Angus Vause Marketing Director. Keynote presentation: Mind The Gap

Transcription

1 Angus Vause Marketing Director Keynote presentation: Mind The Gap

2 Agenda Explore the gap that exists between ITSM and ITAM Technology challenges of ITAM & SAM A single platform is the answer What the future holds

3 ITIL Business Intelligence Financial Incident Service Portfolio Event License Compliance Apps Monitoring Discovery Availability Change Virtualisation Problem IT Service Continuity Service Level Capacity Licence Compliance (Microsoft, IBM, SAP, Oracle) Distribution Cloud Inventory Contract Financial License Optimisation Service Catalog Release & Deployment License Optimisation (Microsoft, IBM, SAP, Oracle) Service Asset & Configuration Citrix Terminal Services Request Fulfilment

4 KEY ITAM ITSM ITIL Business Intelligence Financial Incident Service Portfolio Event License Compliance Apps Monitoring Discovery Availability Change Virtualisation Problem IT Service Continuity Service Level Capacity Licence Compliance (Microsoft, IBM, SAP, Oracle) Distribution Cloud Inventory Contract Financial License Optimisation Service Catalog Release & Deployment License Optimisation (Microsoft, IBM, SAP, Oracle) Service Asset & Configuration Citrix Terminal Services Request Fulfilment

5 ITAM/SAM/SLOE ITSM Virtualisation Inventory Request Fulfilment Change Apps Monitoring Cloud Event Knowledge IT Service Continuity Financial Licence Compliance (Microsoft, IBM, SAP, Oracle) License Optimisation (Microsoft, IBM, SAP, Oracle) Contract Business Intelligence Distribution License Optimisation License Compliance Citrix Terminal Services Discovery Availability Change Service Catalog Problem Service Asset & Configuration Incident Service Portfolio Release & Deployment Financial

6 Why is there a GAP? People Only widespread real-world collaboration is CMDB (inventory) Processes Technology Importance ITSM is almost mandatory, ITAM/SAM is definitely not

7 Technology challenges of ITAM/SAM Acquaintia Big One Data Reporting source / Business of & dynamic Business Intelligence data Intelligence Multiple End-to-end AssetStudio OS Platforms: solution Software capable Windows, Asset of covering OSX, Unix, the Linux, whole Suite Android IT estate etc. AssetStudio for Enterprise SAM ITSM CMDB Advanced ITAM ITAM SAM/SLO/SLOE Advanced Datacentre Cloud Mobile Online App Store Discovery Inventory (incl. Discovery) Inventory Application Usage Distribution Patching AppsMonitor Distribution Patching Licensing Generic Licensing Compliance Optimization Microsoft Adobe For Microsoft For Adobe AccessCTRL Oracle AssetStudio for Oracle (Datacentre, Middleware, Ebiz modules) IBM SAP Microsoft AssetStudio for IBM AssetStudio for SAP Applications ( + Risk Analysis module) SaaS Usage MDM AssetStudio Vitado (MDM and MAM modules) MAM MEM MCM Self Service Service Enterprise AssetStudio App-Centre Self Service App Store Mobile Enterprise Mobile Multiple Solutions, One Certero single Across Platform platform Multiple Systems

8 Benefits of a single platform Alleviates struggle of managing multiple solutions from multiple providers Overcome the constant struggle of trying to find data needed for effective management and decision making One single, dynamic data source across the whole IT estate Common user interface Flexibility: integrate with any existing investment in ITAM or SAM tools, add or replace at your convenience Integrates with ITSM tools to provide the richest management experience An example

9 Summary Single platform is the only way to deliver an effective end-to-end ITAM/SAM solution. Extends to enable integration with ITSM and helps close the gap. Ideal solution is a completely integrated ITSM/ITAM/SAM solution operating optimally and holistically on a single platform. The future: evolution of SAM, IoT, integration with other enterprise systems

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