WORKPLACE BULLYING SCENARIO PLANNING. 27 July 2015

Transcription

1 WORKPLACE BULLYING SCENARIO PLANNING 1

2 2 WORKPLACE BULLYING SCENARIO PLANNING FORUMS B E R N I E A L T H O F E R A F A I M M E D ( L E A D E R S H I P A N D M A N A G E M E N T ) M A ( J U S T I C E S T U D I E S ) C E R T I V ( A S S E S S M E N T A N D W O R K P L A C E T R A I N I N G ) G R A D U A T E C E R T I F I C A T E I N A P P L I E D M A N A G E M E N T C E R T I F I C A T E I I I I N I N V E S T I G A T I V E S E R V I C E S Author of Resolving Workplace Bullying: Survival Questions & Helpful Hints From Cubicles to Boardrooms W: E: enquiries@egliassessments.com P:

3 INTRODUCTION 3 PLAN FOR THE WORST HOPE FOR THE BEST

4 INTRODUCTION 4 What are Scenario Planning Forums? Combination of three distinct components Provide interactive and immediate learning environments Participants can appreciate their organisational and individual preparedness for a critical incident involving workplace bullying Scenarios These cover the what if s, what would you do? aspects Used to identify response capability Scenario based learning A scenario based on a real life situation is used to initiate discussion and responses e.g. a work related suicide or attempts Incorporates contemporary issues e.g. Court, Commission and Tribunal decisions etc Forum Participants representing the depth and breadth of an organisation are involved Each participant has an opportunity to provide their response/s in relation to the scenario and their role in the organisation

5 SCENARIO BASED PLANNING Only the CEO and the facilitator know what the scenario framework involves CEO may provide input re any issues of concern in their organisation There is an introductory session where participants discuss their understanding of bullying At least three (3) primary questions will be directed to each participant Questions are based on their role, the scenario being used and responses provided by other participants Participants will need to listen to responses provided by other participants as they may be required to provide a response to that question These forums are intense They may be confronting and emotionally draining for participants No handouts, no pre-forum reading The forums are specifically designed to allow officers and workers to identify gaps in workplace policies and procedures before they find themselves in a Court, Commission or Tribunal 5

6 WHAT MAKES THESE FORUMS DIFFERENT? 6 TRADITIONAL PRESENTATIONS Slides, videos and discussion are used Handouts are provided Participants don t have to be prepared Not all participate equally Not everyone learns Not everyone understands their role as it relates to others Training delivered as a means of compliance tick a box SCENARIO PLANNING FORUMS Participants learn The importance of planning for potential real life critical incidents Why they need to develop deeper knowledge about policies and procedures The importance of continual learning and currency of knowledge About appropriate responses Who may be involved in responding to a bullying incident And more..

7 WHO SHOULD ATTEND 7 Officers Workers Board member/s Executive management CEO Operations Managers Directors E.g. Finance, Administration HR Director Key decision makers Corporate risk manager Corporate legal adviser/s Audit manager/s Policy officer/s Ethics advisers Managers / Supervisors Investigations personnel Workers in functional positions Health and Safety e.g. Health and Safety Officer/ Rehab Coordinator EAS/EAP Workplace trainers/co-ordinators Support personnel Harassment Referral Officers/ Peer Support Officers/Chaplains Workers

8 WHO MAY BE INVOLVED Family, friends and associates internal or external May include immediate family representatives Medical professionals e.g. GP, psychologist, psychiatrist, counsellor etc Legal professionals solicitor, Barrister Investigator/s Media Consultants management, bullying etc 8

9 WHY ATTEND Need to practice scenarios test effectiveness of policies and procedures Emergency planning is good practice Identification of potential risk exposures Meet legislative obligations Protect personal and organisational reputations Can you afford not to attend? 9

10 HOW DO THESE FORUMS OPERATE? 10 Introduction Overview about how the forum will run Discussion about bullying Participants document their understanding of what bullying is i.e. they write it down and display the paper for others to see Group discussion used to reflect on contributions Forum Participants are introduced to the scenario and rules of the forum No hard and fast rules about topics raised by facilitator or participants Additional questions are fed into the forum as responses are provided Summary and debriefing General discussion re individual and organisational learning

11 HOW DOES THE FORUM OPERATE? 11 Question directed to CEO Support personnel CEO Board member/s Facilitator directs question to? CEO responds Workers Operations Manager/s Facilitator directs question to HR Director Workplace trainers Director/s HR, Finance, Administrat ion Health and safety responds HR Director responds Health and Safety officer/s Facilitator Corporate risk manager Facilitator directs question to Health and Safety Facilitator directs question to Corporate risk manager EAS/EAP Policy officer Audit manager Corporate legal advisor Worker responds Corporate risk manager responds Investigator Manager/ supervisor Ethics advisor Facilitator directs question to worker

12 SCENARIO SAMPLER 12 Scenario You manage a public sector Department work unit. You are adept at using social media to inform and stay informed. You are scheduled to meet your CEO to discuss a restructuring project. You are waiting for Billy Blogs, the Project Manager. You make one last check of your Twitter account and see that there is a police incident at Central Station. As you are about to leave your office, you receive a phone call from Sergeant Bones. Sgt Bones tells you that he is at the scene of an incident when a person has apparently jumped in front of a train. Sergeant Bones 12tells you that the person has left a backpack on the platform. The backpack contains a diary where a number of notes have been made about workplace bullying at your workplace. Sgt Bones tells you that it looks like the backpack belongs to Billy Blogs. Just as you are wrapping up your discussion with Sgt Bones, Mary White comes into your office and tells you that there is a story on Face book about Billy Blogs jumping in front of a train. What would you do?

13 SCENARIO SAMPLER 13 This is only the framework for the start of the scenario. There is considerably more detail in the actual scenario that would be used. This is to draw out responses from other organisational employees e.g. officers and workers. Think in terms of those who should attend - the forum is designed to draw out responses from all those attending). The facilitator uses the notebook to prompt additional questions.

14 SCENARIO SAMPLER 14 Questions This scenario might see you being asked: Does your organisation have a policy on how to respond to a work related death? What do you have to do? Who are you going to tell? Think about: Who else might be involved? What questions might they be asked? Will their responses have any impact on you? If you are required to attend a Court, Commission or Tribunal because of this workplace death, are you prepared, or do just think you are? What questions will others in the organisations have to respond to? What will their responses be?

15 SCENARIO SAMPLER Key points 15 The scenario is organic Contemporary issues added to encourage responses Involves twists and turns Input and facilitator dictates process and questions Facilitator controls the process No wrong answers

16 TOPICS THAT MAY BE RAISED Bullying and harassment Code of Conduct Performance management Management practices Communication Managing risk in communication encounters Consultation/ consultative practices Hazard/ risk factors Workplace culture Cultural issues Mental health Risk management Policy implementation 16 Training records Right to information Access to records Confidentiality Silos Planning Response to a workplace death Gaps in policies What actually happens in the workplace Audits/assessments/review Role of Coroner Role of Inspector Court, Commission and/or Tribunal decisions/findings

17 FACILITATOR INFORMATION Your facilitator was a police officer for almost 35 years, is a published author, practitioner and educator with twenty plus years experience: 17 Facilitating workshops on risk management, quality management, procedures writing, workplace bullying/harassment, performance management and planning, strategic planning and problem solving Conducting Conference and Seminar presentations on leadership, management, health and safety, workplace bullying/harassment, performance management and accreditation risks Leading, directing, controlling and recording activities in relation to operational assessments, compliance audits and performance reviews Providing advice, support and guidance to victims/targets, alleged bullies and managers/supervisors in roles as a Harassment Referral Officer, Peer Support Officer and Workplace Health and Safety Representative

18 BERNIE THE BULLY BUSTER 18 Source: Dr Bronwen Dalton, NSW CPN Forum, 2009

19 CONTACT DETAILS 19 EGL I ASSESSMENTS PTY LTD enquiries@egliassessments.com p PO Box 776 Spring Hill Queensland 4004