Self-Assessment for Corporate Sustainability -September 23, 2013-

Transcription

1 Self-Assessment for Corporate Sustainability -September 23, Sheikh Khalifa Excellence Award s Share Best Practice Conference: Local, Regional & International Role Models in Business Excellence -Abu Dhabi- UAE Donald C. Fisher, Ph.D. Executive Director / CEO Memphis Regional Quality Cup Award MSQPC The Quality Center Memphis, TN

2 Baldrige Criteria Baldrige National Quality Program Criteria for Performance Excellence Seven Categories of the Business/ Nonprofit Criteria 1. Leadership 2. Strategic Planning 3. Customer Focus 4. Measurement, Analysis and Knowledge Management 5. Workforce Focus 6. Operations Focus 7. Results

3 Baldrige Criteria Framework

4 Baldrige Enterprise Dedicated to enhancing the growth and sustainability of Baldrige-focused programs Key stakeholders: Baldrige-focused programs Organizations wanting to improve using Baldrige Performance Excellence Criteria Key Baldrige Enterprise partners include four Organizations: Alliance for Performance Excellence (State/Local/global Baldrige-based Award Programs) National Baldrige Award (office/staff) Baldrige Foundation (Fund Raising/Endowment) American Society for Quality (ASQ)

5 Alliance for Performance Excellence Primary members are Baldrige-based state, local, national, and global organizations that educate about best practices and provide organizational assessment tools and criteria to organizations that want to be high-performing and highintegrity Members represent more than 35 state and sector programs, covering all U.S. states + one international member Plays national role in promoting performance excellence

6 Memphis Regional Chamber Baldrige-based Quality Cup Award 3 Award Levels Gold Award (Project) Platinum Award ( Organization-wide) Award (Corporate Sustainability- Triple Bottom-Line Aligned with the GRI Index)» No written application» Requires applicant to conduct a Baldrige-based Corporate Sustainability Self-Assessment» Score validated by jury panel» Development of a Corporate Sustainability Plan (GRI Index)

7 Baldrige-based Corporate Sustainability Assessments City of Germantown (Tennessee/USA) Methodist Le Bonheur Healthcare System (Memphis, TN/USA) Tulsa City-County Library System (Tulsa, OK/USA) Workforce Investment Network (Memphis, TN/USA) Memphis City Schools -IT Division (Memphis, TN/USA)

8 TCB: Taking Care of Business In Memphis

9 Baldrige Criteria The Baldrige Award criteria, framework, and quality principles help to integrate corporate sustainability planning into any organization s overall business planning initiatives. The Criteria is based on: Exemplary performance Process management Customer satisfaction Employee involvement Strategic focus Stakeholder input

10 Addressing Corporate Sustainability Economic Reducing Costs Financial considerations as to why organizations should work towards sustainability goals Environmental Saving the Planet Ethical considerations as to why organizations should report on sustainability performance Corporate Sustainability Social Improving the Human Experience Human considerations as to why organizations should work towards sustainability goals

11 Corporate Sustainability Focus Corporate sustainability focuses on three dimensions which are known as the three pillars

12 Triple Bottom Line People (Human Capital) = Social Planet (Natural Capital) = Environmental Profit (Economic Benefits) = Economic

13 Defining Corporate Sustainability Corporate sustainability is a business approach that creates long-term shareholder value by identifying opportunities and managing risks deriving from economic, environmental, and social developments evolving within an organization. - Dow Jones Sustainability Indexes brochure

14 Corporate Sustainability Business Model Based on Baldrige Criteria

15 Corporate Sustainability Reporting and Indexes Global Reporting Initiative (GRI) Index Dow Jones Sustainability Indexes (DJSI) The Global 100: Most Sustainable Corporations in the World Environmental Sustainability Index (ESI) Ethibel Sustainability Index (ESI) FTSE4 Good Index KLD Sustainability Indexes Standard & Poors (S&P) Sustainability Indexes

16 GRI Index

17 GRI Index

18 GRI Index

19 Three Major Points Regarding Corporate Sustainability Planning

20 Corporate Sustainability Planning is a Competitive Issue Investment in corporate sustainability will improve long-term productivity and market share New technologies offer potential to achieve higher productivity and a reduction in corporate risks versus the competition Innovation is a driver in making a business competitive Improvements in corporate sustainability provide a more competitive work environment

21 Corporate Sustainability Planning is Good for Business Encourages investments in sustainable business practices Produces gains in productivity throughout the workforce Meets customer demands for sustainability Fosters innovative Best Practices among the workforce Involves key vendors and improves their service delivery

22 It is only when a comprehensive assessment is conducted that an organization can develop short and long range sustainability plans and solutions

23 Perform a Comprehensive Corporate Sustainability Assessment to Improve Business An assessment: Determines strengths and opportunities for improvement Helps create a plan of action to address corporate sustainability needs Helps determine improvement opportunities Serves as the foundation to develop a corporate sustainability plan

24 Sustainability Programs Around the World Africa Sustainable Africa African Sustainable Energy: An African Business Community The Americas United States Canada Latin America Asia & Oceania China Japan Association of Southeast Asian Nations (ASEAN) Australia New Zealand Middle East UAE Europe European Union France Germany Netherlands Switzerland Sweden United Kingdom

25 Corporate Sustainability Reports Below are web links to several Corporate Sustainability Reports that incorporate the GRI Index into their report format: UPS IBM Ford Chevron Bristol-Myers Squibb

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