PARAFLOW CONTACTS. IT s time! Among the first 6 system integrators in Bulgaria (2012)

Transcription

1 PARAFLOW Among the first 6 system integrators in Bulgaria (2012) CONTACTS Among the first 20 companies for IT procurement under public procurement law for the last decade ( ) Among the first 20 companies in the ICT TOP 100 (Bulgaria) IT s time! Sofia 1700, Bulgaria 79, Nikola Gabrovski Str. Tel: +359 (2) office@paraflow.bg Hot-line support New Information Technology will change the business world tomorrow! It s time for IT now!

2 TABLE OF CONTENTS INFORMATION ABOUT THE COMPANY 3 TEAM 4 OFFICIAL PARTNERS 5 SOLUTIONS AND SERVICES 7 SYSTEM INTEGRATION 7 ENTERPRISE MANAGEMENT SYSTEMS (ERP, CRM,BI) 10 SERVICE AND SYSTEM MAINTENANCE 11 BUILDING TECHNOLOGIES 11 KEY PROJECTS 13 National education network of Bulgarian schools 13 Internal VOIP and data network in United Bulgarian bank 13 Information infrastructure of LUKOIL Neftochim Bourgas 13 National state administration network 14 Deployment of the communication infrastructure in Business park Sofia 14 Design and deployment of Help Desk in the National Revenue Agency 14 Telephone banking center in ProCredit bank 14 Update and maintenance of the communication network of OMV 15 Deployment of communication and information infrastructure of Private Bank TEXIM 15 Mall of Sofia the biggest cable system installed in a single property in Bulgaria 15 Vivatel 2G/3G infrastructure 15 National Revenue Agency (NRA) Information centre 16 E-services platform intended for citizens in Kavarna and Kostinbord 16 Implementation of Active directory in NRA 16 Design of common centralized communication and information infrastructure of the Ministry of Labour and Social Policy 17 KEY CUSTOMERS 18 CONTACTS 19 2

3 THE COMPANY INFORMATION ABOUT THE COMPANY Paraflow Communications Ltd. was established in 1995 by partners having a successful professional and scientific career. The company is one of the leading system integrators on Bulgarian IT market. It is an innovator in implementation of technological concepts and solutions, a leader in development of information and communication technologies and solutions in the financial sector. The company has successful background in the deployment, management and security of information and communication infrastructures in the public administration, the education system, the industry. SERTIFICATES BUSINESS PHILOSOPHY COMPETITIVE ADVANTAGES Developing the ideas and innovations on the basis of strategic cooperation with the customers, to promote their own business Successful partnership with leading world manufacturers of cutting-edge technologies and solutions Establishing of conditions and stimuli to continuously increase the qualifications of specialists, certification and new knowledge Individual approach to each customer in order to implement the most proper and effective solutions Highly qualified specialists with background in development and implementation of complete solutions based on state-of-the-art technologies Successful partnership with leading manufacturers of information technology in the world Good knowledge of the business processes in the financial sector, corporate management and public administration Providing of complex services for integral setting-up and maintenance of information systems Wide product range of solutions servicing the needs of any customer KEY COMPETENCIES Complex network solutions + Mobile networks Solutions for data processing and data storage Best practices for IT service management Business Applications Outsourcing private cloud solutions Building Technologies 3

4 Branch associations - Paraflow Communications is member of The Bulgarian Association of Information Technologies (BAIT) and KRIB - "The Voice of the Bulgarian Business". TEAM 80% of the employees are specialized in different fields of the subject of activity They are holders of certificates from leading technological companies The average age of the team is 35 years High motivation and responsibility of the employees The Paraflow s team has significant experience and know-how in the deployment, management and development of infrastructure solutions via up-to-date technologies developed into structure-defining companies and organizations. Among them are the biggest industrial enterprise in the country, the six biggest banks, ministries and state institutions. Successful cooperation with the biggest telecommunication operator. Implemented projects in more than 200 SME. The maintenance team solves in a professional manner IT-problems of the developed systems by showing the right attitude towards their importance for the business of the customers. Experience and know-how in the modern technologies High motivation and responsibility of the employees Continuous education at the expense of the company Loyalty, trust, responsibility, friendly environment 4

5 PARTNERSHIPS OFFICIAL PARTNERS Paraflow has long term cooperation with leading manufacturers of computer and communications equipment and software. Strategic cooperation with official partners is a guarantee for maintaining high standards of quality and performance. As an authorized partner Paraflow fulfills incontestable requirements for certification. It has a direct access to global network of established manufacturer s brands. Paraflow combines its experience and capabilities with the reputable companies in the global market, allowing to offer quality services in Bulgaria. Paraflow has privileged access to the latest technology and use financial concessions which enable to maintain competitive prices. 5

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7 PRODUCT PORTFOLIO SOLUTIONS AND SERVICES Paraflow develops a set of activities in the domain of information and communication technologies allowing an integral professional servicing of corporate structures, industrial enterprises, and public institutions, small and medium enterprises. The multilateral specialization and the knowledge of the leading technologies in any key domain of the information technologies creates the opportunity for effective implementation of the elements of the corporate IT infrastructure communication and cable network; systems for data processing, data storage and data management; systems for infrastructure management and control; security systems; data centers. Paraflow provides professional services for deployment of system architecture at any stage of the life cycle: Consultations and developing of concepts for system solution Designing System integration and implementation Training Operation and maintenance Paraflow supports its customers in their achieving of optimization of their respective business and managements in accordance with their requirements. Paraflow creates opportunities to implement new products and services, to raise the effectiveness and the competitive power. SYSTEM INTEGRATION Solutions for data processing and data storage Design and deployment of corporate centers for data processing as per the specific customer needs of information resources Implementation of highly reliable and reserved systems for critical business applications Consultations and system assistance at the design and implementation of primary and redundant centers for data processing and data storage Paraflow uses the most up-to-date blade technologies for server solutions, clusters and microprocessor systems. The information storage and archiving systems are based on the RAID, SAN and NAS-technologies. They are flexible and adapted for the needs of small offices, medium enterprises and big companies. Data centers Supply, installation and putting into operation of the equipment and the software, needed for deployment of a rightly functioning data center Additional services guarantee the effective operation of the centers: design of the communication connection review of the communication service providers capabilities premises evaluation 7

8 side preparation power supply, air-conditioning and ventilation structural cabling for fire alarm signaling, access control and CCTV Physical environment monitoring systems Design and implementation of automatic monitoring system for power supply, air-conditioning, security and safety, which: eliminates human factor errors allows centralized gathering, processing and storage of status data for equipment and units of various functions, located at different points of the data centre automatically supplies information to the competent authorities in case of accident or emergency Covers the monitoring of: power supply system, diesel generators and UPS temperature and air relative humidity access control readers fire alarm panels The monitoring system is based on industry standard technological solution that ensures high reliability and provides option for full redundancy. It allows remote monitoring via Internet. It has easy to use and interface and does not require high level of computer literacy for the operators. It is configured as per each customer requirements. Messages sending by mobile phone in case of alarm activated is carried out by separate channel establishment that uses Paraflow Custom Mobile Messages Sender specialized software for messages sending to mobile operators, for Experion Vista System and GSM gate communication. System software solutions Implementation and development of system software of leading manufacturers for complete setting-up and servicing of information infrastructures Design of custom software modules for system integration to provide the most effective and best solutions based on customer needs Design and implementation of an Active directory for big corporate organizations Design and implementation of teamwork systems , conferences, portals. Thus an integrated environment is being created, where people, teams, knowledge and data are connected virtually. Development of integrated communications, unified interface, quick and effective access to information Design and implementation of centralized access to applications and resources for customers having distributed geographical structure Installation and synchronization of systems for database management, based on the modern concepts for data security and integrity Design and implementation of anti-virus and anti-spam security systems Complex network solutions Design of networks Integral design, deployment, updating and expanding of networks for data, voice and video transfer through the cutting-edge technologies VPN, VoIP, IP telephony, high-performance switching Professional consultancy over the choice of the most appropriate package of communication equipment in compliance with the type, scale and the functionalities of the network infrastructure, in accordance with the financial resources of the customer 8

9 Paraflow s networks are distinguished by their flexibility, adaptiveness, speed of implementation and optimality in the choice of a technological solution. Security of the network infrastructure Design, implementation and maintenance of systems for security of the network infrastructure and access to data, based in integrated solutions and technologies of leading world manufacturers Creating of concepts for network security Best integration of the technological solutions Integral and staged implementation of technologies Conducting of regular controls and analyses of the network condition Monitoring and management of IT-infrastructure Design and implementation of centralized systems for monitoring and management of servers and communication nodes based on the HP OpenView product family and built on a flexible modular principle Methodologies development for searching and discovering potential problems before they occur and cause damages to the information system Providing remote services and outsourcing of monitoring and management Monitoring and management of ATMs as well as of system state for securing devices Dedicated software solutions IP telephony Implementation of solutions for IP telephony with guaranteed quality and high return on investment Implementation of additional systems and services for billing, dial plans, optimization and auditing of IP telephone networks VoIP provides telephone bills savings and supports development of broad range of intelligent services such as voic , contact center and automated customer service. Contact center Interactive automated full-featured solution for managing customer contacts. Alternative customer access channels provide significant improvement of service related business processes. The contact center solutions are interoperable with the existing applications and databases. The technology provides full-featured customer contact automation; lowers human intervention in performing routine services and reduces missed calls. Additional services ensuring development of the center: design of specific software modules for integration of the center with the existing information systems design of voice prompts and interaction implementation of a voice recorder modules Help Desk Design and implementation of automated management systems for servicing in banks, corporations and public administration based on the HP OpenView Service Desk product family solutions 9

10 Consultant assistance in processes related to determining, designing and managing resources and services for monitoring Help Desk integration with existing management systems and information resources monitoring Automated installation of workstations and servers Accelerated and entirely automated installation of workstations at initial implementation, workstation upgrade or OS transition in large organizations. The solution is based on the concept Zero Touch Installation and Provisioning of Microsoft. The main components are SMS 2003 Server, SQL Server 2003 and OS Deployment Feature Pack. It provides quick, effective, high quality implementation of the unified workstations and servers model, anti-virus security, management, monitoring applications, with low need of interaction. The Solution Accelerator for Business Desktop Deployment technology is used. It has three possible scenarios for image based client installations New installation; Reinstallation and Update. ENTERPRISE MANAGEMENT SYSTEMS (ERP, CRM,BI) Microsoft Dynamics AX Complete solution for management of all business activities and processes in one enterprise. The system is deployed in stages, using the functions regarding: finances and accounting, manufacturing, distribution, purchases. It is suitable both for national and multi-national companies with international business activity and distributed holding structures, as well as for small and medium enterprises. It satisfies the needs of companies that have high requirements on financial, trade, logistic and manufacturing activities. System specific features and advantages: Modularity. Allows deployment in stages as per each organization needs and capabilities. Each module covers different business processes: manufacturing, sale, supply, finances and accounting, human resources management, customer relationship management, etc. All modules have equal level of quality, functionality and technical capacities. Flexibility. It is distinguished for its high flexibility of technical point of view, which allows different modules to be adapted to each organization specific requirements and relevant business processes. Functions can be supplemented or modified for each module depending on their suitability for system operation and business management purposes. Familiar interface. Very well-known graphic medium, intuitive interface, thus significantly reduces the stress for the system users in the process of implementation and initial operation. Integrity. Microsoft Dynamics AX is easily integrated to Microsoft Office (Word, Excel, Outlook) and many other software products. Microsoft Dynamics CRM Complete solution for customer relationship management, which uses fast and flexible means for optimization of processes related to marketing, sales and customer servicing. Allows automatic synchronization of , tasks, meetings and contacts information via continuous integration with Microsoft Office Outlook. Rapid creation and communication exchange through Microsoft Office Word 10

11 mail merge and mail merge templates. Marketing professionals will have set of tools for data clearing and segmentation, promotions managements and profound marketing analyses. The system enables the personnel of Sales Department to produce uniform profile of the potential customer using instruments that automate and optimize the sale process. Provides fast access to customer whole history and information. Ensures full information about the customer, orders management, history of services and knowledge database. QlikView Most rapidly developing Business Intelligence (BI) solution in the world that changes completely the BI industry due to the associative In-Memory technology. Its advantages in comparison to the common BI solutions are: Very short implementation period days to weeks Does not require large number of maintenance professionals Lower implementation and maintenance costs Specifically oriented to business users High analytical capabilities and efficiency Easy to use, intuitive interface This is the first BI instrument that can be used also for mobile phones, provides business analyses on the run. It has real time analytical functions and reports generating in PDF format. SERVICE AND SYSTEM MAINTENANCE Paraflow has modern service center with certified service team. High quality of service and compliance with agreed terms is met by using advanced proprietary system for service request monitoring and management. The system is certified by leading manufacturers of hardware and software. Paraflow has the necessary service equipment; spare parts supply channels and more than 40 service vehicles. Customers with Service level agreement are provided: Maintenance of deployed solutions, post-sales warranty service and post warranty service of equipment and software Hotline support round-the-clock, 7 days a week telephone and online Reaction time up to 30 min after receiving request Delivery of equipment for temporary use Remote monitoring and management of communication and computing resources Outsourcing of system maintenance BUILDING TECHNOLOGIES They are designed for business, public and residential buildings, industrial enterprises, hotels, family houses, closed settlements and apartment complexes. The main package of services includes: Design and documentation of systems with diverse functionality for transfer and exchange of information 11

12 Structural cable systems; Local computer and telephone networks; Security systems; CCTV; Access control management; Messaging and electric supply systems Deployment of low voltage and structural cable systems by using quality products, with high level of workmanship, professional design and reliability, guaranteed excellent technical parameters of the systems Certification, maintenance and updating of structured cable systems, constructed with products of leading world manufacturers R&M Switzerland, the American AMP and Panduit Deployment and maintenance of building management systems and remote metering systems for public utility expenses Supply of components for structural cable systems, building management and specialized low voltage systems The systems are distinguished for their universality, flexibility and sustainability and allow deployment of common communication infrastructure in one or several buildings or campuses. The advanced Service Centre of Paraflow Communications is equipped with the latest technologies, Service Desk system and certified service professionals. The company has a center for monitoring and control of the processing of service requests, incidents and problems ensuring high quality service and accurate compliance with the agreed deadlines. paraflow.bg/service Paraflow Green Print is a unique printing management solution for the Bulgarian market. It facilitates cost savings while also enabling for better printing cost allocation. Some of the Green Print s most valuable advantages include device optimization and increased printing security. paraflow.bg/greenprint Paraflow Mobile application covers three main areas: improved direct sales, collecting orders and delivery and merchandising. The product was adjusted to the specific requirements of a customer, can not be used on a variety of mobile devices, and is easy to maintain. paraflow.bg/mobile 12

13 PROJECTS KEY PROJECTS National education network of Bulgarian schools The biggest project within Bulgarian education system for increasing the quality of education through introduction of innovation educational technologies and methods to the learning process. The network is based on the concept of manageability, security and adaptability of the communication channels among schools and the Control Center, where all the network resources are concentrated. The most cutting-edge information and communication technologies and solutions with equipment and software of Cisco Systems, Microsoft and Hewlett-Packard have been used for the project implementation. The project is implemented by the consortium Schools Online. During the first three months of the project s first phase in 2005 the consortium installed and connected in a unified network more than 1000 computer studies in every region of the country using the Solution Accelerator for Business Desktop Deployment technology, which was adapted for the project s purposes by Paraflow and Microsoft Bulgaria. Internal VOIP and data network in United Bulgarian bank A series of projects implemented in United Bulgarian bank after the year 2000 which contributed to the deployment of the most up-to-date communication and IT infrastructure in the financial sector of Bulgaria. In 2001 for the first time in a bank institution in Bulgaria there was developed an IP telephony system which had substantially reduced the telephone service bills of the bank. Cisco System appraised the project as especially important for the development of the IP telephony. For the first time a system for monitoring and management of IT infrastructure was implemented in a financial institution. It significantly increased the effectiveness of the IT services of the bank. Later on to this system was added the biggest network of ATM s in the country. Information infrastructure of LUKOIL Neftochim Bourgas It was created on the basis of a series of projects during more than 5 years. There have been implemented an optical support network, LAN and WAN IP network, VPN. There has been built a management of the infrastructure on the basis of HP Open View and Cisco Works. The security of the users was provided through CheckPoint Firewall-1 and an active directory of Microsoft Windows. There has been made the delivery and the development of contemporary server solutions and means of storage and archiving of data. The maintenance of the systems on site has been provided. The system is being continuously updated and expanded with new production lines and services for the users. 13

14 National state administration network Designing and deployment of an integrated network for communication services of the state administration. Initially the network connected the state institutions on the territory of Sofia and later there have been added connections in the regional cities and optical links to some of the regional administrations. The network has been built on the basis of the ATM technology for data, voice and video transfer. Here for the first time in Bulgaria there has been put into practice the convergence of voice and data traffic through a data network. At the moment the network is operational and provides proprietary communication path between the institutions. Deployment of the communication infrastructure in Business park Sofia The project comprises the deployment of the communication infrastructure of the biggest and most up-to-date business park in Eastern Europe. So far there have been more than 8000 work places installed with a cable 7th category together with electric power supply to them. The system is rapidly adapting to the requirements of each company-tenant. The common communication environment has been created on the basis of an optical backbone. It provides high-speed networks, different Internet providers links, VoIP and other services to the companies. The technologies of Cisco Systems and Reichle & De-Massari have been used. Design and deployment of Help Desk in the National Revenue Agency This project aims to increase the efficiency of the entire information system of the National agency of incomes and to improve the level of IT-service of the employees. It was implemented in The system, developed on the basis of HP OpenView Service Desk, supervises and manages the information streams in the network, provides the working capacity of the workstations and the servers, organizes the processes of asset management, processing of the incidents and the problems, management of the software changes in an integrated, unbreakable stream of operations. Telephone banking center in ProCredit bank The Center allows for the first time in Bulgaria to execute money transfers, payment orders to the state budget and purchase-sales of currency by telephone in real time for 24-hours period. The project was carried out in The interactive application Cisco IPCC Express based upon Cisco AVVID and a platform for IP telephony Cisco Call Manager has been used to structure the center. The solution has been supplemented by a know-how of Paraflow there have been designed and implemented specialized software modules for its integration with the bank information system, the writing of the voice prompts and interaction, implementation of a module for call recording. 14

15 Update and maintenance of the communication network of OMV The project comprises offering of information services, supply and maintenance of communication and computer equipment for the central office and all petrol stations in the country. It was implemented in 2004 and It comprises also deployment of a telephone network and implementation of IP telephony. The ATM s and the POS terminals in the petrol stations are connected to the communication infrastructure. A Help Desk service request management system for problems in the technical infrastructure of the petrol stations has been set up. The corporate network is being serviced by the system of professional technical maintenance of Paraflow Hot-line Support 24 hours, 7 days a week. Deployment of communication and information infrastructure of Private Bank TEXIM It includes an audit of the current state of the information infrastructure, its updating, its remote supervision and management of the corporate network. The project is the biggest in the 13-years history of the bank. It was implemented in A cutting-edge data center has been created. There have been used technologies and solutions with equipment and software of Cisco Systems, Hewlett-Packard, Microsoft and Oracle. Mall of Sofia the biggest cable system installed in a single property in Bulgaria The biggest cabling network for voice, data and multimedia applications transfer inside single building in Bulgaria has been set up. The project represents an innovation with regards to the technological execution. The system has been deployed in a parallel way with the construction of the building, even before the finishing of the rough construction. The total built-up area of Mall of Sofia is m2. Until May 2006 the installation of the cabling system in the entertainment and commercial part was carried out, until September the putting into operation of the offices inside Sofia Tower was finalized is the total number of communication points inside the building, secured by optical and copper cables 7th category. The high reliability has been achieved through the R&M technologies. Vivatel 2G/3G infrastructure The implementation works was executed in order to fulfill the obligations as a subcontractor of Nokia for Vivatel mobile network in Bulgaria in the areas of: Base Station (BTS) Infrastructure Installation, Commissioning and Integration services related, connected to other Vivatel equipment. Mobile Core Infrastructure Installation and Integration related to the configuration of different components like RNC, MWG, TCSM, SGSN, BSC, etc. Core IP Backbone Planning, Design, Installation and Implementation services regarding IP connectivity in mobile core and radio network controllers, covering the site interconnection and the IP connectivity solution. Support and Maintenance all services covered already installed Vivatel infrastructure according contract KPI and SLA. 15

16 National Revenue Agency (NRA) Information centre Paraflow applies the Cisco technology in building a call centre based on its successful experience from the implementation of such solutions in other organizations - Cisco IPCC and Cisco CallManager. The solution enables management of phone calls on the basis of interactive voice portal, provision of automatic services, inquiries management and escalation, calls recording and indexation. In addition to the Ciscto technologies the project also includes: operational systems Windows Server, database MS SQL Server, MS SharePoint a specialized system for legal documents management and storing, MS Dynamics CRM containing the history of all contacts and received calls, software module for outgoing campaigns created by Paraflow. The implemented technologies enable automated management of phone calls integrated with the Revenue Management System (RMS) of NRA, fast and easy creating and tracking history of any inquiry, quick access to information referring to the inquiry, sending information by , quick access to all documents. E-services platform intended for citizens in Kavarna and Kostinbord The platform for provision of e-services for the citizens and the business (MS Citizen Service Platform) is a solution of Microsoft, which is realized jointly with the Centre for Automation of Design and Construction Progress and Paraflow Communications. The technological partners involved in the project are EMC, Dell and Cisco Systems. The participation of Paraflow Communications is based on the experience and know-how gained during the recent 3-4 years as a result of the implementation of solutions for multifunctional access to date and to services provided by public and financial organizations by means of different communication channels telephone, and other available internet means such as ICQ, Messenger and Skype. The communication part of the platform is based on the technology of call management on the basis of interactive voice portal Cisco Call Manager, which enables provision of automated services, managing and escalating inquiries for provision of a competent reply, calls recording and indexation. The citizens and the business already may submit remote applications for issuing marital status certificates, transcripts of death certificate, design permits, as well as warnings and proposals to the municipal administration. Implementation of Active directory in NRA The project aims at supporting and facilitating the administrative work related to the maintenance of IT infrastructure of NRA and enabling centralized application of the security policies to improve the user management in the network, the computers of employees and the access to resources, as well as the security and reliability of information systems. It is connected with the design and implementation of the common infrastructure Microsoft Active Directory, based on Windows Server Full integration has been realized with the human resources management system of the organization. Upon synchronization of the user profiles and their attributes it allows automatic generation of e-address, determining the position of the relevant user in the hierarchy of the organizational units, to which groups the user is a member, by which the access level to the relevant date resources is determined. The project scope includes the central administration and the five biggest territorial directorates of NRA - Sofia city, Plovdiv, Varna, Burgas and Veliko Tarnovo. 16

17 Design of common centralized communication and information infrastructure of the Ministry of Labour and Social Policy The project provides overall and complex solution for building common centralized communication and information infrastructure for the needs of MLSP to ensure integrated technological infrastructural framework for the realization of the e-services of the Ministry. The technological solution aims to cover all agencies and divisions of MLSP by connecting them in common communication environment fully consistent and compatible with the existing information infrastructure of MLSP. The design includes centralized communication services, uninterruptible environment, guaranteed security and reliability of communications. The project has been prepared consistent with the principle of maximum openness, which allows defining new structural units and territorial divisions in future, as well as change in the existing ones. The proposal includes technology and architecture for centralized catalogue system of users (directory service), which covers all units and users of MLSP. The system is designed redundant and failure-free, and it is integrated and compatible with all other systems as much as possible. The proposal includes also an e-system for in-house user service of the information infrastructure of MLSP (HelpDesk). 17

18 CLIENTS KEY CUSTOMERS Paraflow Communications treats his clients with his clients with the highest standards of service quality and good manners. Paraflow team has respects for the demands of customers needs to perform in the most convenient way deliveries and installations, to mediate between customers and manufacturers finding mutually satisfaction to the Parties. Company experts provide timely advices on all matters within their competences and are able to provide advanced effective solutions to the problems. This is clearly visible in the list of clients with whom we have longterm cooperation. Paraflow Communications customers are coming from different industry segments like the economy, government, universities, industrial companies and financial services companies: Financial Sector Public Administration Public services Allianz Bulgaria Alpha Bank - Bulgaria Branch DSK Bank Piraeus Bank Bulgaria Bulgarian American Credit Bank BNB BNP Paribas Vienna Insurance Group PLC DZI European Bank for Reconstruction and Development Equest Bulgaria Emporiki Bank - Bulgaria Corporate Commercial Bank United Bulgarian Bank ProCredit Bank (Bulgaria) First Investment Bank Raiffeisenbank (Bulgaria) EIBank Citibank - branch Sofia TBI Leasing UniCredit Bulbank CHPB Texim Unionbank Educational Institutions American University - Blagoevgrad New Bulgarian University City University - Pravets Sofia University St. Kliment Ohridski Technical University - Sofia University of National and World Economy - Sofia Schools in Bulgaria Council of Ministers Ministry of Transport Ministry of Defence Ministry of Finance Ministry of Economy and Energy Ministry of State Administration and Administrative Reform Ministry of Labour and Social Policy Ministry of Education and Science Ministry of Health Ministry of Justice Electronic communications networks and information systems at the Ministry of Transport and Communications technologies (former State Agency for Information Technology and Communications) National Revenue Agency Patent Office State Fund Agriculture U.S. Embassy Embassy of Switzerland Embassy of Italy NRA Court of Auditors CRC SEWRC NHIF State Agency "Archives" EA "Automobile" Kavarna Other Minproekt EOS Matrix Filikon 97 Schenker Vivacom (Bulgarian Telecommunications Company) Blizoo Media and nigh broadband (former Eurocom Cable and CableTel) (blizoo) Cosmo Bulgaria Mobile (Globul) Bulgarian Posts Air Traffic Service Authority Energy and Utilities Enel Maritza East 3 TPP National Electricity Company Mines Maritsa Iztok Opet / Aygaz Maritsa East-2 Industrial Enterprises Actavis Business Park Sofia Blagoevgrad BT Lukoil Tehnologyi Services Bulgaria Lukoil Bulgaria Mall of Sofia Chelopech Mining Sofia BT Steelmet Trade Euro Supply Sopharma Trading 18

19 CONTACTS CENTRAL OFFICE BRANCHES Bourgas 8000, Bulgaria 7, Hadzhi Dimitar Str. Tel.: ( ) Sofia 1700, Bulgaria 79, Nikola Gabrovski Str. Tel: +359 (2) Fax: +359 (2) Gateway MTEL: Gateway VIVATEL: Hot-line support Varna 9010, Bulgaria 21, Andrey Saharov Bul. Tel.: ( ) Plovdiv 4000, Bulgaria 7, Samara Str. Tel.: ( ) Stara Zagora 6000, Bulgaria 100 Hristo Botev Bul, floor 5, office 11b Tеl.: ( ) Paraflow Communications Ltd All Rights Reserved 19