering teams. is ideal for: Large healthcare systems with single or multiple facilities Organizations offering multiple types of services such as acute, post-acute, and ambulatory care Executive teams looking to control costs, improve revenues, and raise HCAHPS scores Get Started Right Each client engagement begins in the implementation phase where our experienced team of project managers creates a customized implementation plan that maps to your organization s objectives, requirements, and timelines. 3

6 Enterprise Leadership Through Innovation Enterprise puts healthcare systems on the cutting edge of clinical communication innovation. It s ideal for those organizations looking to establish or further their position as healthcare innovation leaders. Enterprise clients have first access to the latest beta technology and can participate in shaping the development of new features before they re generally available. With Enterprise, we design, build, and support a custom EHR implementation that reengineers your communication workflows so that contextual patient data is accessible within the TigerText app interface. A key component of Enterprise is read/write access to the EHR, allowing select messages related to a patient s condition to be saved back to the patient record. This reduces redundant steps and frees care teams from excessive computer time. Finally, your feedback is leveraged to yield a virtuous cycle of refinement and performance improvement within your custom deployment. Enterprise is ideal for: Leading edge organizations looking to set a model of performance and innovation for the industry 4

7 Features & Services MESSAGING FEATURE TigerText Essentials Enterprise BASIC MESSAGING Secure Texts Message Recall Group Conversations Broadcast Messaging Message Status (Sent/Delivered/Read) Push Notifications Searchable Directory Multiple Inboxes Do Not Disturb Basic PREMIUM MESSAGING Message Anyone (CUSTOM BRANDED) (CUSTOM BRANDED) Do Not Disturb With Auto-Forwarding Priority Messaging Integrated Facility Directories Delivery Escalations (SMS & ) TigerPage Paid Add-On Feature 5

8 MESSAGING FEATURE TigerText Essentials Enterprise MULTIMEDIA FEATURES Photo Attachments Video Attachments Voice Notes Other File Type Attachments Cloud Storage Integration REPORTING & ANALYTICS Pending User Queue Trends Transactional Reporting Data Analytics & Internal Benchmarking ADMIN CONTROLS 2H H 2017 User Management Automated & Customizable Welcome Broadcast (Messaging) SECURITY CONTROLS Client-Hosted Archiving TigerText-Hosted Archiving (3rd party) End-to-end Encryption Self-Destructing / Ephemeral Messages User Authentication Touch ID PIN Lock Enforcement Remote User Lockout + Paid Add-On Feature 6

9 INTEGRATIONS TigerText Essentials Enterprise STANDARD Answering Services + Paging System Alerts + Scheduling Integration with Amion + Authentication (SAML) + LDAP / Active Directory Sync + ADVANCED Clinical Notification Events: EHR, Radiology System, Lab System, ED System, ADT + Administrative or IT Notification Events: IT Systems, Inventory Management + Nurse Call Integrations: Notifications, Code Alerts + Interface Engine Integration + Single Sign On: Desktop App or TigerText Web + Scheduling System Integration, 3rd Party, Role-based Scheduling Automation + Deep EHR Integration - Patient Contextual Communication, View Patient Data, Save conversations to EHR + Paid Add-On Feature 7

10 IMPLEMENTATION SERVICES TigerText Essentials Enterprise Assigned Project Manager Complete Project Plan Deployment and User Adoption Planning Basic Implementation Assistance TRAINING SERVICES TigerText Essentials Enterprise Administrative Training Session Training Webinar for End Users emodule Training Video Basic Onsite Training and User On-Boarding Support Train-the-Trainer Session Train-the-Trainer Curriculum Development emodule Training Video Premium emodule Training Video Custom Remote Training Workshop Custom emodule Training Video Development Custom Documentation (User Guides, etc.) *Client plays T&E 8

11 CLIENT SUCCESS SERVICES TigerText Essentials Enterprise Thought Leadership Resources Dedicated Client Account Executive Executive Business Reviews Best Practice Advisory Services Communication Optimization Engagement Customized Communication Strategy Cohort Deployment Support Adoption Acceleration Services and Monitoring Executive Sponsorship CLIENT CARE TigerText Essentials Enterprise In-app Access to Client Support via Direct Access to Client Care Support via Dedicated Toll-Free # Prioritized Access to Tier 2 Technical Support Expedited 30-min. Response During Standard Hours of Operation (SHO); 1 hr. outside SHO for all incidents reported by phone Monthly Case Review Calls LDAP Monitoring, Active Directory - Proactive Team IT Team/ Triggered General Phone 24/7 Emergency Hotline, SLA 2 Hours 9

12 Where to learn more Website Sales & Product Demos ebooks Executive Buyer s Guide: 11 Must-Ask Questions When Evaluating Clinical Communication Solutions Communication Optimization for Nurse Teams: 3 Ways to Streamline Care Delivery with a Clinical Communications Platform Communication Paths for Physicians: 3 Ways to Streamline Care Delivery with a Clinical Communications Platform Clinical Strategies for Today s CIO: How a Comprehensive Communications Solution Improves Security, Population Health, and Interoperability About TigerText As healthcare s largest provider of clinical communication solutions, TigerText helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With 6,000 facilities, 99.99% uptime, and over 10 million messages processed each day, TigerText continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. For more information, follow TigerText on Twitter (@tigertext) and visit to learn how clients like RWJBarnabas, Geisinger, and LifePoint are using TigerText to solve healthcare s biggest communication challenges. The company s commitment to client success is reflected in its broad support organization that works directly with clients at every stage to streamline communication workflows and achieve the highest possible ROI. 10

13 2017 Product Comparison Guide

14 2017 Product Comparison Guide Lots of options. Find the plan that s right for you. TigerText understands that organizations of different sizes have different needs so we offer a range of plans to fit your budget and workflow requirements. From standard secure texting with Essentials to advanced functionality, the right plan will put you on the path to heightened productivity and clinical communication success. TigerText Essentials Secure Messaging Clinical Communications Enterprise Enterprise Solutions Secure healthcare messaging with administrative controls. Ideal for organizations looking to meet compliance and avoid HIPAArelated violations. Integrated clinical communication platform to optimize workflows, maximize healthcare ROI, and improve patient and provider satisfaction. Fully-integrated clinical communication solution provides deep EHR integration for world-class productivity and performance. TigerText Essentials offers: Secure, HIPAA-compliant text messaging Premium features: Message Anyone TigerPage ($) Phone support integrations ($) All Essentials features, plus: Workflow Features: Roles & Scheduling, Click-to-Call All Integrations Full-Scale Implementation Client Success Services Premium Support Standard Training All Premium Features Full Reporting and Analytics All features, plus. Advanced EHR integration Access to patient data Onsite training Guaranteed ROI* *See Account Executive Proprietary & Confidential

15 TigerText Essentials Product Features Enterprise INTEGRATIONS PRODUCTIZED Answering Services Paging System Alerts Scheduling Integration with Amion Authentication (SAML) LDAP / Active Directory Sync CUSTOM Clinical Notification Events: EHR, Radiology System, Lab System, ED System, ADT Administrative or IT Notification Events: IT Systems, Inventory Management Nurse Call Integrations: Notifications, Code Alerts Interface Engine Integration Single Sign On: Desktop App or TigerText Web Scheduling System Integration, 3rd Party, Role-based Scheduling Automation ADVANCED Deep EHR Integration - Patient Contextual Communication, View Patient Data, Save conversations to EHR IMPLEMENTATION SERVICES Assigned Project Manager Complete Project Plan Deployment and User Adoption Planning Basic Implementation Assistance TRAINING SERVICES Administrative Training Session Training Webinar for End Users emodule Training Video Basic Onsite Training and User On-Boarding Support Train-the-Trainer Session Train-the-Trainer Curriculum Development TRAINING SERVICES Cont... emodule Training Video Premium emodule Training Video Custom Remote Training Workshop Custom emodule Training Video Development Custom Documentation (User Guides, etc.) CLIENT SUCCESS SERVICES Thought Leadership Resources Dedicated Client Account Executive Executive Business Reviews Best Practice Advisory Services Communication Optimization Engagement Customized Communication Strategy Cohort Deployment Support Adoption Acceleration Services and Monitoring Executive Sponsorship CLIENT CARE In-app Access to Client Support via Direct Access to Client Care Support via Dedicated Toll-Free # Prioritized Access to Tier 2 Technical Support Expedited 30-min. Response During Standard Hours of Operation (SHO); 1 hr. outside SHO for all incidents reported by phone Monthly Case Review Calls LDAP Monitoring, Active Directory - Proactive Team IT Team/Triggered General Phone 24/7 Emergency Hotline, SLA 2 Hours Paid Add-On Feature *Client plays T&E Proprietary & Confidential

16 TigerText Essentials Datasheet

17 TIGERTEXT ESSENTIALS Secure, Real-Time Messaging for Healthcare Protect Patient Information, Improve Workflows, and Comply with Industry Regulations TigerText Essentials is an easy-to-use messaging app for smartphones or that helps organizations improve care team communications and collaboration while achieving HIPAA-compliance. Secure, Accelerated Workflows for Care Teams The best work happens when teams are aligned. TigerText ensures that the right information is instantly accessible at the point of care and helps care teams communicate in real-time, on any device, through a suite of messaging features tailor-made for healthcare productivity. The average physician wastes 45 minutes - cation systems, costing the average hospital nearly $1 million annually. Source: Ponemon Institute Study Benefits Achieve HIPAA Compliance TigerText s secure encrypted, HITRUST-certified application protects patient information and meets HIPAA guidelines, even guaranteeing your organization against fines. Replace Outdated Technologies alleviating phone tag, unanswered pages, and disruption to patients and care team members. Optimize Workflows with other departments for consults, transfers, medication reconciliation, and more. Integrate with Existing Applications Save time and reduce steps by integrating TigerText with paging systems, answering services, and LDAP/ Active Directory. Manage Users and Enforce Policies Maintain full control with the administrative console for managing users and devices while setting and enforcing security policies TigerText, Inc. I 2110 Broadway, Santa Monica, CA I I sales@tigertext.com 1

18 TIGERTEXT ESSENTIALS Secure, Real-Time Messaging for Healthcare TigerText Essentials Feature Set TigerText Essentials gives you a wide range of secure messaging features to improve collaboration with co-workers and get more done in less time. Secure Messaging Priority Messaging Keep messages private with a fully encrypted, end-to-end, secure texting solution. Send high priority messages that stay at the top of the recipient s inbox and specify a Auto Forward utomatically forward to another colleague when in Do Not Disturb Mode. Forums Delivery Confirmation Message Lifespan Message Recall Group Messaging Secure Attachments Have open and ongoing forum discussions with colleagues on specific topics. Join or leave a forum anytime. Know instantly when messages have been sent, delivered, and read. Set message lifespan to dictate when messages will be automatically deleted. Recall a message and attachments before or after it has been read. Create groups to improve collaboration and see who has read your message and when. Securely attach photos, voice notes, PDFs, and other files right from apps like Box, Google Drive, and more. Add-On Integrations & Services Answering Services Paging System Alerts Scheduling Integration with Amion Authentication (SAML) LDAP / Active Directory Sync Advanced Packages External Messaging Project Management Services Implementation Specialist Custom Training Programs Onsite Technical Support For organizations looking to optimize workflows, maximize healthcare ROI, and improve patient and provider satisfaction, contact us to learn more about, our most popular package, and Enterprise. About TigerText As healthcare s largest provider of clinical communication solutions, TigerText helps accelerating productivity, reducing costs, and improving patient outcomes. With,000 facilities, 99.99% uptime, and over million messages processed each day, TigerText continually delivers advanced product inno-vations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions TigerText, Inc. I 2110 Broadway, Santa Monica, CA I I sales@tigertext.com 2

19 Datasheet

20 Clinical Communications Solution Transform Your Healthcare Communications with Benefits is a comprehensive healthcare communication platform that optimizes hospital workflows for improved productivity, profitability, patient outcomes, and provider delight. Product Integration Platform Services Data & Reporting Best-In-Class Product Advanced Integrations Unparalleled Service Performance Tracking improvement. 201 TigerText, Inc. I 2110 Broadway, Santa Monica, CA I I sales@tigertext.com 1

21 Clinical Communications Solution Optimize Communications Workflow Roles Scheduling and Calendar VIew Click-to-Call Advanced Integrations Custom Integrations Productized Integrations About TigerText 201 TigerText, Inc. I 2110 Broadway, Santa Monica, CA I I sales@tigertext.com 2

22 Kennedy Health & TigerText Case Study

23 CASE STUDY Kennedy Health + TigerText Kennedy Health s use of an integrated, mobile and unified clinical communication platform has helped it drastically reduce ED overutilization, readmissions and wasted care. 73% reduction in ED utilization among targeted population 22.2% decrease in CHF readmission rates 8.8% decrease in COPD readmission rates 10 Remote FTEs centralized, reducing time on-site Reduction of unnecessary tests and medications When we started using this tool and really tracking these patients, we were able to see that with these real-time interventions really starting in the waiting room, we were able to decrease the number of times these patients were presenting to the emergency room by at least 70 percent.. We ve been tracking that over time, and have had consistent success. --Maryann Lauletta, M.D., vice president of medical operations, Kennedy Health

24 Challenge Kennedy Health is a three-hospital, 607-bed integrated healthcare delivery system providing a full continuum of healthcare services in southwest New Jersey. In 2013, Kennedy Health discovered that in one six-month period, just 21 patients accounted for 903 visits to its emergency departments. With this discovery, the organization began an initiative to reduce the number of repeat emergency department (ED) visits and readmissions among this population of patients, as well as enterprise wide. Solution Kennedy Health s population of ED super-utilizers typically presented with pain-related complaints. Concerned that the patients were exhibiting narcotic drug-seeking behaviors, Kennedy Health developed a focused care protocol within the ED to prevent an unnecessary readmission and deliver the type of care these patients truly need. For this protocol to be effective, interdepartmental and multi-location communication was crucial. Fortunately, in 2014, the organization had implemented TigerText, an integrated, mobile and unified clinical communication platform that allowed clinicians to securely text and share clinical data with care teams at all three of Kennedy Health s hospital campuses. Since the TigerText platform is integrated with the organization s electronic health record (EHR) system, Kennedy Health s IT staff, in collaboration with TigerText, developed an automated alert that is triggered when a patient in this population, or one with a history of frequent ED visits, checks into any Kennedy ED enterprise wide. Multi-campus integration was essential since these patients tended to seek care at multiple locations. Once alerted, a nurse navigator stationed in the ED intervenes with that patient. From his or her smartphone, the nurse navigator contacts and consults other providers, such as behavioral health specialists or substance-abuse rehabilitation facilities to begin pursuing other treatment courses. TigerText s integration into the EHR also allowed the hospital to centralize the case managers who communicate with the nurse navigators, physicians, clinicians, and allied health professionals. Results Mobilizing care teams using TigerText has significantly reduced readmissions as a whole, but particularly among the ED super-utilizer population. The number of visits among these patients decreased 73 percent, while also reducing the utilization of CT scans and certain medications, all of which reduce costs and provide more effective care. Simultaneously, improved clinical communication among care teams combined with better care coordination helped Kennedy Health decrease congestive heart failure readmission rates by 22.2 percent and chronic pulmonary obstructive disease readmission rates by 8.8 percent. In addition, centralizing case managers to one location and equipping them with TigerText helped them communicate more efficiently and effectively enterprise wide. Kennedy Health was able to reallocate two of their 10 case managers to other campuses to conduct face-to-face interventions with patients. About TigerText As healthcare s largest provider of clinical communication solutions, TigerText helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With 6,000 facilities, 99.99% uptime, and over ten million messages processed each day, TigerText continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. Website Sales & Product Demos For More Information Follow TigerText on Twitter (@tigertext) and visit www. tigertext.com to learn how clients like RWJBarnabas, Geisinger, and Lifepoint are using TigerText to solve healthcare s biggest communication challenges TigerText, Inc Broadway, Santa Monica, CA

25 Mary Washington & TigerText Case Study

26 CASE STUDY Mary Washington + TigerText Mary Washington Healthcare improved physician collaboration, workflow efficiency, and care quality by switching from inefficient, antiquated pagers and landline phones to a unified, mobile clinical communication solution. Consolidated physician communication tools Faster consult request and question response times Faster clinical decisions/ fewer care delays Streamlined, physicianwide information sharing Eliminated pager rental fees After several months of using Tiger Text, having gone through the implementation and looking at every secure messaging product on the market, I m now convinced more than ever that Tiger Text was the right decision for us. --David Yi, M.D., chief medical information officer, Mary Washington Healthcare

27 Challenge Mary Washington Healthcare is a not-for-profit regional health system with two hospitals, 28 facilities and approximately 1,000 physicians in Fredericksburg, Virginia. Spread over numerous locations, physicians communication was largely driven by in-hospital overhead announcement systems and antiquated handheld pagers. Pages would be delivered through a unit clerk intermediary who would need to identify the correct physician, look up their contact information and then communicate the message without the ability to share the necessary patient context. The requesting physician would then be uncertain if the page had been received by the other physician, and he or she would have to wait for a return phone call. This cumbersome communication process led to slow responses, patient care delays, wasted time, and ultimately inconvenient and inefficient workflows. Solution With more physicians using their personal smartphones for clinical communication, Mary Washington Healthcare transitioned its physicians from pagers to TigerText s mobile clinical communication platform. The health system vetted several vendors, but quickly realized that TigerText delivered the security, integration, scalability and advanced features that could drive more efficient and effective clinical communications. Physicians now communicate with each other directly and engage in secure, one-on-one and group text messages to collaborate and ask questions regarding consults, EHR documentation, patient discharge and so on. With TigerText s Roles feature, physicians can look up physician contact information on their own, eliminating the need for unit-clerk involvement. Results Although pager-use was ingrained in physician workflows, TigerText was rapidly adopted and message volume has continued to climb since implementation metrics Mary Washington Healthcare has been able to track through TigerText s reporting and analytics capabilities. Clarity and promptness of communication has improved thanks to physicians being able to contact each other directly and communicate in real time, enhancing collaboration and the delivery speed of patient care. Apart from communicating about patient information, hospital clinical leaders and executives are also leveraging the tool to share updates about new evidence-based protocols and to create an open dialogue around new areas of opportunity. Historically, this information was delivered through meetings or . Meetings, however, became unrealistic due to physicians increasingly busy schedules, while s were often overlooked due to volume. Physicians now receive new clinical guidelines as well as other vital information through TigerText, which also automatically confirms and tracks who has read each message. Executives can also maintain ongoing conversations with physicians and other members in the hospital to collaborate on future integrations and additional workflow improvement areas. Due to the success with physicians, Mary Washington Healthcare is planning to integrate TigerText with its electronic health record (EHR) system and expand the clinical communications platform to include nurses and other clinical staff for larger care team-based group collaborations. About TigerText As healthcare s largest provider of clinical communication solutions, TigerText helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With 6,000 facilities, 99.99% uptime, and over ten million messages processed each day, TigerText continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. Website Sales & Product Demos For More Information Follow TigerText on Twitter (@tigertext) and visit www. tigertext.com to learn how clients like RWJBarnabas, Geisinger, and Lifepoint are using TigerText to solve healthcare s biggest communication challenges TigerText, Inc Broadway, Santa Monica, CA