Enterprise Software and Infrastructure Solutions

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3 About DICE 3

4 Enterprise Software and Infrastructure Solutions Shape the future of automation with DICE We build better foundations for you and your customers, automating complicated processes that distract from allowing you to structure your business to your liking. Grow in the direction that best suits your demands. Focus on managing your business while we take care of the rest. 4

5 Leading the Industry Automate your business Eliminate costly expenses Improve signal routing Focus on efficiency with tailored monitoring, phone, and task management systems. Avoid costly IT equipment and staff with cloud hosting that covers everything for your business. Eliminate dropped signals with specialized telecom services based on signal quality. Provide safety Engineer the future Trust our expertise Provide the building blocks for safer and more secure connections between you and your customers. Take your business to the next level with products engineered with the future in mind. Rely on our enterprise solutions to provide clean communications to you, your clients, and your partners. 5

6 Worldwide Protection Years working in the automation industry States in which customers are being served by our clients Software solutions available to almost any business Our automation technology is available globally. From London to Tokyo, we provide the tools to help you focus on growth and success while we take care of the rest. 6

7 Innovative Automation for Countless Industries Equip your call centers, salespeople, and technicians with the highest performing automation software and telephony services on the market. Retailers can bolster their loss prevention efforts by equipping each of their stores with in-house monitoring systems hosted entirely on our cloud system, avoiding up-front fees and costly IT equipment. Service businesses can keep track of their schedules, vehicles, and customer data with our extensive automation systems. Qualificationand location-based scheduling makes the most of each labor hour, and our mobile applications reduce the need for costly return trips by putting customer data at technician fingertips. Sales and accounting teams no longer have to work between several departments to manage contracts, proposals, and billing. Thanks to integrated automation systems, prospect data can be consistent and organized from the first interaction to the point-of-sale. 7

8 Customer Experiences Built with DICE The most valuable aspect of the partnership is the way they listen. They listen to all of our suggestions, all of our concerns. We ll go back and forth. It s not just the one, single transaction. It s a relationship. That s very valuable. Mike Ponte Operations Manager, Statewide Monitoring What s very unique about DICE is the ability for them to work with us. When we have a unique application, I can go to DICE and they ll come back to us and say, Okay, we ll work with you. Let s build this. Steve Coppola President, Statewide Monitoring Ackerman has been successful because of DICE s success. By utilizing every part of DICE, we re able to work smarter, not harder. Jim Morton IT Manager, Ackerman Security Working with DICE Corporation changed the way our company does business. They allow us to delve into the data we re gathering when it comes to how we deal with our customers, the markets we re trying to move into, and the way we can interact with our customers to provide better service. Henry Knepp Sales & Regional Manager, SOS Alarm 8

9 Support in Any Circumstance Service from DICE Learn more with documentation Contact us anytime, anywhere with our 24/7 after-hours support procedures built on a foundation of dedicated technicians and engineers. Access tiered support, 24/7 Detailed instructions on software modules, add-ons, and service tutorials are available in the DICE Documentation library. Disaster Recovery If your site goes down unexpectedly, your business needs a plan to switch operations from one location to another and to remotely monitor signals from a second facility. When catastrophe strikes, safely migrate your DICE software and ipbx phone system operations to the infrastructure at our location with Disaster Recovery insurance. With millions of clients backed-up daily, you re always covered. From hazardous weather to damaged phone lines, our nightly data backup and 24/7 support is here as a safeguard against the unknown. 9

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11 Software 11

12 Integrate easy automation for safer, more secure connections for your business We design user-friendly, low-maintenance automation software to make communication between your partners and customers convenient and clean. Deliver countless programmable security and service modules that go beyond customer expectations at unrivaled speeds with Matrix. MADE: Matrix s Platform Our webservice with database access allows you to integrate almost any network-connected device to Matrix, providing your partners and customers with better access to our software, faster connections, and access to a wider range of services. Report Manager: Review Your Data 12 Provide detailed information to your company, dealers, and customers, with our flexible and thorough reporting system. Reports can even be billed to customers and exported as PDF, CSV, or text, and ed on a schedule.

13 Matrix Made for Your Business Automate from your browser Power your entire business on low resource, browser-based automation software configurable to your needs and available on multiple platforms. Communicate between machines Integrate any network-connected device to our system using our open platform REST API. Access automation anywhere Work from the cloud Take your services on the road with our mobile applications designed to reduce labor hours and improve customer service. Eliminate costly overhead expenses in infrastructure and IT staff by hosting central station setups, software, and integrated phone systems. 13

14 Monitoring & Event Management Enhance efficiency, analyze data, and provide better customer service Our uniquely configurable layout and workflow built into a sleek, browser-based software gives your security an unparalleled advantage over the competitors. Integrate almost any network-connected device with Matrix Monitoring using our open platform APIs, including PERS and GPS devices. Analyze custom operator, customer, and phone data with our reporting system. We understand no two monitoring centers, businesses, or industries are the same, which is why our software is built to meet your needs. 14

15 Features & Highlights Route calls with IVR Construct custom workflows Receive live updates Make the most of your labor hours with IVR call routing, designed to consolidate customer inquiries with the pending alarm queue as part of our ipbx integration. Process alarms according to what s best for your team of operators with the most configurable monitoring software on the market. View real time data on existing and incoming signals, phone calls, operator statuses, and account history as it s updated. Monitoring on thin client software Add functionality Maintain operator accountability Enjoy the unique advantage of zero software installation and easy updates bundled in a user-friendly, browserbased monitoring software. Receive signals from almost any device connected to the Internet with our open platform API. Continue to provide the highest quality customer service with integrated phone call and operator action recording. 15

16 Video Monitoring Streamline, standardize, and enhance with Matrix Universal Video (MUV) Designed to simplify the video monitoring process, access Matrix Universal Video (MUV) through a standard browser or the full MUV system. With MUV, operators can perform a variety of tasks, including viewing live events as they happen. Plus, MUV records operator screens, allowing you to provide accurate professional service. MUV is also compatible with many of the leading IP camera and DVR manufacturers, simplifying the integration process. 16

17 Features & Highlights Monitor real time events Standardize operator productivity Reduce software installed View standard live video, video from tripped alarms, and video carousel footage rolling from multiple locations. Ensure your operator procedures remain standardized with a consistent workstation platform that reduces human error. Our thin browser platform makes access easy on any computer or workstation. A full MUV software package is also available. Integrate with leading cameras and DVRs Integration with a wide range of the industry s leading IP camera and DVR manufacturers is available with MUV. Record screens for reference Screens are automatically recorded, allowing users to view footage for quality assurance purposes. 17

18 CRM Communications Gateway Make security more accessible with instant notifications Instead of operators communicating with customers directly, CRM Communications Gateway connects without a telephone call. It automates engagement, improving operator efficiency, end-user experience, and ease of account access. Each platform can be custom-built, allowing the client to choose exactly what a customer can view for any given situation, even processes like updating payment information, bill payment, and appointment notifications. We provide an effortless communications platform for more accessible security. 18

19 Features & Highlights Engage customers Deliver account notifications via text message, allowing customers to respond to alarm signals and pay bills from their smartphones. Grow revenue Increase RMR by providing customers a more convenient way to update payment information and pay bills. Enhance end-user experiences Cater each action to your customer s immediate needs with a well-designed UI. Improve operator efficiency Automate communication to maintain operator availability for higher priority signals. 19

20 Sales Management Secure prospects, improve productivity, and close more deals The sales process doesn t have to slow down with quotes, proposals, and contracts moving between departments. Matrix Sales was developed for ease of use and accessibility. Sales reps can access their prospect data from anywhere. Integrated document managers organize templates and records while contracts become immediately available at the office as soon as they re signed. We provide a simpler CRM system for a more efficient sales process. 20

21 Features & Highlights Build custom quotes, proposals, and contracts Organize prospect collection and data Distribute and schedule prospect appointments Maintain control over the sales process with custom quote and proposal building tools. Automatically generate contracts based on proposals. Automate the data collection process to keep prospect information consistent from the rapid entry system to billing and collections. Schedule appointments automatically for sales reps, providing them with relevant customer data for each prospect. Monitor sales statistics Plan follow -up tasks and to -do lists Integrate document managers Sales reps can view their own work while managers analyze the progress of an entire department from convenient individualized dashboards. Customize checklists for sales reps following-up with prospects to maintain a consistent workflow from prospect generation to contract signing. Integrated with document management and storage systems including Docusign, Laserfiche, and Document Mountain. 21

22 Service Management Schedule tasks, manage tickets, and improve service efficiency Matrix Service Management is a universal task management and scheduling system. Our Hands-on Manager and Rapid Scheduler systems are fully integrable; allowing you to assign tickets, manage service technicians with an interactive calendar and mapping system, and access notes. Matrix Service is available anywhere your technicians need to go with our web-based app, accessible on any smartphone or tablet. Make productivity a little easier with Matrix Service Management. 22

23 Features & Highlights Plot scheduled routes Map tickets and view routes for each appointment. Street locations, turn-by-turn directions, and ticket information is also viewable from the map. Outline ticket tasks Create tickets for any project you need to manage or track. Assign tickets to departments and individuals, and add notes as work is completed. Customize scheduling Retrieve exported data Travel and service Schedule technicians with a customizable calendar system that can be filtered by time, date, and ticket owner. Access physical copies of your information in an easy to download spreadsheet CSV file. Take Matrix Service anywhere. Our web-based app runs on smartphones and tablets through a browser, requiring no downloads. 23

24 Commercial Portal Collect data, visualize trends, and make educated business decisions Organizing, viewing, and analyzing account data has never been easier than it is now with Commercial Portal. Used as a tool for dealers and retail managers, discovering patterns in subscriber and store account signal history has been simplified with data sorted by specific variables viewed as graphs, charts, and tables. Commercial Portal can be used to fine-tune individual accounts, reorder contacts by manager and dealers, add temporary schedules, and disable subscriber accounts from the same interface used to analyze data. Features & Highlights View aggregated data Fulfill business demands and customer service expectations with a powerful data compiler. 24 Organize large-scale analytics Discover patterns by sorting vast quantities of signal history for multiple accounts using graphical visualizations and tables. Manage multiple accounts View high-level information for many accounts or focus on a single subscriber to make account-wide edits.

25 Residential Portal Prioritize accessibility, increase monthly revenue, and save resources Operators no longer have to answer calls every time customers need information on past payments, service requests, or updated call lists. Instead, your customers are able to take care of their own accounts online using Residential Portal. Residential Portal improves monthly revenue by providing easy to setup and edit auto-pay services. Based on the options you make available, customers can request service and upgrades, review account history, put accounts on test, and more. Features & Highlights Meet consumer demands Bring convenience and accessibility to those who need it most - families and small business owners. Shape customer experiences Brand software according to your company s design specifications and configure it to your customers needs. Conserve manpower Free up operators by enabling your customers to manage their accounts as they see fit. 25

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27 Telephony 27

28 ipbx Centralize your business telephone system Simplify your business telephone system with ipbx. Fully integrated with our Matrix software, ipbx enables your alarm center to process and manage all of your calls - no matter the rate or load. ipbx features industry-leading tools like our advanced channel banking system, auto dialing, PERS processing, and quality assurance archives. Integrate Matrix ipbx functionality with your own PBX through our SIP device gateway. Connect to anyone, anytime with ipbx. 28

29 Features & Highlights Integrate with Matrix ipbx is fully integrated with our Matrix software, providing inbound and outbound call distribution and easy to use tools such as call routing, Interactive Voice Response (IVR), and reporting features. Deliver signals precisely Guarantee all calls are communicating accurately from alarm panels or communications devices with our advanced channel banking. Automate low priority signals Handle low priority alarms, notifications, and events with our Interactive Voice Response (IVR) automated operator system. Access information you need Screen pops allow users to easily view important account information on one screen. Maintain service standards Search archives for specific calls, perform quality checks, or use recordings as training tools. 29

30 IPtelX Streamline reliable telecommunications for businesses of all sizes IPtelX is a leading telecommunications provider specializing in clean communications services for the alarm industry. We understand the issues our clients face and provide personalized 24/7 service unmatched by our competitors. Our UL Listed and redundant facilities are equipped with the latest technologies, allowing you to keep your legacy alarm panels without investing in costly new technology. With around the clock monitoring at our operations center and connection to most major North American networks, IPtelX is one of the fastest-growing telecommunications providers in the industry. 30

31 Features & Highlights Enhance your Matrix software IPtelX was created by industry veterans to enhance the alarm industry. Integrate your Matrix software through IPtelX, creating a seamless system. Access quality network connections Avoid network inequalities with our superior crystal-clear voice network. IPtelX provides telecommunications services to all industries, specializing in delicate alarm signals. Save legacy alarm panels Depend on certified technology Contact customer service 24/7 No need to replace your current system. IPtelX works with legacy alarm panels, allowing you to save by keeping your existing equipment. We use innovative UL Listed technology like cloud-based redundancies and channel banks designed to reduce VoIP communications issues. Our customer support representatives are available 24/7 with real solutions unmatched by our competitors. 31

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33 Hosting 33

34 Cloud Hosting Host effortlessly with the industry s first advanced cloud alarm center The DICE cloud alarm center is designed to be a complete solution for any alarm company, including all telecom lines, receivers, automation software, and modern servers and technologies. Whether you are new to the alarm industry or are an established business, our cloud alarm center is the best way to maximize your potential without the large investment of owning and maintaining your own equipment. Be part of the cloud center revolution. 34

35 Hosting Features & Highlights Operate with minimal capital expense Operate your central station with minimal capital expense. We host everything - eliminating start-up costs, new equipment, IT staff, and costly utility bills. Our customers have reduced monthly expenses by up to 80%. Host on UL Listed technology Our multiple state-of-the-art cloud alarm center locations are redundant, UL Listed, and separated geographically. Receive 24/7 customer support Have confidence in the stability of DICE s communications network. We can even view and control legacy alarm panel signals. Plus, access live support 24/7 with our experienced receiver and telephony experts. 35

36 dicecorp.com DICE Corporation