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2 Are you taking full advantage of KPIs today s #1 tool for making critical business decisions? In just one day, you ll learn how to make faster, more informed judgments and improve company performance with KPIs. Businesses are making more decisions today than they were just five years ago simply because of technology and the mountain of data now available at the touch of a button. And business professionals like you are the ones making these critical assessments. Join us for this one-day training event to learn how to use the #1 tool for making the right decisions key performance indicators (KPIs). In today s lightning-fast business world, using the right KPIs to focus your efforts in the most critical places is vital to achieving personal and organizational goals. Spend one day with us and gain insights into how you can use KPIs to measure what matters and ignore what doesn t. Make sure your KPIs identify the right targets, tailored to your business goals. One of the biggest mistakes organizations make is not defining the right KPIs for their goals. If your KPIs don t impact factors critical to your company s success, they re not just worthless, but they can also be destructive. Join us and learn how to increase your chance of success and decrease your risk of failure by learning exactly what a good KPI is what you should be measuring and how to use KPIs to maximize your company s assets. Take one day to positively change the course of your organization s success as well as your career! This workshop is an eye-opening discussion done in a plain-english way that any executive, manager, or supervisor in any industry will be able to relate to. You ll never feel lost just informed, enlightened, and energized to put your new knowledge to work the very next day. Don t wait enroll today! 10 Ways You Will Improve Your Results Still not sure if this training will help? Here are 10 benefits of getting this KPI training with NST: The right KPIs will let you channel your time and energy strategically and improve performance. Make better, more informed decisions because you have the right data in front of you. Decrease your number of KPIs to the optimal amount, eliminating confusion and wasted effort. Help create best practices and processes for your business with a systematic approach to KPIs. Gain better benchmarking goals across the board so that organizational units, divisions, branches or even individual workers can see where they are strong and where they fall short. Stop wasting time analyzing inappropriate or incomplete data with spot-on KPIs that measure what you need to be measuring. KPIs can help you translate vision and strategies both yours and your company s. Easily measure individual, department, and office contributions accurately, clearly, and objectively. Create transparency of performance at all levels that increases productivity, effort, and loyalty. Gain a huge competitive advantage over companies that didn t take this training and aren t using KPIs the right way. Don t wait and try to guess at whether your KPIs are as effective as you need them to be. Join us and in one day you ll KNOW if they are and what to do to fix them if they aren t. 2 Enroll online at NationalSeminarsTraining.com/YKPI or call Group Discount: When 3 enroll from your organization, a 4th attends FREE. 3

3 Your Workshop Agenda Workshop hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. Introduction to Key Performance Indicators n Top KPIs every manager should know and the ones you can ignore n Understanding the importance of the 4 main categories of KPIs and how they affect your department and organization n Avoiding the common pitfalls of using KPIs n Asking the right questions KPQs to stimulate discussion and discover the appropriate KPIs n How to hone in on the KPIs that are right for your organization n Dos and don ts for developing KPIs for your organization n How to get buy-in for your organization s KPIs from team members and senior management n Put It Into Practice: drafting KPIs for your organization Evaluate Employee Performance and Customer Satisfaction With KPIs n The people side of performance and getting to the heart of what KPIs mean for your organization, customers, and team n Determine and put in place employee performance KPIs that work best for your team n Use KPIs as the vehicle to drive and measure your department s performance n How to mold development plans and performance reviews around KPIs n How KPIs affect customers and vice versa n KPIs and customers: what to measure and evaluate n How the use of KPIs can improve customer relationships and have a direct impact on your business n Case studies in effective and ineffective performance management How to Use KPIs to Implement Your Department s Strategy and Improve Internal Processes and the Organization s Financial Performance n How to add value with KPIs what to measure, how to measure, and how to report your department s results n KPIs effect on the financials and the bottom line n Using KPIs to streamline and improve internal processes n Evidence-based management: using KPIs to make better fact-based business decisions n KPI metrics dashboard and balanced scorecards chose quality over quantity n Case studies in best practices of top companies that use KPIs to evaluate critical financial metrics and develop organizational strategy Develop Your Leadership KPIs n What makes a good leader? n Top 10 leadership KPIs n How to tell whether you re measuring up and what to do if you find yourself lacking n Individual Activity: Rate yourself (If you re brave, let your team members each fill out the same rating sheet for you back at the office to see how realistic or delusional your self-rating is.) n Your Action Plan: Develop your action plan to put your leadership KPIs in place as well as ones appropriate for your team. This isn t just theory it s real-world information that you ll use the moment the seminar ends! There s nothing worse than taking valuable time out of the office and heading to a seminar with huge expectations and then finding out you signed up for a six-hour lecture! You ll spend a day learning with practice sessions, case studies, real-world anecdotes and more so you can see what KPIs really are why they are important how many there are to choose from and how to choose the ones that are important to you! This is real-world stuff taught by a professional who knows what it s like to be in your shoes. Get your questions answered by attending this training it will be one of the best decisions you ll make this year! And there are always great reasons for getting out of the office for a day of training like this 1. Just getting away from the distractions, phone calls, and meetings in the office clears your mind. 2. It s one of the best networking chances you ll get this year. 3. Be with people who have the same desire as you to get better personally and professionally. 4. Get your KPI questions answered by your trainer a respected business pro who is an expert at using KPIs the right way. 5. Even the most successful type A personalities need an enjoyable no-risk day to themselves to learn cutting-edge practices. 4 Enroll online at NationalSeminarsTraining.com/YKPI or call Group Discount: When 3 enroll from your organization, a 4th attends FREE. 5

4 Bring This Training to Your Organization Attend Unlimited Seminars for an If you have multiple employees who could benefit from this training, consider bringing it on site to your organization. On-site training is one of the most effective ways to facilitate employee development and success. You get Tailored Curriculum: We ll match the training to your organization s goals. Flexibility: We ll deliver the training when and where you want. Consistent Learning: Deliver the same message at the same time, creating synergy and on-the-job application. Expert Instructors: Choose from more than 150 instructors to facilitate your training. Watch video samples to see who fits best with your team. Maximum ROI: Get all your employees the development they need in a minimal amount of time for one flat fee. Call or onsite@ruceci.com for more information. Workshop Schedule And that s just for starters! Because STAR12 gives you so many benefits... you won t believe how we do it! With your Professional Edition, you get UNLIMITED access to... One- and two-day seminars* On-demand seminars Live and on-demand webinars Online learning courses The exclusive STAR12 FranklinCovey Online Audio Collection... featuring selections from leadership legend Stephen Covey And more! Purchase yours today and you can attend 25 KPIs Every Manager Should Know for FREE! Get Your STAR12 Professional Edition online at NationalSeminarsTraining.com or call Have a group of 10 or more? Check out our Enterprise Edition. You ll get everything you see above PLUS tracking, reporting, and the ability to create custom learning paths and assign training. Call or STAR12enterprise@natsem.com. *All seminars priced $299 or less It is SO worth the money... you d be crazy not to take advantage of this offer! L. Steadford, Houston, TX Enrollment Fee: Workshop fee per person: $149 Group Discount: When 3 enroll from your organization, a 4th attends FREE. Group discounts apply to seminar registrations only, and cannot be used for STAR12. STAR12 Professional Edition Only $299 STAR12 entitles you to unlimited access to seminars, webinars, online courses, and more for 12 months. Use STAR12 to attend 25 KPIs Every Manager Should Know for FREE! To Enroll... Register online at NationalSeminarsTraining.com/YKPI Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. Group Discount: When 3 enroll from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation: If you cannot attend, you may send a substitute or receive full credit toward a future enrollment. For cancellations made 5 or more business days before the event, you may request a refund less a $10 enrollment fee. For enrollments made in conjunction with a STAR12 purchase, the STAR12 cancellation rules apply visit the Information Center at NationalSeminarsTraining.com. CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. Tax Deduction: The expense of continuing education, when taken to maintain and improve professional skills, is tax deductible. Please contact your accountant for complete details. 6 Call toll-free FED ID #

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