Sustainable Tourism A new way of thinking about your holiday and your business

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1 Sustainable Tourism A new way of thinking about your holiday and your business Space for Sustainability Practices

2 Sustainability is part of our business SANTANDER IN THE WORLD SANTANDER IN BRAZIL 102 millions CLIENTS * BRANCHES * 19,6 millions * CHECKING ACCOUNT * BRANCHES * EMPLOYERS * EMPLOYERS * December 2011 * May 2012

3 What is sustainability for us... Commitment: Generate results for business and for all, with management practices and transforming financial solutions that perpetuate the environment and promote the development of society through social, financial and education improvements in Brazil.

4 What solutions Santander offers to its customers?

5 Our financeable solutions Energy efficiency FUNDING We finance certification processes, equipment purchase, construction and implementation of systems for water conservation, energy efficiency and waste management, among others. Solar water heaters Exchange of equipment with more efficient Improvements in the cooling system (ecological air conditioning, ventilation, windows, split) Photovoltaic panels Production and distribution of steam (boiler) Installation of equipment that reduce energy consumption, such as automation and control equipment Equipment for water pumping Ovens and furnaces Mechanisms of generation, transmission and distribution Intelligent refrigeration and cooling Lighting solutions (with CFL - Compact Fluorescent Lamp, TFL - Tubular Fluorescent Lamp, LED - Light Emitting Diode, and light barrier systems)

6 Our financeable solutions Water efficiency Building Reuse Rainwater caption Sewage Treatment Plant Water Treatment Plant Accessibility Renovation of buildings (retrofit) Buildings with parameters of sustainable construction Waste management Restoration of forests Power generation Combustion of organic waste Treatment of domestic sewage, industrial rural and rural waste Composting for the production of fertilizer Recycling Expertise in urban and rural areas Creation and restoration of green areas for reforestation with native species Restoration of riparian areas and springs with native species Reforestation for emissions compensations

7 Our financeable solutions Certifications Green Globe ISO Quality Management ISO Environmental Management SA Environmental Management PCTS - Certification Program for Sustainable Tourism (Hospitality Institute, in partnership with the Brazilian Council for Sustainable Tourism) LEED (Leadership in Energy and Environmental Design) - Construction Check our cases of hotels that achieved great results

8 Cases of financing CASE RIO DE JANEIRO/RJ Grupo Windsor Ecoefficiency in the hotel industry SOLUTION Replacing the glass facade with one that reduces the need for air conditioning and power consumption; Installation of elevators; Lighting the service stairs with the use of solar energy; System for capturing rainwater, laundry water treatment and reuse of water from showers and sinks; Installation of systems for collecting and recycling solid waste, including cooking oil. RESULTS REDUCTION FROM 14% TO DECREASE OF 10% 60% OF THE HOTEL BILLING IN WATER AND ENERGY COSTS * OF THE POWER CONSUMPTION OF ROOMS EQUIPPED WITH LED LAMPS * FROM 2010 TO 2011

9 Cases of financing CASE RIO DE JANEIRO/RJ Rede Othon Ecoefficiency in the hotel industry SOLUTION Funding of $ 8 million for renovations of two hotels Reformation of the plumbing and electrical systems Workshops and training to engage employees, shareholders and executives. RESULTS 32% REDUCTION IN COSTS* 47% REDUCTION IN WATER CONSUPTION* 25% REDUCTION IN POWER CONSUPTION* Multiplier effects: Other hotels in the chain began to adopt the same practices. * FROM 2006 TO 2007

10 Sector performance Santander Headquarter and branches Reduction and Emission Offset Emissions of CO² per employee decreased 22% from 2005 to 2011 Certifications ISO 14001: 4 administrative buildings and four branches LEED Certification: Santander Tower and Granja Viana Branch Construction Application of techniques for sustainable building, certified wood and waste management: standard procedure in all constructions and renovations. Use of rainwater as site viability. Ecoeficiency Selective waste collection in the main administrative buildings and branches Reduced consumption of natural resources.

11 Sector performance Obra Sustentável Programme Since 2007, the programme encourages environmental responsibility in real estate projects financed by the bank. Guide to Good Practice in Construction Web 2.0 Community comunidadeobrasustentavel.com.br The concession card merits the ratings with a score above 70% in the evaluation of sustainability

12 Transversal themes For the whole chain To promote the transformation, there are specific actions to be taken by each character, but there are also transversal themes that apply to everyone! 1. Accessibility and Universal Design 2. Sexual Exploitation of Children and Adolescents 3. Environmental Impact 4. Education, Engagement and Local Strengthening 5. Local Entrepreneurship and Supply Chain 6. Criteria and Certifications for Sustainable Tourism

13 THANK YOU

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