TRANSFORMATIONAL LEADERSHIP AND THE CHALLENGE OF OUR PURSUIT OF QUALITY. Patrick T. Quinn The Arc of Northeastern Pennsylvania
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1 TRANSFORMATIONAL LEADERSHIP AND THE CHALLENGE OF OUR PURSUIT OF QUALITY Patrick T. Quinn The Arc of Northeastern Pennsylvania
2 Employee Morale Budget Impasse Stress & Burnout Austerity Measures Shrinking Workforce Wage Issues New Rules & Regulations
3 WHY TRANSFORMATIONAL LEADERSHIP? LAUNDRY BAG CONTENTS MEANS: -UNFUNDED MANDATES -DEADLINES -UNFAIR, DISPARAGED MEDICAID PAYMENT SYSTEM YET BUY IN
4 TRANSACTIONAL (TRADITIONAL) LEADERSHIP Leader and subordinates Defined roles and expectations Incentives vs. consequences What types of jobs are best suited to this style?
5 TRANSFORMATIONAL LEADERSHIP DEFINED Transformational leadership is a style of leadership where the leader is charged with identifying the needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of the group.
6 TRANSFORMATIONAL LEADERS THROUGH HISTORY Buddha & Jesus Abraham Lincoln Walt Disney & Henry Ford Attila the Hun & Adolph Hitler FDR & Mikhail Gorbechev Bill Gates, Sam Walton
7 THE FOCUS Building on strength Building your team Motivation Engagement (all levels) Goal setting Assessing, regrouping & celebrating Empowering
8 TRANSFORMATIONAL LEADERSHIP & HUMAN SERVICES Exciting New Initiatives Futures Planning=ISAC Departmental collaboration Employment Assistive technology Family Engagement Communities of Practice CMS Final Rule Nothing about us, without us
9 THE FLIP SIDE Funding cuts sustained in previous administration Unfunded mandates Workforce and wages more with less
10
11 TRANSACTIONAL VS. TRANSFORMATIONAL LEADERSHIP
12 All Aboard? Know your team. Jim Collins, Good to Great
13 LESSONS FROM GEESE The more experienced geese lead the V The leader determines where to go, when to rest, and where to land The lead can be especially tiring The leader often falls back and relinquishes the positon (Trust, Delegation, Self- Awareness)
14 SUPPORT TEAM ROLE identifying and following a leader, good leaders helping team members, team members empowering the leader in return, great leaders need great followers, the goal and common purpose keep the team together (Disney s Eight Below).
15 Sometimes you gotta be the big smelly dog at the picnic
16 Leadership comes with it s ups & downs Leadership demands flexibility Leadership is not a popularity contest Leadership demands quiet confidence (self-assuredness + humility = success)
17 YOUR STYLE Autocratic: Absolute power, sole decision maker Bureaucratic: By the book, no exceptions Liaise-Fare: Hands-off style, direction changes Democratic: Participative/Power Sharing How do these types work best?
18 THE FOUR I S OF TRANSFORMATIONAL LEADERSHIP Idealized Influence ( II ) Inspirational Motivation ( IM ) Intellectual Stimulation ( IS ) Individualized Consideration ( IC ) Eye, eye, captain
19 1. IDEALIZED INFLUENCE -FOLLOWERS LEARNING AND INTERNALIZING -PROMOTION OF VISION AND VALUES -LEADING BY EXAMPLE -CREATING TRUST AND CONFIDENCE -INTELLECTUAL STIMULATION
20 2. INSPIRATIONAL MOTIVATION -STIMULATING CREATIVITY -SHARING THE VISION TO MOTIVATE FOLLOWERS -SERVING AS ROLE MODEL -CELEBRATING ACHIEVEMENT
21 3. INTELLECTUAL STIMULATION -CHALLENGE THE STATUS QUO -EMPOWERING FOLLOWERS TO VOICE CONCERNS -ALLOWS RISK TAKING WHEN APPROPRIATE -ENCOURAGES INNOVATION
22 4. INDIVIDUALIZED CONSIDERATION -DISCUSSION AND EMPATHY -MAKING INTERPERSONAL CONNECTIONS -SHOWING COMPASSION -ENCOURAGING ONGOING -DEVELOPMENT & GROWTH OF EMPLOYEES
23 Closing Loop Values Moral Compass Perseverance Flexibility PQ Cycle of Leadership Actualization Motivation Communication Navigation Empathy Intestinal Fortitude
24 COMING FROM STRENGTH & VALUES What is best for those I m serving? What seems to be the popular consensus? What leverage do I have? What is my worst/best case scenario? If my team isn't all on the same page, why not? *What is best for those I m serving? How do I look in the mirror??
25 BLESSED IS HE WHO HAS LEARNED TO ADMIRE, BUT NOT ENVY, TO FOLLOW BUT NOT IMITATE, TO PRAISE BUT NOT FLATTER, AND TO LEAD BUT NOT MANIPULATE. -WILLIAM A. WARD
26 PATRICK QUINN THE ARC OF NEPA (570) THE ARC OF NORTHEASTERN PENNSYLVANIA
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