CYBERSECURITY TRAINING THAT WORKS #ILTA049A
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1 CYBERSECURITY TRAINING THAT WORKS #ILTA049A
2 SESSION DESCRIPTION Human error is the most common cause of data breaches. Employee training is a low-cost, high-return defensive measure seen by most as a fundamental component of an effective information security program. However, annual training is forgotten over time, so relevant reminders can help employees make sound decisions. Can you develop this content in-house or do you need to purchase courseware? Will holiday time reminders be enough to ensure that lawyers and staff remain wary of messages advertising gifts? Is staff training different than that for attorneys? A panel of your peers will share how they are training employees to perform safe and secure computing.
3 LOOK WHO S TALKING
4 MATT BELAND Current Role: Chief Security Officer, Davis Wright Tremaine LLP 11 years in Legal IT / Security Developed security training and security awareness programs and materials
5 DEENA COFFMAN Current Role: Managing Director BDO Consulting
6 JIM FORTMULLER Current Role: Director Information Security & Risk
7 DWIGHT Current Role: Director of Information Technology, Wee Do Lee Gal LLP 40 years in Legal IT Management, Support & Training Just received a client mandate to implement a security training program
8 WHAT IS CYBERSECURITY? Cybersecurity has become synonymous with information security Cybersecurity training and awareness is a formal process for educating employees about how to handle protected, sensitive and/or confidential information in digital format.
9 WHY DO WE NEED CYBERSECURITY TRAINING? Legal Requirements Ethical Requirements Client Requirement
10 WHAT DO WE NEED PROTECTION FROM? INTERNAL INTENTIONAL EXTERNAL ACCIDENTAL
11 BUILDING A STRUCTURE THAT WORKS Segmented according to user role Based on your organizational culture Tailored to the threat landscape
12 IS THERE A DIFFERENCE BETWEEN CYBERSECURITY TRAINING AND SECURITY AWARENESS?
13 WHAT DO YOU NEED TO CREATE AN IN-HOUSE PROGRAM?
14 COMPONENTS OF A SUCCESSFUL PROGRAM Accurate content Tailored to the individual, firm and client requirements Delivered effectively (audience understands and assimilates) Documented delivery and efficacy Sensitive to cultural biases and user preferences Sales, not requirements
15 LEARNING/TRAINING
16 FOR THE AUDIO LEARNER Live presentation or Webinars Security Awareness elearning modules *CBT* (SANS, OnGuard) Jingles, slogans, interstitial messages in your intranet
17 FOR THE VISUAL LEARNER Short, targeted computer tutorials placed at the point in time Intranet information page Details elements of the security program Links to policies Links to training materials Links to archived copies of newsletters Live CLE-approved Security Awareness training
18 FOR THE KINESTHETIC LEARNER Anti-phishing (PhishMe, Wombat, SANS) Simulate today s sophisticated fraudulent messages designed to: Entice users to click Entire users to reveal passwords Engaging, interactive session where participants discuss common threats Training or Awareness activities as part of the routine workday
19 FOR THE FIERCE COMPETITOR (Not that law firms have any of these personalities.) Brief the user community for how well they did in attendance, compliance, and so forth Quasi-gamification Straight-up scoreboards, collectable awards
20 FOR THE CULTURAL HOLDOUTS Make a reasonable argument for change Build an environment that facilitates the change Find an emotional hook to drive adoption of the change 5V1QUNH1L._SY344_BO1,204,203,200_.jpg
21 AWARENESS newsletter Pop-up messages when risky activities are performed header alerting that a message is from an external sender Short, topical computer tutorials Posters in high-traffic or high-risk areas Mascots are effective and relatable
22 SAMPLE MATERIALS
23 MANAGEMENT BUSINESS MESSAGING (A/K/A PR OR POLITICS )
24 THREATS AND TECHNIQUES (AND YOUR ENVIRONMENT) ARE DYNAMIC Regularly assess Regularly align awareness and training with the exposures identified in the assessment Which Social Engineering tactics work on your users?
25 MAKE IT APPEALING TO EVEN THE BUSIEST LAWYER Offer CLE credits Short, targeted computer tutorials placed at the point in time Engaging, interactive session where participants discuss common threats Individual conversations
26 DEMONSTRATING TO CLIENTS THE EFFICACY OF YOUR PROGRAM Training rosters Pre- and post- questionnaire Summary reporting Incident metrics
27 FOR THE COO/ED/MP Support for the firm s overall management of cyber as the enterprise risk issue and potential business differentiator that it is. Periodic meeting with practice groups or executives to advise them on the state of security within the firm Reports provided to the CISO on training results that support the firm s overall efforts toward securing client and employee information
28 WHERE TO BEGIN Risk assessment results Training specific to risk areas and roles Awareness activities to stay top of mind Documentation to support client audits/questionnaires Refresh
29 CASE STUDY - WEE DO LEE GAL LLP Step One: Risk Assessment Step Two: Technology Step Three: Policy and Process Step Four: People Step Five: Risk Assessment
30 Q&A/DISCUSSION
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