Strategic and innovative supplier relationship management (SRM)

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1 Strategic and innovative supplier relationship management (SRM)

2 Process automation Say goodbye to manual chaos 2 Qualify suppliers, manage data and evaluate performances the complex processes of conventional supplier relationship management are founded on an overabundance of manual data collection and entry. A supplier relationship management system such as this is extremely resource and time intensive. If volumes of data increase, manual management of suppliers inevitably leads to chaos thus loosing the competitive edge. Supply chains are interrupted and deadlines missed. In extreme cases, production can come to a standstill and contractual penalties apply. The new dimension of process automation With Supplier Relations for Dynamics CRM by Anywhere.24, supplier relationship management can be automatically controlled and accelerated by standardised processes. This already begins during the supplier qualification process in the supplier portal: master data, contracts and qualification criteria are uniformly recorded, changes and information are managed by the suppliers themselves in the self-service portal. The definition, collection and evaluation of key performance indicators make it possible to automate process monitoring and control, which enables precise planning and development scenarios of suppliers. Enquiries, forecasts and escalations can be automatically visualized. The resulting qualified output can be transferred to and shared with other business areas within a company. Sustainable competitive advantage With Supplier Relations, companies are able to benefit from a whole range of bundled automated processes that make it possible to work reliably and conserve resources. At the same time the quality of the supplied goods and the relationship to the suppliers can be improved. This facilitates effective company management on the basis of a consolidated and reliable database. 3

3 Central master data Simple and transparent management Who has what kind of information? Where has it been stored? How up to date is the data? Decentralised and inconsistent collection and storage of master data is often the source of the inevitable chaos of manually maintained supplier relationship management systems. In addition to a lack of standardised data collection, there is also often no continuous data maintenance. Incorrect address information, untraceable contract data and outdated groups of goods: without a central master data management system the most important foundation of effective supplier management is missing an up-to-date, verified and consistent database. Supplier Relations for Dynamics CRM by Anywhere.24 solves this problem with master data management, which is seamlessly integrated into the system environment, and company-wide work processes that are supported by the automated processes and functions of the underlying xrm Framework. Benefits: Central provisioning of all SRM-relevant master data (cross-client) via bidirectional real-time interfaces to central ERP systems such as SAP, Navision, INFOR, PSIpenta and many more Relocation of the maintenance of the master data to the supplier relationship management system or to the self-service portal to document the complete lifecycle of the suppliers from their initial application right through to phasing out all in one system Central contract and certification management for every supplier Active utilisation of xrm relationship management to map the different roles and responsibilities of the suppliers points of contact Flexible mapping of the manufacturing master data in the groups of goods in Supplier Relations with extensive classification and consolidation options independent of the restrictions of the ERP system Implementation of the ecl@ss standard as well as provisioning of the basis 4 for mapping lead buyer concepts 5

4 Managing with KPIs Analyse transparently decide faster One of the excellent functions of Supplier Relations is the definition, automatic collection and analysis of key performance indicators (KPI) the only way to achieve a dependable comparison of supplier services, potentials and risks. In addition, automatically generated key performance indicators enable the selection, qualification, evaluation, classification and development of the suppliers. This makes it possible to output leading performance indicators for every supplier such as e.g. the ppm rate, the potential for innovation, the transparency of the offer and the effectiveness of supplier audits. The combination and the comparison of different key performance indicators create the very best possible basis of information: they ensure ideal conditions for strategic management of purchasing processes. Benefits through Supplier Relations Integration of the key performance indicators into the system (supplier and goods-classification dependencies to other key performance indicators) and automatic updates based on defined update cycles Baseline function to make it possible to freeze the status of the key performance indicators at predefined times e.g. supplier evaluations, change of fiscal year, manual integration of the key performance indicators in the logic of the organisation-specific evaluation process incl. weighting, criticality and defined threshold values Definition of targets per key performance indictor as a basis for supplier development Automatic monitoring of threshold values and notifications on the basis of the xrm framework workflow engine 6 7

5 Self-service portal Actively integrate suppliers Suppliers have the opportunity to actively and independently update their own master data using the self-service portal. The portal relieves the internal organisation from having to carry out repetitive tasks and makes room for a strategic optimization of the purchasing process. The supplier questionnaire allows pre-qualification of existing and potential suppliers to be prepared and implemented in the self-service portal at neutral cost and according to goods classification. Also the certificates and the proof required for a validity check can be independently updated by the suppliers in the self-service portal. The benefits at a glance Provision of external access to every supplier to update their master data: addresses, point of contact incl. roles and responsibility, bank information etc. Management of certificates and their verification Display of the current supplier status for every group of goods in accordance with the international ecl@ss standard Representation and control of the supplier tendering processes Freely definable, system-supported online supplier questionnaires Dashboard integrated into the self-service portal for the suppliers including their outstanding and current claims as well as access to the basic key performance indicators and the last supplier evaluation 8 9

6 Uniformity High level of transparency mutual understanding 10 The step from manual supplier relationship management to Supplier Relations for Dynamics CRM by Anywhere.24 represents a quantum leap for every company that plans and controls complex purchasing processes. The foundation for success is laid with the standardisation and harmonisation of processes and the utilisation of standardised key performance indicators. The creation of a unified system leads directly to an increase in quality and efficiency. This is accompanied by a lower defect rate as well as higher employee satisfaction and motivation. Supplier Relations: benefits and added value Savings in cost through a more efficient use of resource thanks to automated and standardised processes Relieving the internal organisation from having to carry out repetitive tasks through the independent updating options available to the suppliers in the self-service portal Provision of transparent and traceable key performance indicators as the basis of control for all purchasing processes Sustainable supplier evaluations and ongoing supplier development Unified processes and a daily updated database ensure effective and sustainable company management Use of a modern xrm framework as the basis for a company-wide information portal and control centre for purchasing, sales, marketing and service Introduction of an implicit risk management on the basis of the collected key performance indicators, defined threshold values and implemented escalation processes The open and flexible system architecture of Supplier Relations for Dynamics CRM makes it possible to implement a seamless integration into the existing user environment 11

7 Philipp Tränkle Manager of strategic purchasing FIBRO GmbH, Manager of purchasing coordination LÄPPLE AG With Anywhere.24, we have put into operation a future-orientated and powerful SRM project, which greatly optimises our acquisition, supplier and evaluation processes. We have particularly benefited from Anywhere.24 s best-practice experience in the area of process design and key performance indicators. Baptism of f ire The LÄPPLE Group SRM success story As globally active suppliers to the tool manufacturing and mechanical engineering industry as well as the automobile industry, LÄPPLE Group relies on an optimal supply management system to ensure they are able to guarantee supply delivery periods and supply chains. Growing markets and just-in-time production chains required a paradigm change in supplier management. Fast, automated, efficient with the introduction of Supplier Relations for Microsoft Dynamics CRM by Anyhwhere.24, the LÄPPLE Group has significantly optimised the processes related to managing supplier relationships. Goal setting and implementation Implementation of the company-wide purchasing strategy Classification and evaluation of suppliers according to ecl@ss groups of goods Unification of key performance indicators for suppliers and groups of goods as the basis for a range of different evaluation methods Higher degree of automation and information through the integration of downstream systems such as SAP, PSIpenta, Coface, QDA8 etc. Central supplier portal for the maintenance of master data, claims, certificates and the supplier questionnaire related to groups of goods Structured process for the supplier qualification process, audits, administration measures, supplier meetings and supplier development Benefits Cost savings as the result of much shorter process times High level of transparency through evaluations, trend analyses and dashboards Seamless integration into the familiar Microsoft Office working environment Scalable xrm framework for the needs of sales, marketing and service Summary With the introduction of Supplier Relations, the LÄPPLE Group has achieved a new qualitative and quantitative dimension to its supplier relationship management. In addition to clear savings in time and costs, the new analysis, evaluation and planning tools represent measureable added value M-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-

8 The LÄPPLE Group Perfect organisation in the global market Engineering skills and tool design and construction made in Germany are highly valued all over the world. As a supplier of press parts, bodyshell components, standard and rotary tables as well as automation solutions, the LÄPPLE Group from Heilbronn is an important global player in a highly competitive market. With headquarters in Heilbronn, the corporation has four independent subsidiaries. The LÄPPLE Group of companies employ more than 2,000 employees internationally. The stock-exchange-listed company is a global leader in all business areas. The traditional company from Swabia offers its customers everything from one source: from the idea through the project study and development right up to serial production. Thanks to a sophisticated logistics system, the Group can deliver quickly all over the world just in time. With innovative and intelligent technology, high plant operating safety, excellent process consultation skills and just-in-time supply, the Heilbronn company is a high-performance system partner for its customers. A highly modern logistics system is necessary for manufacturing and delivering these complex products: suppliers need to be entered, evaluated and controlled; delivery times and availability of material need to be checked to ensure a continuous and smooth process chain. Anywhere.24 supports the LÄPPLE Group in these demanding tasks with the highly specialised and flexible supply relations management system Supplier Relations on the basis of the Microsoft Dynamics CRM framework. LÄPPLE AG Heilbronn headquarters M-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-SRM-Success-Story-

9 Creating Impact Xtended benefits with xrm Maintaining customer relationships, managing business processes, collecting key performance indicators and company-wide controlling Anywhere.24 makes it possible. As the specialist for xrm solutions, Anywhere.24 has made a name for itself as a reputed consulting and implementation company for relationship management solutions in the Europe. In focus: xrm The Anywhere.24 group of companies designs individual and customer-specific xrm solutions for a whole range of industries and areas of application all of which have a common denominator: they want to increase efficiency and create a strategic competitive edge for their customers. The Anywhere.24 company philosophy follows the motto Creating Impact : highly qualified consultants systematically identify barriers and obstacles as well as the strengths and weakness of a company to continuously improve the processes and products. The sustainable added value for the customers is the measuring rod for the success of Anywhere.24. Three company areas The Anywhere.24 company group consists of three divisions working in synergy: Anywhere.24 Advisory, Anywhere.24 and Anywhere.24 Technologies, all of whom work cooperatively or independently according to the requirements of the project. That means the customer always receives the optimal combination of many years of management consultation and field-proven technological expertise. A single point of contact will accompany the customer from planning through implementation up to service and support

10 High-quality work Quality management for customer projects Christian Hertneck Managing Partner Anywhere.24 GmbH Antoine de Saint-Exupéry rightly says: Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. Anywhere.24 has developed their own phase model for their customers based on many years of experience, know-how and best practices according to CMMI. Potential risks are addressed early by means of a reasonable number of iterations and early prototyping. With its transparent project management and targeted solutions, Anywhere.24 is in the position of being able to flexibly and efficiently implement all requirements at any time. The needs of the customer as well as the lean system installation are our top priority. Also the early enablement of the user and the administrators are a significant part of the concept. We use the Capability Maturity Model Integration (CMMI), an internationally recognised business improvement model. It supports customers in achieving time, cost and quality targets in the best possible way. Anywhere.24 uses CMMI both to facilitate internal improvements as well as for process consultation and benchmarking for their customers. The reliable partner With many years of experience in complex, consultation-intensive xrm and supplier relationship management projects in ERP and CRM systems, Anywhere.24 has acquired extensive skills in process design and the introduction of key performance indicators Capability Maturity Model and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

11 Anywhere.24 GmbH Lindberghstr. 11, Puchheim Phone: +49 (89) Fax: +49 (89) Internet: Trademark rights: All company, brand and product names mentioned in this brochure are trademarks or brands of the respective right holder and are hereby acknowledged. Capability Maturity Model and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. SCAMPI is a service mark of Carnegie Mellon University.