National Seminars Training (Star12) Course Listing

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1 National Seminars Training (Star12) Course Listing Title Format Type Sub Format Type Topic Sub Topic Essential Skills for Accounting Professionals On Demand Training Course Accounting & Finance Accounting & Finance General Accounting - Professional Certification On Demand Training Course Accounting & Finance Accounting & Finance Management Skills for Today's Busy Administrative Professionals On Demand Training On Demand Webinar Management Administrative Assistant Records Management, Retention, and Destruction for Administrative Professionals On Demand Training On Demand Webinar Management Administrative Assistant Telephone Skills for Administrative and Front-Desk Professionals On Demand Training On Demand Webinar Management Administrative Assistant Cost-Saving Strategies for Accounts Payable On Demand Training Audio Program Accounting & Finance AP and AR Fraud Detection and Prevention for Accounts Payable On Demand Training Audio Program Accounting & Finance AP and AR Records Retention, Retrieval & Destruction for Accounts Payable On Demand Training Audio Program Accounting & Finance AP and AR Vendor Management Strategies for Accounts Payable Professionals On Demand Training Audio Program Accounting & Finance AP and AR Accounts Payable/Receivable - Professional Certification On Demand Training Course Accounting & Finance AP and AR Cost-Saving Strategies for Accounts Payable On Demand Training On Demand Webinar Accounting & Finance AP and AR Fraud Detection and Prevention for Accounts Payable On Demand Training On Demand Webinar Accounting & Finance AP and AR Records Retention, Retrieval & Destruction for Accounts Payable On Demand Training On Demand Webinar Accounting & Finance AP and AR Coping With Payroll Hot Spots On Demand Training Audio Program Human Resources Benefits and Pay Employee Benefits Communication On Demand Training Audio Program Human Resources Benefits and Pay Enforcing Employee Wage Garnishments On Demand Training Audio Program Human Resources Benefits and Pay Fundamentals of Paid-Time-Off Policies In Today's Workplace On Demand Training Audio Program Human Resources Benefits and Pay Health Care Reform: What Every Employer Needs to Know On Demand Training Audio Program Human Resources Benefits and Pay Health Savings Accounts On Demand Training Audio Program Human Resources Benefits and Pay How to Talk About Pay in a Tough Economy On Demand Training Audio Program Human Resources Benefits and Pay Variable Compensation: How to Develop a Competitive Salary Incentive Program On Demand Training Audio Program Human Resources Benefits and Pay What's Working in Workplace Wellness Programs On Demand Training Audio Program Human Resources Benefits and Pay COBRA Administration Checklist Reference Materials Job Aid Human Resources Benefits and Pay COBRA Notification Chart Reference Materials Job Aid Human Resources Benefits and Pay Employee Benefits Communication On Demand Training On Demand Webinar Human Resources Benefits and Pay Fundamentals of Paid-Time-Off Policies In Today's Workplace On Demand Training On Demand Webinar Human Resources Benefits and Pay Health Savings Accounts On Demand Training On Demand Webinar Human Resources Benefits and Pay How to Conduct a Competitive Pay Analysis On Demand Training On Demand Webinar Human Resources Benefits and Pay How to Create a Cost-Effective Competitive Employee Benefits Package On Demand Training On Demand Webinar Human Resources Benefits and Pay Payroll Taxes 101 On Demand Training On Demand Webinar Human Resources Benefits and Pay Variable Compensation: How to Develop a Competitive Salary Incentive Program On Demand Training On Demand Webinar Human Resources Benefits and Pay What's Working in Workplace Wellness Programs On Demand Training On Demand Webinar Human Resources Benefits and Pay 12 Ways to Impress a New Employer Reference Materials Article Personal Development Career Path 4 Ways to Manage an Autocratic Boss Reference Materials Article Personal Development Career Path 6 Ways to Get Axed Reference Materials Article Personal Development Career Path 7 Ways to Impress Your Boss Reference Materials Article Personal Development Career Path Are You an Office Junk-aholic? Reference Materials Article Personal Development Career Path Avoiding 5 Fatal Workplace Mistakes Reference Materials Article Personal Development Career Path Boost Your Bottom-Line: Negotiating a Better Salary Reference Materials Article Personal Development Career Path Breaking Out of Your Career Comfort Zone Reference Materials Article Personal Development Career Path a Productive Relationship With Your Boss Reference Materials Article Personal Development Career Path Feeling Underappreciated? Toot Your Horn! Reference Materials Article Personal Development Career Path Get The Job YOU WANT: Questions YOU Should Ask During an Interview Reference Materials Article Personal Development Career Path Getting to Know You... Tips on Getting to Know Your Boss Reference Materials Article Personal Development Career Path

2 Handling the New Sheriff in Town... Tips for Starting Off Right With a New Boss Reference Materials Article Personal Development Career Path Holiday Parties: Career- Dos and Don ts Reference Materials Article Personal Development Career Path How to Control Your Future Success Reference Materials Article Personal Development Career Path How to Give Yourself a Career Makeover Reference Materials Article Personal Development Career Path How to Handle a Boss That s Bad-to-the-Bone Reference Materials Article Personal Development Career Path How to Run Damage Control After You ve Made a Big Mistake Reference Materials Article Personal Development Career Path Market Yourself With A Powerful Resume Reference Materials Article Personal Development Career Path Office Drama, Cubed: Solving Personal Space Issues at Work Reference Materials Article Personal Development Career Path Office Romance Career Perk or Career Suicide? Reference Materials Article Personal Development Career Path Rekindling Your Passion for Work Reference Materials Article Personal Development Career Path Signs You Work in a Fear-Based Workplace Reference Materials Article Personal Development Career Path Top 10 Office Pet Peeves Reference Materials Article Personal Development Career Path What To Do When You're Passed Over for a Promotion Reference Materials Article Personal Development Career Path Why Perfectionism Could be Ruining Your Career Reference Materials Article Personal Development Career Path 52 Ways to a Powerful Resume On Demand Training Audio Program Personal Development Career Path How to Manage Your Boss On Demand Training Audio Program Personal Development Career Path Managing Chaos & Pressure at Work On Demand Training Audio Program Personal Development Career Path The Polished Professional On Demand Training Audio Program Personal Development Career Path The Power of Innovative Thinking On Demand Training Audio Program Personal Development Career Path Documenting Your Accomplishments Reference Materials Job Aid Personal Development Career Path Business Etiquette 101 On Demand Training On Demand Webinar Personal Development Career Path Creating a Professional Development Plan On Demand Training On Demand Webinar Personal Development Career Path Critical Thinking & Problem Solving Skills On Demand Training On Demand Webinar Personal Development Career Path Ethics in the Workplace On Demand Training On Demand Webinar Personal Development Career Path How to Deal With Office Politics On Demand Training On Demand Webinar Personal Development Career Path How to Effectively Support Multiple Bosses On Demand Training On Demand Webinar Personal Development Career Path How to Plan Successful Events On Demand Training On Demand Webinar Personal Development Career Path Managing Chaos & Pressure at Work On Demand Training On Demand Webinar Personal Development Career Path Managing Creative Talent On Demand Training On Demand Webinar Personal Development Career Path Proactive Career Management On Demand Training On Demand Webinar Personal Development Career Path Career Damaging Mistakes On Demand Training Quick Tip Personal Development Career Path Increase Your Visibility On Demand Training Quick Tip Personal Development Career Path People Skills #1 Driver On Demand Training Quick Tip Personal Development Career Path Tips for Establishing Yourself as a Leader On Demand Training Quick Tip Personal Development Career Path Tips for Tooting Your Own Horn On Demand Training Quick Tip Personal Development Career Path Top Traits Upper Management Looks For On Demand Training Quick Tip Personal Development Career Path Facing Change Head-On Reference Materials Article Management Change Management Overcoming Employee Resistance to Change On Demand Training Audio Program Management Change Management A Manager's Guide to Communicating Unpopular Decisions & Changes On Demand Training Quick Tip Management Change Management Anticipating Change On Demand Training Quick Tip Management Change Management Becoming More Flexible and Change-Oriented On Demand Training Quick Tip Management Change Management Breaking The News Announcing Change To Employees On Demand Training Quick Tip Management Change Management Change Management 101 On Demand Training Quick Tip Management Change Management Change That Supports Goals and Values On Demand Training Quick Tip Management Change Management Employees Expections From Leaders During Change On Demand Training Quick Tip Management Change Management Employees Reactions To Change On Demand Training Quick Tip Management Change Management Establishing a Change-Oriented Culture On Demand Training Quick Tip Management Change Management Generating Change a Base of Support On Demand Training Quick Tip Management Change Management

3 Getting Your Employees to Accept and Support Change On Demand Training Quick Tip Management Change Management How Employees Resist Change On Demand Training Quick Tip Management Change Management How to Support Unpopular Decisions Made by Upper Management On Demand Training Quick Tip Management Change Management Incorporating Critical Change Leadership Success Factors On Demand Training Quick Tip Management Change Management Inspiring Employees Through Change and Transition On Demand Training Quick Tip Management Change Management Key Communication Components A Four-Point Checklist On Demand Training Quick Tip Management Change Management Keys to Overcoming Change On Demand Training Quick Tip Management Change Management Leading The Change Effort When to Use Group Leadership On Demand Training Quick Tip Management Change Management Managing Active Resistance Effectively On Demand Training Quick Tip Management Change Management Reasons Why People Resist Change On Demand Training Quick Tip Management Change Management Six Essential Steps When Change is Knocking At Your Door On Demand Training Quick Tip Management Change Management Strategic Map for Change-Evaluate The Results On Demand Training Quick Tip Management Change Management Strategic Map for Change Creating an Action Plan and Involving Employees On Demand Training Quick Tip Management Change Management Strategic Map for Change Implementing The Change On Demand Training Quick Tip Management Change Management Strategic Map for Change Laying the Groundwork On Demand Training Quick Tip Management Change Management Strategies for Being a Stress Buffer During Times of Change On Demand Training Quick Tip Management Change Management Strategies for Turning Potential Management Fads Into Meaningful Changes On Demand Training Quick Tip Management Change Management Sustaining The Initiative and Keeping the Momentum Going On Demand Training Quick Tip Management Change Management Ten Change Actions Most Valued by Top Management On Demand Training Quick Tip Management Change Management Testing Your Change Initiative On Demand Training Quick Tip Management Change Management The Politics of Change Factors That Generate Friction On Demand Training Quick Tip Management Change Management The Politics of Change The Importance of Forging Alliances On Demand Training Quick Tip Management Change Management Three Conditions of Change Management On Demand Training Quick Tip Management Change Management Top Reasons Why Organizational Change Often Fails On Demand Training Quick Tip Management Change Management When Employees Are Reluctant to Change On Demand Training Quick Tip Management Change Management Coaching Your Team to Great Results Reference Materials Article Management Coaching and Team- Helping Employees Develop Ownership and Accountability Reference Materials Article Management Coaching and Team- How to Plan a Company Retreat Reference Materials Article Management Coaching and Team- How to Start a Mentoring Program Reference Materials Article Management Coaching and Team- More Bang for Your Buck: Getting Better Results from Your Team Reference Materials Article Management Coaching and Team- The Role of Mentoring: Developing Your Own Cadre of Jedi Masters Reference Materials Article Management Coaching and Team- Better Team Communication On Demand Training Audio Program Management Coaching and Team- Cooperation & Trust With Your Employees On Demand Training Audio Program Management Coaching and Team- Creative Team- Ideas & Activities On Demand Training Audio Program Management Coaching and Team- How to Coach Your Team to Exceptional Performance... The Coach Joe Way! On Demand Training Audio Program Management Coaching and Team- Supreme Teams On Demand Training Audio Program Management Coaching and Team-

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7 Conflict & Confrontation Skills for Women On Demand Training On Demand Webinar Communication Conflict and Emotions Dealing with the Dreaded "C": Conflict in the Workplace On Demand Training On Demand Webinar Communication Conflict and Emotions How to Handle Emotionally Charged Situations In the Workplace On Demand Training On Demand Webinar Communication Conflict and Emotions How to Handle Emotions Under Pressure On Demand Training On Demand Webinar Communication Conflict and Emotions How to Reach Agreement... 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8 Customer Service Representative - Professional Certification On Demand Training Course Marketing & Sales Customer Service The Customer Experience On Demand Training Course Marketing & Sales Customer Service Customer Service Reps Personal Stress Inventory Reference Materials Job Aid Marketing & Sales Customer Service The Value of a Customer Calculator Reference Materials Job Aid Marketing & Sales Customer Service Creating an Environment of Customer Service Excellence On Demand Training On Demand Webinar Marketing & Sales Customer Service How to Effectively Handle Customer Complaints On Demand Training On Demand Webinar Marketing & Sales Customer Service How to Find and Attract Excellent Customer Service Professionals On Demand Training On Demand Webinar Marketing & Sales Customer Service How to Think Like Your Customers Think On Demand Training On Demand Webinar Marketing & Sales Customer Service Next Generation of Customer Service: Up-to-Date Tips for Keeping Your Customers On Demand Training On Demand Webinar Marketing & Sales Customer Service Satisfied Telephone Skills for Customer Service and Sales Professionals On Demand Training On Demand Webinar Marketing & Sales Customer Service Angry Customers On Demand Training Quick Tip Marketing & Sales Customer Service Ask the Right Questions On Demand Training Quick Tip Marketing & Sales Customer Service Celebrating Customer-centered Success On Demand Training Quick Tip Marketing & Sales Customer Service Co-workers as Part of the Team On Demand Training Quick Tip Marketing & Sales Customer Service Communicating By Phone On Demand Training Quick Tip Marketing & Sales Customer Service Communication Breakdowns On Demand Training Quick Tip Marketing & Sales Customer Service Complaining, Rude, Demanding and Abusive Customers On Demand Training Quick Tip Marketing & Sales Customer Service Creating Customer Satisfaction On Demand Training Quick Tip Marketing & Sales Customer Service Customers as Part of your Team On Demand Training Quick Tip Marketing & Sales Customer Service Dealing with Customer Complaints On Demand Training Quick Tip Marketing & Sales Customer Service Dealing with Others to Get Problems Resolved On Demand Training Quick Tip Marketing & Sales Customer Service Dealing with Stress On Demand Training Quick Tip Marketing & Sales Customer Service Develop a Positive Attitude On Demand Training Quick Tip Marketing & Sales Customer Service Eliminating Complaints On Demand Training Quick Tip Marketing & Sales Customer Service Express Yourself On Demand Training Quick Tip Marketing & Sales Customer Service First Impressions On Demand Training Quick Tip Marketing & Sales Customer Service Five Keys to Superstardom On Demand Training Quick Tip Marketing & Sales Customer Service Good Manners On Demand Training Quick Tip Marketing & Sales Customer Service Hiring the Right People On Demand Training Quick Tip Marketing & Sales Customer Service Indecisive Customers On Demand Training Quick Tip Marketing & Sales Customer Service Inevitable Complaints On Demand Training Quick Tip Marketing & Sales Customer Service Listening On Demand Training Quick Tip Marketing & Sales Customer Service Look at the Big Picture On Demand Training Quick Tip Marketing & Sales Customer Service Making the Customer s Experience Easy On Demand Training Quick Tip Marketing & Sales Customer Service Nonverbal Communication On Demand Training Quick Tip Marketing & Sales Customer Service People with Heavy Accents On Demand Training Quick Tip Marketing & Sales Customer Service Personal Characteristics of a Successful Customer Service Representative On Demand Training Quick Tip Marketing & Sales Customer Service Responding in Writing On Demand Training Quick Tip Marketing & Sales Customer Service Talkative, Nontalkative, and Flirty Customers On Demand Training Quick Tip Marketing & Sales Customer Service The Interview On Demand Training Quick Tip Marketing & Sales Customer Service Unhappy or Argumentative Customers On Demand Training Quick Tip Marketing & Sales Customer Service What Do Customers Want? On Demand Training Quick Tip Marketing & Sales Customer Service When Rules and Regulations Get in the Way On Demand Training Quick Tip Marketing & Sales Customer Service When You Have to Say No On Demand Training Quick Tip Marketing & Sales Customer Service When You Make a Mistake On Demand Training Quick Tip Marketing & Sales Customer Service Working with Senior Citizens On Demand Training Quick Tip Marketing & Sales Customer Service Your Role as Supervisor On Demand Training Quick Tip Marketing & Sales Customer Service

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