(Critical) Manages aircraft fleet schedule to maximize aircraft availability and coordinate maintenance scheduling.

Transcription

1 General Information Company: Northwestern Michigan College Supervisor: Employee: Department: Aviation Employee No: Preparer Name: Detail Job Title: Aviation Operations Manager Functional Job Title: Aviation Operations Manager Effective Date: 11/20/2014 Location: Aviation Building FLSA Status: Exempt Position Summary The position oversees day-to-day general operations of the Aviation Department including managing dispatch and line crew, flight coordination, course and program management, area personnel management, hangar liaison, general department clerical work, and special projects. Essential Responsibilities (Critical) Manages student flight accounts including handling deposits and refunds. (Critical) Manages aircraft fleet schedule to maximize aircraft availability and coordinate maintenance scheduling. (Critical) Creates and maintains student files including flight records, TSA ID, policy acknowledgements. (Critical) Manages Veterans Affairs (VA) reporting for the Aviation department and coordinates with NMC's VA office. (Critical) Coordinates all dispatch activities. (Critical) Carries out supervisory responsibilities in accordance with NMC's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, recognizing employees; addressing performance problems or gaps. (Critical) Reconciles invoices and processes payments, which includes inputting purchase requisitions into Banner, monitoring and allocating purchasing cards expenses. Foundational Competencies COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills. COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment to excellence and to providing quality service to learners, co-workers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources. CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISK-TAKING Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn. AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty. VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, co-workers, and direct reports respectfully and fairly. COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations. ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises; gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals. 1/5

2 ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned. General Competencies Building Effective Relationships Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Communications / Active Listening Has good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the non-verbal cues used by others. Level 3 : Excellent interpersonal skills; understands how he/she is perceived by others; reads a social situation and responds appropriately; adjusts own behavior in response to others' non-verbal cues; understands why people and groups behave the way they do; gives constructive feedback in a way that produces positive change rather than resentment or anger; provides direct, specific feedback respectfully and in a timely manner. Level 3 : Accurately hears implied as well as expressed messages; accurately interprets non-verbal cues; communicates more complex information effectively; adjusts vocabulary and approach to improve understanding; speaks and/or writes in a well-organized, clear, and concise manner. Global Awareness / Internationally Skilled Importance: Very Important Understands the complexities and interdependency of world events and issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self- aware about identity and culture; demonstrates sensitivity and respect for differences. Strategic Understanding / Leadership Importance: Very Important Level 3: Understands the complexities and interdependency of world events and issues; understands one's own culture and history in relationship to others; is open to new opportunities, ideas and ways of thinking; is comfortable with ambiguity and unfamiliar situations. Basic+ Explains how their role supports NMC's mission and vision. Level 2 Basic +: Somewhat greater than Basic: Understands the Recognizes opportunities to help the organization accomplish its mission and vision of the organization and works to implement goals. Considers a broad range of internal and external factors in this within the context of individual role and immediate work establishing goals and priorities. Consistently ensures a fit group; understands personal contribution to the department and between individual or group actions and the organizational the department's role in the organization. mission/strategy. Functional Competencies Administrative Skills (Generic) Competency Source: HRToolbench Plans, coordinates, and executes business functions, resource allocation, and production according to organizational objectives and procedures. Arithmetic (Generic) Competency Source: HRToolbench Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. Customer Service Focus (Generic) + Level 4 +: Somewhat greater than : Independently plans, coordinates, and executes business functions, resource allocation, and production to resolve moderately complex situations in various environments. Level 3 : Identifies and performs calculations required by day-to-day tasks efficiently and correctly; performs arithmetic conversions correctly /5

3 Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of co-workers. Decision Making (Generic) Makes sound, well-informed, and objective decisions. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals. Measuring Results (Generic) Can identify useful outcome and process measures. Disciplined in listening to learners, stakeholders; monitoring measures. Can conceptualize, apply, analyze, synthesize, and evaluate information gathered from observation, experience, reflection. Can use measurements to make sound decisions, judgments, and/or predictions. Problem Solving (Generic) Diagnoses a situation and determines what relevant information and/or procedure to use; uses reason to generate and evaluate alternatives and to determine a course of action. Setting Priorities (Generic) Effectively handles conflicting priorities and demands; knows when to say no, or to let some tasks go; spends his/her time and the time of others on what's important; focuses on key objectives, not minor detail. Level 4 +: Somewhat greater than : Addresses challenging customer service issues effectively; enlists the help of others to develop creative solutions to nonroutine problems. Level 3 : Applies general rules and guidelines to make sound decisions in ambiguous situations; adjusts decisions when changes indicate the need to re-think a situation; provides wellthought out rationale for decisions; can make quick decisions when necessary. Level 3: Able to determine what measures will be most useful in assessing success for their unit or team; designs feedback loops and tracking processes into work; uses findings for continuous improvement efforts. Level 3 : Identifies and investigates moderately complex problems; collaborates with others to resolve problems using sound problem-solving methodology. Level 3 : Discriminates between vital (high payoff) tasks and tasks with limited payoff; focuses on the "vital few." Leadership Scope Activities Supervises a single work unit within a department, or is an Establish work schedules intermediate-level professional individual contributor. Instruct and train others Interview candidates Recommend terminations Provide guidance and stability Share special or technical information with others Guide or facilitate projects Assign work activities Plan work Subordinates Direct: 9 Indirect: Tools and Equipment AIMS Software Banner Desk Top Computer Fax Machine 3/5

4 Calculator Calendaring Software (Gmail) for complex scheduling on many calendars Camera Copy Machine MS Excel MS Word Scheduling Software R25 Education and Experience Preferred Education: Associate's Degree Preferred Experience: Between 2 and 5 years Work Environment Lifting Activities Weight Height Distance Frequency Most Frequently Lifted Object Under 10 lbs. Waist level 1-9 feet Occasionally Heaviest Object Lifted lbs. Waist level 1-9 feet Occasionally Non-Lifting Repetitive Activities Arm Movement Continuously Bending Continuously Climbing Occasionally Crouching Several times per day Gripping Continuously Kneeling Occasionally Leg Movement Several times per day Sitting Several times per day Squatting Several times per day Standing Several times per day Stooping Occasionally Talking Continuously Typing Several times per day Walking Several times per day Writing Several times per day Mental Demands Complicated Planning Exercising Independent Judgment Minimal Guidance or Direction Performing Multiple Functions/Activities Other Physical Demands Prolonged visual work Other Challenges Precise accuracy requirements Production deadlines Protecting the physical safety of others Safeguarding organization assets and property Licenses and Professional Certifications FAA Dispatcher preferred Qualifications 2 years experience in aircraft flight departments or aviation environment required Five years professional experience in an office setting required Contacts with Others Internal Contacts Purpose Frequency Employees in your own work unit or department Direct Activities Daily Employees in your function Interact with or advise Daily Managers in your function Share Information Daily Senior executives in your function Interact with or advise Daily Employees in departments outside your function Interact with or advise Several times per week Managers in departments outside your function Interact with or advise Several times per week Senior executives outside your function Interact with or advise Once per week Executive leadership Interact with or advise Monthly Board of Directors Interact with or advise Monthly External Contacts Purpose Frequency Vendors, Suppliers, Subcontractors Interact with or advise Daily Accountants, Attorneys, Consultants None/Very Little Contact None/Very little contact 4/5

5 Federal/State Regulatory and Compliance Authorities None/Very Little Contact None/Very little contact Strategic Business Partners None/Very Little Contact None/Very little contact Customers Interact with or advise Daily 5/5