On-Demand Webinars. Fundamentals of Paid-Time-Off Policies in Today s Workplace. Health Savings Accounts

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1 A complete list of every on-demand webinar STAR12 has to offer Human Resources ADA & Reasonable Accommodation The Essentials of Effective Employee Handbooks Building Trust & Cooperation Across Organizational Lines Bulletproof Documentation COBRA Compliance Collaboration in the Contractor or Employee? How to Know the Difference Critical Thinking & Problem Solving Dealing with the Dreaded C : Conflict in the Delegation for Managers & Supervisors Developing Effective Dress Code Policies Developing Trust and Respect in the Developing Your Leadership Voice Effective Criticism & Discipline for Managers Emergency Response & Disaster Planning How to Effectively Communicate Employee Benefits Communication Ethics in the Exempt vs. Nonexempt: Understanding FLSA s Employee Classification Standards Fundamentals of Paid-Time-Off Policies in Today s Health Savings Accounts How to Avoid Mistakes When Reading & Signing Contracts How to Avoid Wrongful Termination Lawsuits How to Conduct Effective Interviews How to Conduct Effective Investigations How to Conduct a Competitive Pay Analysis How to Control Workers Compensation Costs How to Create a Cost-Effective Competitive Employee Benefits Package How to Create a Payroll Procedures Manual How to Create and Present Compelling Business Arguments for Your Ideas How to Effectively Supervise Off-Site Employees How to Facilitate Meetings Effectively How to Handle Tricky Employee Absenteeism Problems How to Legally Terminate People With Attitude Problems How to Plan Successful Events How to Prevent FMLA Abuse 1 of 6 How to Prevent Retaliation Lawsuits How to Read Financial Statements How to Use Social Media to Recruit High-Quality Employees How to Write Effective Job Descriptions... in Half the Time Internet & Monitoring Keys to Effective Employee Orientation Keys to Handling MySpace, Facebook, Blogging, and More at Work Managing Employee Leave & Absenteeism Managing Employees Who Are Stretched to the Max No More Bad Hires Payroll Taxes 101 Practical HIPAA Compliance Training Creating a Plan for Preventing & Handling Violence Preventing Discrimination, Leave & Harassment Lawsuits Promoting Sensitivity and Tolerance in the Records Retention & Destruction for Human Resources

2 Human Resources, continued The Essentials of Employee Onboarding The Ins and Outs of Effective HR Policies The Manager s Guide to Handling Employee Conflict Time Management Tips Understanding the Legal Ins and Outs of Maternity Leave Untangle the Triangle: FMLA, Workers Comp, and ADA Variable Compensation Wage and Hour Land Mines in a 24/7 Connected World Wellness Programs Writing With Diplomacy, Tact & Finesse Writing and Enforcing Affirmative Action Policies Accounting & Finance Communicating With Tact & Finesse Cost-Saving Strategies for Accounts Payable The Essentials of Active Listening Cut and Control Costs Essentials of Bankruptcy Law for Collections Professionals Fraud Detection & Prevention for Accounts Payable Harnessing the Power of Excel Database Features How to Collect More Money! How to Communicate Financial Information to Employees How to Read Financial Statements How to Think Like Your Customers Think How to Use Crystal Reports How to Use Microsoft Excel PivotTables to Easily Summarize and Analyze Data Making QuickBooks Work for You Mastering Excel Functions & Formulas Mastering Microsoft Excel Macros Records Retention, Retrieval & Destruction for Accounts Payable Telephone for Customer Service & Sales Professionals The Art of Striking Great Deals With Vendors & Suppliers Time-Saving Microsoft Excel Tips & Shortcuts For Every User Understanding, Developing, and Implementing Effective Internal Controls Writing With Diplomacy, Tact & Finesse Operations Emergency Response & Disaster Planning How to Be a Tough-as-Nails Negotiator How to Control Workers Compensation Costs OSHA Record-keeping Compliance Creating a Plan for Preventing & Handling Violence The Art of Striking Great Deals With Vendors & Suppliers The Essentials of Front Desk Safety & Security 2 of 6

3 Communication Avoid the Top Ten Most Common Writing Blunders Breaking Bad Communication Habits Building Trust & Cooperation Across Organizational Lines Business Grammar Tips, Tricks, & Techniques Business Proofing & Editing Made Easy Business Writing Essentials Collaboration in the Communicating Through Top 10 Dos and Don'ts Communicating With Tact & Finesse Confidence & Assertiveness for Women Conflict & Confrontation for Women Copywriting Fundamentals The Essentials of Active Listening Creating Open Communication Channels in the Dealing With the Dreaded C : Conflict in the Developing Trust and Respect in the Developing a Perpetually Positive Attitude Getting Results Without Authority Gossip and Grapevines in the Handling Personality Clashes in the The Introvert s Guide to Building Rapport With Anyone, Anywhere How to Create and Present Compelling Business Arguments for Your Ideas How to Develop Effective Presentations How to Handle Emotionally Charged Situations In the How to Handle Emotions Under Pressure How to Present Your Ideas Effectively How to Reach Agreement... When You Really Don t Agree With Someone How to Remain Cool and Collected in Challenging Conversations How to Work Effectively with People Who Act, Think & Work SO Differently From You! Master the Secrets of Persuasive Communication Microsoft Project Tips and Tricks Public Speaking Without Fear Secrets of Clear Communication Techniques of Successful Technical Writing The Business Grammar Crash Course The Essentials of and Business Writing Top 10 Public Speaking Mistakes & How to Avoid Them Working Successfully With High-Maintenance People Writing With Diplomacy, Tact & Finesse Technology Adobe Illustrator Adobe InDesign Essentials Getting Started With Microsoft Project Harnessing the Power of Excel Database Features How to Avoid the WORST PowerPoint Mistakes People Make How to Build Microsoft Access Tables How to Format Tables, Charts, and Columns in Microsoft Word How to Get Started With Microsoft Access How to Use Adobe Acrobat How to Use Crystal Reports 3 of 6

4 Technology, continued How to Use Microsoft Excel PivotTables to Easily Summarize and Analyze Data Mastering Excel Functions & Formulas Mastering Microsoft Excel Macros Microsoft Office 2010: New Features and Smart Tips, Techniques, and Shortcuts Outlook Tips, Tricks & Techniques Microsoft Project Tips and Techniques Microsoft Project : Tracking Projects and Creating Project Reports Microsoft Word : Manipulating and Embedding Charts and Tables Microsoft PowerPoint Smart Shortcuts and Expert Secrets Photoshop Fundamentals: Keys to Better Graphics and Photos Photoshop Fundamentals: Working With Channels and Masks Photoshop Shortcuts and Tips for Beginners Photoshop Essentials: Design Effects for Intermediate to Advanced Users Power Tips & Shortcuts for Creating Microsoft Excel Charts and Graphs Search Engine Optimization The Basics of Pay-Per-Click Advertising on Google, Bing, and Yahoo The Beginner s Guide to Google Analytics The Quick & Easy Way to Create Microsoft PowerPoint Presentations Secrets of Successful Blogs Microsoft Excel Tips & Shortcuts for Every User Windows 7: Tips, Tricks & Techniques ipads: Harnessing the Full Power of the Newest Must-Have Tool for Work! Personal Development Business Etiquette 101 Creating a Professional Development Plan Critical Thinking & Problem Solving Ethics in the Extinguishing Burnout & Eliminating Job Overload Handling Information Overload High-Powered Strategies for Innovative Problem Solving & Decision Making How to Avoid Mistakes When Reading & Signing Contracts How to Be an Idea Machine How to Deal With Office Politics 4 of 6 How to Effectively Support Multiple Bosses How to Go From Drained to Energized How to Manage Priorities & Time How to Plan Successful Events Managing Chaos & Pressure at Work Managing Creative Talent Proactive Career Management Simple, Quick, and Stress-Free Organization Strategies Striking a Healthy Work/Life Balance The 7 Dos and Don ts of Building Your Professional Image The Extraordinary Benefits of Positive Thinking & Self-Talk The Working Woman s Guide to Creating Balance & Letting Go of Stress Time Management Tips Using Your BlackBerry to Boost Your Productivity

5 Management 8 Traits of High-Integrity Leaders Bad News Performance Reviews Building Better Team Communication Building Trust & Cooperation Across Organizational Lines Bulletproof Documentation Creative Strategies for Training the Unmotivated or Reluctant Learner Creative Team-Building Ideas & Activities Delegation for Managers & Supervisors Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results Effective Criticism & Discipline for Managers Employee Engagement 101 Entrepreneurial Thinking for Employees Group Goal-Setting & Project Planning How to Be a Super Sales Coach How to Be an Inspirational Leader How to Boost Morale Through Communication How to Conduct Effective Meetings How to Effectively Lead Interdepartmental Work Teams How to Effectively Supervise Off-Site Employees How to Facilitate Meetings Effectively How to Give Effective Performance Feedback to Employees How to Handle Emotionally Charged Situations in the How to Hold Highly Effective Virtual Meetings How to Keep Your Employees Engaged & Inspired How to Make Sure You Keep Your Best and Brightest How to Manage a Virtual Team How to Revive the Classroom Experience Implementing Job Rotation and Cross-Training for Your Team Improving Mediocre Employee Performance Keys to Improving Employee Accountability Leadership for Women in Management Low-Cost & No-Cost Ways to Motivate Employees Making Difficult, Dry Subjects Interesting & Easy for Learners Management for Today s Busy Administrative Professionals Managing Cross-Generational Teams Managing Employees Who Have Rotten Attitudes or Lousy People Managing Temporary Workers, Contractors & Consultants Motivating Your Sales Team to Aim High and Think Big Preparing High-Potential Employees for Leadership Promoting Sensitivity and Tolerance in the Records Management, Retention, and Destruction for Administrative Professionals Setting Clear Goals & Performance Expectations for Employees Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees Straight Talk for Unproductive and Underperforming Employees Telephone for Administrative & Front-Desk Professionals The Basics of Effective Project Management & Execution The Manager s Guide to Handling Employee Conflict The Manager s Guide to Overcoming Barriers to Execution The Manager s Role as Teacher and Trainer The People Side of Project Management 5 of 6

6 Management, continued The Secrets of People-Centered Leadership The Supervisor s Guide to Giving On-Target Directions, Helpful Feedback, and Constructive Criticism The Trainer s Guide to Creating Interactive Learning Games & Activities Top 10 Management Survival for First-Time Supervisors Top 10 Morale Improvement Strategies Turning Around Bad Employee Behavior Marketing & Sales Copywriting Fundamentals: Overcoming Writer s Block Copywriting Fundamentals: Writing for the Web Creating a Facebook Page for Your Organization Creating a Social Media Strategy in 5 Simple Steps Creating an Environment of Customer Service Excellence Creating an Innovative Culture Critical Thinking & Problem Solving Developing Surveys and Questionnaires: The Basics Ethics in the Generating Solid Sales Leads & Referrals Handling Confrontational Customers How to Create Attention-Grabbing Designs How to Effectively Handle Customer Complaints How to Find and Attract Excellent Customer Service Professionals How to Handle Emotionally Charged Situations in the How to Handle Emotions Under Pressure How to Think Like Your Customers Think How to Write Copy That Sells Implementing a Social Media Strategy Keys to Developing Effective E-Newsletters Making Sense of Web 2.0 Mobile Marketing for Beginners The Next Generation of Customer Service: Up-to-Date Tips for Keeping Your Customers Satisfied Overcoming Sales Objections Professional Typography Tips and Tricks Sales Success Strategies for Prospecting & Cold-Calling 6 of 6 Search Engine Optimization Secrets for Selling Over the Phone Secrets to Building, Growing, and Managing Your Facebook Fan Base Super Sales Strategies: Overcoming Price Resistance Telephone for Customer Service & Sales Professionals The Essentials of and Business Writing The Sales Professional s Guide to Using LinkedIn and Twitter The Salesperson s Guide to Reaching Decision Makers Twitter Essentials