Nikos Anastopoulos Solution Sales Manager, Microsoft Hellas

Transcription

1 Nikos Anastopoulos Solution Sales Manager, Microsoft Hellas

2 The financial services landscape is changing Need to adapt to trends in analytics, social, mobile, compliance, the cloud 10x x 3 billion on compliance 72% Data volume is growing 10x every 5 years 34% of affluent investors use social media for personal finance & investing purposes 3x expected growth in mobile banking from The hedge fund industry has spent $3 billion on compliance costs 72% of capital markets firms are considering using the cloud Microsoft, Big Data Booklet, 2012 Cogent Research, Social Media s Impact on Personal Finance, 2013 American Banker, Mobile Banking will Grow 300%, 2012 CDW, Top Tech Trends for Capital Markets in 2014, 2014 CDW, Top Tech Trends for Capital Markets in 2014, 2014 Business Intelligence Enterprise social Mobility Control & Compliance Technology Accenture estimates that banks that effectively build multichannel, social, mobile banking models can double annual revenue growth rate (from 4% to 8+%) in developed markets while reducing cost to serve by 20% or more. Accenture, Banking 2016, 2012, link 2

3 ATM/Self Service Kiosks Service Center Connected Devices Branch Mobile Online Banking Social Media Innovation in Channels Personal Financial Management Integrated live chat Complex Product Sales Cashless Unattended Flagship Mobile HTML5 Windows Phone ios Android Tablets Xbox Kinect Surface Cash Recyclers Check Processing Hybrid Self- Service Incoming Calls Web Care Teams Outbound Marketing Instant Messenger Chat

4 Digital Bank Characteristics and Trends All physical manifestations of the bank are underpinned by a digital internet enablement Component based Banking (Banking as a Service?) Innovative cloud-based products developed through use of big data; Easy to use APIs that plugand-play the bank s processing capabilities into anyone else s Supercool, customer-intimate apps that position the bank as the preferred digital relationship for the client. Digital Core, Access, and Security Everything is an access point. Banking is no longer about banking money but about banking data and keeping data secure. The bank of the future will have shifted from being the safe keeper of money to the safe keeper of data Trust and Attraction Digital banks will build trust around their brands and attract people naturally to become fans and users of the banks apps and services, advising them at their point of living

5 Becoming a Digital Bank A digital business strategy needs to be your business strategy-vision Digital-first mindset When everyone in the company embraces what is now digitally possible, the business can respond faster and deliver the experiences customers expect. Reimagined business More than simply digitizing traditional processes, digital transformation requires a complete rethinking of how a business operates in the modern world. Connected everything Connecting people, processes, things and data securely across the company is the cornerstone of digital business. 5

6 Our Vision for a Digitized World A financial institution must be present in the financial lives of its customers any time, any place, on any device, across any channel 6

7 Microsoft initiatives for Digital Banking Banker Productivity Boost workforce productivity through modern applications, device choice, anytime and secure access, and improved processes Customer Experience Management Improve customer retention, new growth and organic growth through customer centricity, crosschannel consistency, and improved service levels and sales performance Business Analytics & Mission Critical Support better decision making, risk management and compliance with greater access to BI; and better enable business capabilities with modern IT at lower IT costs Cloud & Modern Data Center Leverage private, public and hybrid cloud approaches for greater business agility and to leapfrog the competition Devices & Services 7

8 Financial Services Portal 8

9 Customer First (Online) Bank of Aegon KNAB leverages Microsoft Platform to fully operate their online bank Online bank Knab has won the Digital Bank Award for

10 Financial Dashboard Customer First (Online) Bank of Aegon 10

11 Digital View on Cash Customer First (Online) Bank of Aegon 11

12 Customer First (Online) Bank of Aegon We help the way the customer wants us to 12

13 We set out to create fans, not customers, that s our proposition. We want to surprise and delight. We want to be the bank that our customers tell their family and friends about the bank that offers amazing customer service and has a simple, understandable proposition. Paul Marriot-Clarke, Commercial Director, Metro Bank Metro Bank Creating fans, not customers Business goal Put customers first by being convenient, accessible, and personable. Tactics Equipped its employees with apps to support personalized interactions with customers. Results Drive proactive interactions with customers. Provide deep client insight and improve advisor productivity. Deliver intelligent offers and custombuilt experiences. Improve customer retention and add new customers.

14 Productivity CaixaBank CaixaBank video We wanted to address the entire sales process within the same flow, the digitised signature allows both parties to sign at the end of the transaction. The signature has the same legal validity and security, providing maximum reliability for us and the customer Santiago Uriel, Managing Director Programs

15 Microsoft supporting Digital Transformation Modular view in User domains Front end Centralized Decisionng Analytical Services Corporate RM Private/Affluent Advisors Sales Productivity Tool Marketing & Campaign Management Branches Branch Seller Next Best Action Customer Service Media Centers Knowledge Management Business Intelligence Advanced Analytics Customer (Internet/Mobile Direct Accesses) Multichannel Customer Engagement Center Back Office Services Marketing Back office Self Service Portals/Apps Social Management Enterprise Social Collaboration Unified Communication

16 Powering your digital business with Microsoft Modern productivity Connected things Advanced analytics Trusted platform Reliable connectivit y Strategic partner for digital business Learn more > Microsoft.com/enterprise

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