European Quality of Social Services

Transcription

1 European Quality of Social Services CEDEFOP Globalisation Conference Thessaloniki Greece November 2015 Michael Crowley EQUASS Brussels

2 EQUASS Why EQUASS What is EQUASS relevance to EQAVET What is the Stakeholder approach How is EQUASS disseminated across EU countries

3 Why EQUASS EQUASS conforms with European requirements EQUASS reflects what are fundamentals in society EQUASS has reference to EQAVET EQUASS has European track record

4 EQUASS Reflects Social Sector Pillars RIGHTS ETHICS LEADERSHIP STAFF PARTNERSHIP RESULT ORIENTATION CONTINUOUS IMPROVEMENT PARTICIPATION PERSON CENTRED COMPREHENSIVENESS

5 EQUASS Quality Framework Rights Continuous improvement Ethics Leadership Staff Partnership Participation Result orientation Person centred Comprehensiveness

6 European Quality Frameworks Common Quality Framework for Social Services of General Interest European Quality Framework for Social Services European Quality Assurance Reference Framework for VET Overarching Quality Principles Available Affordable Person centred Continuity Accessible Result orientation Comprehensiveness User Rights Participation & & Empowerment Service Provider Stakeholder Staff Good Governance Partnership Working conditions Human Resource Management Infrastructure

7 EQAVET v EQUASS 2012 PRIME Project EQAVET Indicators 1. Relevance of quality assurance system for VET Providers 2. Investment in training of teachers and trainers 3. Participation rate in VET programmes 4. Completion rate in VET programmes 5. Placement rate in VET programmes 6. Utilisation of acquired skills in the workplace 7. Unemployment Rate 8. Prevalence of vulnerable groups 9. Mechanisms to identify training needs in the labour market EQUASS Principles 1. Partnership Criteria 2 2. Staff Criteria Result Orientation Criteria Result Orientation Criteria Result Orientation Criteria Result Orientation Criteria 43 & Result Orientation Criteria 43 & Rights Criteria Person Centred Approach Criteria Comprehensiveness Criteria Schemes used to promote better access to VET

8 Enhance the social sector by engaging service providers in quality and continuous improvement, and by guaranteeing service-users quality of services throughout Europe

9 EQUASS Concept of Quality Multi stakeholder approach Non-prescriptive Measurable Self-evaluation External verification European quality requirements

10 Multi stakeholder approach Service-users Service-providers Social partners Funders Policy makers

11 Continuous improvement Rights Ethics Leadership Staff / professionals Partnership Participation Person centred Result orientation Comprehensiveness European Quality Framework for Social Services European Quality Assurance Reference Framework for VET

12 Measurable 10 Principles for Quality 50 Criteria Performance indicators

13 Self-evaluation

14 Method of self-evaluation Scope Self-evaluation questionnaire Statistical analysis Consensus meeting Profile & Recommendations

15 How has EQUASS been disseminated National Licence Holders National Reference Organisations Panagia Eleousa Conferences / Information Seminars Provider applicants

16 EQUASS: Dissemination 10 countries 450 certified organisations 900 sites 128,000 persons served 24,500 staff 90 auditors

17 Globalisation Globalisation may not be the biggest threat..its our acceptance of the status quo

18 EQUASS Quality Framework Rights Continuous improvement Ethics Leadership Staff Partnership Participation Result orientation Person centred Comprehensiveness

19 Questions? Michael Crowley EQUASS Consultant