20 SUBJECT AREA: MODULE TYPE: Double SEMESTER OFFERED: 1 through 2. Course(s) for which module is acceptable and status in course:

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1 BRIGHTON BUSINESS SCHOOL MOULSECOOMB MODULAR SCHEME OP282 TITLE: Business Operations & Systems LEVEL: 2 CREDIT RATING: 20 SUBJECT AREA: Business Systems MODULE TYPE: Double SEMESTER OFFERED: 1 through 2 Course(s) for which module is acceptable and status in course: BA(Hons) Business Studies/Management with Finance - COMPULSORY PRE-REQUISITES: None AIMS: The aims of this module are to provide a comprehensive and critical understanding of contemporary business operations and systems. Specifically it will: Introduce systems development methodologies and tools, and provide a theoretical and practical grasp of database technology which is fundamental to the production of management information Provide students with a basic grounding in the principles and practices of Operations Management as they apply to both service and manufacturing organisations. LEARNING OUTCOMES: By the end of the module students should be able to : Subject specific: Participate as a member of a team in a systems development project Develop simple microcomputer database applications for individual use Produce a report presenting management information extracted from a database using a query. Apply models of business processes and the supply chain, and understand the role of Operations Management in achieving customer satisfaction and competitiveness;

2 Demonstrate a basic understanding of planning and control systems used in the service/product delivery system; Apply process improvement techniques to quality problems; Demonstrate an understanding of the role of purchasing and quality management; Cognitive: Demonstrate critical thinking, analysis and synthesis Demonstrate effective use of computer software Solve business problems through the application of business improvement techniques; Apply project planning techniques to evaluate the options facing a manager in a time-constrained environment; CONTENT: System Development Methods: database management systems: theory and practice alternative approaches to IS development : life-cycle methodologies and prototyping data modelling: entity relationship diagrams process modelling: data flow diagrams and other tools software purchasing: evaluation and selection of packages testing and software quality assurance Project Management: project management & planning tools financial evaluation of MIS projects evaluating MIS projects: success and failure legal and security issues in Information Systems Introduction to Business Processes: Business Processes The Supply Chain Customer satisfaction and competitiveness Process choice and layout Managing Business Processes: Design Procurement Quality and environmental impact Planning and Controlling Business Processes: Demand forecasting and capacity management Scheduling, Inventory management and Just in Time (JIT) Enterprise Resource Planning (ERP)

3 Improving Business Processes: Business Process Re-engineering Techniques for continuous improvement TEACHING & LEARNING STRATEGIES: The module will use a mix of teaching and learning processes including those detailed below. Students are expected to plan their own study time. Assessment hours are indicative of the time to be allocated to revision and formal assessment. Computer workshops will be used to develop practical skills using a database package. Lectures: 20 Open Learning: 0 Seminars: 10 Self Study: 100 Workshops: 10 Assessment: 60 Total: 200 Note: delivery of the module may be joint with MA283 and/or OP380. LEARNING SUPPORT: Indicative reading: The latest editions of: Burlton R., Business Process Management: Profiting from Process, SAMS. Chaffey, D. & Wood, S., Business Information Management, Prentice Hall Cotterell, M. & Hughes, B., Software Project Management, Thomson. Elliott, G., Global Business Information Technology, Addison WesleyFitzsimmons J. and M., Service Management, McGraw-Hill. Greasley, A. (ed), Business Information Systems, Prentice Hall Hammer M. and Champy J., Reengineering The Corporation, - A Manifesto For Business, Nicholas Brealey Publishing. Hares, J. & Royle, D., Measuring the Value of Information Technology, Wiley. Heizer J. & Render B., Operations Management, Prentice Hall Hill T., Operations Management, Strategic Context and Managerial Analysis, MacMillan Johnson R. et al, Cases in Operations Management, Pitman. Jones P., Management in Service Industries, Pitman. Laudon, K. & Laudon, J., Management Information Systems, Prentice Hall. Makridakis S. & Wheelwright S., Forecasting: Methods and Applications, Wiley Murdick R. et al, Service Operations Management, Allyn & Bacon. Oakland J., Total Quality Management - the route to improving performance, Butterworth-Heinemann. Oakshott L., Business Modelling and Simulation, Pitman

4 Slack N. et al, Operations Management, Pitman. Sheldon C., ISO and Beyond: Environmental Management Systems in the Real World, Greenleaf Publishing. Smith H. and Fingar P., Business Process Management: the third wave, Meghan- Kiffer Press. Turban, E., McLean, E. & Wetherbe, J., Information Technology for Management, John Wiley. Voss, Armistead, Johnston & Morris, Operations Management in Service Sector Industries and the Public Sector, Wiley. Waller D., Operations Management: A Supply Chain Approach, International Thomson Business Press. Waters., A Practical Introduction to Management Science, Addison-Wesley Watson G., Business Systems Engineering, Wiley. Wisniewski M., Quantitative Methods for Decision Makers, Addison-Wesley Womack J. and Jones D., Lean Thinking, Prentice Hall Computer software: Microsoft Access or equivalent Microsot Excel or equivalent Primavera or equivalent ASSESSMENT: Examination (60%): a two-hour closed book examination. Coursework (40%): a practical system development project, individually based, using a database package to produce a prototype information system, together with relevant documentation BRIEF DESCRIPTION OF THE MODULE: This module examines the systems development process illustrated by the creation of a simple database application. The module will also provide students with a basic grounding in the principles, techniques and practice of operations management, as they apply to both service and manufacturing organisations. Area Examination Board: Business Systems External Examiner: Ram Ramathanan Faculty: Brighton Business School; MIS. Site where delivered: Moulsecoomb Module Writer(s): Kevin Turner

5 Date of First Approval: May 2010 Date of Last Revision: July 2011 Version Number 2 Date of approval for this version: Q&S Published March 2016