2012 Course Catalog. Delta Center for Economic Development. Delta for Economic Development. Featuring. Supervision, leadership skills training

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1 Delta for Economic Development 2012 Course Catalog 5501 Krueger Drive Jonesboro, AR Tel: Fax: Featuring Supervision, leadership skills training Human Resource training Computer Technology training Lean Training Customized training Updated: 1/1/2012

2 Additional Training Available Asser veness Skills Behavioral Interviewing Business Wri ng Budge ng Coaching for Improved Performance Customer Service Skills Establishing and Building Trust Ethics in the Workplace Job Search Skills Leading and Facilita ng Team Mee ngs Leading Change Listening Skills Nego a ng Skills Painless Performance Reviews Project Management Resolving Conflict Sales Skills (Basic and Advanced) Sales Presenta on using PowerPoint Time Management Page 23

3 Need Training? Here's What We Can Do For Your Business or Organization Analyze your training needs Design a training program that addresses your unique requirements Provide instructors who are subject ma er experts with industry experience Offer ongoing support throughout the training program Follow up with comprehensive reviews and assessments Provide grant assistance to reduce training costs Course ideas: INTRODUCTION As a part of the Arkansas State University College of Business, the offers a variety of programs available to businesses in all sectors. These include open enrollment, professional development and technology courses, customized training solu ons, and on site consul ng services. Our goal at the Delta Center is to assist regional businesses in achieving the highest possible success in their respec ve fields. We do this by delivering focused services that are value added, and enhanced compe ve advantage for businesses by strengthening workforce capability at the individual and organiza onal levels. We want to be your valued partner in the pursuit of increased compe ve advantage. Informa on Technology Management & Supervision Computer Technology Project Management Human Resources Sales and Marke ng Customer Service Team Building Con nuous Improvement Strategic Planning PROFESSIONAL DEVELOPMENT Our professional development programs offer individuals and businesses the opportunity to strengthen their capabili es by enriching all facets of professional skills. From interpersonal communica ons, teamwork, and problem solving to management and leadership skills, our programs equip your team with skills needed to meet the compe ve demands of the future. Other special es include performance management, con nuous improvement, effec ve customer service, sales and interpersonal styles assessment. The Delta Center s Professional and Workforce Development programs can assist you in building a compe ve advantage throughout your organiza on. This catalog represents just a small example of the courses we offer. Feel free to contact us at any me with your ques ons or course needs. Page dced@astate.edu

4 Table of Contents Professional Development Supervision and Leadership Skills 1 M Power U 7 Working With Difficult Personali es 8 Franklin Covey Training 9 Vital Skills for Supervisors 11 Online Certification Training Look. Learn. Listen With a variety of programs available through Arkansas State University, there is something right for you! Join the millions of students advancing or training for a new career online! ed2go (Gatlin Educa on) offers over 100 online educa on cer fica on programs designed to provide the workforce skills necessary to enter a new field or advance your current career. Our Online Career Training Programs in the Allied Health, Computer Internet, Business, Technical and Construc on industries provide the most effec ve online training. Myers Brigg Personality Indicator Program 12 Lean Training 13 Human Resource Training SHRM Learning System 14 SHRM Essen als of Human Resources 15 Technology Courses Excel Word Access Computer Basics 19 On Line Courses 20 Customized Training 22 Course Sampling: Biofuel Produc on Opera ons Building Analyst Quick Start Carpentry Cer fied Green Supply Chain Professional Cer fied Indoor Environmentalist Freight Broker/Agent Training Principles of Green Buildings Wind Energy Professional Graphic Design with Photoshop CS4 Graphic Design With Photoshop CS5 Training Marke ng Design Cer ficate And much, much more! To learn more, visit on.com/astate Page 21

5 Online Courses Take ed2go courses from the comfort of your home or office at the mes that are most convenient for you. We offer you hundreds of engaging online courses for adults, covering every topic from SAT Test Prepara on to Web Design. Each ed2go course comes equipped with a pa ent and caring instructor, lively discussions with your fellow students, and plenty of prac cal informa on that you can Professional Development Supervision and Leadership Skills Certificate Offered every Spring and Fall at the Delta Center. Can also be customized to fit the clients needs and delivered at your facility. Target Audience: Managers Supervisors In a lead posi on Emerging Leaders Team leaders or a Seasoned Manager who would like a refresher course Par cipants complete the 42 hour course with a be er understanding of themselves and others, and a working grasp of the fundamental prac ces of effec ve Supervision and Leadership. This can help them be er fulfill their role as facilitators of processes, procedures, and people which in turn can have a posi ve impact on profits. put to immediate use. Learn more at: Module 1 Dealing with Difficult People How to recognize Social Styles and individual preferences How to manage interac ons to Reduce interpersonal fric on, and to Make it easy for others to cooperate Page 20 Page 1

6 Module 2 Effective Communication How to use conversa on and nonverbal communica on to Improve clarity and reduce Misunderstandings Resistance Hurt feelings How to improve listening skills (the other half of communica on) How to recognize and respond to different communica on styles Module 3 Building Healthy Workplace Relationships How to make deposits in the Rela onship Bank Account How to develop respect and empathy How to create a posi ve workplace climate How to eliminate discrimina on and harassment Module 4 Leadership Skills How to recognize the func ons of supervision and management How to lead from any level How to reinforce the organiza on s ethical values How to build a professional climate Computer Basics This class is designed for the novice user, the person who just bought their first pc and needs to know what to do with it you will learn: How to use a mouse to point, click and double click Keyboard and typing ps Opening and closing so ware files Accessing a CD ROM or thumb drives Loca ng saved files Send and receive s (a ach files to s) What google it means What to know when purchasing a computer Basic word processing skills How to copy and paste files or text Course is taught in a relaxed atmosphere where students are encouraged to ask many ques ons. No prerequisites for this course. Page 2 Page 19

7 Access 2010 Foundations Learn how Microsoft's powerful and award-winning database can help you manage, store, search, analyze, and display important information you've collected about your business, home, community, or any other entity. In this practical and project oriented hands-on workshop, you'll learn how to create tables filled with fields and records. You'll build relationships between the tables to eliminate redundancies and slash data entry time. You'll discover how to achieve huge reductions in data entry errors by setting default values, creating validation rules, and building input masks. You'll find out how to make your database more user-friendly with custom data entry forms, smart lists, and other sophisticated controls. You'll learn how to retrieve exactly what you need from your database with powerful queries and reports, and you'll even start automating routine tasks with labor-saving macros. Module 5 The Winning Coach How to coach good work How to coach poor work How to coach poor work habits How to coach someone on a dead end path How to be your own best coach Access 2010 Advanced Microsoft Access 2010 database developers need the technical knowledge and skills to design databases that use multiple related tables. At the same time, good developers must know how to hide some of these underlying complexities so their completed products are pleasant to use. In this course, you'll master the tools and techniques required to create userfriendly Access 2010 databases. You'll learn to design one-to-many and many -to-many databases and create queries, forms, and reports to reflect those relationships. You'll find out how to create a switchboard form, change database settings, and use macros at an advance level. Module 6 Performance Management How to set objec ve performance standards How to get agreement on performance goals How to guide the individual s ability to perform How to guide the individual s willingness to perform How to give a high impact, low anxiety performance review Page 18 Page 3

8 Module 7 Managing Time, Priorities, and Projects How to plan and schedule How to balance concerns for efficiency and effec veness How to evaluate compe ng priori es How to set and achieve goals How to plan and manage projects Module 8 Leading Successful Teams How to recognize the stages of team development How to evaluate team status and progress How to diagnose team developmental needs Why teams work, and when they work well How to recognize opportuni es for using teams Module 9 Decision Making and Problem Solving How to recognize and evaluate alterna ves How to guide your group through a formal problem solving process Word 2010 Foundations Master the basics of the word processor PC Magazine ranked as one of the strongest and most intelligent programs ever wri en. You ll learn how to add, move through, edit text; move words from one part of your document to another; work on two or more documents simultaneously; change the size or appearance of text; change margins and tab se ngs; automa cally center, right align, jus fy, and indent text; run the integrated grammar and spelling checker; use the thesaurus; and save, retrieve, copy, organize, and print your documents. By the me you re done with the step by step lessons and hands on Word 2010 Advanced Take advantage of Word s edi ng capabili es to easily create flyers, newsle ers, and other heavily forma ed documents. You'll gain an understanding of basic graphic design principles as you set up columns and tables within your documents; insert, reposi on, edit and resize graphic images; draw lines; surround your text or graphics with borders; achieve drama c effects by varying the size, appearance, and orienta on of your text, and more. Microso Word 2010 is a powerful and popular program, yet most people use only a frac on of its features. In this course, you'll learn Microso Word's more advanced features, which can make wri ng easier, faster, and more fun. You'll improve your crea vity and efficiency at the same me! All Computer classes except where noted: Prerequisites: The students must have basic Windows skills; handling the mouse, opening and finding documents and basic typing skills. Method of training: Instructor led, hands on exercises using a computer. Page 4 Page 17

9 To enroll call Computer Technology Courses Excel 2010 Foundations The course introduces Microso 2010 Excel at an elementary level, for the first me user to Excel. Features covered: using the Excel screen; understanding the ribbon, naviga on between cells, sheets and workbooks and how to enter data; basic calcula ons and formulae; saving of data, and finding saved documents; edi ng and prin ng spreadsheet informa on. Excel 2010 Advanced In this prac cal and informa on packed course, you'll learn how to use the addi onal analy cal tools provided by Excel add ins. You'll become skilled in the use of valida on to protect the integrity of your worksheets from other, less experienced users. Impress your coworkers by learning how to add func onal and eye catching controls to any worksheet, and find out how to use scenarios and data tables to quickly perform mul ple what if analyses. You'll discover advanced pivot table techniques, like crea ng calculated fields and calculated items. You'll become adept at consolida ng and impor ng data, and you'll master the art of condi onal forma ng to highlight duplicate entries and other common worksheet problems. And you'll become proficient at nes ng func ons within other func ons to accomplish just about anything Microso Excel has to offer. Module 10 Resolving Conflicts and Aligning Values How to recognize different types of conflicts How to apply conflict resolu on strategies How to use value overlaps to reduce opportuni es for conflict Module 11 Customer Service for Internal/External Customers How to recognize the legi mate needs of external customers How to recognize your impact on external customers How to recognize internal customers How to recognize the legi mate needs of internal customers How to plan for customer service improvement How to build a climate of customer service excellence Module 12 Creativity, Innovation, and Continuous Improvement How to differen ate between crea vity and innova on How to build a crea vity friendly climate How to generate ideas How to manage produc ve innova on How to create a climate of con nuous improvement Page 16 Page 5

10 Other Supervision Courses available: Leadership Prac ces for Experienced Managers (24 classroom hours) Intended for managers whose direct reports are par cipa ng in the Supervision and Leadership Skills course, these sessions provide: A fast paced overview of the text their direct reports are using, Prac cal discussions on how to help Supervisors live the values of effec ve leadership on a daily basis, and A review of current research results on: How do you mo vate the people who mo vate the troops? Leadership Prac ces Overview (12 classroom hours) For senior managers in organiza ons where any elements of the Skills for an Engaged Workforce series are being implemented. This quick conceptual overview lays out the behaviors and values which will benefit most from inten onal reinforcement by senior management. SHRM Essentials of Human Resource Management Intended for Entry level human resource professionals Supervisors and line managers who have the responsibility for interviewing and training employees Staffing specialists Benefits coordinators Human resource administrators Recruiters Payroll assistants Covers basic HR func ons and Professional development skills. Equips the student with tools to handle HR issues within their organiza on. Course includes two print modules, online support tools and interac ve classroom environment Supervisory Skills Refresher (20 classroom hours) For people who ve completed the Supervision and Leadership Skills course six months or more in the past, this course is a high energy review of the material, with new illustra ons, case studies, and the most recent research results from major publica ons, plus classroom discussions dealing with what worked, what didn t, and why. The training techniques used for Supervision and Leadership Skills include: Classroom review and homework assignments; case studies Self discovery surveys Instruc onal videos Games and exercises Aha! moment experiences Workplace simula ons Discussion genera ng clips from current and classic movies Module 1: Essen als of Human Resource Management Module 2: Employment Law in Your Workplace Module 3: Effec ve Recruitment and Selec on Techniques Module 4: Basics of Compensa on Module 5: Orien ng and Training Your Employees Module 6: Ensuring Quality Performance Page 6 Page 15

11 Human Resource Development SHRM Learning System The 2012 SHRM Learning System has been updated and redesigned by subject ma er experts, to reflect the new 2012 HR Cer fica on Ins tute body of knowledge tested on the PHR and SPHR exams. It includes discussion ques ons, applica on exercises, and module exams to develop specific HR competencies. Professionals who use the Learning System to prepare for the PHR and SPHR exams consistently beat the na onal pass rate! Complete Training: The user friendly content focuses on the HR Cer fica on Ins tute body of knowledge and includes more than 1,500 prac ce ques ons, an interac ve case study, and two post tests. Current: Updated for 2012, and the Online Resource Center provides mely legisla ve changes and HR developments so you can protect your organiza on from legal risk. Program Overview Module 1: Strategic Management Module 2: Workforce Planning and Employment Module 3: Human Resource Development Module 4: Total Rewards Module 5: Employee and Labor Rela ons Module 6: Risk Management Course fee includes the cost of all materials and online access but does not include the cost of the cer fica on exam. The HR Cer fica on Ins tute requires HR professionals si ng for the PHR or SPHR exams to have a combina on of demonstrated work experience and educa on. Visit for eligibility requirements. M-Power-U This course was designed for the administra ve assistant who wants to be empowered. Course includes: Module I - The Attitude Opportunity: Are you a cup is half-full or halfempty person? Your paradigm (the lens through which you view the world) determines if you set goals and your ability to obtain them throughout your life. Attend this session to learn new skills to use your attitude to your advantage. Learn how customer service is impacted by our daily attitude and performance. Module 2 - Understanding Others: Many of us incorrectly assume and act on the basis that others see the world exactly as we do. In truth, we each have our own unique way of interacting with others. Using the DiSC profile, participants will learn about 4 distinct interpersonal styles and find out how to better relate to co-workers, supervisors and customers. Module 3 - Moving From Criticism to Feedback: How we deal with criticism, both giving and receiving, has an impact on our job success. Learn and practice a six-step method for providing feedback and learn to receive criticism without becoming defensive. Module 4 - Receiving Work Assignments: Accepting more responsibility in your job can be a great opportunity for growth and development. Learn how to receive new assignments in a way that increases your ability to be successful in your job. Participants will learn skills to manage conflict and strong emotions, as well. Module 5 - The Power of Full Engagement: Research indicates that managing energy, not time, may be a more practical way to achieve productivity and fulfillment at work. Learn how using energy as a resource can help achieve greater satisfaction physically, emotionally, socially and mentally. Less stress and more energy equals greater productivity. Module 6 - It s Your Career: Careers don t just happen, they are planned. Take time to determine your strengths and areas of interest. Learn key steps in managing your career. Develop a plan of action to make professional decisions that will positively impact your future. Page 14 Page 7

12 To enroll call Working with Difficult Personalities LEAN Enterprise A must have follow up course to the administra ve assistance course, M Power U. The unavoidable truth: some individuals in your work environment can be hard to deal with coworkers, supervisors, customers/ci zens they re everywhere. When communica ons break down, the ability to obtain favorable results decreases while the stress increases. The knowledge and skills you gain from this interac ve seminar give you the skills needed to get the results you want with difficult personali es! Call to find out about a possible discount for a ending both classes. Please register for classes by Wednesday the week before the class begins, unless otherwise noted. Late registra ons are permi ed, however, please confirm the registra on by phone or e mail to make sure that the class is s ll available or has open posi ons. The Delta Center partners with Arkansas Manufacturing Solu ons to deliver Lean assistance. We use a people oriented approach that empowers teams to take ac on, achieve improvements and minimize capital investment. Lean Manufacturing is the best way to u lize a company s most valuable resource, its people. We tailor projects to meet your needs and encourage your input and involvement to ensure your team is sa sfied. Value Stream Mapping using current data, we generate a future measurable plan including an ac on list that will deliver results and eliminate waste in your system. 5S/Workplace Organiza on reduce waste and cost by organizing the workplace with visual controls, quality and safety. Quick Changeover change tooling and fixtures quickly and efficiently allowing smaller batch sizes, more frequent changes, quicker customer response me, and be er machine u liza on. Cellular/Flow Manufacturing link and balance opera ons to reduce lead me, minimize work in process and op mize floor space. Kaizen Event Facilita on intense 2 5 day event aimed at achieving a specific objec ve. Total Preven ve Maintenance increase equipment effec veness and minimize down me. Pull/Kanban Systems reduce and control inventory and produc on scheduling by implemen ng a visually driven employee controlled replenishment system. Facili es Layout arrangement of departments and equipment to improve material flow. Cer ficate Series 5 day training program covering the above programs to cer fy prac oners in Lean Manufacturing. Page 8 Page 13

13 MBTI Type and Teamwork The purpose of this program is : To increase self awareness of psychological type based on the Myers Briggs Type Indicator instrument To be er understand and acknowledge one s own strengths and those of other team members To be er understand the overall team s type, strengths and growth opportuni es To con nue to improve trust levels and the overall effec veness of the senior team Through a self assessment individuals will receive a report of their psychological type. Par cipants will understand the development and theory of the MBTI and apply their learning through a series of selfdiscovery and group exercises where they begin to understand the strengths of others. This program is especially powerful in working with new or intact teams within an organiza on and con nually improves levels of communica on, collabora on and problem solving. Other programs that use the MBTI include: 7 Habits of Highly Effective People Signature Program Based on the proven principles found in Dr. Stephen R. Covey s bestselling business book, The 7 Habits of Highly Effec ve People Signature Program is a 2 day training program that helps your organiza on achieve sustained superior results by focusing on making individuals and leaders more effec ve. Par cipants gain hands on experience, applying meless principles that yield greater produc vity, improved communica on, strengthened rela onships, increased influence, and laser like focus on cri cal priori es. The course also includes several award winning videos. About the Course: In The 7 Habits of Highly Effec ve People Signature Program, par cipants learn how to: take ini a ve, balance key priori es, improve interpersonal communica on, leverage crea ve collabora on, and apply principles for achieving a balanced life. Par cipants will: Improve results at the personal and professional level Develop more meaningful rela onships, increasing the ability to work both with and through others Increase effec veness and produc vity by focusing on the things most important to the organiza on Achieve a healthy work/life balance Type and Communica on Type and Leadership Type and Conflict Type and Stress Page 12 Page 9

14 To enroll call To enrol call Habits of Highly Effective People for Managers Vital Skills for Supervisors Franklin Covey s The 7 Habits for Managers workshop is an intensive, applica on oriented learning experience that focuses on the fundamentals of great leadership. It s a unique, new approach to management development that helps your management team move from ge ng good results to a aining great and enduring results. How You Will Benefit: Define the contribu on you want to make and what you want to accomplish as a manager Enhance your leadership abili es and reach your full poten al Judge the goals your efforts should be focused on using daily and weekly planning Communicate effec vely and raise the levels of trust and fulfillment within your team Who Should A end: Managers, team leaders, supervisors at all levels who are seeking to become more effec ve, build be er rela onships and help their organiza on succeed. Managers and Supervisors face a world that is vastly different than it was just a few years ago. Keeping current with today s tools and techniques is key to an effec ve strategy for leadership in today s workplace. Recently updated with informa on necessary to be relevant in this rapidly changing environment, this one day course has been designed to build skills in supervising and managing others. What you will cover: The Role of the Supervisor Effec ve Communica on Building Healthy Workplace Rela onships The Winning Coach Managing Time, Priori es and Projects Building Successful Teams Leading Change Page 10 Page 11