WORK PROFILING SYSTEM JOB DESCRIPTION REPORT

Transcription

1 Quality Assurance Analyst Purpose of the Job Description Report WORK PROFILING SYSTEM JOB DESCRIPTION REPORT INTERNATIONAL EDITION - Version 1.6 SHL Group plc all rights reserved The job description report is a short report that identifies key activities and behaviors relevant to a job s objectives. Information is also provided regarding important job context information. This information is based directly upon the ratings provided by subject matter experts. This report provides inputs to a wide variety of human resource decisions, from job evaluation to selection as it is clearly laid out and easy to use. The Job Description report provides clear descriptions of the job s title, location, reporting structure, main purpose, responsibilities, objectives and other important information about the specific job. WORK INFORMATION This section provides fundamental information about a job. Beyond a person s ability to perform tasks, which make up the job, other issues may impact a person s motivation or interest in a job, such as work location, salary and reporting relationships. These details are specified directly by the WPS user. Job Title: Organization: Location: Salary Range: Upward Reporting Relationships: Downward Reporting Relationships: Quality Assurance Analyst Regional Information Technology Engagement (RITE) Board Great Lakes (IL,IN,MI,OH,WI) Various None MAIN PURPOSE OF JOB To ensure quality in the products being delivered and serve as an internal and external customer advocate through the development life cycle. JOB OBJECTIVES To analyze requirements and design and develop high level test approach/assessment ensure coverage of requirements in all effected areas. To develop and maintain a detailed test plan in collaboration with Software Development. To evaluate and assess risk to determine test case prioritization. To execute the tests as defined by test plans and log results. To utilize tools that compliment the testing process. To provide feedback and recommendations based upon the test, including severity of issue, usability, and performance. IMPORTANT NOTICE

2 Quality Assurance Analyst 14/02/2012 Page 2 This report was generated using the Work Profiling System module of the SHL Human Resource Management System. The report is computergenerated from the results of one or more job analysis questionnaires answered by subject matter experts and substantially reflect the answers provided by them. Due regard of this must be taken in the interpretation of this data. This report has been generated electronically - the user of the software can make amendments and additions to the text herein - SHL cannot accept any liability for the consequences of the use of this report and cannot guarantee that the contents are the unchanged output of the computer system.

3 Quality Assurance Analyst 14/02/2012 Page 3 BACKGROUND REQUIREMENTS Background requirements refer to the education, training and work experience necessary for a person to be a successful performer. Specific knowledge requirements and other requirements (e.g. willingness to relocate) may be specified by the WPS user to provide a more complete profile. Essential Desirable Education: Formal Qualifications Education involves the acquisition of knowledge and skills through learning where subject matter is imparted systematically. Formal qualifications are obtained by studying at formal institutions e.g. universities, colleges, etc. Level of Education: College degree: BA, BS Attainments: Job Related Work Experience Duration / Time required to become competent in this area Essential Desirable Experience is obtained through opportunities for exposure and practice at work. It includes all working experience that has some bearing on the job and is not restricted to the current organization. Supervised on-the-job training, internships and learner ships are incorporated within this category. Work Experience: 7-12 months

4 Quality Assurance Analyst 14/02/2012 Page 4 Attainments: Training Requirements (Knowledge and Skills) Formal Training Job Related Knowledge 4-6 months Duration / Time required to become competent in this area Essential Desirable Job-related knowledge is typically gained through formal or informal training programs (these exclude programs through which Formal Qualifications are attained). It includes knowledge of facts, data and information and understanding the rationale behind models, theories and principles. Source: O*Net Computers and Electronics English Language Engineering and Technology Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Mathematics Design Reading Comprehension Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Understanding written sentences and paragraphs in work related documents. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

5 Quality Assurance Analyst 14/02/2012 Page 5 Writing Communicating effectively in writing as appropriate for the needs of the audience. Speaking Talking to others to convey information effectively. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Programming Writing computer programs for various purposes. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Tools and Technologies: (Source: O*Net) Category Type Example Tools Computer servers Application servers Tools Integrated circuit testers In circuit emulators ICE Tools Integrated circuit testers Logic analyzers Tools Mainframe computers Mainframe operating systems Tools Mainframe computers Supercomputers Tools Network routers Computer network routers Tools Notebook computers Laptop computers Technology Application server software IBM WebSphere Technology Application server software JBoss Application Server Technology Application server software VMWare ESX Server Technology Configuration management software IBM Rational ClearCase Technology Configuration management software Revision control software Technology Content workflow software Twiki Technology Content workflow software Workflow software Technology Data base management system software Microsoft SQL Server

6 Quality Assurance Analyst 14/02/2012 Page 6 Category Type Example Technology Data base management system MySQL software software Technology Data base management system Oracle software software Technology Data base user interface and query Microsoft Access software Technology Data base user interface and query Structured query language SQL software Technology Development environment software Apache Ant Technology Development environment software C Technology Development environment software JetBrains IntelliJ IDEA Technology Development environment software Microsoft Visual Basic Technology Electronic mail software software Technology Electronic mail software IBM Lotus Notes Technology Electronic mail software Microsoft Exchange Technology Internet browser software Apple Safari Technology Internet browser software Microsoft Internet Explorer Technology Internet browser software Mozilla Firefox Technology Internet browser software Web browser software Technology Network security and virtual private Firewall software network VPN equipment software Technology Network security and virtual private Network intrusion detection software network VPN equipment software Technology Object or component oriented Acresso InstallAnywhere development software Technology Object or component oriented Apple Cocoa development software Technology Object or component oriented C++ development software Technology Object or component oriented development software Practical extraction and reporting language Perl Technology Operating system software Microsoft Windows Technology Operating system software UNIX Technology Operating system software VMWare Workstation Technology Operating system software Wind River Systems VxWorks Technology Program testing software Bugzilla Technology Program testing software JUnit Technology Program testing software Watir Technology Program testing software YourKit Java Profiler Technology Web platform development software Apache Tomcat Technology Web platform development software JavaScript Technology Web platform development software Microsoft ASP.NET Technology Web platform development software Ruby on Rails

7 Quality Assurance Analyst 14/02/2012 Page 7 ESSENTIAL WORK ACTIVITIES Essential activities are defined as task statements with ratings equal to or greater than 60 on a 100 point scale of task criticality. Criticality ratings take into account the importance of the task in meeting job objectives and the time spent performing the task. These ratings were provided by people who know this job well. See WPS Technical Report for details. E6: CHECKING OBJECTS, WORK, PROCEDURES Checking products to ensure satisfactory production quality Noting defects in an object or structure Checking work completion to a set standard Testing a system for correct function Examining products or items for fine defects Examining products or items for gross defects Checking adherence to schedules E1: HANDLING INFORMATION / FOLLOWING INSTRUCTIONS Testing to pre-set check list Follow logical instructions to operate a system Compiling information Following written instructions Classifying or categorizing information Collating information Following instructions given orally Following printed diagrams Cataloguing material C1: COLLECTING INFORMATION Watching an operation or process to detect a problem Noting unusual occurrences Asking questions to establish information required Scanning written information for useful content Referring to technical manuals Listening to verbal instructions from superiors Noting danger or warning symbols Listening to arguments or evidence Reading a complex plan or diagram

8 Quality Assurance Analyst 14/02/2012 Page 8 F1: INFORMING / REPORTING Providing spoken information about a problem/issue Providing written information about a problem/issue Reporting problems to supervisor Explaining a technical product in lay terms Making a verbal report to a supervisor or manager Presenting formal teaching or training sessions E2: ANALYZING / INTEGRATING / INTERPRETING Summarizing verbal information Interpreting information (e.g., to simplify or explain) Breaking down a procedure into logical steps Analyzing written information Critically examining information for accuracy / quality Summarizing numerical information Analyzing numerical information Identifying faults in equipment Identifying errors in flow chart F3: RELATIONSHIPS / REPRESENTING / INQUIRIES Working closely with a group or team Being polite to customers Establishing a network of contacts Answering inquiries in writing about a product or service Answering inquiries verbally about a product or service Establishing rapid rapport with a new contact Establishing relationships with antagonistic individuals Making inquiries in writing about a product or service Making inquiries verbally about a product or service Coping with threats or rudeness from customers Gaining access to busy people B6: COOPERATING / ACTING AS A LIAISON Achieving cooperation from peers, colleagues Acting as liaison between organizations or departments Encouraging cooperation between team members Acting as liaison with supervisors Acting as liaison with managers/professionals E7: DECIDING Deciding whether to refer a problem to a superior Deciding a course of action in conjunction with others Making decisions after thorough evaluation Deciding a course of action on own initiative

9 Quality Assurance Analyst 14/02/2012 Page 9 E5: CHECKING WRITTEN / PRINTED INFORMATION DESIGNS Checking correct recording on computer screens / printouts Checking one design or pattern against another Checking correct recording in reports, documents, etc. Examining drawings to check all information included D1: DESIGNING / PROBLEM SOLVING Brainstorming for new ideas Finding new ways to improve the efficiency of an operation

10 Quality Assurance Analyst 14/02/2012 Page 10 INTERPERSONAL CONTACT The graphs below show the nature, type and frequency of interpersonal contact required by the job. CONTACT WITH WHOM? Sr. Management Mid. Management Jr. Management Supervisors Admin. Staff Manual Workers Gen. Public Student/Trainee Union Reps Key 1: None 2: Occasional (1-9% of time) 3: Moderate (10-20% of time) 4: Frequent (21% + of time) TYPE OF CONTACT Informing Physical Serving Directing Persuading Negotiating Formal Speaking Advising Assessing Interviewing Counseling Representing

11 Quality Assurance Analyst 14/02/2012 Page 11 RESPONSIBILITIES Responsibility for Resources: Financial Impact: Functional Impact: Breadth of Job Knowledge: Demands of Change: Time Span of Impact: None Large, $10,000s Routine functions of moderate impact One main function and little other New situations occur occasionally Moderate term - 1 to 3 months SPECIFIC ACCOUNTABILITIES The graph below shows the level of specific accountabilities for this job. Cash Equipment Property Product Quality Worker Standard Finance Results Public Relation Work Methods Others Safety Innovation Sales Performance Key 1: None 2: Low 3: Moderate 4: High

12 Quality Assurance Analyst 14/02/2012 Page 12 WORK CONTEXT AND ENVIRONMENT Type of Working Hours Working Hours Travel Regular Usually day time working Time Away from Home Normal weekly hours Paid overtime hours... 0 Unpaid overtime hours... 0 Total weekly hours Time spent traveling (excl. from/to work)... < 11% Nights within home country Nights in other countries Posture: Percent Time Spent sitting standing walking running stooping/kneeling climbing Physical Danger Minor physical injury... Small risk Serious physical injury... Almost no risk Physical Environment: Percent Time Spent out of doors at high temperature at low temperature in contaminated air in noisy conditions in dirty environment in a restricted space with inadequate lighting with machine vibration with ear protection with eye protection with breathing apparatus

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