DiversityInc Employee Resource Groups. Barbara Frankel Senior Vice President, Executive Editor February 25, 2014

Transcription

1 DiversityInc Employee Resource Groups Barbara Frankel Senior Vice President, Executive Editor February 25, 2014

2 Assistance 1 For assistance dialing in to the conference, please call For operator assistance during the live web meeting, dial *0. For other assistance, contact Customer Service at Thank you! DiversityInc. Reproduction Prohibited.

3 Send In Your Questions! 2 You may submit your questions via the web by using the text chat box on your screen. Simply type in your question and click send. DiversityInc. Reproduction Prohibited.

4 2013 DiversityInc Top 50 Companies for Diversity 3 1. Sodexo 2. PricewaterhouseCoopers 3. Kaiser Permanente 4. Ernst & Young 5. MasterCard Worldwide 6. Novartis Pharmaceuticals Corporation 7. Procter & Gamble 8. Prudential Financial 9. Accenture 10. Johnson & Johnson 11. Deloitte 12. Merck & Co. 13. AT&T 14. Abbott 15. Cummins 16. Marriott International 17. Medtronic 18. Kraft Foods 19. Aetna 20. Target 21. Colgate-Palmolive 22. Cox Communications 23. KPMG 24. IBM 25. Wells Fargo 26. General Mills 27. ADP 28. Pfizer 29. Northrop Grumman 30. New York Life 31. BASF 32. Kellogg Company 33. Time Warner 34. Rockwell Collins 35. Eli Lilly and Company 36. Allstate Insurance Company 37. Dell 38. The Coca-Cola Company 39. The Walt Disney Company 40. WellPoint 41. TIAA-CREF 42. Monsanto 43. TD Bank 44. Microsoft 45. Bristol-Myers Squibb 46. Wyndham Worldwide 47. Verizon Communications 48. Toyota Motor North America 49. Comcast 50. jcpenney DiversityInc. Reproduction Prohibited.

5 2014 Events Calendar 4 April 22 The 2014 DiversityInc Top 50 Event New York City Best Practices Conference and Announcement Dinner Early Bird Pricing Ends 2/28! Oct. 21 Special Awards Event New York City Building Your Diversity Brand: How to Improve Pipeline, Talent Development and Supplier Diversity Initiatives Oct. 22 Culturally Competent Healthcare New York City Strategies to Engage Patients, Employees and Communities Register today at DiversityInc.com/Events DiversityInc. Reproduction Prohibited.

6 Participation in Employee Resource Group 5 Percentage of Employees in Resource Groups 23% 16.3% 2008 Top Top 50 DiversityInc. Reproduction Prohibited.

7 Best Practices From Top 50 Getting Started 6 Start with 1 or 2 groups where you most need it Most common are Blacks and women, but companies also start with LGBT or veterans groups Have a formal charter that establishes business connection of group Set goals recruitment, retention, engagement, community/ customer relationships Have an executive sponsor from top levels of management (crosscultural if possible) Give employee group leaders training in leadership and cultural competence See How to Start an Employee Resource Group DiversityInc. Reproduction Prohibited.

8 Utilizing Employee Resource Groups 7 98% 98% 98% 78% 76% 66% 68% 44% 2008 Top Top 50 ERGs Used for Recruiting ERGs Used for Talent Development ERGs Used for Customer Outreach Measures Engagementof ERG Members DiversityInc. Reproduction Prohibited.

9 Best Practices: Including Hourly Workers 8 Combat middle-manager resistance through intervention of senior leadership executive sponsors (Ameren) Prior planning crucial to workers getting off shift (Ameren, GM) Schedule activities before or after shifts and offer virtual events (CVS Caremark, Toyota) Use e-tools for tracking membership and communicating with members See How to Include Hourly Workers In Resource Groups DiversityInc. Reproduction Prohibited.

10 Best Practices on Funding Resource Groups 9 Average annual funding is $15,000 a year but varies from $500 to $25,000 Sources are usually exec sponsors, diversity departments, group fund-raising Be clear about goals for funding and involve executive sponsors Don t let group spend all its money on heritage month speakers. Assess effectiveness of funding Annually review budgets and what worked and what didn t See How Do You Fund Resource Groups? DiversityInc. Reproduction Prohibited.

11 Best Practices on Global Resource Groups 10 Most companies start with women but consider other groups LGBT, people with disabilities, expats, religious minorities Have global portal to share best practices in different countries Ensure corporate headquarters monitors activities but makes each group culturally relevant locally See How to Implement Global Resource Groups With Dell DiversityInc. Reproduction Prohibited.

12 Hilton Worldwide Team Member Resource Group Launch Overview DiversityInc Web Seminar Series February 25, 2014 Michael C. Ford Vice President, Diversity & Inclusion

13 Overview 94 year-old company Relocated corporate headquarters from Beverly Hills, CA to McLean, VA Strategic priority to align culture and organization Increase Team Member engagement Mission to be the preeminent global hospitality company 2013 Hilton Worldwide Confidential and Proprietary 12

14 Leverage Resource Group Best Practices Benchmarked with other best-in-class corporate sanctioned resource groups Collaborated with DiversityInc to identify leading corporate Team Member Resource Group initiatives in hospitality and related industries Sought subject matter expertise for different Team Member audiences Developed consistent launch approach 2013 Hilton Worldwide Confidential and Proprietary 13

15 10 Step Team Member Resource Group Launch Step 1: Develop Hilton Worldwide focused charter with a focus on culture, talent, and marketplace, complete with scope and organization Step 2: Present and received approval from the Executive Diversity Council Step 3: Develop a timeline for launch Step 4: Identify Leadership for each Team Member Resource Group, including Executive Sponsors Step 5: Develop 90-day launch plan template to provide guidance and consistency 2013 Hilton Worldwide Confidential and Proprietary 14

16 10 Step Team Member Resource Group Launch Step 6: Inform and educate new Team Member Resource Group leadership about Team Member Resource Groups before the launch to manage expectations Step 7: Develop a communication plan Step 8: Develop launch meeting format Step 9: Establish communication guidelines Step 10: Replicate, Replicate, Replicate! 2013 Hilton Worldwide Confidential and Proprietary 15

17 Provide ongoing support Ensure success through day-to-day guidance and oversight Provide continuity Leverage best practices Encourage collaboration Engage senior leadership in Team Member Resource Group events 2013 Hilton Worldwide Confidential and Proprietary 16

18 Results Launched 7 Corporate TMRGs at 4 largest corporate sites in McLean, VA, Memphis, TN, Dallas, TX and Orlando, FL Identified high potential, high performing women, African American, Asian and Pacific Islander, Hispanic/ Latino, and LGBT Team Members for leadership positions 1,300 Team Members currently participate Expect engagement scores to increase 2013 Hilton Worldwide Confidential and Proprietary 17

19 Results Rolled out market diversity committee at our owned and managed properties in Florida region Launched Team Member Resource Groups at the Call Centers in Dallas & Tampa Expanded Women s Team Member Resource Group outside the US in Watford, England Launched Veterans and Abilities Team Member Resource Groups 2013 Hilton Worldwide Confidential and Proprietary 18

20 Next Steps Standardize Team Member Resource Groups to ensure collaboration & enhance cultural competencies Leverage Team Member Resource Groups as a focus group for multicultural marketing campaigns Ensure sustainability of the resource groups to further align our culture and organization 2013 Hilton Worldwide Confidential and Proprietary 19

21 谢谢 ringraziarla obrigado THANK YOU! Σας ευχαριστώ ขอบค ณค ณ Teşekkür ederiz gracias merci ありがとう Vielen Dank Děkuji شكرا спасибо متشکرم 감사합니다 ध"यव द 2013 Hilton Worldwide Confidential and Proprietary 20

22 Diversity and Inclusion An Intersection of Business and Culture Kathy Hannan National Managing Partner Diversity and Corporate Responsibility February 2014

23 Who is KPMG? " Globally, we are: " 155,000 people " 700 cities " 155 countries " $23.42 Billion FY 13 annual revenues " KPMG LLP " The U.S. member firm " 22,000 people " 89 Offices across the U.S. " FY 13 annual revenues of $6.1 Billion 20XX KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved. The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. <Insert DOCID> 22

24 KPMG s Corporate Responsibility Strategy: Creating a Sustainable Future We cannot have a high performance culture without diversity. John Veihmeyer, Chairman and CEO KPMG s mission is to foster a work environment that is inclusive and embraces the diversity of our people, their ideas and lifestyles, professional insights, and personal perspectives.

25 The Evolution of Diversity & Inclusion at KPMG KPMG offers samesex domesti c benefits KPMG begins Founding Circle sponsorship with NABA Multicultural Women s Advisory Board launched Diversity Advisory Board (DAB) was created Pilot chapters of KPMG s Network of Women and pride@kpmg established HIGH LOW Gender identity added to Equal Employment Opportunity policy Firm launches African American, Asian Pacific Islander, and Hispanic Latino Networks Abilities in Motion Network launched KPMG becomes Founding Sponsor of Ascend KPMG Procurement adds supplier diversity program and develops supplier diversity policy 60% KPMG receives Catalyst Award for women s initiatives Kathy Hannan appointed National Managing Partner of Diversity and Corporate Responsibility I get fair consideration for the best engagements or assignments KPMG offers Straight for Equality trainings Diversity becomes a pillar of KPMG s Corporate Responsibility strategy External members were added to the DAB, representing business, academia, and government Abilities in Motion revises Accommodatio ns Policy and Procedure 2011 KPMG Inducted into Working Mother Hall of Fame 72% Veterans Network I am launched appropriately involved in decisions that KPMG begins affect multi-year my work. agreement with ALPFA 2013 Pride@kpmg announces Point Foundation scholarship for LGBT students KPMG launches Lens of Inclusion training KPMG awarded Best Company for Asian Pacific Americans to Develop Workforce Skills by Asia Society KPMG ranked #23 on the DiversityInc Top 50 Companies for Diversity list for the sixth consecutive year KPMG announced as Founding Partner for the 2014 Special Olympic USA Games

26 KPMG s Diversity Networks & Councils: Meaningful Contributions to the Business 7 National Networks and Advisory Boards Community Involvement Recruiting / Onboarding 16 Diversity Councils serving employees and markets Strategic Priorities Talent Development Retention 136 Membership / Visibility Market Development Chapters with 40% participation across the firm 20XX KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved. The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. <Insert DOCID> 25

27 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved CHI The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. Kathy Hannan khannan@kpmg.com

28 2014 Web Seminar Schedule 27 March 25 Equitable Talent Development/Succession Planning April 29 Diversity Department Structures May DiversityInc Top 50 Best Practices June CEO Commitment July 22 Supplier Diversity September 16 Mentoring and Sponsorship October 14 Diversity Councils November 4 Diversity Metrics Please contact customer service at webseminars@diversityinc.com DiversityInc. Reproduction Prohibited.

29 Thank You for Attending the Web Seminar 28 You will receive a follow-up from us containing the link to download this presentation for future reference The presentation will be available approximately 72 hours after this event Questions? Call (973) DiversityInc. Reproduction Prohibited.